ASSIGNMENT 2 Subject : Communication in the Workplace Lecturer : Miss Lai Huey Yih Prepared by : Name

Ivan Hong Cheng Lee Emelia Hong Cheng Chen Hilton John Lee Sing Chong Marcus Sia Wan Neng Kuo Keldi

Registration Number
11040093 11040094 11040099 11040100 11040167 11040501

Acknowledgment

We would like to express our gratitude to all those who gave us the possibility to complete this report. We want to thank the Board of Director of Kolej Laila Taib for giving us permission to commence this report in the first instance, to do this market research. We are deeply indebted to our lecturer, Miss Lai Huey Yih from the Kolej Laila Taib whose help, stimulating suggestions and encouragement helped us in all the time of research for and writing of the report. We also want to thank to the respondents for spending their time to complete the questionnaire without any complaint.Without them,impossible we can done our research and this report. Last but not least,we also want to thank to our parents who always give us suggestions and opinions.

Executive Summary

We have done a research about the educational/course that our college should offer to the society. Before we start our research, we had chosen some courses that should be considered by the college. The courses are Nursing, Graphic Design, Petroleum Engineering, Law and others. When doing the research, we randomly distributed 90 copies to 90 respondents from different town, which are Bintulu, Sibu and Sarikei. There are about 47 of male respondents and the rest are female respondents. Male respondents are the majority in the distribution of respondents by gender. Not only that, the respondents also being asked about their highest qualification whether they are in SPM or STPM qualification. The respondents also being asked on the reasons why they choose the course with the given answer in questionnaire such as interesting, high in demand, high in salary, and challenging . Based on the data that we have collected, Petroleum Engineering course should be offered by our college. It is because mostly of our respondents is very interested in this course. In fact, this course will give a lot of benefits to our college as in the Sibu, there is no college offer this particular course for this moment.

Table Of Contents Page i. ii. iii. iv. v. vi. vii. Acknowledgement Executive Summary Introduction Body of Report Methodology Respondents Results and Findings Conclusions Recommendation List of References / Bibliography

Introduction

Education is very important to every person in this world. Education in the largest sense is any act or experience that has a formative effect on the mind, character, or physical ability of an individual. In its technical sense, education is the process by which society deliberately transmits its accumulated knowledge, skills, and values from one generation to another. Kolej Laila Taib have five courses for this moment. These five courses are Business Management, Architecture, Electronic and Electrical Engineering, Quantity Survey and Civil Engineering. The college is planning to expand on their educational programs/courses. Therefore, we were hired by the college to perform a market research on the societys demand of educational programs. Before we start our research, we have selected several courses that we think our college should offer to the society. The courses that we chose are Nursing, Graphic Design, Petroleum Engineering, Law and others. At end of the research, we have collected that Petroleum Engineering course is the course that our college should be offered to the society.

Data collection

Data collection is very important when doing a research. There are three methods to collect data, namely observation and experiment, interviews and survey and questionnaire. Survey and questionnaire is the method that we used to collect our data. There are many advantages using this method. We can obtain our data without wasting a large amount of money because it is cheap. Besides, by using questionnaire, there is no interviewer bias and yet we can have larger number of respondents and improve our precision when doing this market research. We made the questionnaire in simple language and short question so that the respondents can answer our questions easily. Moreover, there is no intimate or personal data needed when the respondents answer the questionnaire . There are altogether six questions in our questionnaire. These questions consist of the respondents hometown, gender, stream, course that prefer the most and the reason why they choose that particular course.

Respondents

When doing this research, we have distributed the 90 copies of questionnaire to 90 respondents. Those 90 respondents are from three different towns, which are Bintulu, Sibu and Sarikei. There are about 30 respondents from each town. There are 47 males and 43 females altogether answering the questionnaire.54 of them are in SPM category and the other 36 are from STPM category. Those respondents came from different stream, which are Science Stream, Art stream and Vocational stream. The respondents gave a great cooperation when answering the questionnaire.

Results and Findings i) Gender

Table 1 : Distribution of Respondents by Gender Gender Male Female Total Number of Respondents 47 43 90 Percentage (%) 52.2 47.8 100

Gender

Male 47.8% 52.2% Female

The pie chart shows the percentage of the respondents by gender. As you can see in the pie chart above, there are about 52.2 % or 47 respondents are male and 47.8% or 43 respondents are female . Majority are male respondents .

ii)Highest Qualification of Respondents

Table 2 : Distribution of Respondents by Highest Qualification Qualification SPM STPM Total Number of Respondents 54 36 90 Percentage (%) 60 40 100

Highest Education of The Respondents

40%

SPM

60%

STPM

The pie chart shows the percentage of respondents by highest qualification. Based on the result, 60 % or 54 of the respondents are in SPM qualification while the other 40% or 36 respondents are in STPM qualification. Mostly the respondents are in SPM qualification as we randomly distributed the questionnaire copies to the 90 respondents.

iii)Different Type of Streams From Respondents

Table 3 : Distribution of Respondents By Different Streams Type of Stream Science Art Vocational Total Number of respondents 37 25 28 90 Percentage (%) 41.1 27.8 31.1 100

Streams

Science 27.8% 41.1% Vocational

Art 31.1%

The pie chart shows the percentage of respondents by different streams. There are three types of streams namely Science, Art and Vocational. Majority of the respondents are from Science stream which have 41.1% or 37 respondents. For vocational stream, there are 31.1% or 28 respondents and there are 27.8% or 25 respondents from Art stream. Majority respondents are from Science stream as we randomly distributed the questionnaire to the respondents.

iv) Courses that prefer by respondent

Table 4:Distribution of Respondents by Different Courses Courses Number of Respondent Male Nursing Graphic Design Petroleum Engineering Law Others Total 8 5 22 10 6 47 Female 12 7 12 4 4 43 Total 20 12 34 14 10 90 Percentage (%) 22.2 13.3 37.8 15.6 11.1 100

Courses Petroleum Engineering 11.1% 13.3% 37.8% Nursing Law Graphic Design Others

15.6% 22.2%

The pie chart shows the percentage of respondents by different courses. Based on the result that we have done, 37.8% or 34 respondents had chose Petroleum Engineering to be offered by Kolej Laila Taib as it has highest percentage than other courses. The second highest goes to nursing course which is 22.2% or 20 respondents. Then,for graphic design course, there are 22.2% or to be offered by Laila Taib College which is 13.3%.For petroleum engineering courses, there is 34 respondent which is 22 refer to male and 12 are female..It show 37.8% in petroleum engineering. While for law course,15.6% or 14 respondent which In addition ,10 respondent prefer others courses which is 6 male and 4 female which equal to 11.1%.

The Number Of Male and Female Respondents in each different courses

25 Number of Respondents in different gender 22 20

15 12 10 8 7 6 5 5 4 4 Female 12 10

Male

0 Nursing Graphic Design Petroleum Engineering Courses Law Others

The bar chart shows the number of male respondent and female respondent that choose the course that prefer the most to be offered in Kolej Laila Taib. Based on the result that we have done, 8 male and 12 female which the sum is equal to 20 respondents prefer nursing to be offered by Kolej Laila Taib.Then, 5 male and 7 female had chose graphic design course to be offered by Kolej Laila Taib. For petroleum engineering course, there are 34 respondents which are 22 male and 12 female. Law course is chosen by 14 respondents which are 10 male and 4 female. Last but not least, there are 10 respondents which are 6 male and 4 female prefer other course,for example, hotel management course, computer science and many more. Petroleum engineering course have the highest number of respondents compared to other four courses. It is because this course is highly lucrative in the future.

v) Reasons to choose that course

Table 4: Distribution of Respondents by Different Course Reason to choose that course Interesting High in demand High in Salary Challenging Total Number of Students 26 24 22 18 90 Percentage (%) 28.9 26.7 24.4 20.0 100

The table 5 shows the reason of respondents to choose that course . Based on the table above, 26 respondents choose that course because they have interest in that course .Then, 24 respondent show the respondent choose the course because the course are high in demand. While 22 respondent which equal to 24.4% chose the courses because the course they choose will give high salary in future. Finally,18 respondent which equal to 20.0% show the course is challenging.

Reasons to choose that course

Interesting 20.0% 28.9% High in demand

24.4% 26.7%

High salary

Challenging

Conclusions

Based on our research, we can conclude that most of the respondents chose Petroleum Engineering course as the best course to be offered in Kolej Laila Taib. As we all know that Sarawak is one of the world largest exporter of petroleum. So, we highly recommend that Petroleum Engineering course is the most appropriate course to be offered as it can brings a lot of benefits in many ways.

Recommendations

After we did our marketing research, we highly recommended that Petroleum Engineering course is the most suitable course to be offered in Kolej Laila Taib. We recommend this course as it is the most chosen by the respondents instead of the others. Besides that, we chose this course because we believe that this course would bring a lot of advantages in many ways. One of the advantages is this course would have a brighter future and it can contribute to our own country as well. Petroleum Engineering course will definitely help the students to exposed themselves more in engineering field. Petroleum engineering course helps the students to improve skills in math, science, and computer. It also helps in both speaking and writing. The students will be challenged to design the technologies that make the industry work. Job opportunity is not a problem for those students who take petroleum engineering course. Researchers shown that most students who took petroleum engineering course guarantee that they can get their job easily if they succeed in their studies. After the students have completed their studies,the expected salary as a petroleum engineer is about RM20000 to RM50000. By offering this course to your college, the college will get benefits as well. As we all know that, other college in Sibu does not offer this particular subject.So the respondents that from Bintulu, Sibu and Sarikei can further their studies in Kolej Laila Taib. Moreover,the number of college student in Kolej Laila Taib will increase as they are so many respondents very interested in this course. Nowadays, Petroleum engineers are much needed now in our country. Researchers state that our country, Malaysia is having a problem of shortage of Petroleum Engineer. There are still a lot of undiscovered area that contain lots of natural gases, oils, petrol and so on. We need more petroleum engineers in order to solve that problem. Plus, our country is one of the largest in exporting nation. In a nutshell, this course will definitely brings a lot of benefits in many ways. We do hoped that you would agree with our recommendation.

List of references/Bibliography

http://en.wikipedia.org/wiki/Education

http://en.wikipedia.org/wiki/Petroleum_engineering

QUESTIONNAIRE 1.Hometown: Bintulu Sibu Sarikei

2.Gender : Male Female 3.Please () your highest qualification. SPM STPM

4. In which stream are you in? Science stream Art stream Vocational ( for SPM student only )

5. What educational program/course that you want the most in Kolej Laila Taib? Nursing Graphic Design Petroleum Engineering Law Others: a) ____________________ b) ____________________

6. Why do you prefer the course in question 3? Interesting

High Salary High in demand Challenging