ASSIGNMENT ON OPERATIONS MANAGEMENT

Submitted to: Prof Ch.Venkatiah

Submitted by: KRISNA CHAITANYA, sec-B, MBA(IB)

Operations Management Report on Manufacturing and Service Sectors

INPUT

PROCESS

Output

BLOCK DIAGRAM OF OPERATIONS MANAGEMENT (I typed the following points you add some more)
The above is the basic block diagram of Operations Management. It starts with input of raw materials, processing of the raw materials and finally producing the desired outputs. The basic outline is same for both Manufacturing sector as well as Service sector. The Process part and Delivery part makes the main differences in Manufacturing and Services in the Operations Management.

Ice Cream Manufacturing Input Greater than 10% milkfat by legal definition, and usually between 10% and as high as 16% fat in some premium ice creams. 9 to 12% milk solids-not-fat: this component, also known as the serum solids, contains the proteins (caseins and whey proteins) and carbohydrates (lactose) found in milk. 12 to 16% sweeteners: usually a combination of sucrose and glucose-based corn syrup sweeteners 0.2 to 0.5% stabilizers and emulsifiers 55% to 64% water which comes from the milk or other ingredients

Ice Cream Manufacturing

Input
Milkfat serum solids lactose caseins sucrose sweeteners stabilizers & emulsifiers water

Process
Blending of the mix ingredients Pasteurization Homogenization Aging the mix Freezing Packaging Hardening

Output
Ice cream Bars, Cups, Cones with different flavors

LOGISTICS (CRANE HIRING):

LOGISTICS (CRANE HIRING)

Input
Capital Investment Cranes

Process
Marketing Rendering Services

Output
Feedback from Clients Payments from Clients Providing Good Service

Man Power Maintenance of Cranes Office Building

DISTINCTION: Ice Cream Manufacturing

Machinery is primary

Logistic services
Capital machinery is primary

Land Intensive

Capital Intensive

Maintenance required to machinery

Regular maintenance

Low customer contact

Consistent customer contact

Demand is directly determinant on climatic conditions Time gap between Production & Delivery is high

Demand is directly determinant on Government policies No Time gap is present

CHALLENGES: (you told that you will type them)

Ice Cream Manufacturing

Machinery is the main input

Logistic services
Machinery is required

Manufacturing process is tangible in nature

Output creation is intangible in nature

Skill plays the key aspect in value creation

Knowledge plays a key role in value creation

Outputs are tangible goods

Outputs are intangible services

Customer contact is comparatively less

Customer contact is comparatively high