Consumer Empowerment and Market Conduct Working Group

Log-frames

Subgroups and log-frames

Transparency and disclosure Peru x Guatemala BCEAO China Uganda

Sales and marketing practices Palestine x Philippines Tanzania

Avenues for help and redress Liberia x Russia Senegal

Financial education Pakistan x RDC Mexico Malawi Angola

Harmonization of guidelines Armenia x Thailand Paraguay Zambia

X = coordinator

CEMC WG log-frame Goal Improved capacity of policymakers to design and implement effective policies to protect and empower consumers Guidelines on four priority areas for Consumer Empowerment and Market Conduct endorsed by AFI network members Relevant international frameworks (standards, principles, etc.) are better harmonized CEMC WG members recognized as leaders in consumer empowerment and market conduct Developed evidence-based policymakers guidelines in four priority areas Produced report on country experiences Improved capacity of CEMCWG members to assess and analyze solutions and mechanisms for consumer protection and market conduct Identified and documented cost-effective tools that deliver information and enable redress for the poorest segment of the population Increased awareness among other policymakers and international stakeholders about CEMCWG lessons and solutions Develop and complete stocktaking survey Conduct Knowledge Exchange visits between CEMC WG members Undertake diagnostic study on selected CEMC WG members countries CEMCWG members present experiences and lessons learned in selected external forums Hold peer learning workshop on diagnostic tools and methodologies, and policy solutions, with strategic partners Peer reviews of draft policies and regulations MARKET CONDUCT CONSUMER EMPOWERMENT Transparency and disclosure Sales and marketing practices Avenues for help and redress Financial education

Outcome

Outputs

Activities

4 priority areas

Transparency and disclosure sub-groups log-frame Developed evidence-based policymakers guidelines in the area of transparency, with focus on cost-effective access to disclosed information (e.g. re: channels, standard contract for basic products, code of conducts, comparable information of basic products) Produced report on transparency based on the results of the stocktaking survey Identified and documented cost-effective tools that deliver information, also for the poorest segment of the population Analyze transparency section of the stocktaking survey Identify common challenges and good practices Undertake diagnostic study on selected CEMC WG members countries Superintendencia de Guatemala Superintendencia de Peru (coordinator) BCEAO Peoples Bank of China Central Bank of Uganda

Outputs

Activities

Members

Sales and marketing practices subgroups log-frame Developed evidence-based policymakers guidelines in the area of sales and marketing practices Produced report on sales and marketing practices based on the results of the stocktaking survey Identified and documented cost-effective tools that deliver information, protect and empower consumers, also for the poorest segment of the population Analyze sales and marketing practices section of the stocktaking survey Identify common challenges and good practices Undertake diagnostic study on selected CEMC WG members countries Central Bank of Tanzania Palestine Monetary Authority (coordinator) Bangko Sentral ng Philippinas

Outputs

Activities

Members

Help and redress subgroups log-frame Developed evidence-based policymakers guidelines on help and redress mechanisms Produced report on avenues for help and redress mechanisms based on the results of the stocktaking survey Identified and documented cost-effective tools that protect and empower consumers providing access to cost-effective help and redress mechanisms, also for the poorest segment of the population Analyze relevant section of the stocktaking survey

Outputs

Activities

 Identify common challenges and good practices Undertake diagnostic study on selected CEMC WG members countries Members Central Bank of Liberia (coordinator) Ministry of Economic Development of Russia Ministere de Finances du Senegal

Financial education subgroups log-frame Developed evidence-based policymakers guidelines on financial education, with focus on the development of national strategies Produced report on financial education based on the results of the stocktaking survey Identified and documented cost-effective tools that deliver financial education, also for the poorest segment of the population Analyze relevant section of the stocktaking survey Identify common challenges and good practices Undertake diagnostic study on selected CEMC WG members countries State Bank of Pakistan (coordinator) Banque Centrale du Congo CNBV Mexico Reserve Bank of Malawi National Bank of Angola

Outputs

Activities

Members

Harmonization of guidelines for subgroups log-frame Outputs Identified and documented problems with concurrent internationally adopted frameworks (of standards, principles, and indicators) used to assess consumer empowerment policies and market conduct regulations in AFI member countries Analyze relevant frameworks Identify common challenges due to the co-existence of concurrent frameworks Provide guidance to the other 4 CEMC WG sub-groups Central Bank of Armenia (coordinator) Central Bank of Thailand Banco Central do Paraguay Bank of Zambia

Activities

Members