PRISCILLA CRAMER

San Jose, California 95119 408.888.2700 C Route140@gmail.com

DIRECTOR OF HUMAN RESOURCES

COMPLIANCE MANAGER, EMPLOYEE RELATIONS MANAGER Experienced and innovative Director of Human Resources, with a long history of managing HR departments supporting organizations of all sizes across multiple industries. Tested ability to resolve conflicts and reduce complaints, enforce compliance and create valuable internal resources. Track record of developing and implementing cost-saving recruiting measures and procedures. Areas of Expertise: Human Resources Management Regulatory Compliance Cross-Industry Benefits Administration Healthcare Technology Compensation Recruiting Performance Evaluation & Improvement Diversity Management Employee Retention Labor Relations Training & Development Organizational Design & Growth Project Management Team Leadership Employee Relations PROFESSIONAL EXPERIENCE THE PERMANENTE MEDICAL GROUP (TPMG), San Jose, California 2006 to 2011 Among 23 accredited Kaiser Foundation Hospitals, there are over 7K Group members in the US. Senior Physician Human Resources Consultant Directly supervised 3 people in the support of 400+ physicians. Managed benefits and new hire orientation, as well as events for physicians. Tracked Long Tern Disability (LTD) and Short Term Disability (STD), consulted one-on-one with physicians regarding benefits selection, and performed tracking and renewal on contracts. Investigated complaints, on average 100 cases per year, and consulted on performance management reviews. Tracked and reported compliance statistics.

Achieved 100% TB compliance, and other annual compliance requirements. Handled largest caseload in the region, with no cases brought to litigation throughout tenure. Collaborated on the bi-annual 3-day offsite at Seascape, and planned the holiday party, off-site financial seminars and annual ski trips with the help of the HR department.

BLOOMINGDALES, Palo Alto, California 2004 to 2006 High-end retail store with US and Dubai locations. Flagship store is in New York City on 59thSt. Human Resources Manager Managed 2-person department in support of 250+ employees. Recruited new hires and initiated weekly management shopping for potential employees from competitors. Oriented new hires and tracked benefits for existing employees. Investigated claims and performed conflict resolution.

Reduced cost-per-hire by 50% in 6 months by eliminating use of headhunters. Redesigned mentor program to positively impact retention and reduce turnover.

AVCOM TECHNOLOGIES, Sunnyvale, California 2000 to 2003 IT, sales and technical solutions provider, with 300+ employees across the country. Director of Human Resources Managed staff of 2 in provided HR generalist support to Sales & Engineering department of 185. Developed and implemented quality HR management practices and program.

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PRISCILLA CRAMER Page 2 Route140@gmail.com AVCOM TECHNOLOGIES, continued

Created and implemented complete HR infrastructure, including policies and procedures. Provided cost reduction solutions within HR that directly impacted the business.

3DFX, San Jose, California 1999 to 2000 Gaming hardware and software provider with 500+ employees in California and Texas. Senior Employee Relations Manager Created complete HR infrastructure for employee relations, including handbook and policy manuals. Developed affirmative action plans for both locations, and provided coaching and mentorship for the HR generalist in Texas. Developed and delivered sexual harassment training module, conducted investigations and exit interviews and analyzed and reported on findings to Directors.

Designed a compensation dual ladder that addressed significant turnover in Engineering. Successfully divided time between Texas and California, and gained trust and confidence from Texas leadership team that had difficulty recognizing the role of HR.

QUANTUM CORPORATION, Milpitas, California 1996 to 1999 Manufacturer and distributor of computer disc drives, with 5K employees in multiple US locations. Manager of Corporate Human Resources Managed staff of 9 supporting 5K employees, focusing on problem resolution and payroll issues. Worked within call center designed to centralize HR, and established standards for greetings, response time, escalation of issues and documentation to allow for consistent treatment of all cases.

Added payroll to call center, increasing calls by 50% and reducing FTE headcount by 2. After 3 years, outsourced call center to 3rd party vendor, for a savings of $500K in the 1st year.

NORTEL NETWORKS Santa Clara, California 1992 to 1996 Formerly Northern Telecom Inc, a provider of telecommunications capabilities. Manager & Senior Advisor, Human Resources Santa Clara, San Ramon & Mountain View Supported Sales, Service and R&D departments, with a employee base of 450 in 5 different states. Investigated employee relations issues, coached management and acted as single point of contact for all HR needs. Responded to EEO complaints with 100% successful rulings.

Developed employee satisfaction instrument resulting in cost savings of $35K. Reduced sexual harassment complaints by 50% over a 9-month period. Researched and responded to all unemployment claims, handling 50% more claims. EDUCATION & TRAINING Bachelor of Science, Organizational Behavior University of San Francisco San Francisco, California Mediation & Conflict Resolution Courses University of California, Santa Cruz Senior Professional in Human Resources (SPHR) Certification (Renewal in progress) Annual legal update seminar on employment law Professional Affiliations: Northern California Human Resource Association (NCHRA) Computer Skills: Microsoft Office Suite, Survey Monkey, Skip Logic, PeopleSoft

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