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Progressive carriers are seeking creative yet practical ways to fulfill these
classic missions without sacrificing customer service and quality standards.
BPO CORE COMPETENCIES That’s why carriers rely on CSC’s business process outsourcing (BPO)
services to transform their traditional business models and achieve
Acquisition and Conversion Support measurable results.
Why Outsource
with CSC?
• Customized approach backed
by industry best practices
• Growth without additional Our Accomplishments
CSC earns clients’ trust everyday by meeting and exceeding service level requirements,
infrastructure or capital delivering projects on time and on budget, offering creative and innovative solutions to
expenditures challenging problems and leveraging our experience to achieve measurable business
• Faster speed to market with results. Here are a few examples of our successes.
new offerings
• Lower, more predictable Case Study #1:
operational costs Converting Closed Blocks into Strategic Assets
This carrier saw an opportunity to transform closed blocks into strategic assets through
• Access to deep business and a new business model. Since 1995, the carrier has acquired more than 40 blocks of life
technical expertise business totaling 2.4 million policies. The carrier did not want to commit the full-time
• Controlled and balanced resources needed to execute and maintain the supporting infrastructure and ongoing
infusion of global resources policy administration of the acquired blocks. Recognizing that it also did not have the
internal experience to transition these blocks from disparate legacy systems into one
consolidated platform, the carrier sought the expertise of CSC to assist throughout the
administration tasks such as changes in address, policy loans technology to deliver results that provide real business
or surrenders can be routed to CSC resources in South Africa value to your company.
or India.
Many of our employees previously held positions in insurance
Business-based metrics and service level standards ensure companies and have specialized skills in a variety of products,
accountability and continuous improvement over time. CSC from traditional life to variable life to variable annuities. Others
has developed an innovative tool, STARS, to define, manage have been recruited from securities firms, brokerage firms and
and communicate service level results against each client’s banks, as well as life and annuity industry organizations.
defined service agreements. STARS is fully integrated into
CSC’s BPO workflows, allowing personnel to consistently In addition to having deep business process knowledge, our
monitor and report on service level status and initiate professionals also have experience with a wide range of life
escalation and improvement procedures as necessary. and annuity systems. They know how to convert policies to
Advanced features support the modeling of service level CSC’s systems smoothly and efficiently.
changes prior to implementation, allowing CSC to optimize
business processes without sacrificing quality. Our BPO centers support a comprehensive suite of CSC
mainframe and midrange solutions that are unmatched in the
Experience Counts life insurance industry. Our clients can choose the best solution
Gaining experience can be time-consuming and expensive based on their BPO model, product needs and budgets.
for you. But CSC’s BPO services have been time-tested for
more than 30 years. CSC’s highly experienced professionals For more information about our Life and Annuity
know what works and what doesn’t. They’ve been inside Outsourcing Services, call CSC at 800.345.7672 or send an
hundreds of insurance companies like yours. They e-mail to inforequests@csc.com and refer to Brochure
understand how to integrate people, processes and No. 596.
acquisition cycle—from initial due diligence through the reinsurance agreement with the ceding company on
transition to an outsourcing platform and ongoing policy the quality of support we’d provide. So we needed to be
administration support. confident that our service levels would be met.”
Case Study #2: The firm brought CSC on board, and six months later the
The Right Balance of operation went live. CSC handled most of the rollout and
Speed, Service and Economics setup activities, including process documentation, working
When a top-20 U.S. life insurer executed a reinsurance with the ceding company’s IT staff to understand software
agreement on a block of universal life policies, the company modifications, developing detailed transition plans and
needed to migrate the administration from the ceding providing ongoing administration of the policies.
company within six to eight months. The company didn’t
want to rely on the ceding company for administration any CSC gave this insurer the rush delivery it needed to acquire
longer than necessary. “We wanted to be confident that the new blocks of business without placing a strain on internal
transition would go smoothly,” says a representative of the resources. Experienced professionals ensured that service
company’s operations department. “We had commitments in levels were maintained.
Computer Sciences Corporation
The Americas
2100 East Grand Avenue
El Segundo, California 90245
United States
+1.310.615.0311
Australia/New Zealand
26 Talavera Road
Macquarie Park, NSW 2113
Australia
+61(0)2.9034.3000
Asia/Pacific
139 Cecil Street
#08-00 Cecil House
Singapore 069539
Republic of Singapore
+65.6221.9095
About CSC
Computer Sciences Corporation, one of the world’s leading consulting and IT services firms, helps clients in industry and government achieve
strategic and operational results through the use of technology. The company’s success is based on its culture of working collaboratively with
clients to develop innovative technology strategies and solutions that address specific business challenges.
Having guided clients through every major wave of change in information technology since 1959, CSC combines the newest technologies with
its capabilities in consulting, systems design and integration, IT and business process outsourcing, applications software, and Web and application
hosting to meet the individual needs of global corporations and organizations.
www.csc.com