RONALD BRENCKMAN

Cape Coral, Florida 33914 ronbrenckman@msn.com SUMMARY Detail oriented and customer driven Professional Field Service Technician with extensive experience in technical and customer relations roles. Success driven individual motivated to obtain highest career goals possible. Manages and maintains highest customer satisfaction levels and operational times. Skilled in service and maintenance needs as set by Customers demands. Proactively provides service solutions to maintain highest possible operational readiness. Conflict Resolution Computer Repair Inventory Control Customer Service Satisfaction Preventative Maintenance Troubleshooting & Problems PROFESSIONAL EXPERIENCE SPX CORPORATION, Service Solutions, Kalamazoo, MI Global Industrial Equipment and Global Manufacturing Company. 1982 2010 Creative Problem Solver Supervisory Skills Teacher / Trainer 239. 542. 3349 linkedin.com/in/ronbrenckman

Field Service Technician Sold, installed and serviced automotive testing equipment on computer based systems throughout the United States -California, Massachusetts, New Jersey, New York, Pennsylvania and Virginia. As Leading Field Service Technician in New Jersey, supervised other Technicians and facilitated training on new equipment and software. Documented progress and reported status to National Service Manager as requested. Trained customers on software use including operations and unit maintenance. Sold and replaced units as needed. Kept records of service vehicles inventory status and expenses / reports. Sold Extended Maintenance Contracts, collected payments and forwarded to company as directed. Maintained top Contract sales in New Jersey for last 10 years. Sold, installed and maintained state inspection equipment for vehicle emissions and safety monitoring as directed by state mandates. Kept customer satisfaction records of all client related services, and followed up with Customers satisfaction reports. Completed OSHA safety training as required by SPX. Maintained own progress reports and kept current on all changes to equipment, software and company policies. Trained on Robin-air, Kent-Moore air conditioning units and received IMACA certifications on proper Freon recovery and handling while servicing these units. Performed as top revenue producer in New Jersey for more than 10 years. Worked as trouble shooter to assist other Technicians on unit problems they could not quickly diagnose and repair. Sold OTC Branded automotive diagnostic tools and trained customer on units operation and diagnostic capabilities.

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CLAYTON MANUFACTURING COMPANY, Ridgefield Park, New Jersey

1976 1982

Field Service Technician Served as field service technician in growth oriented, multi-faceted company. Conducted installation and repairs of steam generators (16.5 HP to 500HP) steam cleaners, automotive test equipment, emission dynamometers, and water softeners. Performed maintenance service and determined causes of breakdowns to reduce service down time and repaired as needed. Performed operational training and maintenance safe guards to ensure longevity of equipment. MILITARY EXPERIENCE IC3SS - UNITED STATES NAVY, Pearl Harbor, Hawaii 1971 1975

IC3SS Interior Communications Electrician Qualified on submarines and monitored all communication systems on board (USS BARBEL SS580). Repaired and maintained all internal communicating systems including, gyros, phones, and internal light, and sound indicating systems. Received Letter of Appreciation for time and service served by commanding officer of USS BARBEL. Received following Awards: Armed Forces Expeditionary Medal, Navy Expeditionary Medal, Vietnam Service Campaign ribbon and national Defense ribbon. Received Silver Dolphin Insignia for submarine qualifications. Held Top Secret clearance. EDUCATION / TRAINING A Plus Hardware Technician Course, Micro - Power Computer Institute, Linden, New Jersey Networking Plus Course, Micro - Power Computer Institute, Linden, New Jersey 4 Channel Stereo Repair Certificate, Bell and Howell Schools, Howell, New Jersey Electrician Certificate, Correspondence course Diploma, Thomas Jefferson High School, Elizabeth, New Jersey ORGANIZATIONS Life Time Member, Veterans of Foreign Wars Post # 1397 Master Life Member, Handy Man Club of America International Automotive Technicians Network Union County Bowling Association