Sarfaraz Sheikh

sarfaraz_msheikh@yahoo.com, tel. (480) 235-9685

Senior leader with 16 years of deep experience in managing IT Infrastructure technologies and teams globally. Relentless drive and passion to optimize technology spend, improve business performance and create competitive advantage by leveraging IT. Track record in building motivated teams with a sustained focus on customer satisfaction and achieving goals. Effectively utilizes critical thinking, deep analytical and consulting skills to solve complex IT problems and business opportunities. Change agent with successful history of leading IT organization through large scale transformations involving data center consolidation, application and technology rationalization. Excellent relationship building skills with customer centric focus and experience in managing IT as a business partner in following areas: Cloud Computing, Server, Storage, Network, Database, Data Center Management, & DR IT Infrastructure Expansion, Consolidation, Virtualization & Optimization IT Maturity Assessment, Roadmap & Strategy Development Service Improvement Strategies such as Stabilization, Remediation & Automation Infrastructure Lifecycle Management/ITIL & Compliance/SOX Managing relationship with outsourced providers, Application Development, Business IT Global Project/Program & People Management PROFESSIONAL EXPERIENCE

Apollo Group Inc., Phoenix, AZ

2009 2011

Apollo Group is the leading online education provider with over 500,000 students and 40,000 employees IT Director Server Technologies, 2010 2011 Reassigned by CIO to lead global Server Technology teams and remediate major operational problems. Managed 50+ person infrastructure services organization that provided engineering, implementation, 3rd level support services. Worked with executive leadership to develop the IT strategy & roadmap Designed & developed Apollo Cloud Services (ACS) offering IAAS and PAAS within Apollo Improved P2V ratio from 15% to 53% for 7000+ servers and 400+ ESX farm Implemented VDI using Citrix, VMware on HP platform Standardized server builds and implemented audit process to eliminate build consistency problems IT Director Enterprise Storage Services, 2009 2010 Led Apollos Enterprise Storage & Backup teams to successfully eliminate significant performance related issues for application development teams and the Business. Managed capacity to rationalize and serve 2 PB of disk storage across several data centers. Simplified and standardized SAN infrastructure to bring cost transparency and optimize spend. Led evaluation and implementation of various SAN, NAS, and backup technologies Optimized storage infrastructure cost by $2.3 M to reinvest in new technologies Consolidated 65 arrays into 11 regional disk arrays with WAN replication into data center Implemented wide striping and thin provisioning to optimize storage allocation and utilization Remediated SLA and compliance issues around backup & recovery Principal Storage Architect, 2009 2009 Assessed maturity of Apollos SAN & backup architecture, infrastructure and related processes to identify key gaps and understand impacts to the business. Developed remediation strategy & roadmap. Presented the business case to executive leadership & CIO to gain Boards approval for the project

Sarfaraz Sheikh

sarfaraz_msheikh@yahoo.com tel. 480-235-9685

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DPWN-DHL, Scottsdale, AZ

2000 2009

DHL is the global leader in shipping with operations in 220 countries and 500,000 employees worldwide IS Director Technical Services, 2008 2009 Provided infrastructure engineering and implementation for $160M annual hosting service. Led data center consolidation activities globally to merge DHL Data Centers into Malaysia and Czech Republic and reduce operating cost by $20M Virtualized 60% of the entire server farm including PA-RISC and X86 platforms Implemented global DR across data centers in the US and Europe for Mainframe & AS400 systems Sr. IS Manager Enterprise Storage, 2005 2008 Oversaw annual IS budget of $10.2M to manage a large and complex SAN & backup infrastructure for Mainframe and Open Systems with 3000+ port fabric and 3 PB disk storage Spearheaded technology assessment & recommendation for successful adoption within DHL globally Led storage consolidation to reduce annual OPEX by $720K and improved overall service availability Directed backup stabilization project to improve backup success rate to 99% Sr IS Manager Systems Engineering, 2001 2005 Directed multiple teams providing Systems Engineering, Storage Management, and Data Center Management functions. Developed and implemented processes to drive operational efficiencies Supported large scale business expansion effort in the US to grow shipping volumes from 2 to 18% Delivered infrastructure engineering and implementation for 70+ projects such as SAP, Terradata, Cognos ETL, Seibel, Operational Data Store (ODS), Exchange, PeopleSoft, EDI, and others Led various server, mainframe, clustering, database, and application technology evaluations Consolidated five regional IT data center across North Americas to centralize IT Services IS Manager Infrastructure Services, 2000 2001 Oversaw a mixed team of onsite and offshore employees and consultants to lead software engineering, development, and application support Designed XML framework for data exchange between DHL and its logistics customers Developed product to connect legacy tracking application to next generation shipping infrastructure Directed software engineering and support for EDI messaging infrastructure within DHL

HTC Global Services, Southfield, MI

1999 - 2000

Lead Consultant Led software development and application support teams & managed onsite customer relationship EARLY CAREER: Worked in IT firms in Asia Pacific TRAINING/CERTIFICATION Prince2 Practitioner, ITIL v3, Situational Leadership II, Dimensions of Leadership, Database administration (Oracle & Informix), System Administration (HP-UX, Solaris, AIX, and Linux), NAS & SAN products from Brocade, Hitachi, HP, EMC, NetApp and others EDUCATION BS in Business Management, University of Phoenix, Arizona, US BS in Physics & Computer Science, University of Mumbai, Mumbai, India Diploma in Computer Science and Management, St. Xaviers Institute, Mumbai, India