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SMS PUSH PULL PREMIUM MMS WAP VOCAL OTA SMSC FIXED SMSC SMS GATEWAY
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Table of Contents
1 Introduction ....................................................................................................................4 1.1 General introduction .................................................................................................4 1.2 About the Authors.....................................................................................................4 Why a Device Management Center ? ...........................................................................6 2.1 Introduction...............................................................................................................6 2.2 Marketing Analysis (data-mining) .............................................................................7 2.3 Selective user information (selective broadcast)......................................................8 2.4 Over the Air terminal configuration (OTA) ................................................................9 2.5 Automatic Device Detection & Configuration (Automatic Device Configuration)....10 2.6 SIM OTA Configuration & Download......................................................................11 2.7 Error detection and correction ................................................................................12 2.8 Managing stolen and prohibited devices (Equipment Identity Register) ................12 2.9 Welcome to roamers ..............................................................................................13 2.10 Value Added Service Provider Interface for terminal type and capabilities informations........................................................................................................................13 2.11 Firmware update ....................................................................................................14 2.12 Enterprises Device Management ...........................................................................14 2.13 Upgrade of network equipment ..............................................................................15 Setting up a Device Management Center in practice................................................16 3.1 Introduction.............................................................................................................16 3.2 The barriers to DMC effectiveness.........................................................................16 3.2.1 OTA SMS Provisioning command throughput................................................17 3.2.2 Automatic IMEI Retrieval for device detection................................................17 3.2.3 Automatic Device Detection and Configuration ..............................................18 3.2.4 IMSI Automatic Retrieval ................................................................................18 3.2.5 Quality and updating of the mobile database .................................................18 3.2.6 OTA protocols support ...................................................................................19 3.3 Connecting in practice a DMC in the operator network..........................................19 3.3.1 Connecting to the SMS-Center for SMS Sending ..........................................19 3.3.2 SS7 connectivity .............................................................................................21 3.3.3 Equipment Identity Register network integration ............................................22 3.3.4 Welcome To Roamer support ........................................................................23 3.3.5 Automatic Device Detection and Configuration ..............................................23 3.3.6 Back office integration with OMC ...................................................................23 3.3.7 Help Desk Web integration.............................................................................24 3.3.8 Operator Web portal integration .....................................................................24 3.3.9 Open interfaces ..............................................................................................24 APPENDIX A: MCTEL Mobile Solutions.....................................................................26 Appendix B Handset database ................................................................................27
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Figures
Figure 1 MCTEL Mobile Solutions ........................................................................................5 Figure 2: Functional schematics of MCTEL Device Management Center ...............................7 Figure 3: Standard features offered by a Device Management Center without SS7 interworking: Device Configuration (without real time IMEI retrieval and automatic device detection). The OTA provisioning in done through the operator's SMS-Center with a low throughput..............................................................................................................................21 Figure 4: Features offered by a Device Management Center supporting direct SS7 connection: Automatic Device Detection and Configuration, Equipment Identity Register features, embedded very high throughput SMS-Center for efficient OTA provisioning .........22
Tables
Tableau 1: OTA capabilities according handset brands (there is only a summary table, according to precise handset models some differences may exist).......................................10 Tableau 2: Examples of SIM parameters that could be read or modified ..............................11 Tableau 3: Available features according to the SS7 support by the DMC .............................16 Tableau 4: Data to import for populating and updating the DMC subscriber database .........24
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1 Introduction
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2.1 Introduction
Each month, new handsets are added to the thousands of different handset models used on mobile networks. Mobile network subscribers purchase, sell, exchange their handsets: very often the device is not correctly configured to access multimedia services. Multimedia and data services are growing at a fast rate and generate much higher ARPU than voice calls. However to realize this revenue growth, those new services and applications must work easily and reliably. Customers must be able to access and use them with little or no hassle. As mobile devices are becoming increasingly complex, supporting more diverse services, but often with incompatible protocols and formats, the operator must be able to manage and configure easily subscriber devices. This explains why, on a global scale, more than 30% of handsets are not correctly configured to access those highly remunerative services. On some networks this percentage may be much higher and sometimes on some networks up to 90% of the handsets are not properly configured. The mobile operators need to have a global view of their mobile subscribers handset database and to be able to provision those handsets, in order to: be able to planify and market new services according the current handset base (data-mining), thanks to a clear view of the currently installed handset base. inform selectively their subscribers of the availability of new services or promotional offers according to their handset brand and model (selective broadcast). configure over-the-air the devices, either individually, or by group, or for their whole subscriber base, e.g. to allow introduction of new services (MMS, Wap, SyncML, email) (OTA configuration). provide the tools to their help desk to efficiently assist their subscribers encountering problems accessing to new services. instantaneously detect stolen devices and abusive usage (GSM gateways) and block network access to those devices thanks to the Equipment Identity Register feature. take over application and terminal control, thanks to SIM OTA configuration and application downloading using either SIM download or SyncML. allow progressive network upgrade and adding new load balancing servers (such SMSC, MMSC) in order to get better prices from manufacturers. offer advanced new services such directory and application backup & restore or specific configuration of a company fleet. A Device Management Center integrates one or several modules allowing to offer new advanced services: Marketing Analysis (data-mining) Selective Broadcast Over the Air (OTA) configuration of handsets and SIM cards (OTA) (c) MCTEL -6Disclosure or reproduction prohibited without MCTEL prior written approval 41, avenue Hector Otto BP 225 98004 MONACO Cedex Tl: +377 9216 8888 Fax: +377 9216 8865 email: sales@mctel.net - Web: www.mctel.net
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MCTEL OTA Device Management White Paper Management of stolen and prohibited devices (Equipment Identity Register). Welcome to Roamers module Automatic Device Detection with Wireless Service Provider interface module. Firmware Update (FOTA Firmware Over The Air) Very high performance integrated SMS-Center (SMSC)
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Thanks to its Data-Mining module, the Device Management Center may perform a global instantaneous analysis (snapshot) of the current handset base. This analysis will return: the market share of all brands and various models of a selected brand. the compatibility of the handset base with the new services planned by the operator: o Wap and MMS support. o colour screen. o video and streaming video support. o integrated camera. o Java support and version the percentage of mobiles supplied by the operator (promotional offers) and also some idea on the percentage of mobile supplied by the competitve operator but used on the operator network (churn-in)1. comparison with previous snapshots will give a precise view of the market trends. The Device Management Center database includes most devices worldwide (ideally all devices) with all their characteristics, so it is possible to perform a specific marketing analysis on any of the desired characteristics (refer to Appendix for an example of device characteristics).
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Selected data may also be exported at CSV format, allowing them to import them in external databases, for example to send personalised mails to the subscribers according to their device characteristics.
A Device Management may detect and recognize the precise handset model of a subscriber, but also automatically configure it Over the Air using commands sent or at least triggered by SMS. The parameters that could be provisioned depend on the phone brand and model, it is for example possible to configure: SMS-Center access number MMS-Center address GPRS or CSD Internet Access Point data. Wap and Web browsers, including Wap bookmarks. E-mail parameters. advanced multimedia services, such Push-To-Talk, Wireless Village, Device Synchronisation, etc. data or application stored on the SIM, e.g. des donnes stockes sur la SIM, for example the directory of abbreviated numbers on the SIM, the list of roaming networks on the SIM, SIM toolkit application (see below). etc. According the manufacturer and the device model, a more or less extended parameter range can be configured. The table below give a summary list of handset OTA capabilities. In practice, up to 80% to 90% of handset base may be provisioned. Even for very old devices not supporting any OTA commands, the DMC may nevertheless configure essential parameters in the SIM card (refer to 11).
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MCTEL OTA Device Management White Paper Push To Talk Browser SyncML DS Video Streami Chat/IM Brand / capabilities OTA GPRS WAP CSD
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Alcatel Benq Ericsson LG Motorola Nokia Panasonic Pantech Philips Sagem Samsung Sanyo Sendo Siemens Sharp SonyEricsson Smartphones
Tableau 1: OTA capabilities according handset brands (there is only a summary table, according to precise handset models some differences may exist)
The provisioning may be performed: fully automatically when a subscriber has inserted his/her SIM card in a new device, thanks to the Automatic Device Detection and Configuration described below. With this very advanced feature, a new device is configured in a fully automatic way as soon it is used. automatically on operator request for a part or the whole customer base. For example, when introducing a new MMS-Center, the operator will only configure MMS compatible terminals with the required parameters. by the customer care staff, thanks to the Web DMC Help Desk management interface. on subscriber request, from the operator Web access to the DMC user configuration Web tool. The customer may also send a configuration request by SMS. in case of incident automatically detected (see below)
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As soon a customer will insert his/her SIM in a new device and turn it on, the DMC will automatically detect it and provision it automatically so it could immediately use all network multimedia features. The network integration could be performed using two methods: a simple way is to install in the SIM card a specific application (SIM Toolkit, Smartrust WIB, Java applet) that will record in the SIM the current device IMEI and will send an alert to the DMC when the device model is changed. This method presents numerous drawbacks: o it requests the SIM cards to integrate either SIM toolkit, Java or a browser and such cards are more expensive. o it could not apply to the SIM cards currently used in the network (no backward capability). o the application will alert the DMC using SMS or better USSD requests that will cause unnecessary load on the network elements (such the SMSC). In some cases, the SMS may even be wrongly charged to the user. the most advanced way is to use a SS7 direct interconnect allowing the automatic device detection.
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Thanks to a SIM application, the downloading of large quantity of data may be triggered by a first SMS and them performed over IP (GPRS/UMTS) to increase the transfer speed (very useful to download large SIM application or backup/restore applications).
The use of stolen devices on mobile networks is a real cause of concern for operators, because: the subscribers are angered if their operator is not able to block the usage of their stolen device on its network. the regulatory organisms, in numerous countries, are requesting the mobile network operators to install in a short timeframe the necessary tools to detect and prohibit the use of stolen devices. the use of devices prohibited by the contracts such shared GSM Gateway accessing a single mobile subscription on behalf of numerous users cause direct loss of profit. Thanks to its EIR (Equipment Identity Register) the MCTEL Device Management Center solves those problems. It will directly connect to the SS7 network and will be accessed by the MSC/VLR before a subscriber is allowed to access the network3.
The operator must configure its MSC/VLR to have them send the MAP Check_IMEI request to the EIR during subscriber registration, this request is performed before HLR registration. If the
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The DMC/EIR will check its IMEI and subscriber database and will return the appropriate answer: IMEI or TAC in blacklist: this device could not access the network. IMEI or TAC in greylist: access is allowed, but the network usage will be tracked. IMEI in whitelist: access allowed (default). Those lists (black, grey, white) may include either full IMEI (therefore a unique mobile device) or only the TAC (Terminal Approval Code) specific to the handset brand and model. This allows to prohibit the access to all devices of this model (e.g. a GSM Gateway). The DMC/EIR may interconnect with the Central Equipment Identity Register of the GSM Association, located in Dublin, in order to share the blacklist of stolen devices with all EIR in service worldwide.
2.10 Value Added Service Provider Interface for terminal type and capabilities informations
On numerous occasions, the Value Added Service Provider relies heavily on the subscriber device model knownledge to deliver the appropriate content to the device. The multiplicity of incompatible devices and supported media formats may cause a denial of service in more than 30% of the cases when this information is not known. Unfortunately, most operator VASP connection platforms are not able to transmit this information to the VASP. Asking the user (e.g. by SMS exchange) its device brand and model is a complicated procedure and most subscribers may know their device brand but not their device model (and there is wide discrepancies in format support between various models of a same brand). As a result, a denial of service may occur in more than 30% of the cases of multimedia content personalization downloading, because: o the multimedia content has been delivered in a format not compatible and will be ignored or not played by the handset.
Check_IMEI can transmit the IMSI optional parameter, the DMC/EIR may offer the Welcome To Roamers and Automatic Device Detection features.
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the VASP tried to deliver the content using a Wap Push not supported by the handset (numerous recent and advanced PDA-like handsets for example require a URL Web link instead of a Wap Push).
This denial of service is very badly accepted by the users, whom are very often billed for a content they could not use. This causes customer insatisfaction, help desk costs to manage users complaints and refund requests and huge loss of revenue from Premium service because the users stop using them. Thanks to its Automatic Device Detection feature, MCTEL Device Management Center may interwork with the Premium Gateway managing the VASP connection to the network in order to transmit to the VASP the needed information about the device. The VASP will be then able to supply the content in a format suitable to the customer handset. Associated with MCTEL Premium Gateway, MCTEL Device Management Center may deliver the useful information to the VASP in several forms: o TAC (Terminal Approval Code): this 8 digits (previously 6) will identify in a unique way the subscriber handset. However, the TAC databases associating a TAC number with the handset type are privileged information and most VASP are not able to translate the TAC to the actual device. o Handset brand and model in text format (e.g. "Nokia 8860"). Although most VASP are much easier to work with, they are not precisely aware of the device supported format and recommended push mechanism. o Terminal capabilities, according VASP profile: in this model, the Premium Gateway will send to the VASP (along with the request SMS-MO) or the VASP could query the Premium Gateway for terminal capabilities, e.g. ringtones supported media format.
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To offer a better service to its corporate subscribers, the operator may propose to entreprises specific device management and configuration tools to perform customized provisioning of the entreprise handsets: email parameters provisioning. device synchronisation provisioning, allowing the synchronisation of the handset data with the enterprise data management center and the replication of the data. by providing enteprises with their own device management interfaces, a DMC can substantially reduce the operator's involvement in customising services to specific enterprises' needs.
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Offline (file import) Near-real time (CDR flow) Using a SIM application by asking the customer manually (*#06#) Sending Provisioning OTA Low-speed interworking (e.g. SMS commands to SMPP) with the operator SMS, leading to numerous handsets drawbacks pointed out in 3.2.1) Sending OTA commands Same to SIM File import Subscriber IMSI retrieval Management of stolen or Impossible prohibed devices (Equipment Identity Register) Impossible Welcome to Roamers
High-speed direct transmission on the network thanks to the integrated OTA SMS Center Direct sending of commands through integrated SMSC Real-time network retrieval Support of the Check_IMEI MAP command from MSC/VLR
Support of the Check_IMEI extended MAP command with IMSI (Roamers-in) interface, with User interface for the Web interface, the IMEI must Web operator call center and be retrieved manually or the automated IMSI and IMEI terminal model must be retrieval Web checked to ensure error free provisioning Configuration de parc pour Via une interface Web de Via une interface Web de management ddie management ddie flotte entreprise
Tableau 3: Available features according to the SS7 support by the DMC
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As subscribers often use several handsets and SIM cards, the information retrieved on the CDR (either off-line or even in near real-time mode) is often outdated. Only the instantaneous IMEI retrieval allows to make sure of the current handset uped by the subscriber. There is only a few ways to get the IMEI in real time: by asking it to the subscriber, that could type *#06# on the handset keyboard. This method is unfriendly and error-prone. as explained below, a SIM application on the SIM card may send a SMS or USSD command when the SIM card is inserted in a new handset. This method is effective but must be planned in advance to generalize those SIM to all subscribers, lead to increased SIM costs, and will load the network. Thanks to an Automatic Device Detection feature, based on MAP SS7 commands over the network (minimum MAP version required v.3). This method is instantaneous, does not request any user interaction, is error-safe.
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It is therefore of paramount importance for the mobile database to be: cognizant of all (or nearly) all handsets worldwide very regularly updated as new devices are always released on the market. storing very detailed characteristics for each terminal, including of course the OTA support and protocol and the device general characteristics. accurate. To check the quality of the database, the following questions must be asked: number of handsets defined in the database detailed listing of the terminal specifications data stored for each handset. DMC configuration capabilities updating frequency manufacturer commitment for database update, manual Web configuration data supply for manual configuration (e.g. for terminals without OTA capabilities), take in account "operator-branded" devices. Thanks to its activity in the Mobile Content delivery, MCTEL is maintaining since several years a very extensive detailed mobile terminals database, including more than 2,000 terminals.
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The interworking with the SMS Center is usually performed over TCP/IP by SMPP or UCP for low-end DMC and may be performed over SS7 by advanced DMC. Over TCP/IP, the interworking uses the following characteristics: security: the DMC and SMSC usually share the same TCP/IP operator internal network. If this is not the case (e.g. DMC used in ASP mode), it is recommended to setup a VPN between both networks. shortcode configuration: for SIM OTA configuration only, usually shortcodes or specific MSISDN are allocated to the DMC to allow replies to be sent back to the DMC. Usually 2 or 3 shortcodes are created on the SMSC and routed to the DMC link, with the following characteristics: o DMC is allowed to proceed to OADC replacement (sending number specification). o The UCP or SMPP throughput class and windowing must be as high as possible. o To increase the throughput, one SMPP link must be used per shortid or even several if multiple bind are supported. It is difficult for a single SMPP link to manage more than 5 SMS/second in sustained operation. Billing and statistics: as this traffic concerns only the operator internal use, this traffic is usually not billed and statistics are only generated to check the SMSC statistics matches the DMC statistics. Usually DMC integrates their own statistical tools. When the interworking with the SMSC is performed over SS7, the SMSC may forward the SMS-MO from SIM cards to the DMC at a much higher throughput than those available using SMPP. When the DMC integrates its own OTA SMS-Center and is directly connected to the operator SS7 backbone, the operator SMS-Center is no longer used for OTA SMS-MT Provisioning commands and those commands may be transmitted at a much higher throughput. For example, the MCTEL Device Management Center integrates an Advanced SMS Center with Direct Delivery Attempt and may allow to achieve throughputs up to 2,000 SMS/second on the network.
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Figure 3: Standard features offered by a Device Management Center without SS7 interworking: Device Configuration (without real time IMEI retrieval and automatic device detection). The OTA provisioning in done through the operator's SMS-Center with a low throughput
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Figure 4: Features offered by a Device Management Center supporting direct SS7 connection: Automatic Device Detection and Configuration, Equipment Identity Register features, embedded very high throughput SMS-Center for efficient OTA provisioning
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populate initially and update the subscriber database from the data exported by the operator and listing the essential data listed below (the IMEI and MSISDN being mandatory data). export the DMC data to technical or marketing ends. The DMC is able to export not only the raw data such IMEI but also interpreted data (terminal brand and model) or handset features and capabilities (supported media formats). Usage Subscriber MSISDN Subscriber handset IMEI (last known) Subscriber IMSI OTA SIM keys (if SIM OTA is needed) Subscriber group or kind of subscription Mandatory YES YES NO NO NO
Tableau 4: Data to import for populating and updating the DMC subscriber database
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APPENDIXES
APPENDIX A MCTEL Mobile solutions APPENDIX B Example of mobile handset characteristics
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The MCTEL handset database includes more than 2000 terminals and is daily updated with new devices. An updated database is supplied to MCTEL customers under contract every week. This handset database stores all terminal characteristics and is also used by our Content Delivery Platform to deliver appropriate content to the mobile subscriber according to the user request (ringtones, pictures, video, Java games), or by our MMS-Center for automatic media rendering and adapation. For each terminal packaged by the operator, MCTEL additionally provides information for configuration support to call centers operators and subscribers. Here is an extract of the database to show some characteristics maintained by the DMC for each mobile device. The actual database stores much more information, the detailed field list may be supplied after NDA signature. Characteristics Brand Model TAC Example General information Nokia 6610i 35379000, 35338100, 35536200, 35536600, 35434600, 35536500, 35434500, 35378900 Nokia6610i Network characteristics GSM 900/ GSM1800/ GSM1900 CSD, GPRS Class 6 Display characteristics 128 x 128 4096 20 8 Caractristiques multimdia 1.0 UTF-8, ISO-8859-1, Unicode JPEG, GIF, Animated GIF, PNG, BMP MIDI 4, SP-MIDI, Nokia-ring 3GPP None YES Wap characteristics YES - 27 Disclosure or reproduction prohibited without MCTEL prior written approval 41, avenue Hector Otto BP 225 98004 MONACO Cedex Tl: +377 9216 8888 Fax: +377 9216 8865 email: sales@mctel.net - Web: www.mctel.net
Comments
User-Agent Technology Bearers Size in pixels Colors Raws Lines MMS version Character sets Supported picture formats Supported audio formats Supported video formats Streaming support Integrated camera WML support (c) MCTEL
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MCTEL OTA Device Management White Paper WML version Deck size Push support Push maximum size Web support Browser UA Name Format Version Frames Tables iMode CHTML support Emoji support Etc... Java support MIDP version CLDC version DoJa version DRM supported 1.1, 1.2.1 5600 YES 685 XHTML browser characteristics YES Nokia XHTML Basic 1.0 NO YES iMode cHTML characteristics NO NO Java characteristics YES 2.0 2.0 1.0 DRM characteristics OMA DRM ForwardLock V1.0
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