Real Estate companyDLF Group Among the real estate companies in India, DLF Group is one of the biggest

real estate giants. It has built many state-of-the-art, high-quality buildings across the country, specifically in Gurgaon. The Group has also tied up with Hilton Hospitality in order to build a whopping 100 hotels in India over the next few years. The DLF Group has bought a 25 acre land for Rs. 452 crores in Hyderabad where it is going to build an ultra-modern IT park. HDIL The Challenges: HDIL, a large real estate / construction company with multiple departments and branch offices, faced the following challenges that prevented it from achieving its highest business potential:

Decentralized and inefficient methods of information entry, storage and retrieval resulted in considerable wastage of time and resources. Moreover, duplicate data entries in the LAN-based Fox Pro system by employees in different departments (for e.g.: the Sales and Accounts departments) resulted in redundancy and potential errors. Lack of reliable co-ordination between departments (for e.g.: between the Architecture Department and the Sales Department) or branch offices due to processes being verbally triggered resulted in the high possibility of communication gaps and hitches in the overall workflow. Inadequate (manual) means of tracking customer feedback and ineffective ways of ensuring followups threatened to adversely affect customer relationships and loyalty.

The Solution: In 2006, HDIL deployed eBuild, IMT's versatile, high-end ERP suite that has been especially developed for the real estate industry. With the implementation of this web-based business tool, HDIL experienced tangible benefits in a multitude of ways across its operations. New modules continued to be developed and integrated into the eBuild suite right through 2007. It now includes:

Architecture Module Sales Module Purchase Module Payroll Module Maintenance Module Store Module Accounts Module Engineering Module

Each of these user-friendly and intuitive modules equipped HDIL with a powerful one-stop solution that quickly resolved the issues and challenges the company encountered prior to its implementation. Further, eBuild's in-built essential tools proved to be of immense value to HDIL's employees. The tools included an array of convenient features, such as a Stamp Duty Calculator, a Purchase Order Generator, an Automatic Receipt Generator, Employee Pay Slip Generator, amongst a host of others.

Moreover, as eBuild is a highly scalable system, it always remains relevant and profitable for the company. This factor served as another incentive for HDIL to deploy this unique ERP solution. The Result: Soon after HDIL deployed eBuild, the company observed the following advantages right across its departments and operations:

A wide range of details (such as the hierarchy of a building, vendor quotations, customer bookings, invoices, receipts, payroll details, inventory details, etc.) about each project, product, customer or employee can now be: Easily stored Conveniently categorized Quickly consolidated Frequently archived Automatically generated (where relevant) Instantly accessed / retrieved, all from a single centralized point.

In fact, HDIL found eBuild's Payroll Module so effective and user-friendly that it discarded its original payroll system in March 2007, opting instead for eBuild's module as its primary payroll system. eBuild effectively obliterated the possibility of duplicate entries or outdated information by way of frequent updates and inter-department information collation. This has prevented any redundancy and miscalculations from occurring, thereby saving both time and costs. Additionally, eBuild has ensured that data across all the modules remains secure by carefully managing and implementing individual access rights, so that only those who have the right to access the data can do so.

Employees no longer have to rely on verbal intimation, as interlinked information and automatic updates between the suite's various modules has dramatically simplified co-ordination and streamlined workflow between HDIL's various departments and offices. As the company previously encountered problems in tracking customer enquiries and recording feedback, eBuild's online Enquiry Forms and automated follow-up process proved to be an apt solution for HDIL. Comments and enquiries are now automatically categorized and archived for easy access, and the concerned people are intimated of a follow-up date 2-3 days in advance. This has ensured continued good relations and interaction with customers, allowing HDIL to enhance customer satisfaction and instill brand loyalty.

In a short span of time, eBuild has helped HDIL streamline an extensive range of inter-departmental operations and provided invaluable tools to manage vast and multiple types of information / documents. As a result, the company has enjoyed a noticeable surge in productivity, efficiency and revenue - not to mention, peace of mind!