Sudeep Kumar Mukherjee

Mobile: +91 9654777785 Alternate no. : +91 9968507317 Email: sudeepkumarmukherjee@gmail.com sudeepkumar.mukherjee@wipro.com

Job Objective

Seeking a challenging and rewarding career in ERP as Techno-Functional where I can contribute my knowledge and skills for growth and development of the organization and to be able to implement solutions that meet the customer requirements using my variety of software development skills and technical expertise.
Professional Profile

With cross-functional experience and having a knowledge in SAP HR and ABAP. Presently working with WIPRO Ltd as Executive Development Support Engineer. A fast learner with exemplary communication, interpersonal skills with the ability to collaborate with staff at all levels.
Academic Credentials

10th & 12th from CBSE Jindal public school BSC.IT from Sikkim Manipal University SAP ABAP course from WEBCOM

Career Highlights WIPRO Technologies APRIL10 till date

Executive development Support Role

Knowledge of portal functionalities MSS , ESS etc Single point of contact for the resolve queries. (Modules like Resignation, DTS Disciplinary tracking sheet, NDC NO due clearance) Responsible for maintenance of the reports. Training to new members of the team to get them equipped with the process.

- SME (Subject Matter Expert) for the process and worked with Quality team in preparing the training documentation.

SAP HR Functional Support Role. Advise to user on the feasibility of new requirements from functional and technical point of view.

Solving issues involving personnel administration & organizational management and coordination proper communication. Preparation of Test cases, End-user Manuals and End-user Training. Support for HR functionalities includes Personnel Administration, Organizational Management, Time Management.

Application Support Role. Identify solutions to work around open issues / problems that are under Investigation. Support employees on complex technical issues including problems related to Enterprise networks, servers and application.

Document, and track, case histories, issues, and actionable steps taken. Improve documentation of support policies and procedures.

Perform quality assurance testing of new software releases.

Respond to requests and inquiries from employees within the pre-determined timeframe of our Service level agreement. Monitors and troubleshoots application processes and system resources to ensure Compliance with key system performance indicators. Analyzes requests and translates them into technical problems.

Debugs applications and provides crafted answers, workarounds, and technical solutions.

Implements innovative techniques to optimize and reduce troubleshooting time.

Achievements

WIPRO -

APRIL 2010 till date

Management appreciation for contributing and implementing process simplification techniques . SME for the process and worked with Quality team in preparing the training documentation.

Appreciation mails and the feedback regarding my completion of work in the given timelines.

Strengths

Good knowledge and exposure to Management Processes & People concepts from organizations point of view. Good organizational, analytical, and interpersonal skills. Disciplined, dedicated and hardworking with an ability to adapt to changing work cultures and environment. Good knowledge of Microsoft Office Tools, SAP ECC 7.1. Good Computer skills.

IT Skills

Proficient in MS Office, Windows XP Knowledge of S/W Languages such as SAP ABAP , SQL Server2005.

Personal Details

Contact Address:

RZ-G-59, Mahavir Enclave, Near Mandir Marg, Dabri Dwarka Road, Palam, New Delhi - 110045

Passport status : Declaration

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I Hereby Declare That The Particulars Given Above By Me Are True and Correct to The Best Of My Knowledge and Belief No Information Has Been Concealed or Misrepresented.

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