ESP Standards

ESPS: Quality Assurance Services ISO 9000: 2000

ESPS

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

If you are a OEM (Original Equipment Manufacturer) of ESP equipment, please continue with this presentation. We hope to show you what ESPS can help you with in your ever present quest to improve your service to your customers. ESPS has found that if you, the OEM, can to show your customers that you are taking quality to the next level and are giving them the service and technical support they really want by identifying and providing customer care second to none, it builds customer confidence, customer loyalty & repeat orders

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ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company Profile
Concept formed in 2002 by two ESP engineers and a retired engineering lecturer. Two years of research and concept building

Applied for ISO 9000 registration in 2003

Became IRCA registered ISO Auditors 2004

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company scope & capabilities

Independent ISO auditing of ISO registered OEM manufacturing facilities QA/QC of ESP, PCP, HPS installation & associated equipment installation Individual assessments of Field Service engineering personnel plus continuous real time field assessments Health, Safety & Environment assessments Assist the OEM Company with ESP Procedures, QMS for ESPs, identifying KPIs, HIDs, ESP Application Engineering & Purchasing Assessment of Operators field staff & practical field training plus continuous real time field assessments

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company scope & capabilities

Independent ISO auditing of ISO registered OEM manufacturing facilities As accredited ISO auditors, ESPS can audit ISO registered or non registered OEM by visiting your manufacturing facility, supply line and base or bases of operation. Audits can be conducted at any point prior to or during any period of, a contract.

Benefit? As a supplier, an independent assessment will only add to your clients confidence that YOU, the supplier, can manage and supply as per the contract.

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company scope & capabilities

QA/QC of ESP, PCP, HPS installation & associated equipment installation. ESPS will assess, quality control and report on any installation. By using a bespoke reporting structure each item and process of the install/work over will be recorded assessing the quality of the engineers, their competency and capabilities. Our reporting structure will also build a complete picture for you, the supply company at the delivery end of the contract. We can highlight your attention to details, engineering training and Quality, Health & Safety and Environment Benefit? No negatives only positives, any short falls in the structure, of you the supplier, will be immediately highlighted, be it the install engineers or the supply chain and delivery, giving you the opportunity to rectify before it becomes a problem.

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company scope & capabilities

Individual assessments of Field Service engineering personnel plus continuous real time field assessments Our bespoke report structure will identify very quickly the engineering capabilities of your Field Service Staff. We can highlight deficiencies in their technical and product knowledge training and recommend further training courses and/or re-training. Benefit? After a successful assessment, Field Service Staff can be said to be competent or competent with reservations, meaning that either further training is required or re-training is a must. As ESPS continue to assess field staff, there will be an incentive for the staff to continually update their training. Again, another confidence builder with clients

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company scope & capabilities

Health, Safety & Environment assessments Health, Safety & Environment (HS&E) issues are a burning topic within the oil industry. With many customers, ensuring a supplier is green and has a comprehensive HS & E program goes hand in hand with, and is as important as, the technical requirements and ability to produce and serve Benefit? Successful assessments will show that you, the OEM, is competent and capable of matching, if not exceeding, the demands and HS&E requirements of your clients in your production facility and in the field. A further confidence builder with any customer

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company scope & capabilities

Assist the OEM Company with ESP Procedures, QMS for ESPs, identifying KPIs, HIDs, ESP Application Engineering & Purchasing Written procedures are essential if trying to identify where and when a problem occurred and more importantly, how to make sure it is never repeated. Training of staff in procedures and how working within a QMS is essential to any multi-functional, multi-disciplined organisation. Benefits? Problems can and do cause delays and cost money. Ensuring all concerned follow procedures will save time, increase production and save money. Each team member will feel part of the organisation and benefit from it as they are able to make a positive contribution to the organisation and take ownership of their actions.

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Company scope & capabilities

Assessment of Customer field staff & practical field training plus continuous real time field assessments Our bespoke report structure will identify very quickly the operation capabilities of Customer Service Staff be they Operators, Operations Supervisors or workover co-ordinators. We can highlight real time requirements in their understanding of ESPs and their technical and product knowledge, and recommend further training courses and/or re-training. Benefit? After an installation of an ESP, many short run failures are caused by untrained production operators, and the OEM looses money and its reputation because of these infantile failures. After a successful assessment, and the required training of their field staff, the customer will benefit, as a deeper understanding of the functions of ESPs will increase overall production, performance and run life.

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

To sum it all up, ESPS can ensure the following As the main OEM Supplier, the organisation is capable of supplying ESPs to the standards and time line you require to ensure your clients are happy with the service and performance you have promised. Assess the engineering capabilities of your ESP Field Technicians Identify training requirements within Production/Operations

Ensure HS&E are monitored and adhered to

Increase run life & production and finally, helping you to build up your clients confidence in your company.

ESPS

providing quality assurance standards to the ESP industry.

ESP Standards
ESPS: Quality Assurance Services ISO 9000: 2000

Contact ESPS Bryan Richards. UK cell phone: +44 (0)870 745 9133,
UK office: +44 (0)870 745 9133, Sat Phone: +870 772 241 342

Email: contact@submersiblepumpstandards.com
Web: www.submersiblepumpstandards.com

ESPS

providing quality assurance standards to the ESP industry.