David Manoranjan

H.No 5-129/148, Plot # 1 Manjeera Colony, Fr. Balaiah Nagar, (Lane Opp. Reliance Fresh), Old Alwal, SECUNDERABAD 500 010 (AP) INDIA Contact # +91-40-9951635063 / 9705914485 OBJECTIVE A position that will utilize and challenge my organizational, communication and people skills and experience to make a valuable contribution to the company. SUMMARY Almost nine years of dedicated experience in Social Service and Professional Counselling Over eighteen months of experience in Inbound Customer Service/Care for both US and UK Processes Highly organized and detail-oriented, a knack of understanding procedures and deadlines Expert abilities and verbal and written communication Strong skills in time management, prioritizing and meeting deadlines RELEVANT EXPERIENCE Communication and people skills: Consistently maintain a positive attitude and enjoy helping people Articulate, friendly and very effective in working with people with different backgrounds and temperaments Accurately record, remember and communicate detailed information Exceptional command of the English language with especially strong written and transcriptional skills Co-operatively and effectively work to produce and deliver required work

Organization and Time Management: A problem solver who quickly grasps complex situations and turns them into manageable tasks Produce quality work even under time pressure and deadlines Proven ability to understand complex instructions to successful conclusions Collaborate in teams to produce quality work

Technical skills: Very accurate and rapid keyboarder, work within Personal Computer Environment Experienced in editing, and proof-reading lengthy documents with focus on worn definitions, sentence structure , spelling, syntax and grammar

WORK EXPERIENCE DIPTI MISSION (NGO), Sahebganj (Jharkhand) and Hyderabad, India Worked as Manager-Services from December 1998 to July 2004 and September 2007 to December 2009 Drafting proposals for pipeline projects for Dipti Missions Sahebganj and Hyderabad units Handling business correspondence with International Donor Agencies Editing, compiling and presenting Project Process Reports (PPR) for the organizations various issue based problems Organizing Travel Schedules and Annual General Meetings (AGMs)

SUTHERLAND GLOBAL TECHNOLOGIES, Malad, Mumbai Worked for SYMANTEC (US Inbound Process) as Customer Support Executive and SME from September 2004 to July 2005

SITEL, Cyber Pearl, Hitec City, Hyderabad Worked for VIRGIN GROUP (UK Ticketing Process) as Customer Care Executive from Sept 2005 to January 2006

MEDIA TRAVELS, Somajiguda,Hyderabad Worked for UK Travel Shop (UK Process) as After Sales Cust. Care Executive from March 2006 to August 2006 ACHIEVEMENTS Conducted Seminars and meetings for the up-liftment of orphans, under-privileged and tribals of Jharkhand state in India EDUCATION Bachelors Degree in Arts( Economics) form Osmania University, Hyderabad, 1996 COMPUTER PROFICIENCY MS-OFICE 2000

PERSONAL PROFILE

Date of Birth Languages Known Hobbies and Interests References Passport # Date: Place:

08th June, 1974 English, Hindi, Telugu and Tamil Cricket, Music, Reading and Swimming On Request On Request

(David Manoranjan)