3. Inter`personal roles: This role involves activities with people working in theorganization.

This is supportive role for informational and decisional roles.Interpersonal roles can be categorized under three sub-headings:a. Figurehead Ceremonial and symbolic roleb. Leadership leading organization in terms of recruiting,motivating etc.c. Liaison liasoning with external bodies and public relations activities.Management Skills: Katz (1974) has identified threeessentialmanagement skills: technical, human, and conceptual.Technical skills:The ability isto applyspecialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technicalskills on the job. Vocational and on-the-job training programs can be usedtodevelopthis type of skill.Human Skill:This is the ability to work with, understand and motivate otherpeople (both individually and a group). This requires sensitivity towards othersissues andconcerns. People, who are proficient in technical skill, but not withinterpersonal skills, may face difficulty to manage their subordinates. To acquirethe Human Skill, it is pertinent to recognize the feelings and sentiments of others,ability to motivate others even in adverse situation, andcommunicateown feelingsto others in a positive and inspiring way.Conceptual Skill:This is an ability to critically analyze, diagnose a situation andforward a feasible solution. It requires creative thinking, generating options andchoosing the best available option.

Q.2 Explain the social learning theory in details? ANS: One of the most influential learning theories, the Social Learning Theory(SLT), was formulated by Albert Bandura. It encompasses concepts of traditionallearning theory and the operant conditioning of B.F. Skinner.However, the theory strongly implies that there are types of learning wherein directreinforcement is not the causal mechanism; rather, the so called social element canresult to the development of new learning among individuals. Social LearningTheory has been useful in explaining how people can learn new things and developnew behaviors by observing other people. It is to assume, therefore, that SocialLearning Theory is concerned on observational learning process among people. A. Basic Concepts 1. Observational LearningThe Social Learning Theory says that people canlearn by watching other people perform the behavior. Observational learningexplains the nature of children to learn behaviors by watching the behaviorof the people around them, and eventually, imitating them. With the BoboDoll experiment(s) ,Bandura included an adult who is tasked to actaggressively toward a Bobo Doll while the children observe him. Later,Bandura let the children play inside a room with the Bobo Doll. He affirmedthat these children imitated the aggressive behavior toward the doll, whichthey had observed earlier.After his studies, Bandura was able to determine 3 basic models of observational learning, which include:

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Master of Business Administration-MBA Semester 1 MB0038 Management Process and Organization Behavior Q.1 Write a note on the managerial roles and skills? Q.2 Explain the social learning theory in details? A. Basic Concepts B. Modeling Process Step 1: Attention Step 2: Retention Step 3: Reproduction Share & Embed Related Documents

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