Emergency Management Plan Sample

SRS Name Version 1.
0 2008
SRS Name Street No., Name and Type Suburb
Supported Residential Services
E L P M A S
Emergency Management Plan
Version 1.0 October 2008
Supported Residential Services Emergency Management Plan

Version 1.0 October 2008
E L P M A S
ii
SRS Name Version 1.0 2008
Copyright
The State of Victoria owns the Copyright for the Emergency Management Plan Guide.
Disclaimer
Supported Residential Services (SRS) should seek their own advice about the Emergency Management Plan Guide and Sample Emergency Management Plan (Guide) which is provided to assist SRS Proprietors to develop an Emergency Management Plan (Plan) that is appropriate for their site. The State of Victoria, the Department of Human Services (DHS) and Specialists On Safety make no representation that this Guide will be suitable for any particular situation, and accept no responsibility for any loss, damage or claim arising out of any decision to apply this Guide to a particular situation. SRS using the Guide do so at their own risk and accept responsibility for any actions arising from its use. SRS must not use the name of DHS, or DHS letterhead on Plans, documents or letters generated by the Guide and must not represent themselves as employees or agents of DHS in their use of the Guide. DHS may update the Guide at its own discretion. No responsibility is taken for failure to update the Guide and it is the responsibility of the SRS to ensure that the information contained in their Plan is up to date and reflects the current law and any guidelines issued by the State of Victoria. DHS is not responsible for the provision of updates to the Guide. SRS that use the Guide must ensure that the needs of their organisation and its residents are taken into account when using the Guide. Some aspects of the Guide such as the section on bushfires may not be relevant to some SRS. Appropriate Workplace Emergency Response training and evacuation exercises are required to educate staff and residents on how to respond to a variety of emergency situations. The Guide may not include all of the information required by SRS when dealing with emergency situations. Published by, Victorian Government Department of Human Services, Melbourne Victoria Copyright State of Victoria, Department of Human Services, 2008 This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. Also published on the Supported Residential Services website: www. health.vic.gov.au/srs Authorised by the State Government of Victoria, 50 Lonsdale Street, Melbourne. Printed on sustainable paper by: Big Print 45 Buckhurst Street, Sth Melbourne 3205
Emergency Management Plan iii
Table of Contents
Preface Emergency Management Policy
Policy for emergencies Aim of this plan Authority
1 2
2 2 2
Emergency Managment Plan

Overview Version history Distribution List
3
3 3 3
Definitions Section 1: Fire Safety

1.0 Emergency contact telephone numbers 1.1 Emergency control organisation 1.2 Risk assessment 1.3 Description of workplace Resident profile Location 1.4 Building safety features Raising an alarm Training
4 7
7 8 9 12 12 12 13 15 15
Section 2: Wardens
2.0 Warden duties and responsibilities 2.1 Chief Warden 2.2 Area Warden 2.3 First Aid Officer 2.4 Evacution Use of lifts in emergency Evacuation packs 2.5 Non-evacuation 2.6 Mobility impaired persons 2.7 Assembly areas 2.8 Visitors and contractors
16
16 16 17 17 17 18 18 19 19 19 20
Section 3: Procedures
3.0 Types of emergencies 3.1 Emergency prevetion 3.2 Typical hazards 3.3 Actions for fire Fire in the SRS Fire extinguishers Fighting fire with extinguishers Using the extinguisher
21
21 21 22 22 22 24 24 25
iv
Fighting fire with blankets Fighting fire with hose reels 3.4 Actions for bomb threats Written threat Telephone threat Suspicious objects Evaluating a threat Courses of action How to search Evacuation Mobility impaired persons 3.5 Action for threatening behaviour 3.6 Action of armed hold-up Precautions During the Hold-Up After the hold-Up 3.7 Hazardous substances 3.8 Gas leakage 3.9 Natural disasters Earthquake Flood / Severe Storm 3.10 Structural / building damage 3.11 Medical emergencies 3.12 Actions for bushfire
25 25 22 26 26 27 27 27 28 29 29 29 30 30 30 30 31 31 32 32 32 33 33 34
Section 4: Plans
4.0 Site plan 4.1 Floor Plan
36
36 37
Section 5: Checklists
Resident evacuation management Assistance required to evacuate form Bomb threat checklist Offender description form Chief Warden Medical incident report form Fire safety audit checklist Warden meetings record Warden training record Evacuation exercise record Evacuation exercise Observers checklist Hot work permit procedure Material safety data sheets
38
38 39 40 41 42 43 44 46 47 48 49 50 54
Emergency Management Plan 1
Preface
This Emergency Management Plan has been developed for SRS Name. It is designed to identify the roles and responsibilities of staff in providing an effective response to an emergency through the Emergency Control Organisation (Chief Warden and Area Wardens). The plan is based on recognised emergency management and risk management principles. References are made to the Victorian Occupational Health and Safety Act 2004 and Australian Standard AS3745 2002 Emergency control organization and procedures for buildings, structures and workplaces. During an emergency, all people on site may require evacuation. The procedures in this plan are designed to enable the safe evacuation of all people in the SRS, and it is therefore necessary that these procedures are actively supported and adopted by all people in the SRS of this site. SRS Name recognise that this plan is greatly enhanced by the incorporation and support of training, evacuation plans and evacuation exercises. Coordination of training and evacuation exercises will be the responsibility of the proprietor, with assistance from the Emergency Control Organisation. This plan will serve as a reference tool for staff with emergency management responsibilities on site, following their Workplace Emergency Response (Warden) training. The Proprietor (or Chief Warden) shall review this plan yearly to ensure it remains current. Alterations to any part of the building or its usage will also initiate an immediate review of this plan.
NOTE THAT THIS EMERGENCY MANAGEMENT PLAN IS A CONTROLLED DOCUMENT AND SHOULD NOT BE COPIED FOR USE BY ANY PERSONS. THIS DOCUMENT MUST BE MAINTAINED IN ITS ENTIRETY TO ENSURE PARTS OF THE PLAN DO NOT GO MISSING. IMPROPERLY CONSTRUCTED VERSIONS CAN CAUSE CONFUSION DURING EMERGENCIES. UPON AMENDMENT OF THE PLAN, ALL PERVIOUS COPIES MUST BE REMOVED AND DESTROYED.
Emergency Management Policy

Policy for emergencies
This Emergency Management Plan has been developed for SRS Name as part of our commitment to the safety of all who live, enter, use or work at this site. Our primary goal is to protect the life safety of all staff, residents and people who visit our SRS. This plan forms part of the overall emergency preparedness and response, and should be used in conjunction with appropriate training, evacuation plans and exercises to ensure the safety of people in the SRS and the surrounding community.
Aim of this plan

The aim of the Emergency Management Plan is to raise the awareness of how to respond to an emergency situation. By being prepared, the potential for injury, loss of life and damage to property can be reduced. A successful response to an emergency will ensure all residents and staff are safe, and that SRS Name can continue to provide ongoing service to all residents.
Authority
The Proprietor of SRS Name has given authority to implement the information provided within this plan to all staff on the premises at the time of an emergency. Staff shall be indemnified against civil liability resulting from practice or emergency evacuation of this building or site where those persons act in good faith and in the course of their duties. Authorised By: Name: Signature: Position: Date: //
Implementation Date: Review Due Date:
dd / mm / yyyy dd / mm / yyyy

Overview
The Department of Human Services has contracted Specialists On Safety to provide this Emergency Management Plan Guide as part of their commitment to assist proprietors in meeting their obligations concerning fire safety and emergency management, and to build SRS sector emergency response capacity. Consideration has been given to the Victorian Health Services Act 1988, the Health Services (Supported Residential Services) Regulations 2001, and the Victorian Occupational Health and Safety Act 2004.
Version history
The following table shows the development of this plan. Version 1.0 Pages 68 Effective From dd/mm/yyyy No. Copies 1 Details First issue of the plan
Distribution List
Copy Master 1 2 Issued To Date of Issue dd/mm/yyyy dd/mm/yyyy dd/mm/yyyy Issued By
Definitions
Term Armed Person AS3745 Assembly Area (External) Assembly Point (Internal) Building, structure and workplace CBR Emergency Definition A person who is in possession of an offensive weapon or instrument. Australian Standard 3745 2002 Emergency control organization and procedures for buildings, structures and workplaces. An area far enough away from the emergency that, where practicable, people in the SRS are protected from the physical impact of the emergency, and that allows for further movement away from potential sources of danger. An area within the building, structure or workplace, such as a nominated area or another floor, where people in the SRS from the affected emergency area are initially protected from its impact. A building, structure or workplace that is occupied by people, including offices, warehouses, factories, public buildings, shopping centres and apartment buildings. Chemical, Biological or Radiological incident, which is usually associated with some kind of terrorist activity Any event that arises internally or from external sources, which may adversely affect persons or the community generally, and which requires an immediate response. A structured organisation that will initiate an appropriate response to emergency situations. A committee responsible for establishing an emergency management plan, setting up of the ECO, and arranging the appropriate training and evacuation exercises. Legislation provided for the organisation of emergency management in Victoria. Police, Fire Brigades, Ambulance and State Emergency Services. A combined emergency warning and intercommunication system that facilitates both way communications and control during an emergency. A warning system that sounds an alarm throughout the workplace on activation of smoke alarms, fire sprinkler or break-glass alarm (note: this equipment may not all be installed in your workplace) A theoretical or practical exercise designed to test the ECO response to an emergency at the site. It may or may not involve residents, but should include all staff (including night shift staff). The results of each evacuation exercise should be documented, and any issues should be reviewed to ensure the Emergency Management Plan is appropriate. A point of exit from an area that requires evacuation.
Emergency Control Organisation (ECO) Emergency Planning Committee (EPC) Emergency Management Act 1986 Emergency Services Emergency Warning & Intercommunication System (EWIS) Emergency Warning System (EWS) Evacuation Exercise
Evacuation Point
Term Evacuation Procedures
Definition Floor plans that show the layout of the site, where emergency equipment is located, the external assembly areas, and gas or electricity meters. The Standard Fire Orders and Emergency Contact Number may also be displayed on the Evacuation Procedures. The Fire Indicator Panel is used to manage the building alarms, which may be activated by operation of a sprinkler, smoke alarm or thermal detector. The FIP may also be programmed to shut down the air conditioning and gas supply, or release smoke doors. A source of potential harm to people, property or the environment, or a situation with a potential to cause loss. Heating, Ventilation and Air Conditioning system Any unplanned event which may cause the ECO to be activated. Indicates the existence of an option. A person with a physical, intellectual, visual or auditory impairment - either temporary or permanent - who requires assistance during an emergency evacuation. An information resource from the manufacturer of a particular product designed to provide both staff and emergency personnel with the proper procedures for handling a particular substance, including appropriate first aid. An act to promote and improve standards for occupational health, safety and welfare. The Owner of an SRS The chance of something happening that will have an impact upon objectives, which is measured in terms of consequence and likelihood. A place of safety within a building, structure or workplace which is not under threat from an emergency and from which people are able to evacuate to an external Assembly Area if necessary. A state where the potential for harm to people or property is limited to an acceptable level. Denotes items that must be completed Denotes items which are recommended but not compulsory Six point procedures for responding to a fire emergency. Supported Residential Service An activity simulating an emergency event through activation of alarms and response by emergency personnel designed to test existing procedures, identify needs or inadequacies, and maintain awareness by all people in the SRS of evacuation procedures and assembly areas.
Fire Indicator Panel
Hazard HVAC Incident May Mobility Impaired Person Material Safety Data Sheet (MSDS) Occupational Health and Safety Act 2004 Proprietor Risk Safe Place
Safety Shall Should Standard Fire Orders SRS Training Exercise
Section 1: Fire Safety
Section 1: Fire safety

1.0 Emergency contact telephone numbers
Remember, if you need to dial 0 to get an external line, you must include 0 in front of each number!!
Emergency Services
Telephone
Ambulance...........................................................................................................................................000 Victoria Police .....................................................................................................................................000 Fire Brigade .........................................................................................................................................000 State Emergency Service .......................................................................................................... 13 25 00
General Emergency Contacts

Worksafe Victoria ....................................................................................................................... 13 23 60 Environment Protection Authority ......................................................................................... 9695 2777 Victorian Poisons Information Centre ....................................................................................... 13 11 26 Interpreter Service (24 hours) .................................................................................................. 13 14 50 Tel: 1111 1111 Local Hospital ............................................................................................................................................ Tel: 1111 1111 Local Doctor ............................................................................................................................................... Tel: 1111 1111 Local Government......................................................................................................................................
Utilities
Gas Leaks (24 hours) .................................................................................................................. 132 771 Tel: 1111 1111 Electricity Provider..................................................................................................................................... Tel: 1111 1111 Water Provider............................................................................................................................................ Tel: 1111 1111 Telephone Provider ....................................................................................................................................
Contractors
Fire Panel Fire Extinguishers Fire Blankets Exit Lighting Emergency Lighting Smoke Alarms Thermal Alarms contractor name contractor name contractor name contractor name Tel: 1111 1111 Tel: 1111 1111 Tel: 1111 1111 Tel: 1111 1111
DHS contact
Authorised Officer DHS after hours contact name name Tel: 1111 1111 Tel: 1111 1111
1.1 Emergency Control Organisation

The Emergency Control Organisation will be identified by hard hats, caps, vests that shall be worn during any emergency or evacuation exercise, and will be identified by the following colours: CHIEF WARDEN AREA WARDENS WARDENS FIRST AID OFFICER White Yellow Red Green (with White Cross)
Emergency Control Organisation

Chief Warden name
Telephone
Tel:
Warden Warden Warden Warden
name name name name
Tel: Tel: Tel: Tel:
First Aid First Aid First Aid First Aid First Aid
name name name name name
Tel: Tel: Tel: Tel: Tel:
1.2 Risk assessment

Consequence Major Extreme Rating Comments
The building safety features reduce risk of a structural fire causing significant damage. Appropriate training must support the use of this equipment for staff with an emergency management role.
Hazard
Likelihood
Fire (internal)
Possible
Fire (external)
Possible
Moderate
High
A fire in a neighbouring property has the potential to impact on SRS Name. The ECO should assess the potential impact at the time of an incident, assisting where safe and when trained to use the equipment. Consideration must be given to shutdown of HVAC.
Bushfire
Unlikely
Major
High
A bushfire may impact the SRS, and consideration must be given to management of residents. Planning for where to take residents during a bushfire is outlined in this plan. Consideration must be given to shutdown of HVAC (Heating, Ventilation, Air Conditioning).
Personal Threat
Likely
Moderate
High
A Personal Threat from residents or intruders is considered a high risk due to the potential (or perception) for cash and drugs to be kept on site. Resident characteristics, including psychiatric issues (including acquired brain injury or other psychiatric disabilities, such as dementia), increase the potential for Personal Threats to staff. There are easy areas of escape around the site for offenders to escape in vehicles or on foot.
Bomb Threat
Unlikely
Major
High
SRS Name is not considered a specific target for a bomb threat, however consideration must always be given to the potential for a bomb threat to be used to disrupt the normal business of this site. Bomb Threats at neighbouring premises are also a realistic threat to this building response to any external threat should be determined by the ECO at the time of the incident.
Hazard Major
Only small quantities of cleaning chemicals are kept on-site, and neighbouring properties are not known to have significant quantities of hazardous substances. This plan will assist with actions to be taken by people in the SRS during a hazardous substances incident.
Likelihood High
Consequence
Rating
Comments
10 Emergency Management Plan
Hazardous Substances
Unlikely
Gas Leak
Possible
Moderate
High
The risk of a gas leak within SRS Name, surrounding properties or the surrounding public space is a high risk and may impact on the site. This plan will assist with actions to be taken by staff during a gas leak incident.
Flood
Unlikely
Moderate
Medium
This site is not located in a known flood-prone area, and is only considered a medium risk of flood. The biggest potential is for localised flooding from burst sprinkler pipes. Procedures contained within this plan provide directions for staff to follow in a flood.
Storm
Likely
Minor
High
A storm can potentially impact this site, causing minor building damage or localised flooding. Procedures contained within this plan provide directions for staff to follow in a storm.
Windstorm
Unlikely
Moderate
Medium
The potential for a windstorm causing damage at this site is Medium. Roofing may be removed by high winds, or falling trees may affect the building. Procedures contained within this plan provide directions for staff to follow in a windstorm.
Earthquake
Rare
Major
High
This site is not in a known earthquake zone, but is considered high risk due to the impact if one does occur. Procedures contained within this plan provide directions for staff to follow in an earthquake.
SRS Name
Version 1.0 2008
SRS Name
Version 1.0 2008
Hazard Major High

SRS Name complies with current building regulations. If structural damage does occur, these procedures will provide direction to staff on appropriate actions.
Likelihood
Consequence
Rating
Comments
Structural Building Damage
Unlikely
Transport Accident
Possible
Moderate
High
SRS Name is located on a main road, and there is significant traffic that presents the risk of a transport accident. Trucks using the road at the front of the SRS increase the potential for a transport accident impacting people in the SRS or at this site.
Medical Emergency
Likely
Moderate
High
Trained first aid officers should provide the initial response to a medical emergency. Contact arrangements for nearest hospitals are contained in this plan, however an ambulance must be called for serious injuries that occur on-site. There is a medical centre close to the SRS if minor treatment is required. A Utility Outage will not provide any long-term impact on SRS Name. However, consideration must be given to safety, if no lighting is available, and we are unable to cook food on site. Business continuity procedures in case of power or gas failure should be implemented to highlight what this SRS will do during any prolonged outage. This SRS does not have significant quantities of money, drugs or electrical items that would make it a specific target for an Armed Hold-Up. Any issues between residents and family members may increase the potential for armed conflict, and should be assessed by staff at the time of an emergency.
Utility Outage
Likely
Minor
High
Armed Hold-Up
Unlikely
Moderate
Medium
Evacuation Routes
Likely
Moderate
High
Consideration must be given to evacuation of SRS Name during an emergency. Communication is critical and different Assembly Areas may be used by people in the SRS depending on the event. Where possible and appropriate, internal assembly points should be used prior to external evacuation.
1.3 Description of workplace

SRS Name is a single storey Supported Residential Service, with X Number of residents in X number of rooms. The SRS has staff on site 24 hours a day, 7 days a week, with X number of staff on during the morning, X number on duty during the afternoon, and X number on overnight (Note: overnight staff are stand-up / sleep-over).
Resident Profile
This SRS provides accommodation and support to residents of varying ages, with similar requirements. Residents may require assistance with personal care, including ensuring medication is taken as required. Some residents may have physical or psychiatric disabilities (including acquired brain injury or other psychiatric disabilities, such as dementia) that require additional management during an emergency. These disabilities may also increase the potential for dangerous or fire lighting behaviour. Residents may come from different environmental and cultural backgrounds. Some residents may have English as a second language, and this should be considered when communicating with them during an emergency. Residents that may be affected by drugs or alcohol will also impact any communication of information during an emergency, and may reduce their capability to respond. Residents may be frail aged or mobility impaired, which means they will require assistance to evacuate during an emergency.
Location
The SRS is located on a main road, with a variety of businesses surrounding the property. Trucks regularly use the road at the front of the property to transport dangerous goods and hazardous substances. There is a hotel 100m to the South, and a service station on the opposite side of the road. Residential houses and units border the SRS at the rear, with no escape from the property at the back. There is a small carpark at the front of the SRS for staff and visitors. The local fire brigade is located at Number Name Street Suburb, and the normal response time is expected to be less than 8 minutes.
1.4 Building safety features

Fire and emergency safety equipment is provided to assist in ensuring a safe environment for residents, staff, visitors and contractors. All staff should familiarise themselves with safety features and equipment within the building, and ensure that it is operational and/or useable at all times. (Please the following)
Fire Indicator Panel Sprinkler System Emergency Warning and Intercommunication System
Fire Hydrants Fire Hose Reels
Portable Fire Extinguishers Dry Chemical Water Carbon Dioxide
Fire Blankets
Emergency Lighting
Break Glass Alarm
Exit Signs
Internal Stairs/ External Stairs
Smoke Alarms Thermal Detectors
Smoke Doors
Raising an alarm
When an emergency occurs on site, an alarm can be raised by; Automatic activation of the Emergency Warning System (EWS) due to activation of a sprinkler, smoke alarm or thermal alarm Calling the Emergency Services on 000 Someone witnessing the emergency (ie. fire, gas leak, etc.) and activating a Break Glass Alarm, or reporting it to a staff member Manually alerting people in the SRS in the affected area
Training
During an emergency, the appropriate response is only achieved if all members of the Emergency Control Organisation (ECO) and other people in the SRS are familiar with what is expected of them. Therefore an Annual Program of education, training and evacuation exercises should be scheduled to test the organisation, test these procedures and test occupant responses to emergency situations. Warden Wardens will be required to attend appropriate training every two (2) years, or when new wardens are nominated. All training provided to Wardens should be recorded on the Warden Training Record (pg 47). Training should be designed to develop the skills and knowledge required to undertake the duties assigned to their position to ensure they provide an appropriate response in real emergency situations. Evacuation exercises All staff and residents are expected to participate in regular emergency evacuation exercises conducted at this SRS. In accordance with AS 3745 (2002) at least one evacuation exercise must be conducted every twelve (12) months. It is recommended an evacuation exercise occur every six (6) months to ensure as many people in the SRS as possible participate, and staff are reminded how to react to an emergency situation. All details of evacuation exercises shall be recorded on the Evacuation Exercise Record (pg 48). Induction All new staff must be made aware of the building safety features, warden role, and the Emergency Management Plan for this site. They must be advised to act in accordance with the established procedures in a real emergency. The DHS Workplace Emergency Response Training DVD can be used as one tool to induct new staff on what to do in an emergency. Skills maintenance ECO personnel shall meet at intervals not greater than six (6) months. These meetings shall be used to discuss changes in personnel, prepare for Evacuation Exercises, arrange necessary training, analyse any incidents since the last meeting, identify new risks, and be used as short skills maintenance sessions to maintain awareness and improve knowledge. These meetings are included as part of the Annual Program, and all details of ECO meetings shall be recorded on the Warden Meeting Record (pg 46). All staff should familiarise themselves with this Emergency Management Plan.
Section 2: Wardens
Section 2: Wardens
2.0 Warden duties and responsibilities
The primary role of wardens in an emergency is to ensure life safety. In order to react appropriately in emergency situations, all wardens shall be familiar with their duties and responsibilities, and are required to attend appropriate training every two (2) years. First Aid Officers should attend training annually to ensure they maintain competency.
2.1 Chief Warden

The Chief Warden will normally be the most senior staff member on shift. When notified or becoming aware of an emergency affecting the site, the Chief Warden will; 1. Ascertain the nature and scope of the emergency. 2. Initiate the appropriate action. a. No action required b. Evacuate the area c. Evacuate the building 3. Ensure the appropriate Emergency Services have been notified and coordinate any evacuation. 4. Assume control of all people in the SRS building until the emergency is over. 5. Communicate with Wardens, or activate a Break Glass Alarm to alert all people in the SRS of an emergency. 6. Provide advise to Wardens and people in the SRS using the Emergency Warning and Intercommunications System or PA System. 7. Nominate an appropriate person to meet and direct the attending Emergency Services and control access to the building.
8. Advise the attending Emergency Services of any relevant information regarding the status of the emergency and the progress / result of evacuation. 9. Coordinate evacuation to the nominated Emergency Assembly Area, taking any documents that may assist, and ensure all people in the SRS are accounted for. 10. If multiple Emergency Assembly Areas are used, communicate with Wardens at the other Assembly Area to ensure all people in the SRS have been accounted for. Following the Emergency; 11. Notify the Proprietor or SRS Management. 12. Ensure required reporting guidelines are met. 13. Arrange debriefing for people in the SRS, clients, visitors or contractors where necessary (your DHS Authorised Officer can assist with contact details for local services). 14. Ensure any equipment used is returned to its original working condition.
Section 2: Wardens
2.2 Area Warden

On discovery or notification of a fire or other emergency, the Area Warden will; 1. Determine the nature and scope of the emergency. 2. Raise the alarm by activating a Break Glass Alarm, or advising staff and residents in person. 3. Evacuate all people in the SRS from immediate danger. 4. Communicate with the Chief Warden giving details of: a. The present situation b. Any action taken c. Whether further evacuation is required 5. Check all areas in the SRS, including rooms, offices, lounge rooms, dining rooms, toilets, store rooms and kitchens. Close doors after checking each room. 6. Consider using fire fighting equipment (fire extinguisher or fire blanket) only if safe and trained to do so. 7. Assist residents with evacuation to the internal Assembly Point or nominated Emergency Assembly Area.
8. Assist with stopping any residents re-entering the SRS during the emergency. Note: In the case of a bomb threat, ensure doors are left open following the check of each area.
2.3 First Aid Officer

First Aid Officers perform a very important role during an emergency, as they have the ability to provide immediate assistance before the arrival of the Emergency Services. Qualified First Aid Officers will: 1. Determine the nature and scope of the emergency. 2. Raise the alarm by activating a Break Glass Alarm, or advising staff in person. 3. Assist with evacuation and treatment of all staff and residents in immediate danger. 4. Treat minor injuries at the Emergency Assembly Area. All medical incidents that require response by a First Aid Officer should be recorded. This can be done using the Medical Incident Report (pg 43), if no specific organisational report is available.
2.4 Evacuation
1. Evacuate the residents from immediate danger urgently. 2. Remember to take any documents, such as visitor sign-in books, when evacuating to the Emergency Assembly Area (to assist with accounting for all people in the SRS). 3. In the instance of fire, keep everyone as low as possible. 4. As rooms are cleared, close doors. This will assist in retarding both fire and smoke. 5. Mark checked areas by using chalk or a sticker on a door. 6. Ensure there are no obstructions leading to the Emergency Assembly Areas.
Section 2: Wardens
7.
Ensure all new residents are made aware of these procedures and their responsibilities in an emergency.
8. Do not take bulky items or personal belongings when evacuating in an emergency. If time and circumstance permit and return to the SRS is unlikely, such as for flood, these items may be taken during evacuation. 9. If safe, lock away confidential files and shut down computers containing sensitive information. 10. Ensure computer server back-up tapes are collected during evacuation, only if safe. 11. Remain at the Emergency Assembly Area until given the all clear by Emergency Services to return to the building. Person refusing to comply with a Wardens direction: When an employee, resident, volunteers, contractor or visitor refuses to comply with directions given by a Warden acting in their capacity during an emergency: a. Ensure the person has been clearly advised they are required to evacuate the building, because the emergency situation, may be life threatening. b. Notify the Chief Warden, who shall advise the Officer-In-Charge of the Emergency Service who, at his/her discretion, may take the appropriate action under the Emergency Services Act 1986 to remove the person.
Use of lifts in emergency

SRS Name is equipped with internal lifts. People in the SRS must be reminded not to use lifts during an emergency. Evacuation must be controlled by Wardens to ensure people in the SRS do not try to leave using the lifts. The Chief Warden should ground lifts during an emergency to remove the risk of people in the SRS using them. The Emergency Services will make a decision as to the safety of using the lifts to evacuate mobilityimpaired people in the SRS when they arrive.
Evacuation packs
Evacuation Packs or a central location for all equipment required in an emergency should be available for wardens. This should be kept in an office or near an exit, and should include; 1. The Emergency Management Plan. 2. Resident Details (Including required medication, emergency contact information, resident profile). 3. First Aid kit. 4. Torch. 5. Keys. 6. Identification cap, helmet, vest. 7. Pen & paper.
Following any evacuation, the Chief Warden will be able to contact any key stakeholders, as all contact information will be contained in this Emergency Management Plan.
Section 2: Wardens
2.5 Non-Evacuation
Some external emergencies may result in people in the SRS of this building being advised to stay inside, as leaving may expose them to greater risk. The Chief Warden will make a decision regarding remaining in the building, as opposed to evacuating, at the time of an emergency. The Chief Warden may seek advice from the Emergency Services regarding an external emergency, and whether it is safer to evacuate people in the SRS of this building or to remain on site. There may also be cases where full evacuation of the building is not required, as the emergency is contained to a specific area within the building. In this case, and Area Warden or Warden should evacuate any people in the SRS in immediate danger, and advise the Chief Warden of the current situation. In all emergencies, the Chief Warden (or a Communications Officer) must keep people in the SRS informed of an emergency, and what response is being undertaken. Communication between members of the Emergency Control Organisation and the people in the SRS of a building is critical during an emergency.
2.6 Mobility impaired persons

A mobility-impaired person is a person with a physical, mental or sensory impairment, either temporary or permanent, who requires assistance during an emergency. Any occupant who requires assistance during an emergency evacuation, due to mobility impairment, must advise the Chief Warden of their needs. The Assistance Required to Evacuate (pg 39) form should be completed for any person in an SRS that will require assistance, and kept with the Emergency Management Plan. The procedures for assisting mobility-impaired persons should be discussed with the individuals concerned.
2.7 Assembly areas

When advised by the Chief Warden or an Area Warden, all persons within the building are to make their way to the Internal Assembly Point. If further evacuation is required, wardens will control evacuation to the external Emergency Assembly Areas. The selection of the appropriate Emergency Assembly Area will be made by the Chief Warden, taking into account: 1. Location of the emergency. 2. Type of emergency. 3. Wind direction. The nominated Assembly Areas for people in the SRS of SRS Name are: PRIMARY: SECONDARY: Consideration for evacuation further from the nominated Emergency Assembly Areas may be required to move people in the SRS to safety. When utilising the Emergency Assembly Areas. Wardens must be aware of the access requirements of emergency services, and maintain the safety of people in the SRS at all times. If evacuation to an external Emergency Assembly Area has occurred, no person shall re-enter the building. Wardens must ensure people in the SRS are accounted for using staff lists and visitor sign-in book.
Section 2: Wardens
2.8 Visitors and contractors

All visitors are the responsibility of SRS Name and the person they are visiting. The visitor must follow Warden instructions during any emergency, and in the event of an emergency evacuation, must proceed to the Emergency Assembly Area. SRS Name will consider the impact of any work being conducted at this site. Control of hot works, and management of contractors during an emergency, (especially if working in isolation of other people in the SRS) will ensure they are included in any evacuation. Contractors conducting minor works on SRS layout, or servicing equipment, should follow the procedures for visitors. This includes signing the visitor book to ensure there is a record that they are on site, and signing out when they leave the site. During an emergency, contractors working in the SRS will be included in an emergency evacuation.
3.0 Types of Emergencies
A full or partial evacuation may be instigated as a result of any of the following: 1. Fire or explosion in the building. 2. Fire in an adjacent building. 3. Bushfire. 4. Medical emergency. 5. Personal threat. 6. Bomb threat. 7. Chemical, Biological or Radiological Incident. 8. Flood. 9. Civil disorder (riot or protest). 10. Hazardous substance contamination. 11. Internal Emergency. 12. Gas leak. 13. Utility outage. 14. Natural disaster. 15. Building sustaining structural damage. 16. Transport accident. or 17. by direction of the Emergency Services. This site or a part thereof may no longer be operational following the above emergencies, and relocation to an alternate location may be required, until facilities are restored to the affected area. Less serious emergencies, which may not result in urgent evacuation, but nonetheless may affect the ability to continue with normal operations include: 18. Water leak. 19. Communications failure.
3.1 Emergency prevention

1. Preventing emergencies in this building is the responsibility of all people in the SRS. 2. Good housekeeping is the ongoing maintenance of your workplace and access / exit pathways. 3. All electrical, gas and solid fuel appliances must be inspected and regularly serviced. 4. Access / exit pathways must be kept clear of obstructions. 5. A clean and orderly workplace is a key factor in accident, injury and fire prevention. 6. Fire fighting equipment must not be obstructed in any way, and must be readily accessible at all times. 7. It is essential that all people in the SRS report any matters that they consider as a potential hazard in the workplace to their Occupational Health and Safety Representative, a Manager, or a Warden.
3.2 Typical hazards

1. Any accumulation of litter which may increase the danger of fire. 2. Any furniture, boxes, decorative items, equipment, etc. obstructing exits, exit signs or impairing access to emergency equipment and alarms. 3. Passageways and stairwells not kept free from obstructions. 4. Faulty electrical wiring or appliances. 5. Missing, defective or discharged fire extinguishers. 6. The storage of any articles in fire hose reel and electrical cupboards. 7. Incorrect storage of flammable liquids or hazardous substances.
All staff and residents should exercise the greatest care in the use of matches, portable heaters, electrical appliances and other possible sources of ignition. Their immediate surroundings should be kept neat and tidy. The keeping of flammable liquids in resident rooms is not permitted unless expressed permission has been obtained from management. Approval will only be granted in special circumstances, and only minimal quantities may be allowed. The way to a safe workplace is through the implementation of safe work practices combined with formal emergency procedures and the relevant staff training.
3.3 Actions for fire

Fire in the SRS
When fire or smoke is discovered in the SRS, Wardens (staff) must respond immediately. Wardens may be alerted to smoke through the activation of a smoke alarm, which will also activate the Alert Tone through the Fire Indicator Panel. A sprinkler activating will alert Wardens to the presence of fire, which will also activate the Alert Tone through the Fire Indicator Panel. Regardless of whether your SRS has a history of false alarms, every alarm must be responded to as if it is a real emergency. Only after proper investigation should an alarm be declared as being false. The response to fire or smoke may vary in order, depending on the circumstances of the fire (including location and time of day). Wardens must give priority to life safety. 1. Assist any person in immediate danger, only if safe to do so. 2. Close doors to reduce the spread of smoke and contain the fire. 3. Ensure the Emergency Services are notified (even if you have Alarm Signalling Equipment attached to your Fire Indicator Panel. 4. Evacuate residents and staff from immediate danger. 5. If evacuating the entire SRS, start with ambulant residents who are able to self-evacuate. 6. Collect the Evacuation Pack, with all necessary items for residents. 7. Collect the Visitor Sign-In book. 8. Use visitors or other people in the SRS to assist, as required and if capable. 9. Conduct a search of all rooms, offices, common areas to ensure all residents, staff and visitors have evacuated. 10. Proceed to the Assembly Area and remain there until the All Clear is provided by the Emergency Services.
Portable Fire Extinguisher Guide

Class Class Class Class
Class
A
Flammable Liquids Petrol, Oils, Grease Flammable Gases LPG, Natural Gas Cooking Oils & Fats COMMENTS Electrical Computers, Wiring
Type of Fire
Ordinary Combustibles Paper, wood
DRY CHEMICAL
AB(E)
YES YES
LIMITED
MOST SUITABLE
YES YES
LIMITED
YES YES YES YES LIMITED NO YES NO NO NO YES NO

MOST SUITABLE
YES LIMITED
NO
B(E)
NO
Check to determine if the Dry Chemical extinguisher is AB(E) or B(E)
CARBON DIOXIDE
LIMITED
Not suitable for use outdoors
FOAM
YES NO NO NO NO NO NO NO NO NO
YES
NO
NO
Dangerous if used on Electrical fires
WATER
YES
Isolated the power supply where possible
WET CHEMICAL
YES
Do Not use on Electrical fires
HOSE REEL
YES
Use only on Class A fires A Fire Blanket can also be used on Cooking Oil fires
FIRE BLANKET
NO
Fire extinguishers
Most fires, on a small scale and if quickly detected, can be controlled. Portable fire extinguishers are designed precisely for this purpose. There are different types of extinguishers that may be used very effectively over a wide range of fires. This site is equipped with Dry Chemical and Water extinguishers. A guide to the type of fire each extinguisher can be used on is provided on Page 23.
Fighting fire with extinguishers

There is no one type of equipment that is equally suitable and desirable for use on all classes of fire. It is essential that the correct type of equipment be selected for use with the class of fire that is anticipated. 1. Do not panic. 2. Try to remain calm and think. 3. Warn everybody in the immediate vicinity. 4. Ensure someone has alerted the Fire Brigade. 5. Instruct someone to advise the Chief Warden. 6. Determine type of fire and exact location. 7. Select right type of extinguisher. 8. Be sure you know how to use the extinguisher. 9. If in doubt read the instructions. 10. Have another person back you up with another extinguisher. 11. Where possible keep the doorway at your back or behind you. 12. Keep low to avoid smoke. 13. Do not get too close to the fire. 14. Direct extinguisher agent at the base of the fire not at smoke. 15. Ensure the fire is extinguished. If you do not think the fire extinguisher will successfully put the fire out, or the fire becomes too large, leave and close the door behind you.
Using the extinguisher

1. Remove the extinguisher from the wall. 2. Walk briskly to the fire NEVER run. 3. Use the correct extinguisher for the class of fire. 4. Remember the acronym PASS when operating the extinguisher.
P A S S
Pull the pin Aim the extinguisher at the base of the fire Squeeze the trigger Sweeping motion at base of fire
Fighting fire with fire blankets

Fire blankets may be used on small electrical appliance fires and flammable liquid containers such as deep fat fryers, etc. 1. Remove fire blanket from container and carry to the fire. 2. Grasp blanket by fitted tabs and wrap hands into blanket. 3. Approach fire with arms straight and using the blanket for protection. 4. Gently lower blanket onto fire by bending legs and keeping head at hand level. 5. Turn off the source of the heat. 6. Leave the fire blanket on the pot or appliance. Do not remove a pot from the stove until it cools down, and leave appliances until the fire brigade arrives. 7. Call the Fire Brigade.
Fire blankets are designed for small Class F, A and B fires. They can also be used for clothing fires. Never attempt to carry a hot cooking pot out of the kitchen.
Fighting fire with hose reels

Fire hose reels are primarily used by professional fire fighters and people in the SRS who have been highly trained in its use. If you have training and/or are confident in using a hose reel, proceed as trained. People in the SRS with little or no training in using hoses should not attempt to use them. Remember, the primary role of Wardens in an emergency is to ensure life safety. Fire hose reels are only to be used on Class A fires. Do not use on electrical fire or flammable liquids. Whenever possible, two people should be used to run out a hose reel, (i.e. one to run out the hose and one to ensure hose runs off reel freely and is not caught around doors/corners). Remember to turn on the water supply at the reel before running out the hose. The water is capable of being turned on and off at the nozzle.
3.4 Actions for bomb threats

Bomb threats are frequently used to disrupt business or cause alarm. The threats can generate a great deal of panic in a very short time. As each threat is different it is almost impossible to have a detailed procedure for each contingency. These procedures are designed to assess the level of the threat and on the information available, evaluate a course of action. NOTE: In the case of building evacuation due to bomb threat, please follow fire evacuation procedures (2.7page 16).
Written threat
1. Keep the written threat, including any envelope or container. 2. Contact a Warden or a Manager immediately. All persons handling mail that is either delivered or received through the post should be conscious of the following: 1. Foreign mail, air mail and special delivery. 2. Misspelling of common words. 3. Restrictive markings such as confidential or personal. 4. Unusual odour. 5. Oily stains or discoloration. 6. Lopsided or uneven envelopes. 7. Rigid envelope. 8. Protruding wires / tin foil. 9. Visual distractions. 10. Excessive securing material such as masking tape or string. 11. Excessive weight. 12. Granular contents. What to do DO NOT TOUCH DO NOT COVER DO NOT MOVE DO NOT DISTURB IN ANY WAY
Telephone threat
Complete the Bomb Threat Checklist (page 46) 1. DO NOT PANIC. If possible, attract the attention of a fellow worker. 2. Keep the caller on the line as long as possible. 3. After caller has hung up on you, leave your phone off the hook. 4. DO NOT HANG UP THE PHONE. 5. Use the bomb threat check list provided.
6. Let the caller finish the message, and try to ascertain the location of the bomb and the expected time of explosion. 7. If asked for a response, keep your answer as short as possible. 8. Be sympathetic and do not abuse caller. 9. Listen carefully for any background noises, speech mannerisms, and accents that might give a clue to the age, sex and location of the caller. 10. Immediately after the bomb threat, contact the Chief Warden, your manager and notify the Police. 11. Complete the Bomb Threat Checklist and hand it to the Chief Warden or your manager. 12. Do not attempt to locate the bomb or remove it. 13. Wardens should contact appropriate authorities who will advise what action to take.
Suspicious objects
1. If you are advised of a suspect item on site, or one is found, contact Emergency Personnel (Wardens or a Manager) who will advise Police. 2. If the item is located do not touch or move it. 3. Do not use a mobile phone within immediate vicinity (20m radius). 4. Evacuate on advice of Emergency Personnel or Police. 5. All doors and exit points should remain open.
Evaluating a threat
Following a bomb threat, Emergency Personnel and Police must consider the level of the threat and decide on the appropriate action. The threat may be assessed as: NON-SPECIFIC THREAT or LOW RISK For example, the call may have been made by a child with laughter in the background, or where little details are received. SPECIFIC THREAT or HIGH RISK For example, a call made in a calm, deliberate manner, perhaps by someone where specific details regarding timing, location and type of device is given.
Courses of action
Disregard Threat It may be tempting, when receiving a threat that you perceive as low-risk, to do nothing. The Chief Warden must be absolutely certain that it is a malicious call or a prank. If there is any doubt, the Chief Warden MUST adopt one of the other options. Search Then Evacuate If Suspicious Object Is Found This choice means that people will be in the building for a longer period if there is a bomb present. On the other hand, if a bomb is found, they can be evacuated away from the danger. If there is nothing found, and there are no other significant factors, the Chief Warden may then feel that the building can be declared safe. The Chief Warden may consider this option appropriate if assessing the threat as low.
Search Partial Evacuation This is where only the search team (Emergency Personnel) and essential staff remain. The Chief Warden may deem this option appropriate when the level of threat is considered moderate. Evacuate Immediately Without Search In the event of a call that the Chief Warden considers to be high risk, the building should be evacuated as quickly as possible, without conducting a search, especially where there is a possibility of imminent explosion. Appropriate in situations considered to be high risk.
How to search
Police will not normally search a building following receipt of a bomb threat for two reasons: 1. Police are unlikely to know the layout of the premises and the various places in which a device can be concealed. 2. Police will not know what should be in a particular place and what should not. Staff will know and be able to search more thoroughly. The Police will often request a search to be conducted by the building staff in the SRS. All building Wardens are instructed in Bomb Threat Strategy and procedures during their routine training. If a search is decided upon, Wardens should be directed to conduct a search of their floor / area and report the location and description of any suspicious item. Wardens should look for anything: that should not be there that cannot be accounted for that is out of place If a suspicious object is found Wardens are instructed: not to touch it not to move it All occupied and normally non-occupied areas should be searched, along with public or common areas, toilets and reception areas. When searching for suspicious objects following a bomb threat, Wardens should: 1. listen for any unusual sounds. 2. conduct a passive search only (ie. look, dont touch). 3. systematically check the area as follows. a) floor to waist level, b) waist to head level, c) head level to ceiling 4. mark the zone as clear (eg. using chalk, stickers, etc.). Be aware that the search of all areas should continue until complete, even if a suspicious object is found. A second object could remain undiscovered if the search is terminated after finding a suspicious object.
Evacuation
If the evacuation of a floor, an area or the complete evacuation of the site is required, the procedures are similar to an evacuation for a fire (2.0 Warden Duties and Responsibilities Page 1618) Wardens are to: 1. Direct staff, volunteers, clients, visitors and contractors to the nearest exit and guide them to the external Emergency Assembly Area, away from the building. Note: If a suspicious object has been found, it may be necessary to use a specific exit or escape route, away from the object. 1. Check all areas including rooms, offices, toilets, storerooms, kitchen and all other spaces. 2. Conduct a final check of the floor / area to ascertain all areas are clear. 3. Advise the Chief Warden that the floor has been evacuated. 4. Ensure all internal doors, except fire doors, are left open if possible. 5. Do not let people in the SRS re-enter the building. 6. Proceed to the nominated external Emergency Assembly Area, taking personal items with you, and remain there until directed it is safe to return to the building by Emergency Services personnel.
Mobility impaired persons

On receipt of a bomb threat notification, Wardens should ascertain the location of any mobility-impaired persons in the building. If a decision is made to evacuate the building, the Chief Warden should arrange for mobility impaired persons to be removed from their work location to the Emergency Assembly Area.
3.5 Action for threatening behaviour

At times, a situation may arise when you have to deal with verbal abuse, threatened violence, substance affected behaviour, etc. from residents or visitors. This may cause a great deal of distress to people in the SRS. Defuse the Situation 1. Identify if a suitable solution to the cause of the problem can be found. 2. If not, in a polite manner, request the offending person to leave the building. 3. Inform the manager or senior staff member of the situation. 4. If there is a perceived threat to life or well being, call the Police immediately. Chief Warden / Manager 1. Obtain information from staff involved and offer a suitable solution (if available). 2. If no solution is available, in a polite manner, request the offending person to leave. 3. Request Police to attend and advise the offending person of same. 4. Inform other staff of the situation. 5. Organise debriefing for affected staff and/or people in the SRS when the incident is over.
3.6 Action for armed hold-up

Precautions
1. Be aware of people loitering. 2. Advise a Warden or Manager if you see anyone acting strangely or suspiciously. 3. Keep unused doors, or doors to private areas, locked from external access. 4. Keep cash in office / on site to a minimum. 5. Valuable items kept in drawers or a safe should be locked at all times when not being used. 6. Record Police and security telephone numbers and keep them close to the telephone. 7. Keep the Offender Description Form (Page 41) available and know how to complete them correctly. 8. Be knowledgeable about the location and operation of all security and duress alarms or procedures used for your organisation. Under no circumstances should staff or residents place themselves in further danger
During the hold-Up

1. Try to remain calm. 2. Obey all instructions given by the offender. 3. Try to be observant. 4. If safety permits, raise the alarm. 5. Do not make any sudden movements. 6. Do not take any action to excite the person. 7. Be courteous and talk to the person and answer any questions asked. 8. If told to hand over money, give out coins and small notes first. 9. Notice the offenders mannerisms, clothing and speech. 10 .Try not to involve other staff in the hold-up.
After the hold-Up

1. As the offender leaves, gauge height against something on the wall or door. 2. Lock yourself in. 3. If safe, observe which direction the offender goes, the type of car, colour, registration. 4. Do not touch any area the offender has touched. 5. Cordon area off, do not allow other staff, residents or visitors into the area. 6. Keep witnesses there until Police arrive. Complete the Offender Description Form (see page 41) Armed offenders are not commonly apprehended while committing a crime, so Police rely heavily on factual information supplied by witnesses. Working to a system is always effective and staff should develop a systemised approach to observing the offender.
It is difficult for those not familiar with firearms to give an accurate description of a weapon. Most guns have a brand name or logo prominently displayed on the handle or barrel. If circumstances permit, check for that identification. Look for distinguishing marks or scratches on the weapon. Never assume that the gun used is a fake! Many of the more unusual brands of guns look like toys, and most fake guns look more real than the original.
3.7 Hazardous substances

If the spill may give off toxic or noxious fumes: 1. Call the Fire Brigade on 000 and notify the Chief Warden. Provide as much information about the hazardous material as possible. 2. Ventilate the area with fresh air if possible. 3. Turn off air conditioning, central heating and recirculation fans. 4. Notify all persons in the building to evacuate, under instruction from the Chief Warden. (Ensure the Emergency Assembly Area that is upwind is used) 5. Control the evacuation to the Emergency Assembly Area (if required). 6. Do not attempt to re-enter the affected area. 7. Remain at the Emergency Assembly Area until advised by emergency services.
If the spill is a suspected flammable material: 1. Remove any ignition sources (if safe to do so). 2. Evacuate all persons in immediate danger, under instruction from the Chief Warden (Ensure Emergency Assembly Area is 200 metres clear of the hazard). 3. Do not attempt to re-enter the affected area. 4. Control the movement of people in the SRS to the Emergency Assembly Area (if required). 5. Remain at the Emergency Assembly Area until advised by emergency services.
3.8 Gas leakage

In the event of a gas leak: 1. Ensure that the Chief Warden is notified. 2. Isolate the gas supply at the source (if safe to do so). 3. Notify the fire brigade on 000. 4. Shut down the air conditioning to prevent the spread of any flammable and/or toxic gasses. 5. Remove all ignition sources (if safe to do so). Turn off the electrical supply. 6. Report to the Chief Warden regarding any actions taken. 7. Control the movement of people in the SRS to the Emergency Assembly Area (if required). 8. Remain at the Emergency Assembly Area until further advised by emergency services.
3.9 Natural disasters

Earthquake
Earthquakes strike without warning - you become aware of the building shaking or of a severe tremor. Generally, the safest place to be is in the open, away from buildings. However, if you are in a building when the earthquake strikes, you should not attempt to run from the building. Outside the building, you could be met with falling debris. It is safer for you to remain in the building. Basic guidelines for earthquakes are as follows: 1. Try to remain calm. 2. Move away from the windows and outside walls. 3. Keep away from mirrors, light fittings, bookcases and other furniture which may fall or slide. 4. If possible, take cover under a desk from falling debris, or move to an internal corner of a room, sit down and protect your face and head. 5. Do NOT use telephones straight away, unless reporting serious injury. 6. Do NOT go sightseeing (ie. looking at damage in other areas). 7. Do NOT use vehicles unless there is an emergency.
Once the tremor has stopped, look around for injured persons and reassure others on your floor. The Chief Warden should call emergency Personnel into action as soon as possible after the earthquake. Their duties include: 1. Assessing damage to the building or site. 2. Ensuring First Aid is given to those injured. 3. Notifying the relevant authorities. 4. Switching off electric power to appliances, if safe to do so. 5. Initiating controlled evacuation by Area Wardens (if required). 6. Conducting a search of the site, if safe to do so.
Flood / Severe Storm

1. Store or secure all loose items external to the building, such as outdoor furniture, etc. 2. Secure windows (close curtains and blinds) and external doors. If necessary, tape windows and glass entrances. Utilise boards and sand bags if required. 3. Isolate / shut off electricity, water and gas services. 4. Protect valuables and disconnect electrical equipment cover and / or move this equipment away from external windows. 5. During a severe storm, remain in the building and keep away from windows. Restrict the use of the telephone to emergency calls only (this includes e-mails). 6. After the storm passes, evaluate the need to evacuate if uncontrolled fires, gas leaks, or structural damage has occurred as a result of the storm. 7. Report to the Chief Warden regarding the status of the people in the SRS safety.
3.10 Structural / Building damage

The Chief Warden should call emergency Personnel into action as soon as possible after structural / building damage is found. Their duties include: 1. Assessing damage to a building or the site. 2. Notifying the relevant authorities. 3. Initiating controlled evacuation by Area Wardens (if required). 4. Conducting a search for further damage, if safe to do so.
3.11 Medical emergencies

Action for Medical Emergencies
Medical emergencies such as a cardiac arrest, a major epileptic seizure, a severe asthma attack or numerous other situations may produce a great deal of panic and anxiety for staff who are not accustomed to handling such situations.
If you witness a medical emergency

Remain calm
1. CONTACT THE AMBULANCE SERVICE BY PHONING 000. 2. State the nature of the situation. 3. Give the correct address of the location. 4. Give your name and the contact telephone number. 5. Do not hang up before the ambulance operator has received all the relevant information required from you.
Stay alert
Notify 1. First Aid Officer 2. Senior Manager 3. Chief Warden 4. Area Warden
Remain at the location until the arrival of the ambulance

If the affected person is conscious, remaining with them will provide comfort and reassurance until the ambulance arrives.
Warden / First Aid Officer

Alert senior management of incident and possible need for debriefing.
To Prevent Contact with Infectious Diseases

1. Provide a Sharps container for disposal of needles and syringes. 2. Always wear gloves when dealing with blood, waste and spillages. 3. Ensure staff remain clear of areas exposed to blood, waste or spillages until fully cleaned. 4. Take the necessary precautions when dealing with a medical emergency where the person may be bleeding, sick or drunk
What to do if exposed to blood

Immediate Action Broken skin: Eye Contamination: Blood in Mouth: Encourage bleeding of punctures or cuts and wash area thoroughly with soap and water Rinse eyes with lots of water and saline If blood gets in your mouth, spit it out and rinse mouth out with water
Reporting
After carrying out the appropriate first aid, as outlined above, report all needle stick injuries and all contact of blood to open wounds, eyes and mouth to Management. See a medical practitioner as soon as possible. They will assess the risk and the need for testing for blood borne viruses, and will take appropriate action.
3.12 Actions for bushfire

If your SRS is located in a Bushfire prone area, or has grassland in the surrounding area, you should have additional procedures in place to be able to react when the risk is high, or if there is a bushfire near your SRS.
High Fire Risk Days

When a day of Total Fire Ban is declared for the part of Victoria where your SRS is located, you should implement these procedures. During summer, when the temperature regularly exceeds 35 degrees and there is a strong wind (especially a Northerly), you should implement these procedures. 1. Staying during a bushfire should not be an option that is considered by any SRS. 2. Obtain information regarding any fires in your area through the Bushfire Information Line (1800 240 667), or check the CFA or DSE websites. 3. Listen to ABC Radio, as they provide regular updates on current emergencies. 4. If you need to relocate residents to another facility, prepare early and leave before the emergency is affecting your SRS. 5. Contact your Local Government Authority to ascertain what assistance they can provide, such as any Emergency Recovery Centres that may have been established. 6. Call residents Emergency Contact to advise them of the potential danger.
Fire Close to the SRS

If there is a fire close to your SRS, you must act on any instructions provided by Emergency Services regarding the safety of staff and residents. The Chief Warden, acting on information provided by the Emergency Services and in conjunction with the Proprietor, should: 1. Decide whether to evacuate or remain in the SRS. 2. Advise staff and residents of the actions being taken. 3. Call residents Emergency Contact (where time permits) to advise them of the action being taken.
Staying in the SRS

1. If time permits, block roof gutters and fill with water. 2. Remove combustible material from around the outside of the SRS. 3. Place wet towels under any external door. 4. Close all windows and curtains, to help keep out heat and smoke. 5. Prepare garden hoses to use once the fire front has passed. 6. Fill buckets with water and wet brooms or mops to assist with putting out embers or spot fires. 7. Dress in clothing that covers all skin, including gloves, with heavy boots if possible. 8. Assemble residents in a suitable room, at the furthest point from the direction the fire is coming (with consideration for their ongoing medical requirements and nutrition). 9. Monitor the SRS for any penetration of embers or smoke, and put out fires with mops and water in buckets. 10. Stay inside the SRS as long as possible only go outside after you are sure the fire has passed. 11. When the fire has passed, connect hoses to outside taps and put out any spot fires. 12. If you must evacuate the SRS, take residents to a burnt area into the direction of the wind, so that the fire is moving away from the group. 13. Follow any advice from the Emergency Services.
Leaving the SRS

1. Take the Evacuation Pack, with all necessary information. 2. Take additional items, such as water, residents medication, snacks, a fire extinguisher and fire blanket to use while away from the SRS. 3. Use information from the Bushfire Information Line or ABC Radio to determine the best route away from the SRS. 4. Transport residents to the designated Recovery Centre. 5. Maintain communication with the Proprietor or Manager as required. 6. Do not return to the SRS until you receive the All Clear from the Emergency Services. If any residents have been residing with family or relatives during the bushfire, contact them when the danger has passed to advise it is safe to return to the SRS.
Section 4: Plans
Section 4: Plans
4.0 Site plan
Section 4: Plans
4.1 Floor plan
Resident Evacuation Management
Resident Name: Room Number: Medication Required: Emergency Contact: Procedure to Follow: Resident Name: Room Number: Medication Required: Emergency Contact: Procedure to Follow: Resident Name: Room Number: Medication Required: Emergency Contact: Procedure to Follow: Resident Name: Room Number: Medication Required: Emergency Contact: Procedure to Follow: Resident Name: Room Number: Medication Required: Emergency Contact: Procedure to Follow:
Assistance Required to Evacuate Form

If you require assistance to evacuate the SRS in an emergency, please complete this form and return it to the Manager or Chief Warden. Name: SRS Address:
Telephone: I require assistance to evacuate in an emergency due to: (please )
Disability Illness (ie. heart condition, asthma, etc.) Pregnancy Other temporary reason
please explain
Other reason
please explain
Note: If your condition changes at any time and you no longer require assistance to evacuate in an emergency (ie. if reason was pregnancy, or broken leg, etc.), please notify your Manager or Chief Warden as soon as possible.
Signature:
Date:
......... /......... /.........
Bomb threat checklist

Try to record the exact wording of the threat Ask the following questions: When is the Bomb going to explode? Where did you put the Bomb? When did you put it there? What does the Bomb look like? What kind of Bomb is it? What will make the Bomb explode? Did you place the Bomb? Why did you place the Bomb? What is your name? Where are you now? What is your address? Estimate: Age years Accent (specify)
D O
Voice Speech
N O T
Manner
H A N G
Telephone
U P
Background
Man Woman Child Unknown
Fast Slow Distinct/Cultured Impeded Stutter Nasal Hesitant Other
Calm Angry Emotional Loud Soft Pleasant Raspy Intoxicated Other
Local STD Trunk Public Private Mobile
Music Talk Typing Children Traffic Machines Aircraft Trains Other
D O
N O T
H A N G
U P
Notify any Emergency Personnel. To avoid inappropriate actions, do not inform other persons. Follow all directions given by a Warden. Date:
........ /........ /........
Time:
am / pm
Duration of call:
Number called: Your number:
Your Name (print): Signature:
Offender description form

Notes for completion: 1. The form is to be completed by staff and bystanders IMMEDIATELY AFTER AN INCIDENT. 2. Use a separate form for each person. 3. No consultation should take place when completing the form. 4. A senior officer is to collect the forms and pass them on to police. 5. Please indicate the correct response. If unknown, write UK. Premises name: Location:
Offence:
Robbery Theft Assault Other:

Compiler's details: Surname:
Date:
...... /...... /......
Day:
Time:
am / pm
Occupation:
Given Name(s):
Contact No. (home):
(work):
Address:
Employer:
M 10-15
Was called:
F 15-20
Thin 20-25
B u i l d a e g
Fat Medium 30-35 25-30 Sounded like: Type
Large 35-40
Approx Weight: 40+ Approx Age:
name
Grey Sandy Straight Wavy Dreadlock
ft in Green Zone
Colour
Black Brown Blonde

cms
hair
Afro Long
Length
Condition
Medium Bald
Clean Greasy
Scruffy Thick
Curly Shaved
Short Thinning
Yellow Zone
height
Type
Red Zone
Colour
Black Brown Blue
Grey Green Deep Set
Narrow Bulging
eyes
Wide Bushy
Eyebrows
Eyeglasses
Joined Thick
Clear Plastic
Tinted Metal
Squint
Thin
Shaved Dark
Chief wardenIncident report form

Type of incident:
Date of incident:
...... /...... /......
Time of incident:
am / pm
Who reported incident to you?
How was incident reported to you?
What time did YOU receive the report?

am / pm
What time did you contact the emergency service(s)?

am / pm
Who else did you contact?
What actions were taken?
At what time?
am / pm am / pm am / pm am / pm
What time did the evacuation commence?
How many people evacuated?
Was evacuation completed?
Explain:
What time was evacuation completed?
Yes No
Details: Were there any injuries? Yes No What time was the all clear given?
Were there any Near misses? Yes No What could have been done better?
Main points from debrief sessions: Date: Debrief Wardens: Debrief Staff / People in the SRS: Action to be taken:
......... /......... /......... ......... /......... /.........
Time:
am / pm am / pm
Medical incident report form

Date:
......... /......... /.........
Start Time of Treatment: Sex: Male Female
Casualty Name: Home Address: Telephone: Employer/Next of kin: Witness Name: History of Accident Incident: Occupation/Area: Witness Phone:
Date of Birth:
......... /......... /.........
Time
Skin colour Temperature
Pulse
Respiration
Pupils R L
Conscious state
Previous allergies/sensitivities and known medical conditions:
Signs and Symptoms of Problem:
First Aid Management:
Key to coding A Abrasion B Burn C Contusion D Discolouration E Fracture H Haemorrhage L Laceration N Sprain/Strain P Pain R Rigidity S Swelling T Tenderness
Casualty Referred to: (please relevant box )
Ambulance
Other:
Hospital
Doctor
Specify place and address where patient was referred: First Aider: (print name): Casualty Signature: Finish Time of Treatment:
Fire safety audit checklist

Original - the Emergency Control Organisation representative, the Chief Warden, or the Occupational Health & Safety representative conducting this check should copy this original and complete an office inspection at least every 6 months.
Inspected by: Plans and Records Yes No
Date: Action
......... /......... /.........
Are Emergency Procedures in place ....................................................... Are Standard Fire Orders displayed in prominent locations .................... Has an Evacuation Exercise been conducted in the past 12 months ...... Are the Evacuation Exercise records up to date ..................................... Are Safety Audits conducted on a monthly basis ................................... Fire Protection Equipment and Systems Are extinguishers in their proper location ............................................... Are extinguishers accessible for use ...................................................... Are extinguisher locations marked correctly ........................................... Are the gauges on the extinguisher showing they are fully charged ........ If installed, Are smoke alarms tested regularly (record last test date)........................ Are Fire Hose Reels in good condition ................................................... Are the Fire Hose Reels inspected regularly ........................................... Is the Fire Hose Reel nozzle attached to the locking mechanism ........... Emergency Personnel / Procedures Is there a current list of designated emergency ...................................... personnel clearly displayed .................................................................... Have all emergency personnel been trained ......................................... Have all staff been made aware of the Emergency Procedures .............. Have provisions been made for mobility impaired persons in the office............................................................................................ General Housekeeping (Internal) Are passageways leading to exits clear of obstructions .......................... Do all exit doors open / close easily ..................................................... Are all emergency exits clearly marked .................................................. Are exit signs illuminated and operating ................................................. Are emergency lighting systems working correctly ................................. Are all unwanted papers and other materials removed from the premises and stored away from the building ..........................................
General Housekeeping (External)
Yes
No
Action
Is there any accumulated rubbish close to the building .......................... Are rubbish bins stored away from the building...................................... Are all pathways leading from Emergency Exits to external Emergency Assembly Areas clear of obstructions, locked gates and motor vehicles ................................... Kitchen Areas Are all electrical appliances turned off at the power point when not in use ..................................................................................... Is the stove clean of cooking oils and fats.............................................. Are there any tea-towels or other combustible materials close to the stove or other hot surface ................................................... Are Fire Extinguisher and Fire Blankets in place and unobstructed................................................................................... Are all appliances free of dust and lint .................................................. Is there sufficient air space around electrical appliances to prevent overheating when in use ....................................................... Are the filters on the range hood (where fitted) clean and free of fats and oils.......................................................................... Electrical Equipment Are there any electrical cords or cables with frayed / damaged sections or exposed wires....................................................... Are there any power points with more than one double adaptor attached.................................................................................... Are all electrical appliances turned off at the power point when not in use ..................................................................................... Are all electrical appliances tested and tagged as required (AS3760 2001) .................................................................................... Other (Complete Where Required)
Warden meetings record

Date Attendees Start time
am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm am / pm
End time
Warden training record

Name Training Date
......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /......... ......... /......... /.........
Evacuation exercise record

Date Wardens present Start time
End time
Evacuation exercise Observers checklist

Building: No. Staff: No. Clients: Yes Did the person discovering the emergency alert the other people in the SRS?............................................... Was the alarm activated? ............................................................................................................................... Was the emergency service notified promptly? .............................................................................................. Did Wardens direct persons from the building as per evacuation procedures? ............................................... Were isolated areas searched? ....................................................................................................................... Was the evacuation logical and methodical? .................................................................................................. Did someone take charge? ............................................................................................................................. Did people in the SRS act as per instructions? ............................................................................................... Was a role call conducted? ............................................................................................................................. Was someone appointed to liaise with the emergency service(s)?.................................................................. Was the emergency service(s) given the correct information? ........................................................................ Did anyone re-enter the building before the all clear was given? ................................................................... Did anyone refuse to leave the building? ........................................................................................................ No

Time
Hours Alarm sounded Floor / Area Warden responds Wardens check floor / area Evacuation commenced Warden reports floor / area clear Arrive at assembly point Warden checks personnel present Evacuation completed Exercise completed Problems encountered
Minutes
Issues to be raised
Date:
......... /......... /.........
Observers name:
Hot work permit

All work is to cease and be left as safe and practicable on sounding the evacuation alarm.
Permit No.
This permit becomes void as the end of the shift during which it is issued unless properly endorsed by an authorised person. Endorsement extends the life of the permit to one operating shift only.
Site Location:
Plant or Equipment:
Work Request No.: Date:

......... /......... /.........
Work to be done:
2. Materials normally present
Solvents Thinners Paint
LPG (Propane) Natural Gas White Spirits
Acetylene Oven condensate Plastic
Paper Oil Grease
Air Water Other
3. Precautions Required
Avoid Skin Contact Fire Extinguisher
Dust Mask Gas Test Combustible Oxygen
Respirator Fire Watch
Glove Face Mask
Hose
4. Equipment Preparation Checklist
Chemical Goggles
Yes
Equipment Used
No N/A Sign
A. Equipment (electrical) Isolation lockout and tagged ............................................ B. Equipment (chemical) purged isolated blind and tagged ..................................... C. Equipment gas free ............................................................................................. D. Other Permit (s) needed e.g. Elevated, Excavation, Confined Spaces .................. E. LEL Reading necessary ....................................................................................... F. Pressure relief valves vented safe ....................................................................... G. Adjoining equipment materials and operation effects on work reviewed, e.g. Leak spills, etc .............................................................................................. H. Ignition sources contained.................................................................................. I. J. Combustible material removed ........................................................................... Do not operate tags in place...............................................................................
K. Employees (s) review permit conditions .............................................................. L. Ventilation adequate ........................................................................................... M. Drains, pits, depressions sealed.......................................................................... N. Fire watch trained ............................................................................................... O. Flash screens in place ........................................................................................
Hot work permit (cont.)

5. Type of gas tests required and results Tester Model: Combustibles (1% LEL max.): Gas Tester Sign: 6. Conditions/Precautions Result % LEL: Date:
........ /........ /........
Serial No.: Date/Time of meter test: Time:

........ /........ /........
am/pm
7. Permit Valid: From
am/pm
to
am/pm
8. Name and signature of Fire Watch: Signature: 9. Permit approved by name: Signature: 10. Permit received by name: Signature: 11. Other (1) (Name): (2) (Name): (3) (Name): (4) (Name): 12. Permit Cancelled I have inspected the work site and it has been declared safe for normal operations Approval name: Signature: Date:
........ /........ /........
Date:
........ /........ /........
Date:
........ /........ /........
Date:
........ /........ /........
Signature: Signature: Signature: Signature
Date: Date: Date: Date:
........ /........ /........ ........ /........ /........ ........ /........ /........
........ /........ /........
Received name:
Signature:
Date:
........ /........ /........
Hot work permit procedure

Manager/Supervisor Duties
1. Identifies that the work to be completed involves the use of equipment or materials that could generate a flame or spark that may ignite a flammable material. 2. Consider if it is practicable to move the work to a safe location. 3. Inform the employee/contractor when a Hot Work Permit is required to be completed prior to the commencement of work. 4. Completes the Hot Work Permit with the employees performing the work ensuring that: a. All flammable materials within 15m in the area is identified and removed from the area, Or The flame or sparks generated by the work activities are contained in a manner that they cannot come in contact with the flammable materials. b. The fire watch has the necessary fire fighting equipment and is familiar with the requirements of the position. c. Where flammable gas or vapour may be present carry out a test to ensure that the atmosphere the flammable concentration is less than 5% of the lower explosive limit (L.E.L.). See testing of flammable atmosphere. d. Ensure isolation and lockout of equipment (pipes, tanks, sewers, relief and excess flow valves) containing flammable materials or other flame/spark producing equipment. e. Use water when appropriate to dampen, flush floors or purge pipes of flammable materials. f. Cancel the permit at the completion time.
Warning: It is difficult to anticipate every contingency; employees should always be on guard for the unexpected or unusual circumstances to occur.
Employees/Contractors Duties
1. Employees complete the Hot Work Permit with the Manager/Supervisor and follow the conditions of the permit. 2. Make arrangements before work commences to prevent any hot material off-cuts, slag, electrode stubs from contacting flammable materials. 3. Rope off the area or continually watch for and warn off other employees or materials from entering the area. 4. Cancel the permit at the completion time.
Fire Watcher Duties

Fire Watch (Company employee) on signing the permit understands the conditions of the permit and remains in observation for the duration of the permit.
Assigned firewatcher shall follow the following:

1. Be alert for any fire outbreak or hazardous condition and take immediate action to stop work. 2. Check adjoining compartments, if heat transfer is possible. 3. Not allow hot work to continue outside the area specified on the permit. 4. Monitor wind change. 5. Be aware of the need to wear eye protection, to protect against flashes where hot work involves arc welding, cutting or grinding. 6. Obtain fire extinguishers or fire hose or both 2 x 9kg CO2 or Dry Chemical extinguishers as a minimum, 1 x water hose or hose reel. Where electrical equipment is involved, CO2 should be used. 7. Not leave the job unless relieved by an authorised person.
Material safety data sheets (MSDS )

No. Product Manufacturer

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SRS Name Version 1.

SRS Name Street No., Name and Type Suburb

Supported Residential Services

Supported Residential Services Emergency Management Plan

Emergency Management Plan

SRS Name Version 1.0 2008

SRS Name Version 1.0 2008

Emergency Management Plan iii

Emergency Managment Plan

Definitions Section 1: Fire Safety

Emergency Management Plan

SRS Name Version 1.0 2008

SRS Name Version 1.0 2008

Emergency Management Plan 1

Emergency Management Plan

SRS Name Version 1.0 2008

Emergency Management Policy

Aim of this plan

Implementation Date: Review Due Date:

SRS Name Version 1.0 2008

Emergency Management Plan 3

Emergency Management Plan

Emergency Management Plan

SRS Name Version 1.0 2008

SRS Name Version 1.0 2008

Emergency Management Plan 5

Term Evacuation Procedures

Fire Indicator Panel

Safety Shall Should Standard Fire Orders SRS Training Exercise

SRS Name Version 1.0 2008

Emergency Management Plan 7

Section 1: Fire Safety

Section 1: Fire safety

General Emergency Contacts

Emergency Management Plan

SRS Name Version 1.0 2008

Section 1: Fire Safety

1.1 Emergency Control Organisation

Emergency Control Organisation

Warden Warden Warden Warden

name name name name

Tel: Tel: Tel: Tel:

name name name name name

Tel: Tel: Tel: Tel: Tel:

SRS Name Version 1.0 2008

1.2 Risk assessment

Section 1: Fire Safety

Emergency Management Plan 9

10 Emergency Management Plan

Section 1: Fire Safety

Version 1.0 2008

Version 1.0 2008

Hazard Major High

Structural Building Damage

Section 1: Fire Safety

Emergency Management Plan 11

12 Emergency Management Plan

SRS Name Version 1.0 2008

Section 1: Fire Safety

1.3 Description of workplace

SRS Name Version 1.0 2008

Emergency Management Plan 13

Section 1: Fire Safety