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Shivanna.V Mobile : + 91 9740287525 Contact No: 9741281915

OBJECTIVE Seeking a position to utilize my skills and abilities in the field of Information Technology that offers professional growth while being resourceful, innovative and flexible. Educational Qualifications: Diploma in Computer Science in Govt Poly Technic, Bagepalli, Karnataka SSLC in S BG N S High School Manchanabale Chickaballapur, Karnataka Technical Skills:

Operating System Services

Windows XP, 2000 / 2003 Active Directory Services, DNS, DHCP

PROFESSIONAL EXPERIENCE 1. Company : I Opex Technologies, Chennai Client : Mphasis an HP Company Bangalore Period : Nov 2009 to till date Designation : Support Engineer Platform : Windows


Providing technical support for (Mphasis an HP company)both Internal and external clients for systems and backend support for all client related application Providing Level2 support to nearly 10+ Servers Installing & Configuring of DNS, DHCP, IIS server And Domain Controller Installing ,configuring & troubleshooting of Lotus Notes Application Configuring DHCP, assigning scopes, super scopes, address reservations

Creating and configuring Domain level users & group accounts, Group Policies for the Mphasis users Supporting Active Directory Maintenance, Server upgrades, Backup, Performance Monitoring and project participation as per the requirement. Implementation of Group Policies and giving appropriate policies for the particular OU. Performing Backup and Restore of the user data.

Enabling, changing VLANs as per the process requirement. Configuring RAID 0, RAID 1, RAID 5 Monitoring the Antivirus Server for daily updates Maintaining WSUS server (updating Microsoft patches for client systems) Microsoft Application package Installation, maintenance & Configurations for all users Maintaining Inventory of all IT related products. Handling service calls to attain 100% SLA. Generation of daily call report, Pending call report and monthly analysis through Helpdesk Call logging Software (Track IT Web & Appgate ) Understanding & coordinating for Application Escalation matrix, Vendor Escalation matrix and all process related escalation. Remote support for the client applications & Different teams like Data team, Infosec team etc.

PROFESSIONAL EXPERIENCE Company Period Designation Platform : OMKAR Techno Services. : Nov 2008 to June 2009 : Service Engineer : Windows OS, Software & Hardware

Previous Professional Experience 2. Company Period Designation : VAPS Technosoft Pvt Ltd, Bangalore. : Dec 2006 to May 2008 : Technical Trainer

Responsibilities Installation, Maintenance & troubleshooting of Network Devices, Backup Devices. Installation & Maintenance of Network Printers Installation of OS such as Windows 9x, Win2k server & Professional, and Application Software. Technical Trainer for Faculties

Technical Courses: Well Trained in N+, MCSE & CCNA under Jetking Institute of Hardware & Networking Rajaji Nagar.

TECHNICAL SKILLS Environment Server Operating Systems Client Operating Systems Hardware Mail Administration Antivirus Description Windows2003/win2000 Windows 2000 Professional, Windows XP Installation & Troubleshooting of various Servers & Desktops. MS Outlook, Outlook Express, Lotus Notes Trend Micro, McAfee Enterprise

PERSONAL DETAILS Name DOB Sex Nationality Languages known Permanent Address TamilNa25 218 Present Address : Shivanna.V : 20-01-1982 : Male : Indian : English, Kannada & Telugu. : Ambedkar colony, Manchanabale (V& P), Chickaballapur Tq & Dist, Karnataka : #36/6, C/o S.S Vittal Rao, Shantha Nivas, 3rd main, Shivanagar, Rajaji Nagar, Bangalore-560 010

Declaration: I here by declare that all the above particulars of mine are true to the best of my Knowledge and belief. Date: yours sincerely

Place: Bangalore