Heather Zenone

Educate, inspire, learn and aspire.

HZenone[a]gmail.com Sacramento, CA

Experience
Founder-Lead Consultant, Solutions Consulting, 2006 Present Policy-oriented research, analysis, and interpretation in education, employment, public contracting, social services, and economic issues. Talent for developing and driving compliant community-responsive programming. Training in facilitation, negotiation, and mediation. Bio & Work Product here: http://heatherz.wikispaces.com Indian Child Welfare Director, Indian Dispute Resolution Services, 2009 2010 Planned and conducted statewide, mixed-methods study of American Indian youth aging out of foster care. Drafted concept papers, progress and final reports, letters of support, and proposals to support compliance with the Indian Child Welfare Act. Crafted coordinated policy strategies to improve service delivery. Worked with Indian foster youth, state, federal and tribal partners to develop advocacy agenda improving conditions for Indian youth transitioning out of foster care. Designed instruction, organized and implemented Youth Academy for advocacy and leadership. Maintained blog, facebook, and listserves. Hired and supervised contractors.

Education
UC Berkeley Rhetoric, BA Boalt Hall Social Justice, JD

Research
Design Qualitative Interdisciplinary Mixed Methods Quantitative Regulatory Legal

Founding Executive Director, SV Tribal TANF, 2007 2008 Leadership Established and directed activities, programs, and services for federally funded welfare and employment develVision opment agency serving Native Americans. Managed facilities, coordinated with vendors and consultants, orFund Raising ganized and supervised office functions, controlled expenses against $3M multi-fund state and federal budget. Program Design Conceptualized and articulated vision for agency. Created culturally relevant service delivery model. Led team Financial Oversight to generate a federally compliant Case Management Policy Manual. Built out executive team and personnel Professional Development infrastructure. Led executive team to draft Personnel manual; integrating culturally relevant performance Meeting Facilitation model and evaluation standards. Recruited, trained and mentored ten financial and advocacy staff, ensuring Strategic Planning empathetic client service, employee motivation and on-going professional development. Delegated and moniTeam Building tored team and staff workloads. Selected technology to assure compliance and efficient audit of case files and Evaluation supporting documentation, track assistance, social services, and client data. Trained staff in case management, compliance, privacy and HIPAA. Coordinated with government and community representatives developExpertise ing strategic partnerships for service delivery and referral. Designed outreach plan including online marketing, Outreach public relations, and social networking strategies. Governance Policy & Procedure Co-founder & Chair of Research Committee, Impact209, 2005 2006 Program Management Structured organization to grow and direct a statewide coalition of academics, individuals, representatives, Workforce Development community-based organizations, and activist agencies investigating links between equal opportunity and the Instruction & Training economic and social prosperity of California. Identified and contacted stakeholders to build coalition. CoordiSocial Services nated statewide research team comprised of sector experts in law and policy, regional and constituent grassCompliance roots organizations, academics, and individuals evaluating economic, individual and social impacts. Drafted Diversity concept paper and research agenda. Designed web-based document sharing and management database. Hired and supervised two full-time professional researchers.

Technology

Graduate Diversity Outreach Officer, UC Berkeley, 2002 2007 Primary point of contact for prospective graduate students. Identified goals, strategies and resources maximizing access, enrollment and success of low-income and underrepresented students in doctoral programs. Administered interdisciplinary residential summer program operations from planning and logistics through daily implementation and evaluation. Planned comprehensive national outreach agenda. Represented University programs at national events and conferences while developing an extensive network of contacts and resources. Used market knowledge and networks to identify target demographics and in student advising, placement, and financial assistance. Presented series of informational talks and training workshops tailored to targeted demographics. Prepared separate multi-fund project budgets and accelerated payments. Supervised administrative staff; hired and supervised teaching assistants. Designed course and diversified instruction for research and writing skills. Developed, maintained, and optimized databases for tracking outreach and Summer program. Devised accountability matrix, wrote evaluation, grant compliance, and strategic planning reports. Training in diversity development, leadership, strategic market management, and public relations.

Wikis WordPress MS Office Suite Facilitated Design Development Photoshop

Available Online
References Writing Samples Completed Projects Presentations Go As!

Datadriven thought leadership for people.

http://heatherz.wikispaces.com