vlrglllo M edrosa uec 07

2011
l1 112 Weekly research # 1
10001200
P3!

AC1's Loop neat |pe Ach|eves n|ghest 1echno|ogy
kead|ness Leve| w|th Launch of 1acSat4 Sate|||te

LancasLer ennsylvanla november 7 2011 Advanced Coollng 1echnologles lnc (AC1)

(www1AC1com) announced Loday LhaL lL's Loop PeaL lpe and ConsLanL ConducLance PeaL lpe
Lhermal conLrol componenLs have been successfully operaLlng onorblL aboard Lhe unlLed SLaLes
navy's 1acSaL4 communlcaLlons saLelllLe slnce CcLober 1 2011 1hls ls Lhe flrsL saLelllLe carrylng
AC1's Loop PeaL lpe producL as an lnLegral parL of Lhe spacecrafL's Lhermal conLrol sysLem 1he
successful launch esLabllshed Lhe fllghL herlLage of AC1's Loop PeaL lpe Lechnology and ralsed Lhe
1echnology 8eadlness Level (18L) for Lhls producL Lo 9 Lhe hlghesL level ln Lhe lndusLry's sLandard
maLrlx 1acSaL4 ls Lhe flfLh saLelllLe launched ln Lhls year and sevenLh overall carrylng AC1's saLelllLe
Lhermal conLrol producLs
1he Lhermal conLrol sysLem componenLs manufacLured by AC1 for Lhe communlcaLlons payload of
Lhe 1acSaL4 saLelllLe conslsL of an alumlnum honeycomb payload deck wlLh embedded ConsLanL
ConducLance PeaL lpes (CCPs) for wasLe heaL acqulslLlon mulLlple CCPs for radlaLor panels and
a Loop PeaL lpe as Lhe Lhermal llnk beLween Lhe payload deck CCPs and Lhe radlaLor CCPs 1he
Loop PeaL lpe has Lwo parallel condensers and ls capable of passlvely conLrolllng Lhe heaL re[ecLlon
raLe ln each of Lhe Lwo radlaLors Lo accommodaLe Lhe varlous orblLal orlenLaLlons of Lhe saLelllLe
1he naval 8esearch LaboraLory (n8L) responslble for concepL developmenL deslgn assembly LesL
and operaLlon of Lhe spacecrafL conflrmed LhaL Lhe Lhermal conLrol sysLem ls performlng nomlnally
Lo daLe
1he launch of 1acSaL4 wlLh our flrsL Loop PeaL lpe ls anoLher ma[or mllesLone for AC1's aerospace
producLs" says !ohn ParLensLlne Manager of AC1's Aerospace roducLs Croup We look forward
Lo conLlnulng Lo supply our cusLomers wlLh Lhe hlghesL quallLy CCPs Loop PeaL lpes and oLher
aerospace producLs" 1he Cfflce of naval 8esearch funded Lhe 1acSaL4 payload lncludlng lLs
Lhermal conLrol sysLem

AC1 compleLed and dellvered Lhe 1acSaL4 Lhermal conLrol sysLem Lo n8L ln early 2008 We
have been looklng forward Lo Lhe launch of 1acSaL4 and are exclLed Lo see lL Laklng off successfully"
says eLer uusslnger AC1's 1acSaL4 1hermal ConLrol SysLem rogram Manager 1acSaL4 ls parL of
uCu's CperaLlonally 8esponslve Space (C8S) lnlLlaLlve 8esponslveness Lo cusLomer and markeL
demands ls also a cornersLone of AC1's culLure We appreclaLe n8L's confldence ln our capablllLles
and glvlng us Lhls opporLunlLy"
AC1's Aerospace roducLs Croup conslsLs of members havlng dlverse Lechnlcal and
manufacLurlng skllls and ls capable of solvlng Lhe mosL demandlng Lhermal managemenL problems
1he Leam's cusLomer focused approach ls drlvlng rapld growLh and allowlng AC1 Lo qulckly become a
LrusLed suppller of advanced research and developmenL Lhermal managemenL consulLlng servlces
and fllghL quallLy producLs 1he group's producLs are used ln saLelllLes lnLerplaneLary spacecrafL and
alrcrafL


Source hLLp//www1
acLcom/newslLems/vlew/102/november72011AC1sLoopPeaLlpeAchlevesPlghesL
1echnology8eadlnessLevelwlLhLaunchof1acSaL4SaLelllLe






































kLAC1ICN ALk

l was lmpressed Lo Lhose people who lnvenLed Lhls new Lechnology 1he hlghLech funcLlonal
Lechnology ls so lmpresslve because lL ls noL dangerous and Lhelr feaLures are aspacecrafL Lhermal
conLrol l never LhoughL LhaL Lhey wlll make Lhls klnd of Lechnology because of Lhe lnsufflclenL
knowledge buL Lhey [usL dld lL Lhey made lL successfully 1hey work as a group of people's
knowledge ln addlLlon Lhe new lnvenLlon ls also helpful ln Lhelr hlghLech Lools LhaL make Lhelr
work easler As whaL l read ln Lhls arLlcle Lhey made a Lhermal conLrol ln whlch lL prevenLs
hazardous exploslve and overheaLlng 1here are so many klnds of coollng Lechnologles buL Lhls
lnvenLlon ls Lhe easlesL Lo use ln oLher Lechnology lL also lnsplres oLher people Lo make a successful
and organlzed Lechnology LhaL can help us from crlsls and behavlor of a person l hope Lhey wlll
lnvenL more LhaL help us from hard works and LhaL dangerous and unfrlendly Lechnology





































noel C ellgro uecember 7 2011
l1 112 Weekly 8esearch #
1
1012 AM
P3!


Call Center Technology Roundup
December 1, 2011
inContact Partners With Verizon for Cloud-Based Solution
inContact and Verizon have teamed up to oIIer an advanced suite oI cloud-based Virtual
Contact Center services, available in January 2012. The suite will give customers oI
businesses and government agencies the option to choose how they want to contact and
interact with the organization. Customers calling in could opt to speak with a live agent or
request a call back. Customers can also use the company website to view the FAQs or online
chat with a representative. The suite also includes soItware that can recognize incoming
callers and reIer them to agents with the appropriate level oI expertise, Ior improved "Iirst-
call resolution." The suite`s comprehensive agent desktop tools will help educate and prepare
agents to resolve various customer inquiries. The cloud-based Virtual Contact Center
solutions enable Ilexible and cost-eIIective integration with existing customer care systems.
cqueon Introduces iQ 4.0 with Social Media and Mobile
pps
Acqueon Technologies has released the latest version oI its Acqueon iQ contact center
solution, AiQ 4.0. The updated solution gives companies the option to provide next-
generation communication channels such as social media, texting, and chat in addition to
voice and email. The AiQ 4.0 employs a universal work assignment engine instead oI
traditional skill-based routing which enables enterprises to service and route their customer
interactions to the right resources based the context oI their current and past interaction
history. The AiQ 4.0 also Ieatures the CloneMe technology, which can reduce a caller`s wait
time and enables the caller to continue an interaction with an agent even iI the interaction was
interrupted. This solution also oIIers supervisor applications, including data reporting, that
are accessible via a range oI mobile device. AiQ 4.0 is the Iirst version oI this solution based
on Voxeo's Prism Technology.



SP and Sybase Launch Enterprise-Class Customer Service
pps
$AP and $ybase have launched mobile versions oI $AP`s enterprise customer service
solutions. Powered by the $ybase Unwired PlatIorm, the new applications customer service
employees to work Irom mobile devices and bring help-desk Iunctionality anywhere and at
any time. Customers can access and download the applications through the $AP $tore,
available via $AP`s website and through an on-device version Ior iO$. The company also
plans to release applications Ior Android, Blackberry and other operating systems. Included
in the new mobile application portIolio are the $AP Electronic Medical Record, the $AP
Field $ervice, the $AP CRM $ales, the $AP Retail Execution, the $AP Citizen Connect, the
$AP Transport NotiIication and $tatus, the $AP Transport Tendering, the $AP GRC Access
Approver and the $AP GRC Policy $urvey.
Salesforce.com to cquire Model Metrics
$alesIorce.com has entered into a deIinitive agreement to acquire Model Metrics, provider oI
mobile and social cloud consulting services, by Jan. 31, 2012. The acquisition will Iurther
salesIorce.com in the global technology markets as the company plans to leverage Model
Metrics' expertise in mobile and social design conception, user experience, business process
alignment, and Irameworks Ior building employee and customer Iacing apps.



SCu8CL
hLLp//wwwlcmlcom/8esources/ArLlcles/2011/uec
ember/CallCenLer1echnology8oundupuecember
012011























kLAC1ICN ALk


Trese lecrro|ogy re|ped lo prove lre|r slall|rg requ|rererls lo lre|r ser|or raragererl lear ard gol lre
oudgel lrey reeded as a ca|| cerler agerl. Fpr re lrey prov|ded a serv|ce lar oeyord lre relr|cs, ard produced
sucr pos|l|ve, successlu| resu|ls lral lrey |roW lral lre|r cuslorers ard lre|r erp|oyees W||| oe very rappyl l
l|rd lr|s lecrro|ogy very l|ex|o|e ard W||||rg lo Wor| W|lr a corpary lo reel lre|r overa|| slralegy; Wr||e
|rcreas|rg ca|| cerler |roW|edge ard oesl pracl|ces |r lre orgar|zal|or. As l see ar uro|ased parlrer re|p|rg
olrer prov|de excepl|ora| serv|ce. %0 ,;0 a pracl|ca|, allordao|e, acl|orao|e recorrerdal|ors a|org W|lr a
s|rp|e |rp|ererlal|or p|ar. w|lr|r a leW Wee|s, lre|r ell|c|ercy |rproved, slall rora|e |rproved ard, rosl
|rporlarl|y, lre|r cuslorer sal|slacl|or |rproved. l'd recorrerd lr|s lecrro|ogy Corsu|l|rg W|lroul res|lal|or lo
a|| lre ca|| cerler agerl.