Self Reporting Manual- Draft 1 (needs major revision before it is made operational) The result of the daily self

reporting will be a composite score on a scale of 1-5 where 1 is good and 5 is bad for the councillor of Ward 103 and the MCD officers of Ward 103 to help them manage the ward better. Breakup of the score will be available by reporting block and element. There are eight geographical blocks in Ward 103 and eleven reporting elements. Population numbers and weights have been estimated and assigned. Who will report an element is also mentioned. As this is made final these can be changed as decided by the Ward. Note: Water and Police do not directly come under councillor but the councillor may want to talk to police and DJB and get them to report as well. Lot of work needs to be done to make this self reporting system a useful management tool. The numbers in the case study are not the right ones and the elements, reporting blocks and manner of reporting will need to be carefully studied, discussed and implemented. As the system stabilizes it may need to be fine tuned. The councillor needs to be the main driver to put this system in place. The final numbers as shown in the case study are that the daily score for Ward 103 was 2.83.

This number could go up or down daily and there a lot of sub scores available for each area and elements. If this system is implemented in every ward of Delhi a score for Delhi as a whole can be obtained. Councillors who wish to win in the upcoming elections should seriously think of committing to self reporting and citizens should use their voting power to insist on a good transparent self reporting system. We hope this document will be the beginning of a transformation for Delhi.

Reporting blocks
Ward 103 Population Arihant Nagar Deen Dayal Camp 5000 6000

Rajiv Gandhi Camp Sanjay Gandhi Camp Syawamsiddha Colony Punjabi Bagh West Punjabi Bagh Extension Shivaji Nagar

7000 8000 4000 3000 2000 5000 40000

Reporting elements with weights and reporting responsibility

community 5 Sanitation education engineering Hawkers health horticulture veterinary revenue roads 15 10 10 10 10 5 10 15 10 JE See sub JE JE JE Jr. Health officer Jr. Horticulture officer Jr. Veterinary officer Jr. Revenue Officer JE

Total

100

Sub Elements Each reporting element can have sub reporting elements. This has been done only for sanitation. The sub elements with weights and reporting responsibility are given below

garbage 15 malba street sweeping open defecation illegal posters sewer under 4 feet food service hygiene 15 10 25 10 15 10 ASI JE ASI ASI JE ASI ASI

Total

100

The next step is to define elements which are relevant for the reporting blocks and define the scale that will be used for reporting. For ward 103 a case study with sample reports will be shown in this document so0 that it is easy for people to understand how this can be implemented and to improve it. Scale to be used for reporting for each reporting element/sub element Community 5- All community facilities are world class and used fairly 4- All community facilities are good and used fairly 3- Some community facilities are not good and/or use is not fair 2- Most community facilities are not good and/or are not properly used 1 Community facilities are terrible and used poorly Sanitation Garbage 5- Garbage handling is world class and uses best environment practices 4- There are no unsanitary conditions because of garbage 3- There are isolated problems relating to garbage 2- Unsanitary conditions due to garbage are a problem 1 Unsanitary conditions due to garbage are a major problem Sanitation Malba

5- Malba is not a problem. Construction material and waste are properly stored and disposed 4- There are very few malba problems 3- There are malba problems but regular cleanups are done 2- Malba is a problem and it is becoming worse 1- Malba is a major problem Sanitation Street Sweeping 5- Street Sweeping is not a problem. 4- There are very few street sweeping problems 3- There are street sweeping problems but they are isolated 2- Street sweeping is a problem
1- Street sweeping is a major problem

Sanitation Open Defecation 5- There is no open defecation 4- Less than 5% of population defecates in open 3- Less than 10% of population defecates in open 2- Less than 15% of population defecates in open 1 More than 15% of population defecates in open Sanitation Illegal Posters 5- Illegal Posters are very rare and dealt with 4- There some cases of illegal posters 3- There are quite a few illegal posters but these are periodically removed 2- Many illegal posters which are tackled with special drives 1 No control over illegal posters Sanitation Sewer under four feet 5- All sewers function effectively as storm water drains and for rain water harvesting 4- More than 90% function effectively

3- More than 60% function effectively 2- More than 40% function effectively 1 Less than 40% function effectively Sanitation Food Service Hygiene 5- All food service establishments are meeting all standards 4- All food service establishments are meeting all the critical standards 3- Few critical standards are not being met by one or more food service establishments 2- Some critical standards are not being met by one or more food service establishments 1 Many critical standards are not being met by one or more food service establishments Education 5- All schools are meeting all the standards 4- All schools are meeting all the critical standards 3- Few critical standards are not being met by one or more schools 2- Some critical standards are not being met by one or more schools 1 Many critical standards are not being met by one or more schools Engineering 5- There is no illegal construction, no bribes and building codes are proper and followed 4- There are few areas that could be improved but most are good. Corruption is rare 3-Quite a few areas need improvement but some are operating well. Corruption is moderate 2- Many areas need improvement and there is significant corruption 1 Corruption is rampant and there many problems Hawkers 5- There are no bribes and a well defined hawker policy which is followed 4- Policy is good and mostly followed. Corruption is rare

3-Quite a few areas need improvement but some are operating well. Corruption is moderate 2- Many areas need improvement and there is significant corruption 1 Corruption is rampant and there many problems Health 5- All health facilities are meeting all the standards 4- All heath facilities are meeting all the critical standards 3- Few critical standards are not being met by one or more heath facilities 2- Some critical standards are not being met by one or more heath facilities 1 Many critical standards are not being met by one or more heath facilities Horticulture 5- All parks are meeting all the standards 4- All parks are meeting all the critical standards 3- Few critical standards are not being met by one or more parks 2- Some critical standards are not being met by one or more parks 1 Many critical standards are not being met by one or more parks Veterinary 5- There are no stray animal problems in the area 4- There are few stray animal problems 3- There is atleast one stray animal problem that has no solution 2- There is more than one stray animal problem that has no solution 1 Stray animals are a menace Revenue 5- Revenue potential is being realized and there is full compliance 4- 80% of potential revenue is being realized 3- 60% of potential revenue is being realized

2- 40% of potential revenue is being realized 1 Less than 20% of potential revenue is being realized Roads 5- All roads are good , pothole free and with adequate lighting 4- 80% of roads are good , pothole free and with adequate lighting 3- 60% of roads are good , pothole free and with adequate lighting 2- 40% of roads are good , pothole free and with adequate lighting 1 Less than 20% of roads are good , pothole free and with adequate lighting

We now need to make a management decision to see which elements will be reported in which reporting block as some of the elements may not be relevant. The weights will automatically adjust as will be shown in case study Reporting Blocks and Elements Area/Element Community Garbage Malba Street Sweeping Open Defecation Illegal Posters Sewer under 4 feet Food service hygiene education engineering hawkers health horticulture verterniary revenue roads AN Y Y Y Y Y Y y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y DD Y RG Y SG Y SS Y Y Y PW Y Y Y Y PE Y Y Y SN Y Y Y Y

y Y Y Y Y Y Y

For each element marked Y a daily report is received. In the case study dummy numbers have been put as below. Area/Element Community Garbage Malba Street Sweeping Open Defecation Illegal Posters Sewer under 4 feet Food service hygiene education engineering hawkers health horticulture verterniary revenue roads AN 1.7 3 2.7 3 3 2.6 2 3 3.3 3 2 3 DD 4 RG 3.6 SG 2.4 SS PW PE SN 2.6 3.1 3.5 2.7 4 4 3.8 3 3 3 3 4.5 3.5 3.7 2.8 3.5 3 3.5 3 2 3 4 3 4.5 2 3 4 3 2 3 3 3 3 2 3 3 3 2 3 3.2 3 3 2 3 2 3 2 3

2 3

2 3 3

2 3

4.3 3 3 3 3 2 4

The adjusted weights show up as in the table below Area/Element Community Garbage Malba Street Sweeping Open Defecation Illegal Posters Sewer under 4 feet Food service hygiene education engineering hawkers health horticulture verterniary revenue roads Excluded weights MCD Excluded weights Sanitation AN 3.75 3.75 2.5 2.5 3.75 2.5 12.5 12.5 12.5 12.5 18.7 5 12.5 100 20 25 DD 11.69 RG 11.69 SG 16.36 SS PW PE SN 6.25 6.25 6.25 3.75 3.75 3.75 3.75 3.75 3.75 3.75 3.75 2.5 2.5 2.5 2.5 2.5 3.75 2.5 12.5 12.5 12.5 2.5 3.75 2.5 12.5 12.5 6.25 12.5 18.75 12.5 100 20 25 2.5 3.75 2.5 12.5 12.5 6.25 12.5 18.75 12.5 100 20 25 2.5 3.75 2.5 12.5 12.5 6.25 12.5 18.75 12.5 100 20 25

19.48 11.69

19.48 11.69 28.57

27.28 16.36

28.57 28.57 28.57 40 12.5 18.75 12.5 100 20 25

100 65 45

100 65 45

100 75 45

The weighted scores then adjusted to give final scores for each reporting block are in the table below. The final scores are in bold

AN

DD

RG

SG

SS

PW 10.12 5 11.25 11.25 8.75 11.25 8.75 37.5 25 37.5

PE

SN 19.37 16.25 5 15 11.25 8.75 10 11.25 11.25 25 37.5 15 11.25 9.25 7.5 11.25 7.5 25 37.5

21.875 14.25 11.25 7 8 11.25 7.5 25 37.5

6.375 11.25 6.75 7.5 11.25 6.5 25 37.5 41.25 37.5 37.5 37.5

46.76

42.084

39.264

38.96 35.07

38.96 35.07 85.71

54.56 49.08

122.85 1 85.71 85.71 120 37.5 37.5 50 286.3 8 25 37.5 37.5 37.5 283.7 5 18.75 37.5 37.5 37.5 274.8 8 12.5 37.5 37.5 37.5

265.88

329.35

287.53

262.90

268.63

Score
pop score

2.66
5000 13293. 75

3.29
6000 19761. 06

2.88
7000 20127. 38

2.63
8000 21032. 32

2.86
4000 11455

2.84
3000 8512. 5

2.75
2000 5497. 5

2.69
5000 13431. 25

40000 11311 0.8

Ward Score

2.83