INTRODUCTION

Whenever a person wants to join a new organization as an employee, he or she sewks some vital information about the organization and the working environment prevailing there. The prospective employee may also be interested to know about the growth as well as of the organization in near future.

Over the years, the Indian hotel scenario have been quite difficult for the employees in terms of wages, working hours, leaves, job security etc. In other words, the job satisfaction of the employees in hotels was much less as compared to various other sectors. This resulted in more number of employee turnover in the hotel industry in our country. A higher percentage of performance can be achieved by catering to the employees social needs through improved job security, satisfaction and quality of working life of the personnel involved in hotel industry.

OBJECTIVES

To study the level of employee satisfaction in 5 star hotels in Chennai. To analyze the employees satisfaction level. To find the employees motivational level. To determine the employee perception of the organization and its various spheres. To find out the factors that influences the Employees satisfaction. The advantages, considerations and risks of employee satisfaction surveys.

RESEARCH METHODOLOGY
Research methodology is used to solve out all systematic problems of the research. In this study, first the logic behind the problem will be clearly analyzed and then the conclusion will be given according to the general procedure.

Research design is the general process that guides the data analysis of the project and it brings the research under a descriptive of methodology. The major purpose of the descriptive research is to analyze the data collection primarily and to make various suggestions to the research for a conclusive result. Then the conclusive research is made to analyze the actual result of the research from the expected quality. Thus the descriptive and conclusive research design is used for this research.

An undisguised structured questionnaire is used for this research as it convinced the respondent by providing more comfort in responding for the questions raised by the researcher. The question, which comes under this questionnaire will make the respondent to understand the question clearly.

Moreover multi-choice question and rank questions will be raised in the questionnaire and the analysis of these questions will be carried out by the research work of the researcher.

STATISTICS & TOOLS PROPOSED TO BE USED:

ANOVA Chi square analysis Percentage analysis Weighted average method.

REVIEW OF LITERATURE Employee satisfaction in 5 star hotels in Chennai : a literature review

The effects of participation schemes vary with the environment into which they are introduced. An insecure workplace environment may induce employees' compliance with participation measures, but may not achieve the commitment needed for attitude changes.

A combination of financial and work-related participatory measures can have a positive impact on company performance as employees do not all react to participation initiatives in the same manner. Some respond well to financial initiatives and others to more work-related elements.

Assumptions that participation measures affect all employees identically, regardless of gender, race, age and contractual status, can amplify social disadvantage. Disadvantaged groups, such as older workers, disabled people and those with caring commitments, may have only a restricted voice at work.

In terms of the work-life balance and family-friendly working, employees' voices remain muted. They tend to have a weak collective voice in larger organisations, whereas in some smaller firms individuals can sometimes negotiate flexible working arrangements.

Links between participation and attitude change appear to depend on the degree of influence granted to employees under participation measures. Low degrees of perceived influence are unlikely to produce positive results. However, middle management appears to resist participation initiatives which are perceived as reducing their influence or authority, thus posing an obstacle to the success of participation programmes.

LIMITATIONS
Though the sample size is small by numbers it may make some of the respondents to feel as a long one
due to the respected sub division.

Responses of certain employees may not be up to the expected level, which can influence the result of
the study.

As here all the quantitative tools will not been used while the questionnaire is considered to be long so
the researcher may choose the currently required tool, which might produce an accurate result.

EXPECTED CONTRIBUTION AND BENEFITS

On completion of this study it is expected that we may be able to draw conclusion which can be as follows: How the organizations can develop their business and build good relationship among the employees and the employer; How the tourism and hospitality industry can increase productivity and employees satisfaction.

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16.9

ANNEXURES

16.9.1

DISSERTATION PROPOSAL PERFORMA

Candidates Information (to be filled by the candidate) Name :

Date : 08.03.2011

SYED WASHIM AHAMED MTM 0 9 0 5 8 2 5 0 4

Course code: MTM 16 Regional Centre : CHENNAI Study Centre Name: DDGD VAISHNAVA COLLEGE

Programme Code: Enrolment No.:

Address: 30/I, KANDHASWAMY STREET, PALLIPATTU, TARAMANI, CHENNAI-113

Code

Title of Dissertation: (Enclose the proposal / synopsis)

THE IMPORTANCE OF EMPLOYEES AND WORKERS IN TOURISM AND HOSPITALITY INDUSTRY

LETTER / CERTIFICATE OF APPROVAL

(by the supervisor) I hereby certify that the proposal for the dissertation entitled THE IMPORTANCE OF EMPLOYEES AND WORKERS IN TOURISM AND HOSPITALITY INDUSTRY by (Candidates Name) SYED WASHIM AHAMED has been prepared after due consultation with me. The proposal has my approval and has, to my knowledge, the potential of developing in to a comprehensive Dissertation Work. I also agree to supervise the above mentioned Dissertation till its completion.

(Signature of the Supervisor) Name : JITENDRA DAS Designation : LECTURER Address: Institute of Hotel Management, C.I.T. Campus, Chennai 113

DISSERTATION FOR MTM -

PROPOSAL

16

TITLE

A STUDY ON THE IMPORTANCE OF EMPLOYEE SATISFACTION IN 5 STAR HOTELS IN CHENNAI