ABDUL WAHED

6/A, Nayapaltan, Dhaka-1000 Cell: 01711 08 1030 E-mail: abdul.wahed.saif@live.com

OBJECTIVE
To seek a suitable position which commensurate my previous experience in suitable division of a progressive and esteemed organization, to extend my career further.

WORK EXPERIENCE (Full Time)

Working as EXECUTIVE SME, Sales & Distribution in Citycell Ltd. (February 10th, 2011 to present). o In charge of Narayanganj and Munshiganj District. Job Scope 1. Looking after a geographical location and responsible for the given targets. 2. Team building, planning according to responsibilities and meeting targets of KPI. 3. Sales visit, ensuring sales and signing business agreements. 4. Competitors activity tracking. Achievements 1. Successful control establishment over a certain Zone and taken additional responsibility as Zonal Manager and developed team. 2. Achieved given targets and met deadlines as per responsibilities and KPI. 3. Achieved major market share of corporate subscriptions in the zone. 4. Became one of the prior information source for Direct Sales of competitor's activities. Worked as EXECUTIVE, Commercial Division in Grameenphone Ltd. (November 5th, 2007 to February 8th, 2011).

Job Scope 1. Receiving calls from customers and solve them. 2. Provide one-stop quality Customer Services to ensure positive customer experiences. 3. Conducting service awareness to retain the existing customers and acquire potential customers. 4. Maintain targeted KPI on a regular basis. 5. Capture customer insights, follow-up and escalate critical issues / complaints and provide timely feedback to ensure customer satisfaction.

PROFESSIONAL TRAINING
Certified SME SALES TRAINING by Citycell Ltd. Training Director Samiul Mashooq (Proshika HRDC, Manikganj) (2011)

Rsum of Abdul Wahed

WORK EXPERIENCE (Part Time)

Worked as CUSTOMER CARE EXECUTIVE in Prisma Digital Networks Ltd. (March 07th, 2007 to August 07th, 2007). COORDINATOR of two week long CITYCELL Corporate Sales Campaign at East West University and AIUB (2007).

VOLUNTEER EXPERIENCE
Worked as STUDENT REPRESENTATIVE in UK Education Fair (2006, 2007) under British Council. CUSTOMER CARE CENTER SURVEY (2006) in Bogra under ROBI. Worked as ASSISTANT GENERAL SECRETARY (Printing & Publications) of Notre Dame Debating Club (NDDC) and was an active debater (English & Bengali).

EDUCATION
East West University Masters in Business Administration (MBA), Finance. Gpa 3.2 (out of 4) Currently enrolled in 2nd semester East West University Bachelor in Business Administration (BBA), Marketing. Gpa 2.57 (out of 4) Notre Dame College Higher Secondary Certificate (HSC), Science Group. Gpa 3.70 (out of 5) Ideal School & College Secondary School Certificate (SSC), Science Group. Gpa 4.13 (out of 5) 2001 2004 2009 2012

SEMINARS & WORKSHOPS

Seminar on Simple Business Contract, organized by East West University Business Club, 2009 Workshop on SPSS, organized by East West University, 2008 Workshop on Acting, organized by East West University Poetry and Drama Club, 2008 Workshop on Recitation, organized by East West University Shanskretik Shangha, 2007 Seminar on Sustainable Development: Scenario in Bangladesh, organized by Junior Economist Forum, 2006.

SKILLS/COMPETENCIES
Computer Operating System : Windows All platform, Linux - UBUNTU General Software : MS office, SPSS Designing and presentation : Macromedia Flash, Web designing, Video Editing, Photoshop Typing Skill : Adequate Language Fluent in speaking, reading & writing in English and Bengali. Good Interpersonal, Communication and IT skills.

Rsum of Abdul Wahed

ACTIVITIES
East West University Poetry and Drama Club, Committee Member East West University Debating Club, Member East West University Rotaract Club, Member East West University Junior Economist Forum, Member

INTERESTS AND EXTRA CURRICULARS

Music. Internet browsing, watching movies, traveling, reading. Comparative evaluation of national and international firms based on annual reports.

PERSONAL DETAILS
Father Mother Date of Birth Nationality Religion : Late Abdul Muquid : Kaniz Fatema : 03 June 1986 : Bangladeshi : Islam

REFERENCES
Mr. Samiul Mashooq Manager, Head of SME, Sales & Distribution Citycell Ltd. Pacific Center 14, Mohakhali C/A Dhaka - 1212 Contact No. 011 99 800 066 Samiul.mashooq@citycell.com Mr. Md. Humayun Kabir Chowdhury Ph.D. Chairperson, Department of Business Administration East West University 43, Mohakhali C/A Dhaka-1212 Tel: 9882308

Rsum of Abdul Wahed