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BIS100 What are IS and TI? 2
v3.1
Lecture 01 Value of IT and Unit Overview Read through them very carefully
BIS100
Learning Module 2 CreaHng Business Value with InformaHon Systems Learning Module 3 CreaHng Business Value with L/SCM and ERP Learning Module 4 CreaHng Business Value with ICT Infrastructure
Learning Unit 9 CreaHng Business Value across the Value Chain: A Case Study
BIS100
12
BIS100
13
Academic
ObjecHves
The
academic
objecHves
of
this
lecture
are
to:
1.Introduce
the
concepts
of
systems,
parHcularly
business,
informaHon,
and
sokware
systems.
2.To
dene
and
explain
InformaHon
Systems
and
ICT
Infrastructure
elds,
disciplines
&
careers.
3.To
introduce
a
ve
step
process
and
a
format
for
describing
informaHon
systems.
Learning
Outcomes
Aker
this
lecture
students
should
be
able
to:
1.Describe
what
Business,
InformaHon,
and
Sokware
Systems
are
and
do.
2.Describe
what
InformaHon
and
CommunicaHon
Technology
Infrastructure
(TI)
is
and
does.
3.Compare
and
contrast
the
elds,
disciplines,
and
careers
in
IS
and
TI.
4.Describe
an
informaHon
system
using
the
simple
ve
steps
and
descripHon
format.
BIS100
What
are
IS
and
TI?
15
BIS100
14
BIS100
16
BIS100
17
What
is
a
system?
Something
Happens
Inside
What
is
a
System?
DeniHon
System
A
system
is
set
of
interrelated
components,
with
a
clearly
dened
boundary,
working
together
to
achieve
a
common
set
of
objec0ves
by
accep0ng
inputs
and
producing
outputs
in
an
organised
transforma0on
process.
Something Goes In
A system
BIS100
What
are
IS
and
TI?
18
BIS100
Human Body
BIS100
20
BIS100
21
BIS100
Management Systems
Waste
InformaHon
Goods
Communication Systems
People
Maintenance Systems
BIS100
Info
InformaHon
Systems
Software
Filing Cabinet
Info
People
Info
People Files Database
Info
Filing Cabinet
Software
Info
Collections of people, computers, filing cabinets, databases, ... organised to process and store (and retrieve) information
BIS100
What
are
IS
and
TI?
27
BIS100
28
BIS100
29
Informa*on
System
(IS)
versus
Informa*on
and
Communica*on
Technology
Infrastructure
(TI)
IS
is
all
the
components
and
resources
necessary
to
deliver
informaHon
and
funcHons
to
the
organisaHon.
TI
is
the
hardware,
sokware,
networking
and
data
management
that
makes
up
and
supports
the
informaHon
system.
In
theory,
IS
could
be
pen-and-paper-based
but
we
will
focus
on
Computer-Based
InformaHon
Systems
(CBIS)
BIS100
What
are
IS
and
TI?
30
BIS100
31
What is this?
BIS100
What
are
IS
and
TI?
32
BIS100
What
are
IS
and
TI?
33
BIS100
34
BIS100
35
Sokware
Systems
are
informaHon
systems
where
computer
sokware
does
the
informaHon
processing.
Sokware
Systems
Information System
What
goes
in?
What
comes
out?
What
is
the
transformaHon
process(es)?
Sokware
Hardware
ICT Infrastructure
BIS100
Business
Systems
may
contain
Informa*on
Systems
which
may
contain
SoNware
Systems
Sokware
Systems
The System
Subsystems
InformaHon Systems
Business Systems
SubSubsystems
BIS100
What
are
IS
and
TI?
38
BIS100
What
are
IS
and
TI?
39
Online
Processing:
Process
transacHons
immediately
Example:
a
bank
processes
an
ATM
withdrawal
immediately
BIS100
What
are
IS
and
TI?
44
BIS100
What
are
IS
and
TI?
45
Provide
interacHve
ad
hoc
support
for
decision
making
Example:
A
what-if-analysis
to
determine
where
to
spend
adverHsing
dollars
Provide
criHcal
informaHon
for
execuHves
and
managers
Example:
easy
access
to
acHons
of
compeHtors
What
are
IS
and
TI?
46
BIS100
Not
Everything
in
a
Business
System
is
always
an
Informa*on
System
Business
systems
can
also
contain
systems
other
than
informaHon
systems
Example
Amazon
has
an
informaHon
system
to
handle
the
purchasing
of
books
and
other
products.
Amazon
also
has
a
physical
system
to
handle
the
acquisiHon
and
delivery
of
the
physical
products.
Oken
though
there
are
informaHon
systems
(e.g.
logisHcs
systems)
to
control
these
other
systems.
BIS100
What
are
IS
and
TI?
48
A
business
system
oken
contains
systems
that
are
NOT
informaHon
systems!
Amazon
Business
Web
Purchasing
InformaHon
System
Web
Site
Sokware
BIS100
49
With
a
buddy
(or
on
your
own)
pick
a
business
(any
business)
and
consider
the
quesHons:
What
are
some
of
the
inputs
and
outputs
for
this
business
(i.e.
what
goes
in
and
what
comes
out)?
What
are
some
of
the
informaHon
systems
that
it
may
contain
(and
what
processing
do
they
do)?
What
are
some
of
sokware
systems
(if
any)
that
it
may
contain
(and
what
processing
do
they
do)?
What
sort
of
non-informaHon-related
systems
may
it
contain
(and
what
do
they
do)?
BIS100
53
54
TelecommunicaHons
Telephones VoIP
Skype
PABXs
BIS100
58
BIS100
59
IT
ICT
BIS100
What
are
IS
and
TI?
60
A
lot
of
the
industry
uses
the
abbreviaHon
IT
for
IT
Infrastructure
or
ICT
Infrastructure
But
we ve
discussed
how
IT
is
now
an
umbrella
term
used
to
cover
almost
anything
in
the
area
61
InformaHon
and
CommunicaHon
Technology
Infrastructure
(TI)
InformaHon
Systems
(IS)
ICT
Infrastructure
(TI)
InformaHon
Systems
run
on
the
InformaHon
and
CommunicaHon
Technology
Infrastructure
BIS100
What
are
IS
and
TI?
62
IS
and
TI
Departments
Also
known
as
IS
Department
or
IT
Department
or
Management
InformaHon
Systems
Department
IS
-
The
department
in
a
business
responsible
for
the
InformaHon
Systems
funcHon.
IT
-
The
department
in
a
business
responsible
for
ICT
Infrastructure
(TI)
May
be
combined
or
misnamed
BIS100
What
are
IS
and
TI?
63
BIS100
65
10
Comparison
Science
Physics
Engineering
Civil
Engineering
Applied
(Business)
City
Planning
IS
AND
TI
ACTIVITY
What
are
IS
and
TI?
BIS100
72
BIS100
74
11
BIS100
BIS100
BIS100
79
BIS100
82
1. Inputs
Inputs from People and InformaHon
Other Information Systems
Describing
InformaHon
Systems
from
the
inside
is
a
common
task
of
TI
Professionals
to
plan
development
of
an
informaHon
system
E.g.
See
the
role
of
Systems
Analyst
or
Architect
InformaHon System A
InformaHon
12
3. Describe the InformaHon Processing 4. Describe the InformaHon Stored 5. Dene the System Boundary
Document
what
informaHon
comes
in
and
goes
out
(not
who
or
what
enters
or
receives
the
informaHon)
Describe
what
informaHon
processing
the
overall
informaHon
system
is
responsible
for.
Describe
what
informaHon
is
stored
and/or
retrieved
overall
in
the
informaHon
system.
Work
out
what
is
within
and
what
is
NOT
within
the
system
(and
draw
or
describe
this).
What
are
IS
and
TI?
85
InformaHon Store 1
Communication Network 1
InformaHon Processor 2
InformaHon Store 2
BIS100
86
General
DescripHon
Title, descripHon of overall funcHon, list of users and funcHons they use or tasks they perform with the system, instance details List of users and the named inputs they provide and/or outputs they receive, descripHon of system boundary External informaHon focus input and outputs as arrows with user and input/outputs respecHvely, named informaHon system as a circle List of named informaHon processors and informaHon stores, and any signicant networks Internal ICT focus informaHon processor and stores and networks
External DescripHon
BIS100
90
13
1.
General
DescripHon
Name
Video
Store
InformaHon
System
(VSIS)
NB:
Oken
use
an
acronym
to
make
it
easier
to
refer
to
the
informaHon
system,
rather
than
using
full
name.
Overall
FuncHon
Processes
and
stores
all
the
informaHon
required
for
the
video
store
to
provide
a
video
rental
and
sales
service
to
its
customers
BIS100
92
1.
General
DescripHon
Users
and
FuncHons
Customer
rent,
return,
and
query
videos;
buy
videos
and
snack
food;
query
video
availability
Head
Oce
IS
collect
sales
informaHon,
provide
details
of
new
videos
being
shipped
to
store
etc.
Postal
System
-
receives
leQers
to
be
delivered
to
customers
with
overdue
videos.
Instance
E.g.
BlockBuster
Video
Store
InformaHon
System
BIS100
What
are
IS
and
TI?
93
Option 1 Customer
2.
External
DescripHon
Inputs
From
Customer
Customer
Information B
Information C
Customer Details, Video Query Details, Video Rental Details, Payment Details New Video Details Video Rental Details, Video Query Result, Cost, Receipt InformaHon Sales Details
Option 2
Information A
Customer
Option 3
Information A
Information B
Information C
Customer
Customer
Information B
Information C
Boundary
Customer
Video
Store
Clerk
is
inside
the
informaHon
system
Customer
is
outside
the
informaHon
system
What
are
IS
and
TI?
96
BIS100
95
BIS100
14
Postal Service
Delivery Details Message
4.
Internal
DescripHon
InformaHon
Processors
Store
Clerk
processes
customer
requests
Store
Personal
Computer
(PC)
tracks
sales
&
rental
Customer
Rental Details Query Results Receipt Details
InformaHon
Stores
Filing
Cabinet
stores
completed
registraHon
forms
Database
stores
videos
and
rental
details
Head Office IS
Sales Details
Networks
Human
network?
Phone
network?
BIS100
What
are
IS
and
TI?
98
BIS100
97
Store Clerk
VS Sokware on PC
Filing Cabinet
Databas e
BIS100
99
BIS100
100
IS
DESCRIPTION
ACTIVITY
What
are
IS
and
TI?
See PDFs in Resources secHon of Learning Unit 2 See PDFs in Assignment secHon of Assessments
2. IS DescripHon Assignment
101
BIS100
103
15
CAREERS
IN
IT
What
are
IS
and
TI?
BIS100
107
BIS100
108
16
BIS100
111
BIS100
112
InformaHon
Systems
Support
InformaHon
Systems
Developer
Data
Modeller
Business
Analyst
Systems
Analyst
or
Architect
InformaHon
Systems
Project
Manager
Chief
InformaHon
Ocer
(CIO)
What
are
IS
and
TI?
114
BIS100
BIS100
Design, manage, and support the ICT Infrastructure that runs the business information systems.
BIS100
What
are
IS
and
TI?
115
BIS100
What
are
IS
and
TI?
116
17
BIS100
117
BIS100
118
Support Users
Manage the TI
BIS100
119
BIS100
120
Technology
Worker
Help
Desk
Training
ICT
Specialist
ICT
Project
Manager
Chief
InformaHon
Ocer
(CIO)
What
are
IS
and
TI?
121
BIS100
122
18
Academia
Industry
Sokware
Engineering
The
engineering
of
large
sokware
systems
Computer
Engineering
The
engineering
of
computer-related
hardware
BIS100
What
are
IS
and
TI?
123
BIS100
Computer
ScienHsts
What
are
IS
and
TI?
124
Academia
Industry
IS and TI Professionals
Executives
Business
EducaHon
IS Management
IS
EducaHon
TI Management
TI
EducaHon
IS Specialist
TI Specialist
SE
EducaHon
BIS100
SE Specialist
TI Specialist
CS
/
CE
EducaHon
128
19
Government
Departments
Local,
State,
and
Federal
130
InternaHonal OpportuniHes
134
20
BIS100
136
BIS100
137
BIS100
139
BIS100
141
SUMMARY
of
the
lecture!
BIS100
21
% #$$ !"
%( &'
Examine
in
depth
the
dierent
types
of
InformaHon
Systems
(as
touched
on
in
the
lecture
and
shown
in
the
full
slides).
Compare
and
contrast
Computer
Science,
Sokware
Engineering,
and
Computer
Engineering
(as
discussed
in
full
slides)
with
IS
and
TI.
Examine
in
depth
the
concepts
of
control
and
feedback
in
informaHon
systems
(see
textbook)
and
where
these
concepts
are
most
important.
146
BIS100
What
are
IS
and
TI?
147
BIS100
How
do
the
deniHons
in
there
relate
to
the
deniHons
given
in
this
lecture?
Who
writes
the
entries
for
Wikipedia
and
are
they
always
correct?
BIS100
What
are
IS
and
TI?
148
THE
END
Thank
You
and
Good
Day!
Next
Lecture:
CreaHng
Business
Value
with
IT
BIS100
151
22