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GLENROY A.

WOOD
25 Petunia Way, Kingston 6, Jamaica, W.I.
(876) 392-8087 ● glenroywood@gmail.com

May 29, 2007

Temporary Employees
Courts Jamaica Ltd.
79-81A Slipe Road
Kingston 5

Re: Sales & Customer Service Representatives

I am interested in the position of Sales and Customer Service Representative.


My experience, which includes more than five years of providing quality
customer service, managing cash and developing long-term customer
relationships, will enable me to successfully contribute to your operations as
a Sales and Customer Service Representative.

I possess all the qualifications that are required for this position:
 Strong communication and interpersonal skills.
 Strong computer literacy skills.
 Passes in CXC English and Mathematics.
 Flair for selling coupled with first-rate customer service skills.

I invite you to contact me anytime at 392-8087 or


glenroywood@gmail.com to arrange an interview.

Thank you for your consideration.

Sincerely,

…………………
Glenroy A. Wood

Enc.: Résumé

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GLENROY A. WOOD
25 Petunia Way, Kingston 6, Jamaica W.I.
(876) 392-8087 ● glenroywood@gmail.com

SUMMARY OF QUALIFICATIONS

 Self-motivated individual with exceptional customer service,


communication and organizational skills, encompassing key values of
integrity, honesty, appreciation, teamwork, growth and results-
orientation with an eye toward continuous improvement.
 Credits and passes in G.C.E. Advanced Level Accounting, Economics,
Business Studies and General Paper.
 Distinctions, credits and passes in C.X.C. General Proficiency English A,
Mathematics,
Principles of Accounts, Principles of Business, Social Studies,
Electricity/Electronics and Spanish.
 Quick problem solver while dealing with new concepts, systems and
procedures.
 Upbeat and positive attitude.

EDUCATION

 University of the West Indies, Mona (UWI Mona) – Kingston 6


2002-Present
o Pursuing B.Sc. degree in Accounting and Management Studies
 Passed relevant courses in Marketing, Psychology and
Economics.

 Montego Bay Community College – Montego Bay, St James


2000-2002

 Rusea’s High School – Lucea, Hanover


1995-2000

EXPERIENCE

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 Lab Technician,
Commuting Students’ Lounge, UWI
2006-Present
AZ Preston Hall - UWI 2002-
2005
o All aspects of opening and closing the facility, including booting up
computers, communicating with supervisor, counting and recording
cash receipts, caring for all client concerns and updating the
accounts of the lab users.

 Junior Manager, Galaxy Video Game Store - Lucea, Hanover


2001-2002
o Controlled the receipts from cash sales, kept lines of shoppers
moving with courtesy and humour, developed customer
relationships for long-term loyalty. Known for treating customers like
family.

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