Technical Support Interview Questions 1. Tell me about your tech support experience. 2.

About how many calls did you answer on average in a day? 3. What procedures did you follow when you received a call? 4. What percentage of all calls were you able to answer without escalation? 5. How long were you prepared to work on a call before escalating it? 6. What percentage of every 8 hour shift were you either on the phone or available to take a call? 7. Would you say there was much diversity in the type of calls you received? 8. How did you like working third shift? 9. What percentage of your cases needed 2 or more calls to clear the same issue? 10. How did you deal with really upset customers? 11. How many angry customers would you refer to your supervisor in a week? 12. How do you feel about going on the road from time to time? 13. Could you deliver a training class if necessary? 14. How would you deal with a disruptive student? 15. What if he didnt realize he was a disruptive student? 16. What sort of ramp-up time do you think you need to be fully productive? 17. What are you expecting from this job? 18. Where do you see yourself being in 2 years? 19. Do you have any questions?

1. Explain your technical support experience. 2. Was your previous job was call based or on site? 3. Tell me your worst customer experience and what had you done in that case? 4. Explain the computer problem that you have solved and proud of solving it. 5. How many calls did you take in a day? 6. Explain the installing and configuring of computer system. 7. What is an Ethernet switch ? 8. What is a jabber? 9. Explain the difference between IPX and IP. 10. Explain tip and ring. 11. Tell me something about ARD circuit. 12. What is ODS? 13. What is a 110 block? 14. Difference between a parallel and serial cable 15. Write a script to list all the differences between two directories. 16. What is a PDC?

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Technical Support Position Interview Questions

Author : Exforsys Inc. Published on: 4th Aug 2004 Please find Technical Support Position Interview Questions. If you have any from your experience please send them to us. We will update this article. These questions can be found in EFS Repository in PDF format.
Technical Support Position Interview Questions (74 Questions) Programming 1) What is a stored procedure? 2) What is a trigger? Novell (server)

1) 2) 3) 4)

How do you see different Novell servers from a Console prompt? What is the autoexec.ncf? What is RIP/SAP? How do you bind the IPX protocol to a card? IP protocol?

Novell(client) 1) What utility would you use if you were having problems with you NDS tree? 2) What is the order of loading drivers to connect a (dos client) to a Novell 4.1 network?

3) What are 2 ways to allow NT workstations user to access Novell directories? 4) What utility would you use to recover a deleted file?

NT 1) What is a PDC? 2) How do you configure a WINS server? 3) What application would you use to monitor connections? 4) How would you create a directory share? 5) How would you change environment variables in NT? 6) When a blue Screen with the message "STOP:0x0000007b Inaccessible Boot Device" What do you think the cause could be ? 7) You need to start a service on a machine across a WAN link. The Machine is not on your domain , but you do know the administrator password , the name of the machine and the IP address. Explain what steps you would take to start this service ( WAN link connected by Routers). 8) This Line is in the Boot.ini. Explain what this line does. Multi(0)Disk(0)Risk(0)Partition(1)WinNT "Windows NT Ver. 4.0 " /MAXMEM:24 /DEBUG /Debugport:com1 /SOS 9) What Registry Key would you need to change to effect the Browser Service 10) If you need to find an IP address of a machine how would you accomplish this?! Networking 1) What is an Ethernet switch ? 2) What is the difference between bridging and routing? 3) What is the difference between IPX and IP. Which protocol is more efficient. Why? 4) What is a jabber? What is a runt? 5) What are valid ranges for class a, b and c addresses? 6) What is a three bit subnet mask on a class c network look like? (x.x.x.x) How many networks does this give you and how many hosts? Cabling 1) 2) 3) 4) What What What What pins are used for transmit and receive in an RS-232 cable? is colors/pins do you use on a frame-relay circuit? T-1 circuit? is the difference between a parallel and serial cable? is a 110 block? What is a 66 block?

Telecom 1) What is tip and ring? 2) How do you identify an analog phone number without knowing the phone number? 3) What is an ARD circuit? 4) What is a T-1? What speed is a T-1? 5) What is ISDN? What does bonding mean? Wide Area Networking 1) How do you show a serial interface configuration in a Cisco router? 2) What is IGRP?

3) What is a firewall? 4) What does ARP stand for and how does it work? UNIX/SA programming 1) How do you take a single line of input from the user in a shell script? 2) What does this command do? cd /somedir ; tar cvf - . | ( cd /someotherdir ; tar xvf - ) 3) In an environment where we use Sun's YP network information service, how do you find out someone's user name given that you know their real name? 4) Write a script to convert all DOS style backslashes to UNIX style slashes in a list of files. 5) Write a regular expression (sed script) to replace all occurrences of the letter 'f', followed by any number of characters, followed by the letter 'a', followed by one or more numeric characters, followed by the letter 'n', and replace what's found with the string "UNIX". 6) Write a script to list all the differences between two directories. 7) Write a program in any language you choose, to reverse a file. 8) What are the fields of the password file? 9) What does a plus at the beginning of a line in the password file signify? 10 ) What file does Solaris use to obviate this mechanism? 11) Using the man pages, find the correct ioctl to send console output to an arbitrary pty. 12) What is a MX record? 13) What is the prom command on a Sun that shows the SCSI devices? 14) What is the factory default SCSI target for /dev/sd0? 15) Where is that value controlled? 16) What happens to a child process that dies and has no parent process to wait for it and what's bad about this? 17) What's wrong with sendmail? 18) What can you do about that? 19) What command do you run to check file system consistency? 20) What's wrong with running shutdown on a network? 21) What can be wrong with setuid scripts? 22) What language allows you to script interactive command execution and what command does it use to create child processes running sessions? 23) What value does spawn return? 24) Write a script to send mail from three other machines on the network to root at the machine you're on. Use a 'here doc', but include in the mail message the name of the machine the mail is sent from and the disk utilization statistics on each machine? 25) Why can't root just cd to someone's home directory and run a program called a.out sitting there by typing "a.out", and why is this good? 26) What is the difference between UDP and TCP? 27) What is DNS? 28) What does nslookup do? 29) How do you create a swapfile? 30) How would you check the route table on a workstation/server? 31) How do you find which ypmaster you are bound to? 32)How do you fix a problem where a printer will cutoff anything over 1MB? 33) What is the largest file system size in solaris? SunOS? 34) What is ODS? 35) What are the different RAID levels?