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RAMAKRISHNAN C.N.

Career Objective: Continual growth & value addition in any endeavor.

Experience Summary:

5.2 years of extensive experience in Analytical Financial services

Work Experience:
IBM Daksh Limited January 2006 to March 2011 IBM Daksh (Formerly Daksh) is the BPO arm of the Multinational Software Giant IBM. Post acquisition by IBM in 2004 the company has grown leaps and bounds and is one of the top outsourcing company in India with a headcount of 800+ and counting. Client: GBS July 2010 till March 2011 Department: Financials and Analysis Designation: Lead Operations Reporting To: GBS Manger UK India Operations Job Responsibilities:

Budgeting and Forecasting on a Quarterly basis Daily\weekly review with onsite stakeholders Active contributor for the on time publication of MIS reports Responsible for update of new entries in SIEBEL Responsible for preparation and publishing of CTQ reports for the team Proactively trained new joinees and assist them in process Mapping Client requirements and coordinating in developing and implementing process in line with preset guidelines Handling calibration session with clients along with managers

Competencies:
Strong determination to achieve targets. Ability to deal with people diplomatically. Ability to get the work done on time. Presentation and Interaction skills. Quick to grasp new developments Analytical Skills Team Player and team motivator Ability to Multitask and work to deadlines. Confident enough to handle situations patiently

Achievements /Extra curricular activities: Career:

Successful Onsite transition (United Kingdom) for multiple processes for the client Lloyds Subject Matter Expert for multiple process Process Trainer and also handled the responsibility for the preparation of SOPs Periodic review of SOPs and enhancing the same as per the best practices in use Recipient of Multiple STAR Awards 100% deliverable targets met for CTQs Accuracy of transactions maintained at 99% Appreciation certificate for Outstanding performance and for exhibiting End to End process knowledge and effectively reduction of NVA (Non Value added Activities) Part of corporate training team and actively involved in training the new joinees Handling Quality Check for team and also preparing Quality reports

Personal: Driving long distance Cars/Bikes Spending time with Family

Overseas visits:
One visit to United Kingdom in 2008 for Transition of new process from the client Lloyds. Educational Qualification: Diploma in Multimedia and Web Engineering (2000 to 2004) Diploma in Electronics from ITC Mundur, Palakkad Dist, Kerala (1997 to 1999) Higher Secondary School Certificate from Bharathmatha English Medium High School (1996 to 1997)

Computer Skills:

Well Versed in Excel, Word and Power Point Goods hands on HTML, Photoshop.

Personal Information: Residential Address: #1041, Sadguru Prasad, 19th Main, 5th cross BTM 2nd stage 1st Phase, BTM Bangalore-560076 Date of Birth: 26th June 1981 Marital Status: Married Passport No.:F1129684 Languages known: English, Hindi, Malayalam, Tamil,Kannada Cell#: +91-997-265-5552 E mail: ramkriscn@gmail.com