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Verbal Communication 1

Verbal Communication Candace Levan CJA/304 Dennis McManimon October 22, 2011

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Communication is a process that is utilized daily to interact with others. Communicating verbally is the act of actually speaking information and can be done in several components such as language, dialog and words to name a few. Written communication is that act of writing the information done whether it is done with a pen, email, or newspaper. These two types of communication are used on a daily basis. Juvenile Placements are meant to confine juveniles in a safe and secure manner that not only protects the juveniles, but also visitors and staff. Communications within these facilities is largely based around verbal communication. Staff talk to the juveniles and tell them what they are to be doing, or the juvenile communicates a need, staff informing other staff, verbal communication is always taking place within these facilities. These communications can contain different tones to help place emphasis on the information being relayed. Body language during the verbal communication is also an indicator on the message being sent. On occasion dialogue is used to in meetings with juveniles of staff to staff socialization. Written communication also takes place from time to time, like court orders placing the juvenile there, emails or memos being sent out to inform individuals or groups of changes or updates. Body language can play a huge part in communication and can also help staff determine what is going on with a juvenile. There a key movements such as clenching of fist, squinting of eyes and some others that can help a staff notice that the juvenile is showing signs of aggression. Also in security situations non verbal communication can be used to help deal with the situation. System monitoring can be another form of communication with the ability to page, watch and send emergency alerts if need be. This is similar to the prison systems use.

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Prisons have verbal communication with the control center or the hub of the prison at all times. Guards will radio the control center using verbal communication to have doors opened or closed to ensure the safety and security of everyone at all times. Verbal communication is the primary communication in the prison system. Guards speak to each other and the inmates to ensure that everyone is doing what they are suppose to be and dealing with situations when they arise. Constant verbal communication between guards helps to make sure that each person knows what is going on. Written communications comes in the form of letters, emails, or even documentation on events. Written communication can help to ensure that prisoners do not over hear any information that is meant for guards only. Written communication allows for secrecy in a place where prisoners are always watching and listening while trying to gain the upper hand on the guards (Wallace & Roberson, 2009). Verbal communication is also the main form of communication when it comes to the police officers and the media. The media takes stories that involve officers, twists the stories and then prints them is how officers feel. The media tends to not support officers and makes them look bad in the information reported. SO when the media is needed to help solve a case police officers do not always jump at the option of being involved with the media(Wallace & Roberson, 2009).Verbal communication in the form of media casts are used to by law enforcement to get the word out in inform citizens while sometimes requesting their help at the same time. Article in the newspaper serve as written form of communication to accomplish the same thing. While the media twists the police the relationship will remain unfriendly only information that has to be shared will be shared by the police.

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There are certain areas that utilize a different way to update the media. Police scanners, phone messages, and an automated fax machine response are some of the other ways that the media are updated by the police (Wallace & Roberson, 2009). The local medias usually do daily crime reports with the information that is relayed to them from the local police. Another form of reporter is a court reporter, who can easily recall any information that was exchanged in the court room or any events that took place. Court reporters are responsible for recording everything that happens in the court room in short hand to later make a full report with. The notes include who is present, what type of hearing it is, the time is started, the time it ended, who testified and so on. If there is an exhibit or picture shown the court reporter must accurately describe in words what is being shown to the court (US Department of Labor, 2009). The report is broken down buy who spoke and what they said so that it is in an orderly fashion as easy to obtain information from. When the court report is broken it must be concise and organized so that people understand who said what and when. This court report is the communication that explains and depicts the trial. Court Reporters are required to recheck work for, correctness and maintain files and records of notes(US Department of Labor, 2009).

From writing documents to placing a telephone communication both verbal and written are important parts of everyday life. In some areas of our lives it is more important like when working in a prison or law enforcement agency. The ability to effectively read body language and other behaviors can help an individual in the criminal justice profession. Oral communication the most frequently used for of communication in the criminal justice field but that does not mean that written communication is less important. Being able to comprehend what

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is written down or said is vital to ensuring everyone is safe, secure, and the criminal justice processes are able to proceed.

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Communication: Methods for Law Enforcement (2009). 4th Edition Ch 5 & 6 United States Department of Labor. Court Reporter (2009). Retrieved October 22, 2011 from http://www.bls.gov/oco/ocos152.htm