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Marketing/Customer/User $1,000.00 Product/Service/Design Reviews Purchasing Operations Quality Planning and Administration Prevention Training Other Prevention Costs Total Prevention Costs $1,000.00 Prevention Targets $2,000.00 Appraisal Costs Inspection and Test Purchasing Appraisal Operations Appraisal (SPC) External Appraisal Quality Audits Misc Quality Evaluations Total Appraisal Costs Appraisal Targets Internal Failure Costs Product/Service/Design Failure Purchasing Failure Operations Failure Scrap Rework Re-inspection, Retest Downgrading/Discounting Failure Analyses Other Internal Failure External Failure Costs
10% $2,000.00
5% 10%
5% 10%
10% 20%
$0.00 $0.00
0% 0%
0% 0%
$0.00 $0.00
0% 0%
0% 0%
Warranty Changes Complaint Adjustment Returned Material Allowances Total Failure Costs $0.00 0% Failure Targets $0.00 0% Total Quality Cost $1,000.00 5% Total Quality Targets $2,000.00 10% Current Month Budget Actual $20,000 $10,000
Total Customers/Transactions Turnover rate Number of Lost Transactions % due to internal causes % due to external causes. Number of Preventable Losses
Transaction Description: (e.g., PM, CWT, service delivery, etc.) Average minutes 5.0 Hourly Rate $15 Cost of Materials Other Failure Costs $0.00 $0.13 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Total Cost of NonConformance $1.25 $0.13 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.13 1000 $125 $1.88 10 $18.75 $31,769 $1,008,000 $0 $0 $1,039,769 Total Business Cost
Tasks 1. Customer wait time and materials 2. Testing 2. Take order 3. Prepare and deliver order 4. Issue bill/invoice 5. Process payment 6. Activity 6 7. Activity 7 8. Activity 8 9. Activity 9 Total Cost Per Failure Transactions/day Transaction Cost Per Day Rework and Scrap Costs Transactions reworked/day Rework/Scrap Costs Per Day Annual Transaction Cost Outages/year 1. Lost Opportunity Costs 2. Lost Assets Costs 3. Lost Business Costs 4. Additional Failure Costs Annual Failure Costs Basic tasks to fix the problem 1. Customer wait time and materials
Cost of Task $1.25 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Assumptions
$1.25 1000 $1,250 5.0 $15 $1.25 $0.50 $0.13 10 $1.25 $276,526 $0 $0 $0 $276,526 Average Loaded rate min/60 6.0 $50 Calculated cost $1 Expenses 26 500 Total 527.25
1.0% 221
5%
$51,988.44 $50.00
Assumpti ons