Documente Academic
Documente Profesional
Documente Cultură
Education
University of California Berkeley School of Law (Boalt Hall), J.D.
Concentration in Social Justice: Federal Indian law, Anti-discrimination law, Economic Development
University of California Berkeley, B.A. Rhetoric
Experience
Solutions Research, December 2006 – Present Founder/Lead Consultant
• Interdisciplinary Policy-oriented legal, social science, and humanities research in education,
employment, public contracting, and economic issues. Specialty developing legally compliant
policy and programming that is responsive to community needs.
• Research Primary and secondary research, project planning, data gathering, analysis and synthesis.
Draft memos, write reports, edit articles.
• Start-up Design Technology Training Academy. Outreach, recruitment of trainees and trainers,
perform needs assessment, match needs to capacity, budget planning, identify facilities.
http://academy.unamesa.org/Overview
• Curriculum Design Program engaging individual organizations or networks of organizations for
customized technology trainings. Organizations work separately or collaborate with partners who
have related information challenges, to develop data-entry, storage, and information sharing tools.
Includes facilitated needs-analysis, an overview of Web 2.0 technologies, hands-on technology
training, and collaborative IT design.
• Start-up Establish, organize, and supervise activities, programs, and services for non-profit human
services agency. Design culturally relevant service delivery model. Develop programmatic Policy
Manual in line with state and federal administrative law. Draft Personnel manual according to
tribal, state, and federal law.
• Human Resources Use Best Practices to build out executive team and personnel infrastructure.
Recruit, select, and train financial and advocacy staff, ensuring empathetic client service as well as
employee motivation and on-going professional development. Design culturally relevant
Performance model and evaluation standards.
• Organizational Development Create and articulate vision for agency through strategic hiring and
staff development. Engage all staff in identifying organizational mission, core values, goals and
benchmarks.
• Operations Open and manage facilities, identify vendors, create and oversee basic office functions,
and manage expenses against $3M multi-fund budget.
• Data &Compliance Identify and acquire data and services management software to assure
compliance in oversight and efficient audit of case files and supporting documentation. Maintain
document integrity and confidentiality when tracking assistance, social services, and client data.
Provide case management, compliance, privacy and HIPAA training for staff.
• Promote & Partner Represent agency to government and community representatives; develop
strategic partnerships for service delivery and referral.
• Marketing Research and design online marketing, public relations, and social networking
strategies.
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Heather Zenone – (510) 465-0588 – Hzenone@gmail.com
University of California, Berkeley, January 2002 – February 2007
Graduate Outreach Officer.
• Manage Identify goals, research strategies and resources to maximize access, enrollment and
success of low-income and underrepresented students in doctoral programs. Administer
interdisciplinary residential Summer program operations from planning and logistics through
implementation and evaluation. Lead interdisciplinary team to structure and implement program.
Work with faculty committee in applicant review, selection and placement. Manage budgets,
supervise administrative staff; hire and supervise teaching assistants.
• Research Programs compliant with state and Federal law, and university policy. Know national
educational market in full range of disciplines; identify pools of target demographic. Evaluate
motivations and factors of success for target demographic; synthesize for policy, programming, and
communications.
• Promote Present series of informational talks and training workshops tailored to targeted
demographics. Plan comprehensive national outreach agenda. Represent University programs at
nationwide outreach events and conferences while developing an extensive network of contacts and
resources. Digital outreach campaign.
• Advise & Recruit Primary point of contact for prospective students. Use market knowledge and
networks for student advising, placement, and financial assistance.
• Talent Development Course design and instruction for research and writing skills in all disciplines.
Diversify methods for learning differences and cross train disciplines. Career development
training: identify, clarify, and pursue academic and professional interests; live/work balance;
interpersonal relationships.
• Evaluate Develop and maintain databases for tracking outreach and Summer program. Draft
evaluation, grant compliance, and strategic planning reports.
• Training in diversity development, leadership, FERPA and privacy, strategic market management,
and public relations.
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Heather Zenone – (510) 465-0588 – Hzenone@gmail.com
Discrimination Research Center (The Impact Fund) January 2002 – March 2002
Fair Employment Tester.
• Trained in testing protocol of matched testers who apply for the same jobs to test for discriminatory
hiring practices in entry-level construction and retail positions.
• Performed detailed and methodological examination and accurate documentation of hiring
practices.
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Heather Zenone – (510) 465-0588 – Hzenone@gmail.com
Selected Research
• Economic and social impacts of California Proposition 209
• The Business Case for Diversity http://heatherz.wikispaces.com/
• Federal and State Public Contracting
• Tribal Economic Development & Programs
• Urban Economic Development & Policy
• Indian Child Welfare Act; urban implementation
• Equal Opportunity & Access
• Underrepresented Student Motivation & Success
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Heather Zenone – (510) 465-0588 – Hzenone@gmail.com