Avaya Aura Contact Center - Installation and Configuration

Duration: 5 Days Course Code: 3608C

Overview:
Learn to install and configure Contact Center Manager Server and Contact Center Manager Administration in this course. You will also learn to install the License Manager, Server Utility, Security Framework, Service Creation Environment, Agent Desktop Displays, user client software, and migration/upgrades.

Target Audience:
Personnel who install and configure the Avaya Aura Contact Center software, including Contact Center Manager Server and Contact Center Manager Administration

Objectives:
After you complete this course you will be able to: Configure Microsoft Windows 2008 to support the contact center servers UnderstandMedia Application Server, High Availability, and other deployment enhancements Carry outbasic maintenance tasks, including backup and restore options.

Prerequisites:
Attendees should meet the following prerequisites: 0200 and 0777, and 0946 or ATA00099VEN, and 3615W and/or 3616W ATA00099VEN - Avaya Aura for Midsize Business Implementation and Configuration 3615W Configure Avaya Communication Server 1000 for Avaya Aura Contact Center and/or 3616W Configure Avaya Aura for Midsize Enterprises for Avaya Aura Contact Center Meridian 1 and Communication Server 1000 6.0 Familiarization (0200) Communication Server 1000 6.0 System Administration and Management (0777) Nortel Communication Server 1000E Installation and Commissioning (0946)

Testing and Certification:

Recommended preparation for exam(s): Avaya Certified Implementation Specialist (ACIS) - Avaya Aura Contact Center

Follow-on-Courses:
The following courses are recommended for further study: Avaya Aura Contact Center Administration (3609) Avaya Aura Contact Center - Service Creation Environment (3610) Avaya Aura Contact Center - Communication Control Toolkit and Contact Center Multimedia Implementation (3607) Avaya Aura Contact Center Networking (3611)

3608C

www.globalknowledge.net

info@globalknowledge.net

Head Office +44 (0) 118 977 7700

Content:
We discuss the following topics: line Installing the Contact Center Manager Server SIP Overview Backing Up and Restoring Data Adding and Configuring Contact Center Manager Administration Installing and Configuring Client Software Administering Resources Performing a Migration/Upgrade Configuring High Availability Security Enhancements Overview

Additional Information:
No further information available

Further Information:
For More information, or to book your course, please call us on Head Office +44 (0) 118 977 7700 info@globalknowledge.net www.globalknowledge.net Global Knowledge, Mulberry Business Park, Fishponds Road, Wokingham Berkshire RG41 2GY UK

3608C

www.globalknowledge.net

info@globalknowledge.net

Head Office +44 (0) 118 977 7700