Sunteți pe pagina 1din 10

SYNOPSIS

Chapter scheme:
1.An introduction to the topic 2.Objectives of the study 3. Review of Literature 4.Research Methodology 5.Expected contribution from the study/Conclusion 6.Bibilography/References

INTRODUCTION
India stands out for the size and dynamism of its services sector. The contribution of the services sector to the Indian economy has been manifold: a 55.2 per cent share in gross domestic product (GDP), growing by 10 per cent annually, contributing to about a quarter of total employment, accounting for a high share in foreign direct investment (FDI) inflows and over one-third of total exports, and recording very fast(27.4 per cent) export growth through the first half of 2010-11. Ever since India opened its doors to liberalization in the early 1990s there has been a steady transformation in Indias economy. Self-reliance helped in building great institutions of learning and taking strides in various field of life in keeping pace with the rapidly changing world. Women who earlier stayed at home to attend their domestic duties now maintain both work and home simultaneously, participating in the process on an equal footing with men in social and economic development. Women have moved away from their traditional roles of homemaker and child rearing to social and business solutions. The liberalization policy of the last 15 years has yielded good results. The textiles, garments and leather sectors have flourished as a result of liberalization policies of the government. In the same way information technology (IT) sector has boomed and now India is among the top IT hubs in the world. It has become a major centre for Business Process Outsourcing (BPO). The business has grown tremendously and has given excellent opportunities to women to think beyond the four walls of traditional households. Women have become equal participants in many respects at all levels of society. The future would see more women venturing into areas traditionally dominated by men. This will lead to income generation and greater sense of fulfillment among women. In almost all the countries governments are providing special provisions for womens development & efforts are being made to extract maximum of their talent. In India, as

during Veda & Upanishad periods, women are being accorded with respect and are facilitated in all spheres of life. In the modern India, although during British era steps were taken to improve the status of women, it was only after Independence, they enjoyed privileges. As per the Constitution, women are at par with men and several special provisions are provided Night Shift for Women: Growth & Opportunities for upliftment. Women today have made use of their intelligence, knowledge and education. They have a prestigious role to play in the present households as well. They enjoy all the comforts & luxuries of life being economically independent; working not only in the Primary & Secondary sectors but also in the Military & Defense fields. So many women Doctors, Lawyers, Scientists, Teachers, etc. have shown that they are equally efficient, intelligent & hardworking as the men. There are women that have shone in the industrial and commerce sectors and earned both name and fame outside the country. The special provisions and facilities available for women in the business field would result in more rapid growth of the nation in the future. In this modern world where the cost of living has increased significantly, it becomes necessary for women to undertake economic activity and support their families. The attitude of the society is changing, though slowly. Women are not seen with suspicious eyes as before; she is more liberated now and can lead a peaceful family life and support it economically as well. The World Bank has stated that the only surest way to lift India out of poverty is to educate and enhance the status of women. Womens health and skill are important for any family as they also contribute to the income of the family. And hence steps are being taken to uplift her position, health, education and ability. Thus women are participating in almost all the spheres of economic activity. From village to city, we can see number of women workers and entrepreneurs contributing towards the national income of the country. The Government and Non-Government organizations are also promoting self-employment among women and build women

entrepreneurship. Special financial assistance is provided and training programmes are being organized for women to start their ventures. Meeting a longstanding demand for gender parity in the workforce, the Government of India approved an amendment in the Factories Act to allow women employees to work night shifts.

Status Of Women In The IT/ BPO Sector In India


In the contemporary world, women no longer lag behind in terms of career. It has been noticed that BPO is one of the industry , which has witnessed high growth for women and helped them more. However, even today women are expected to do multi tasking. One can say that Nature has given women too much power, the law gives them too little as there is no separate rules ( except in case of maternity phase ,that to some extent only ) in support of women to fill the gap during their innate responsibilities. Earlier The Factories Act, 1948 ,under Section 66, banned working of women in night shifts But later on The High Court of Mumbai in its judgment dated 10th June 1999 passed an interim order allowing deployment of women in Santa Cruz Electronic in the nightshift. The Factories (Amendment) Bill, was introduced by on August 2005, which envisage that the employer ensures occupational safety and adequate protections to the women employed. The owner of the factory has to ensure, equal opportunity for women workers, adequate protection to their dignity, honor and safety and their transportation from factory to the nearest point of their residence. Reports says that BPO industry prefer women, due to more pleasant voice and demeanor when interacting with customers. Thus, technological and regulatory changes in the BPO sector in India created a fairly sudden increase in the demand for female workers.

OBJECTIVES OF THE STUDY

1.To analyse the work environment of BPO. 2.To study the factors of job satisfaction of employees working in BPO. 3. To study the level of job satisfaction. 4. To study the relationship between job satisfaction and work motivation.

REVIEW OF LITERATURE
Labour Economics Volume 4, Issue 4, December 1997, Pages 341-372 By most objective standards, women's jobs are worse than men's, yet women report higher levels of job satisfaction than do men. This paper uses a recent large-scale British survey to document the extent of this gender differential for eight measures of job satisfaction and to evaluate the proposition that identical men and women in identical jobs should be equally satisfied. Neither the different jobs that men and women do, their different work values, nor sample selection account for the gender satisfaction differential. The paper's proposed explanation appeals to the notion of relative wellbeing, especially relative to workers' expectations. An identical man and woman with the same jobs and expectations would indeed report identical job satisfaction, but women's expectations are argued to be lower than men's. This hypothesis is supported by the finding that the gender satisfaction differential disappears for the young, the highereducated, professionals and those in male-dominated workplaces, for all of whom there is less likely to be a gender difference in job expectations.

BPO E-SatSurvey. Tech Journal ,Volume 1 , No. 2 , 2007,. December 2007. Industries including BPO was at first somewhat slow in recognizing the significance of the demographic shift.Women made their way into the corporate workforce, but without priority of full development of their talents and rise for leadership positions . But in the past ten years, especially since 2003-2004, Corporate interest has been changed about Gender Diversity. Initiatives is being taken which aimed at capitalization of Female Talent Pool which is easily available and who are eager to accept the challenge. Globalization of economy have forced our corporate workforce to concern more in winning the War for talent and Indias educated professional women are a significant asset that should no longer be undervalued and under-utilized. This paper is based on findings from research studies on Indian BPO Industry. It provides an overview of the challenges and opportunities facing by professional women in India. Changing social

expectations both at work and at home have made this more complex. Here discussion is about what changes are required to manage stress among women and what is being done to get the best practices for BPO industry in India Paper highlights the coping strategies that can be selected to further continue corporate journey to gender inclusion and the advancement of women in the organizations.

Published: Freeman, R. B. "Job Satisfaction As An Economic Variable," American Economic Review, 1978, v68(2), 135-141. The purpose of this paper is to examine these concerns and evaluate the use of job satisfaction (and other subjective variables) in labor market analysis. The main theme is that, while there are good reasons to treat subjective variables gingerly, the answers to questions about how people feel toward their job are not meaningless but rather convey useful information about economic life that should not be ignored. The paper begins with a brief description of the satisfaction questions on major worker surveys, and then considers the use of satisfaction as an independent and as a dependent variable. Satisfaction is shown to be a major determinant of labor market mobility, in part it is argued because it reflects aspects of the work place not captured by standard objective variable8. Satisfaction is also found to depend anomolously on some economic variables (such as unionism) in ways that provide insight into how those factors affect people. Labour Economics Volume 4, Issue 4, December 1997, Pages 341-372 By most objective standards, women's jobs are worse than men's, yet women report higher levels of job satisfaction than do men. This paper uses a recent large-scale British survey to document the extent of this gender differential for eight measures of job satisfaction and to evaluate the proposition that identical men and women in identical jobs should be equally satisfied. Neither the different jobs that men and women do, their different work values, nor sample selection account for the gender satisfaction differential. The paper's proposed explanation appeals to the notion of relative well-

being, especially relative to workers' expectations. An identical man and woman with the same jobs and expectations would indeed report identical job satisfaction, but women's expectations are argued to be lower than men's. This hypothesis is supported by the finding that the gender satisfaction differential disappears for the young, the highereducated, professionals and those in male-dominated workplaces, for all of whom there is less likely to be a gender difference in job expectations.

RESEARCH METHODOLOGY
Type of Research : Methods of collection: 1. Primary Data : Questionnaire. 2. Secondary Data : Internet,Journals. Sampling Method : Convenience Method (Random) Sample size: 50 respondents Scope of study: BPO employees Tools and Techniques:

BIBILOGRAPHY
http://indiabudget.nic.in/es2010-11/echap-10.pdf http://www.ijmbs.com/13/sonal.pdfhttp://ncw.nic.in/pdfReports/NIGHT%20SHIFT%20FOR%20WOMEN.pdf http://www.google.co.in/search?q=%93BPO+E-SatSurvey%94.+Tech+Journal+ %2CVolume+1+%2C+No.+2+ %2C+2007%2CDecember+2007.&rls=com.microsoft:en-us:IE-Address&ie=UTF8&oe=UTF-8&sourceid=ie7&redir_esc=&ei=zDDFTsnZKJHrrQeGmKDNCw http://www.citehr.com/76880-women-bpo.html

S-ar putea să vă placă și