West Highland College UHI Application form

Post title

Recruitment & Student Finance Administrator

Surname and initials

Buchanan I S

Current or latest work experience

Name and address of employer

Current Employer

Intelenet UK Carn Mor Industrial Estate Fort William

Position held From (D/M/Y) To (D/M/Y)

Customer Relations Advisor

Notice required

20/08/2007 Full Time

Current

If p/t, state hours per week/ weeks per year

1 Month

Reason for leaving or wishing to leave current/last employment

Office politics (clicky) and unreasonable changes in the work environment, I do love this job but feel i have to seek alternative employment under the circumstances.
Please summarise your current duties and responsibilities

I currently answer calls and answer correspondence (Emails and Letters) of either enquiry or complaints nature, I conduct full investigations into all types of complaints and liase with the client (ScotRail) for information regarding such complaints. All calls and responses to the customer have to be of a high standard and are quality checked / scored for review purposes. Wew deal with a varied client type from quick enquiry to angry complaints.

Salaries are assessed according to the level of qualifications, skills and experience brought to the job and only within the range advertised. If there is a level below which you would not accept the offer, please indicate the amount: 14500.00 (per annum/pro rata*)

* (delete as appropriate)

Previous work experience

List your experience in order, beginning with the most recent
Dates of employment From (D/M/Y) To (D/M/Y) Organisation (include nature of business and number of employees) Intelenet UK Scottish Co-op Belhaven Pubs United Co-Op Poundstretcher Bonus Building Supplies Pep Stores Burhose SA SA Customs & Excise SA Defence Force Sa Customs & Excise Pik n Flik Job title, main role(s) and reason for leaving Please indicate if post is full or part time. If parttime, give % full time (e.g. 0.5) Customer Relations Advisor - FT Store Manager FT - left due to hours to long and interering with family life Deputy Manager FT - Lest due to violence in the pub Area Loss Prevention Officer FT - Resigned to relocate to Scotland Store Manager FT - Lest as store closed Store Manager FT - Resigned as emmigrated to UK Store Manager FT - Head hunted by Bonus Building Supplies Finishing and Quality Supervisor FT - Made redundant Senior Customs Officer FT - Left due to Marriage and relocated Sapper (Compulsory 2 Years National Service) FT Customs Officer FT - Called up to do military service Sales Assistant FT - Better prospects in Customs & Excise

20/08/2007 Current 09/2004 02/2004 2001 1999 1996 1993 1992 1988 1987 1986 1986 08/2007 08/2004 2004 2001 1998 1996 1993 1992 1988 1987 1986

Education and Qualifications

a) Secondary education
Qualification(s) Matriculated Std 10 South African final school leaving certificate for senior year Subjects English Afrikaans Geography Maths Accounting Business Economics Level/grade Hgr Grade - D Hgr Grade - D Std Grade - E Std Grade - D Std Grade - D Std Grade - D

b) Completed further and higher education and professional qualifications, giving highest qualification first. If period of study was longer than normal to obtain the qualification, explain (e.g. part-time study)
Period of study From To D/M/Y D/M/Y Academic qualification(s) Subject(s) Level/grade Institution/Provider

c) Further/higher education/professional qualification(s) currently being undertaken

Qualification/Level Subject(s) and method of study
(e.g. full-time, part time, distance learning)

Exam/end date

Institution/provider

Membership of Professional Bodies

Professional body Period of membership Grade obtained

Further information in support of your application

(continue on separate sheet if necessary) Please provide any further evidence of the extent to which you meet each of the selection criteria specified for the job. All my working life I have been in a customer facing service type position, I believe in offering a high level of customer service and offer reliable and varied experience.As I have extensive management experience I am able to work on my own and also part of a team working towards goals and targets. I consider myself to be an organised person in my work ethics and I am fully computer literate with a little IT and networking experience with some graphic design experience on Photoshop. I am a mature family man with responsibilties to fulfill and take my work commitments seriously.

Availability
Interviews are normally held within four weeks of the closing date. It is not normally possible to alter dates to suit individuals. If you will not be available during that period due to unavoidable circumstances, please give the dates. I will make myself available. Please complete the following form requesting personal details. It is essential for processing your application. Forms can be posted via mail to: Human Resources Officer, West Highland College UHI, Carmichael Way, Fort William, Inverness shire, PH33 6FF, faxed to 01397 874001 or e-mailed to allison.macinnes@whc.uhi.ac.uk (a typed signature in the declaration box is acceptable for this).

Personal information
Post title

(* delete as applicable)

Surname Buchanan Address 52 Kennedy Road Fort William

Given names Ian Stuart

Title Mr

Email buchanan@ianbuchanan8.orangehome.co.uk Tel no (day) May we call you during the day? Y/N* 01397-700098 Yes, I may be at work, message can be left with my wife National Insurance no PX125978C Do you require a work permit to work in the UK? Y/N* NO

Post code PH33 6HJ Tel no (evening) 01397-700098 Current salary Circa 14999 Do you have a current driving licence? Y/N* Yes Full

References
Title/Name Ms K MacCrimmon Position Operations Manager

Please give details below of two relevant referees, one of whom must be your current or most recent employer.

Title/Name Unknown who is holding post Position Regional Manager Working relationship and date(s) Direct Superior Address Scottish Co-op Corpach Fort William

Working relationship and date(s) Call Centre Manager Address Intelenet UK Carn Mor Industrial Estate Fort William

Post code PH33 6RZ Tel no (day) 01397-773300 Email Fax no

Post code PH33 7JG Tel no (day) 01397-772651 Email Fax no

May we contact this referee prior to interview? Y/N* N May we contact this referee prior to interview? Y/N* Y

Confidential Disclosure of Criminal Convictions

As a potential employee of UHI, an educational establishment, the post may involve contact with young people under the age of 18 and vulnerable adults. The post is therefore covered by the Exemptions Order to the Rehabilitation of Offenders Act 1974 and spent convictions have to be declared. UHI is a registered body with the Scottish Criminal Record Office Disclosure Service and complies with their Code of Practice. Any information you provide will be treated as strictly confidential and will be considered only in relation to the particular application you have made. Disclosure of a conviction or caution does not necessarily mean that you will not be appointed; a persons suitability will be looked at as a whole in light of all the information available - a main consideration will be whether the offence is one which would make a person unsuitable to work in a capacity which provides the opportunity for access to young persons or vulnerable adults. Please enter the details of any conviction or caution order below. If you have not been convicted of any criminal offence, please enter NONE. (Please use a separate sheet if necessary.) Date and Nature of Offence Where Offence Occurred Date of Conviction and Court Sentence

NONE

A check will be made against the successful candidate to verify the information provided above. This will involve UHI obtaining either a standard or an enhanced disclosure (dependent upon the role) from the Scottish Criminal Record Office Disclosure Service

Declaration
The information on this form will be used in accordance with the Data Protection Act 1998 to consider your application for employment with UHI Millennium Institute and, if appointed, may be processed by computer or form the basis of manual records. If used for the production of summary statistics, it will not be possible to identify individuals and you consent to the information being used for these purposes. Providing false or misleading information anywhere on your application will disqualify you from appointment or if appointed will render you liable to dismissal without notice. By signing below you declare that the information you have given is to the best of your knowledge true and complete. Signed: Ian Stuart Buchanan Date: 17/10/2011

(type name if submitting electronically)

Forms can be posted via mail to: Human Resources Officer, West Highland College UHI, Carmichael Way, Fort William, Inverness shire, PH33 6FF, faxed to 01397 874001 or e-mailed to allison.macinnes@whc.uhi.ac.uk (a typed signature in the declaration box is acceptable for this).

Equality & Diversity Monitoring Information

In line with our equal opportunities policy we are committed to ensuring that all candidates are treated on the basis of their merits and abilities, and that unfair and unlawful discrimination is eliminated. We positively welcome applications from all sections of the community. Please complete or tick/hi-light the most appropriate descriptor in each of the following sections Date of Birth: 67 12 / 10 / Gender: Male Nationality: British (South African)

Transsexual status

Do you currently or have you previously considered yourself a transsexual person? No

Marital or Civil Partnership status Married

Dependants Do you have caring responsibilities for any of the following? If Yes please specify. Children Two Daughters

Ethnicity origin?

Which one of the following groups do you feel most adequately describes your ethnic

UHI is striving to enhance the diversity of its staff and students and has a policy on Race Equality in place, in accordance with our duties under the Race Relations (Amendment) Act 2000. Ethnicity data is important, as we need to monitor carefully in order that we can ensure that we address any areas of under-representation. Asian or British Asian Indian Pakistani Bangladeshi Chinese Other Asian background (please specify) __________________________ Dual Heritage White and Black Caribbean White and Black African White and Asian Other dual heritage background (please specify) __________________________ White British English British Irish British Scottish British Welsh British Other / South African __________________________ Irish Other White background (please specify) __________________________

Black or Black British Caribbean African Other Black background (please specify) __________________________

Other ethnic background (please specify) __________________________

I do not wish to state my ethnic group

Equality & Diversity Monitoring Information

Disability Disability is defined in the Disability Discrimination Act 1995 as a physical or mental impairment that has a substantial long-term effect on a persons ability to carry out normal day to day activities. Long term is taken to mean lasting for a period greater than twelve months or where the total period is likely to last at least twelve months. You are not obliged to declare a disability and UHI recognises that many people who may be considered disabled under the terms of the DDA do not require any assistance or support. However for those who may, equipment, computer software, flexible working, other support or reasonable adjustment may be available, so an individuals impairment would have little or no bearing on their capability to realise their employment potential. If you wish please give further details here of any equipment or support you may need because of your disability to carry out the duties described in the job description or during the interview selection process. This may include any special consideration for access. Do you consider yourself to be disabled within the definition of the Act? If you wish please give further details here No

With the introduction of the Employment Equality Regulations 2003, we have extended our monitoring to include sexual orientation and religion and belief. Sexual Orientation Which one of the following most adequately describes your sexual orientation? Heterosexual

Religion and Belief Which of the following religions or belief systems, if any, do you belong to or affiliate with? Christianity

Other (please state)

Where did you see this post advertised? JobCentre

Thank you for your co-operation in completing this form. If you feel it can be improved in any way please comment: