Academic Libraries

A comparative study of Academic Libraries Websites in Malaysia
By
Abd. Rashid Abdullah (99348511)

In partial fulfillment of the requirements for the degree of Master of Science in Information Management
Faculty of Information Studies Universiti Teknologi MARA
'C\;";AV 7!;"''Vx L-.i.-iiiiAKKAN
SMM 850 Independent Study
May 2001
Acknowledgements
Alhamdulillah. Thanks to Allah who has given me the strength to complete this Independent study. I take this opportunity to thank my supervisor, Prof. Dr. Szarina Abdullah who has provided valuable assistance through the preparation of this study. I am very grateful to my wife Rosmah Selamat who is very supportive through the writing up of this study and has helped me in between her busy schedules. Last but not least, to my two sons Ahmad Faiz and Abdul Hakim, thanks for their understanding.
Abstract
The comparative study, which have been done on eight academic library websites in
Malaysia have shown that most of the library are ready to give their online services to the
users. Most of them are fulfilled the criteria which are needed in building websites. Based on this research, University Malaya Library website has been selected the best library
websites as compared to others.
Table of Content
ABSTRACT....................................................................................................................... n LIST OF TABLES ............................................................................................................. .vi
INTRODUCTION.....................
SCOPE OF THE STUDY....................................................................................................... 2

RATIONALE...................................................................................................................... 3
SPECIFIC OBJECTIVES OF THE STUDY ........................................................................... ...3
LIMITATION OF STUDY ..................................................................................................... 4

LITERATURE REVIEW ............................................................................................. 5
WHY EVALUATE INTERNET INFORMATION RESOURCES.................................................... 5

a.
b.
Information dissemination. ................................................................................. 6

Education and Training. ..................................................................................... 6
c.
d.
Commerce and Advertising................................................................................. 6

Entertainment...................................................................................................... 6
e.
Communications. ................................................................................................ 6
QUALITY INDICATORS IN EVALUATING INTERNET RESOURCES......................................... 7 THE ARGUS CLEARINGHOUSE.......................................................................................... 9

Level of Resources Description ................................................................................ 10
Level of Resources Evaluation.................................................................................. 10 Guide Design ............................................................................................................ 11
Guide Organizational Schemes................................................................................. 11

Guide Meta-Information....... .................................................................................... 11
GOMEZ.COM .................................................................................................................. 12
RESEARCH DESIGN ............................................................................................. 14
METHODS OF INVESTIGATION ........................................................................................ 14 DATA COLLECTION AND DATA ANALYSIS..................................................................... 14

OBJECTIVE 1 : To IDENTIFY THE QUALITY CRITERIA OF ACADEMIC LIBRARY WEBSITES IN
MALAYSIA. .................................................................................................................... 15
in
CATEGORY 1 : EASY OF USE.......................................................................................... 15

Sub Category 1.1 : Help Menu................................................................................. 15 Sub Category 1.2 : Web site design.......................................................................... 15
CATEGORY 2 : USER CONFIDENCE................................................................................. 16

Sub Category 2.1 : Currency.................................................................................... 16 Sub Category 2.2 .'Authority.................................................................................... 16 Sub Category 2.3 : Content....................................................................................... 17
Sub Category 2.4 : Navigation Aids......................................................................... 17
CATEGORY 3 : ON SITE RESOURCES .............................................................................. 17

Sub-Category 3.1 : Library Information................................................................... 17
Sub-Category 3.2 : Online Library databases.......................................................... 18
Sub-Category 3.3 : Online Library Catalogue......................................................... 18

Sub-Category 3.4 : Online Library publication and news........................................ 19
Sub-Category 3.5 : Online Library Services............................................................. 19
OBJECTIVE 2: To IDENTIFY THE MALAYSIAN ACADEMIC LIBRARY WEBSITE THAT MEET

THE CRITERIA................................................................................................................. 19
FINDINGS ............................................................................................................... 24
CONCLUSION/ RECOMMENDATIONS/ SUGGESTIONS.................................... 29 REFERENCES................................................................................................................ 32

APPENDIX A............................................................................................................... 36
List of Indicators of Information Quality compiled by University of Georgia in 1996
until 1998.................................................................................................................. 36
APPENDIX B............................................................................................................... 40
List of Indicators of Site Quality compiled by University of Georgia in 1996 until
1998........................................................................................................................... 40 APPENDixC...................................................................................................................44
Survey on Academic Libraries Websites in Malaysia............................................... 44
IV
APPENDIX D................................................................................................................... 45
Perpustakaan Tun Abdul Razak, Universiti Teknologi MARA Website and Online databases................................................................................................................... 45
APPENDIX E................................................................................................................... 48
Universiti Malaysia Sabah Library Website and Online databases......................... 48
APPENDIX F................................................................................................................... 55
Universiti Putra Malaysia Library Website and Online Journals............................ 55
APPENDixG................................................................................................................... 61 Perpustakaan Universiti Sains Malaysia Website and Databases/Electronic Journals..................................................................................................................... 61
APPENDIX H................................................................................................................... 67
University of Malaya Library Website and Online databases.................................. 67
APPENDIX I.................................................................................................................... 72
Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia Website and
Online databases....................................................................................................... 72
APPENDIX J.................................................................................................................... 81
Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia Website and Online
Journals..................................................................................................................... 81
APPENDIX K................................................................................................................... 84
International Islamic University Malaysia Website and Subscribed databases....... 84
AfPE^Q^L................................................................................................................... 88
Email Test................................................................................................................. 88
List of Tables
Table 1.1: The score points of the criteria in Comparative Study of Academic Libraries
Websites in Malaysia- Category: Easy of Use.
Websites in Malaysia - Category: User Confidence.
Websites in Malaysia - Category: On Site Resources.
Table 1.4: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia Category: On Site Resources (continue).
Table 2.1: A Comparative Study of Academic Libraries Websites in Malaysia - Result on Category of Easy of Use. Table 2.2: A Comparative Study of Academic Libraries Websites in Malaysia - Result
on Category of User Confidence.
Table 2.3: A Comparative Study of Academic Libraries Websites in Malaysia - Result

on Category of On Site Resources.
VI
A comparative study of Academic Libraries Websites in Malaysia
Introduction
The purpose of the research is to identify the best Academic Library Website in
Malaysia. In this research, the criteria of the quality websites will be studied. These
important criteria will be used to determine the quality of Academic Libraries

Websites.
This research will help librarians to determine the criteria on building or modifying
their libraries websites. Information in which library has is meaning less if it is not properly used. Internet is one of the channels that can be used in helping librarian to disseminate this information. The information such as online databases to which
library subscribe will help users to access from any place at any time they prefer, and
not only inside the library building.
If the academic libraries websites of each university can be one stop website to their
users, the university costs toward library collection on online databases and building the library website will definitely meaningful.
Library websites can also be used to promote the library and its services. It provides
current information about the library, it provides access to online and CD-ROM based
reference sources such as databases and encyclopedias, it provides remote access to the library catalogues and other databases created by the library and assists library
users to explore the Internet.
Scope of the study

The following libraries are the subjects of the study. 1. Tun Abdul Razak Library, Universiti Teknologi MARA, Shah Alam, Selangor Darul Ehsan. http://www.itm.edu.mv/ptar 2. University Malaya Library, Kuala Lumpur http://www.umlib.um.edu.my/ 3. International Islamic University Malaysia Library, International Islamic University Malaysia, Selangor Darul Ehsan. http://lib.iiu.edu.my/ 4. Sultanah Zanariah Library, Universiti Teknologi Malaysia, Skudai, Johor Darul Takzim. http: //www.p s z. utm. my/ 5. Universiti Sains Malaysia Library, Pulau Pinang http://www.lib.usm.my/ 6. Universiti Malaysia Sabah Library, Kota Kinabalu, Sabah http://www.ums.edu.mv/Iibrary/frontpg.htm 7. Sultanah Bahiyah Library, Universiti Utara Malaysia, Sintok, Kedah Darul Aman. http://www.lib.uimi.edu.my/ 8. Universiti Putra Malaysia Library, Serdang, Selangor Darul Ehsan. http://www.lib.upm.edu.mv/
Rationale
The rationale of choosing the comparative study of the academic library websites in
Malaysia is due to the researcher experience in surfing those selected websites. There
are no studies that have been done to compare those websites. This study will help
librarian in determining the best criteria in building a library academic websites. Most
of the academic libraries have their own way of presenting their websites. This study
intends to indicate strengths and weaknesses of these websites.

To create the criteria, the researcher reviews the articles regarding this study and surf those selected websites. All the features and services that were provided online on
those selected websites are also considered for creating criteria. These criteria then
were compiled and grouping them accordingly. Those criteria will be analysed through score point. This score point will help to determine the best Academic
Library Website in Malaysia.
Specific Objectives of the study

The purpose of the study is to identify the best Academic Library website in Malaysia. Objective 1: To identify the quality criteria of an academic library websites in
Malaysia. Objective 2: To identify the Malaysian academic library website that meet these
criteria.
Limitation of study.
This study has been done from November 2000 until April 2001. During the time of
study there are changes made by the Webmaster of a few libraries websites and this
need a new study to be done again. Libraries websites will keep on changing and this study will confirm of its status on the time of study.
The scope of study has been limited to eight academic libraries websites. These academic libraries websites were choose because they are among the famous
universities in Malaysia. A few universities libraries are not in the list because their website are still not online, such as University Kebangsaan Malaysia Library and University Malaysia Sarawak Library.
When doing the research on the website, the study will cover on the front page, the first link and the second link. Those links will limit to library own web design. Link to others websites are not considered.
Literature Review
Why evaluate Internet information resources.
They are a few reasons why we should evaluate Internet information resources.
Smith (1997) gives two reasons why librarians should evaluate Internet information sources. 1. To decide whether an Internet information source should be linked to a resource guide or library Web site. 2. To judge the quality or appropriateness of information for a particular query or
user. There are other reasons such as:

3. Information is power; by wrong information, people could make a wrong interpretation or decision. This of course will involve money, health, environment and life. 4. There are many web sites in the Internet. It is important to choose the quality Web site that will provide quality information. On January 12, 2000, Fast Search and Transfer Incorporation launched a new 300 million URL databases at the All the
Web search site (Notess, 2000). Magellan rhttp://ww\v.magalen.exicite.com/niagellan/Info/advancedtips.html) in it

Magellan Internet Guide announced that they have more than 50 million websites in their databases. Hotbot (http://hotbot.lvcos.com/about/) in it information in HotBot: about us claim to have more than 110 million Web documents. 5. Each website has it own purposes. By identifying these, users can understand why information that they are looking for is different from one another. They should do critical thinking when doing any decision based on information that they
receive from Internet. Trochirn (1996) has mentioned that each website has it own
purpose such as information dissemination, education and training, commerce and advertising, entertainment, and communications.
a.
Information dissemination.
By far, the most common use for a website is to make information available to
anyone who would be interested in it. Organisation use websites to display their mission statements, organisational information, contact information, production
information, directories, technical assistance, provide access to databases, and so
on. Individuals use them to display their resumes, and information about their
families, hobbies, or personal interests.
b.
Education and Training.
Although closely related to the information dissemination function, the web is often used to provide specific training in well-defined topical areas. In universities, websites are increasingly used to support specific course content. In
organisational Intranets, websites provide training in essential job functions.
c.
Commerce and Advertising.
The web is an ideal platform for advertising and purchasing products or services.
Probably no area of web use will have greater economic impact than this one.
d.
Entertainment.
The web is rich, interactive, graphical environment. Put simply, it's fun to use.
It's not surprising that a variety of websites are constructed for entertainment
purpose, to play games, post humorous essays or jokes, show cartoons, and so on.
e.
Communications.
Increasingly, the web has become a generic platform for communicating via the Internet. Contemporary web technology allows the browser to send and receive email, participate in bulletin boards and chat-room discussions, accomplish on-line conferencing using whiteboards and sometimes even two-way audio and video
connections.
While these five purposes are the most frequent motivators for websites, most
websites are designed address more than one of them at a time. For instance, a corporate websites is likely to be set up to disseminate information to the public,
provide education and training, enable commerce and advertising, and facilitate communications.
Quality indicators in evaluating Internet resources.

There are a few proposed indicators of quality of the Internet resources by
Ciolek(1997), Smith(1997), Tillman(2000), Everhart(1996), Beck(2000),

Kapoun(1998), Alexander and Tate(1999), The ALSC Children and Technology
Committee(1997), Sullivan(2000) who attempt to specify of a good or high quality or useful Web resources. The summaries of such characteristics are:
1. Uniqueness of information, 2. Useful and informative. 3. Easy to find. 4.

Universally accessible. 5. Well structured & organized. 6. Well formatted & edited. 7. Easy to establish, run, maintain and improve on. (Ciolek, 1997).
1. Scope (breadth, depth, time, format [type of resources covered], 2. Content (accuracy, currency, authority, currency, uniqueness, Links made to other resources, quality of writing) 3. Graphic and Multimedia Design. 4. Purpose and Audience. 5.
Reviews. 6. Workability (user friendliness, required computing environment, search,
brows ability and organization, interactivity, connectivity), 7. Cost. (Smith, 1997).

1. Easy of finding out the scope and criteria, 2. Easy of identifying authority of
authors, currency, the last update and what was updated, 3. Stability of information.
4. Easy of use in terms of both convenience or organization and speed of connection
(Tillman, 2000).
1. Currency. 2. Content/Information. 3. Authority. 4. Navigation. 5. Experience. 6. Multimedia. V.Treatment. 8. Access. 9. Miscellaneous (page has received award(s)
etc.) (Everhart, 1996).
1. Accuracy, 2. Authority, 3. Objectivity, 4. Currency and 5. Coverage ((Beck, 2000), (Kapoun, 1998), (Alexander and Tate, 1999)).
1. Authorship/sponsorship (Who put up the web site?). 2. Purpose (Every site has a
reason for being there). 3. Design and stability (A great site has personality and
strength of character). 4. Content (A great site share meaningful and useful content that educates, informs, or entertains). (The ALSC Children and Technology
Committee, 1997).
1. Authorship and extent. 2. Date. 3. Depth. 4. Organization. 5. Audience. 6. Bias.
7. Innovation. (Sullivan, 2000).

The project by University of Georgia in 1996 until 1998 had developed a set of
criteria and standard in evaluating the quality of Internet information and for standards to guide the design of web resources. They hope this will help students, teachers and others who always use information from Internet. They had completed
four phases of the research project which are identification of possible criteria, editing
of consolidation of criteria, evaluation of consolidated criteria and development of

evaluation instalment (Oliver, 1998). The indicators of information quality and indicators of site quality can be seen in Appendix A and B.
Alexander and Tate (1997) remind of the additional challenges presented by web
resources. Among them are:

1. Use of hypertext links (Quality of web page linked to original web page may
vary. Evaluate each web page independently)

2. Use of frame. (Each frame displays a separate web page. Evaluate each frame independently)
8
3. Search engine can retrieve pages out of context. (Always try to return to the
homepage to determine the sources of information)
4. Marketing-oriented web page. (In other media, there usually are clear visual and/or audio distinctions between advertising and information. On web,
distinction between advertising and information can become blurred. Try to
determine if advertising and informational content are supplied by the same

person or organisation).
5. Blending of entertainment, information and advertisement. (The web has brought infomercial concept to new heights). 6. Software Requirements May Limit Access to Information. (Full access may
require additional software. Browsers may alter the appearance of Web Pages. Alter how much information is obtainable. Alter the appearance of information
obtained).
7. Instability of Web pages. (Web pages may more or disappear without notice. User
may not be able to refer back to a web page. Try to determine the stability of your
source Document source to the fullest extent possible). 8. Web Pages Susceptible to Alteration. (Accidental alteration. Deliberate
alteration).
When doing this study, ratings system used by a few websites are also studied. Among
the websites that had been reviewed in this study are The Argus Clearinghouse
(http://.clearinghouse.net/X and Gomez.com (http://www.gomez.com/).
The Argus Clearinghouse

The Argus Clearinghouse function is to rate on Guides. It is rated on the following
five criteria.
1. Level of Resources Description

2. Level of Resources Evaluation
3. Guide Design
4. Guide Organizational Schemes
5. Guide Meta-Information
Guides receive a rating of 1 to 5 checks for each criterion. An overall score of
> * / , / * / to / / / / is obtained by averaging the guide's score on these
five criteria.
Level of Resources Description
Descriptive information provides users with an objective sense of what the Internet resources cover, including: a Description of the resources' content (ranging from keywords to abstracts),
a Description of traffic levels, level of moderation, features (e.g. digests) for mailing list and Usenet newsgroups. a Intended audience for the resources,
a
a a
Description of the update frequencies for resources.

Access instructions for the resources. Technical performance level of the resources (i.e. a server is frequently down).
Level of Resources Evaluation
Evaluative information provides users with a subjective sense of the quality of the
Internet resources, including: a Quality of the content of resources (e.g. discussion in mailing lists and Usenet newsgroups, information in a Website). a Assessment of the resources' usability (e.g., document layout, readability, appropriate use of graphic, organization.) a Authority (e.g., reliability) of resource authors.
10
Guide Design
Quality guides balance aesthetics with usability:

a Images (are images attractive, do they support ease of navigation, do they load quickly), a Layout (does the author make appropriate use of headers, mixed font sizes, and
white space).
a Navigational aids (it is easy to find your way around, do you have a consistent
sense of context or understanding of where you are in the guide at any given
time).
Guide Organizational Schemes
Guides can be organized in one or more ways, including:
By subject (e.g. sports can be broken up into soccer, racquetball, etc.)
a
a
By format (e.g., mailing lists, Web sites, etc.).

By audience (e.g., academic vs. general users).
a By chronology (for a history guide). a By geography (for a guide to a region).
a By authors (for a literature guide).

Guide Meta-Information
Meta-information is information about other information. In this case, metainformation describes the guide itself, and may include: a a a Mission of the guide; why it was created, what it contains and what it leaves out. How the guide was researched and constructed. Information about the authors, their professional or institutional affiliations, and their knowledge of or experience with the subject.
a a
Information on how to contact the author and submit feedback and suggestions, Update frequency.
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Gomez.com
Gomez.com used scorecards to measure the quality of e-commerce sites with a
predominant focus on the Internet delivery channel and a secondary focus on
auxiliary channels. A standard methodology applies to all Scorecards created by
Gomez Advisors.
The method employed by Gomez put a premium on providing consistent, objective
and replicable Scorecards. Scorecards cover all firms in an industry that meet minimum standards of service (typically in terms of depth and breadth of product and national availability). Each Scorecard ranks firms based on how well each serves the needs associated with unique consumer profiles. Scorecard rankings comprise a set of 150 or more criteria points. These criteria are selected by Gomez experts to capture the quality of the Internet delivery of goods and
services for a given sector. Gomez experts employ a variety of data collection
methods, including: a Through, direct examination of a site.
a
a
Performance monitoring of secure and non-secure pages.

Pricing transactions.
Q Mock transactions or account opening.

a a Customer service interaction over the telephone and through the Internet. Supplemental questionnaire filled out by each firm.
Raw data for each criterion is selected for each firm and comes in several forms: Yes
and No, multiple choice selection, numeric (e.g.-%, time, $) of free-form textual
answers. To covert the raw data to scores, metric are created that convert each of the
aforementioned data types to binary score (0 or 1). Thus each one of the criteria is
either satisfied or not, according to specific objective standards. To create the
criteria, Gomez reviews all of the features and services that are delivered online (and
to some degree offline) across an industry.
12
When developing category rankings, Gomez assigns each criterion into one of five
categories. Individual criteria are weighted according to their importance to the
category and the customer profile. The five categories are:

1. Ease of Use: The Web site of a top firm in this category boasts an intuitive layout
with tightly integrated content and functionality, useful demos and extensive online help.
2. Customer confidence: The leaders in this category operate highly reliable Web
sites, maintain knowledgeable and accessible customer service organizations and

provide quality and security guarantees,
3. On-Site Resources: The top firms in this category not only bring wide range of
products and services and information onto the Web, but provide depth to these
products and services through a full range of electronic account forms, transactions tools and information look-up.
4. Relationship Services: Firms build electronic relationships through
personalization, by enabling customers to make service requests and inquiries online and through programs and rewards that build customer loyalty and a sense of community.
5. Overall Coast: Gomez looks at the total cost of ownership for a typical basket of
services customized for each customer profile.
From the literature review, there are no studies that have been done to compare those
academic library websites in Malaysia. Using those selected criteria from the review,
the researcher than will used it to evaluation the Malaysian academic library websites,
13
Research Design.
Methods of Investigation.
This is a comparative study of the academic library websites in Malaysia and the
method used to undertake this study is through direct examination of each selected websites. The examination only considered for those websites, which are presented on English version. The researcher then determines and compares the criteria that they have with the one that have selected as guide which been reviewed earlier. These will help in determining the quality and the best academic library websites. There are two methods used in examining the websites. For the criteria that have
stated facts, the researcher will compare it directly. Those facts, which need other
people judgement, researcher used 20 students from UiTM to give their votes. The
survey was done for the Category: Easy of use, Sub-Category 2: Web Site Design.
Those volunteer students will be showed eight selected websites for them to evaluate.
See Appendix C >, the Survey Form.
Data Collection and Data Analysis.

As the purpose of this research is to choose the quality and to find the best Academic
Library website in Malaysia. The studies have been done from November 2000 until May 2001. During the time of studies there are changes made by the Webmaster of a few libraries websites and this need a new study to be done again. Libraries websites
will keep on changing and this study will confirm of its status on the time of study.
Specifically, the studies have two objectives. First objective is to identify the quality criteria of academic library websites in Malaysia. Second objective is to identify the academic libraries website in Malaysia that meet these criteria.
14
Objective 1: To identify the quality criteria of academic library
websites in Malaysia.
The quality criteria of an academic libraries websites can be evaluated according to
the categories such as Ease of Use, User Confident, and On Site Resources. Those categories are taken from Gomez.com. Each category consists of sub categories,
which have their own criteria to evaluate. Those criteria are combination of criteria from Gomez.com, criteria that are listing from the project by University of Georgia
(Oliver, 1998) and the researcher personal observation. Below are the criteria of each
category.
Category 1 : Easy of Use

Sub Category 1.1 : Help Menu Criteria:
1. Is there any Help Menu or FAQ?
Web site should have Help Menu on every page. Help menu consists of the
main title in page where user can link to them.
Frequently Ask Question (FAQ) is a menu where users can use if there is any
question to ask (before they use e-mail to get an answer).
Sub Category 1.2 : Web site design Criteria
1. Is the type style and background make clear and readable? This is referring to the use of font style and colour of background. The combination of colour for
font and background should be easy for user to read the web page. 2. Is an icon represents what is intended? Icon should used to represent what
library intended. An example of this is the logo of database etc.
15
3. Is the layout is consistent from page to page? These refer to the layout design.
From front page to the link page on every subject there should be a consistent
in page layout if the link are still in one Webmaster design.
4. Is the page's presentation is eye-catching? This is one of the important things

when creating the web site. If the web page is not eye-catching, user will glance once and they would not come back. The use of colour on font (type and size), and background including watermark is very important to impress
the user. Not forgotten the grouping of information is also one of the criteria
to consider when creating the Web pages.
Category 2 : User Confidence

Sub Category 2.1 : Currency
Criteria:
1. When was it updated or revised? Web site should have the date of last
revision.
2. Has it been updated in 2001? It should have been update recently, in year 2001. If the link (that are the same Webmaster did) does changes, the front
page of web site should also be changed in their date.
3. How frequent it has to be updated? It should have frequency of planned

updates and revision stated. This will help user to plan their time to surf the
web sites again.
Sub Category 2.2 : Authority

Criteria:
1. Do they provide the contact address? Library web site should have an address,
e-mail, telephone, and fax number.
2. Can user identify from the domain where are the page originates? User can easily tell from the domain name where the page originates.
16
Sub Category 2.3 : Content
Criteria:
1. Do they have the description on the resources content? The link such as the
databases that the library subscribes should have description (keywords,
summarise or abstract) on the resources content.
Sub Category 2.4 : Navigation Aids

Criteria:
1. Is there a link back to home page? They should have a link back to the home
page on each supporting page.
2. Is the links easy to identify? Links should be easily to identity. This is by

either colour or the style such as font, underline or the symbol.
3. Is there a link to the parent University Websites? The web site should have a
link to its own University Website.
Category 3 : On Site Resources

Sub-Category 3.1 : Library Information Criteria:
1. Is there any information on library? The library Website should have
information on library history, vision and mission statement, Organization Charts, Opening Hours, Rules and regulations, Membership, Map or Floor plan of library, Who's who in library, Library Collections, and information on
library services.
17
Sub-Category 3.2 : Online Library databases Criteria:

1. Is there any information on library databases, which they subscribe? The
library should inform user the online databases that they subscribed. User should be able to get into the databases when they use Internet. 2. Do they inform user about the password when access the above subscribe
databases? If user needs to use the login number and password, the library
should inform user about this and how to get such numbers. 3. Do the library have their own build database, which can access online? The library should allow user to access online the "own build database."
4. Do the library compiled the Malaysian Websites? The library should compile Malaysian Websites such as Government Agencies Websites, Library Websites etc. for library user.
5. Do the library compiled the world databases? The library should compile world databases for library user.
6. Do the library have the free trail databases? The library should also informed
user of the free trail databases, which is a complimentary access from the publisher. The expiry date should be informed and deleted it when time
comes.
Sub-Category 3.3 : Online Library Catalogue

Criteria
1. Do the library have online library catalogue? The library should have Online
Library Catalogue. User can access this through Telnet or Web sites. 2. Do online library catalogue allow user to make any reservation or renewal through online? User should be allowed to make reservation and renewal through online.
18
Sub-Category 3.4 : Online Library publication and news. Criteria
1, Is there an online library publication or news? It is good to have library web sites, which have a library news or announcement such as notes from chief
librarian, vacancies, meeting etc.
Sub-Category 3.5 : Online Library Services Criteria:
1. Is there an Online Reference Services? It is good to have an online reference services. This Online Library Website can be contact through e-mail.
2. How fast is the Online Reference Library Services answer the simple
question? The Online Reference Library Services should answer it within a

day of working day.
Objective 2: To identify the Malaysian academic library website that meet the criteria.
The academic libraries Website will be match with the criteria stated in the table below. The best academic libraries website will be based on the total score point. This score point will be given to each criterion that the website have. The library website
which have highest point will be chosen as the best library academic website in
Malaysia.
The raw data collected from each library Websites has its own score. For criteria,
which the answer will be Yes, or No, the score is one (1) for Yes and zero (0) for No.
The criteria that not included such above will be: 0 for Don't Have, 1 for Bad, 2 for
Average, 3 for Good, 4 for Very Good, and 5 for Excellent. If the criteria are specific,
the score will be according to the standard mentioned in the table Table 1.1 - 1.4.
19
Websites in Malaysia - Category: Easy of Use.

Category
Easy of Use
Sub-Category
Help Menu
Criteria
Is there FAQ? Is there Help Menu? Help Menu score criteria: No Help Menu = 0, Help menu on 1-2 links =
Score
0-1 0-1-2-3-4-5
2 (average), 3-4 links = 3 (good), 56 links = 4 (very good), 7 and above links = 5 (excellent). Web site Design Is the type style and background make clear and readable? Is an icon represent what is intended? Is the layout is consistent from page to page? Is the page's presentation eyecatching?
0-1-2-3-4-5 0-1-2-3-4-5 0-1-2-3-4-5 0-1-2-3-4-5
20
Table 1.2: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia - Category: User Confidence
Category
User Confident
Sub-Category
Currency
Criteria
It has the date of last revision. It has been updated in year 2001. (Score: January (2), February (3),
Mach (4), April & May (5))
Score
0-1 0-2-3-4-5
It has frequency of planned updates

and revision is stated.
0-1
Authority
Address E-mail Telephone Fax Can easily tell from the domain name where the page originates.
0-1 0-1 0-1 0-1 0-1
Content
Navigation aids
The description of the resources
0-1
content (online databases) There is a link back to the home page on each supporting page. Links are easy to identify. Have a link to it own University Website.
0-1 0-1 0-1
21
Websites in Malaysia - Category: On Site Resources

Category
On Site Resources
Sub-Category
Library Information
Criteria
Information on library history Vision /mission statement Organization Charts Opening Hours Rules and regulations Membership Map or Floor plan of library Who's who in library Library Collections Information on library services.
Score
0-1 0-1 0-1 0-1 0-1 0-1 0-1 0-1 0-1 0-1 0-1-2-3-4-5
Online Library databases
Has subscribed to online databases and user can access it through Internet (Including those registered users only can use). Score criteria: 0=don't have. 1 database=bad, 2-4 d a tabases= average, 5-9 databases=good, 10-15 data base s= very good, 16 and above= excellent Has own build databases, which can be access online. Score criteria: 0=don't have, 1 database=good 2-3 data bases= very good 4 and above=excellent.
0-1-2-3-4-5
22
Websites in Malaysia - Category: On Site Resources (Continue)

Category
On Site Resources
Sub-Category
Other Online
Criteria
Compiled Malaysian Websites Links. Malaysian Websites score criteria: Link to such categories (e.g.:
Score
0-1-2-3-4-5
Databases
Libraries websites, government

agencies, etc). Link to 1 category =
1 (bad), 2-4 categories = 2 (average), 5-7 = 3 (good), 8-10 = 4
(very good), 1 1 and above = 5

(excellent) Compiled world databases (provided by others) for library user. Has free trail databases.
Online Library
0-1 0-1 0-1 0-1 0-1 0-1
Has online library catalogue.

Online Reservation Online Renewal.
Catalogue
Library
Publication/ news Online Reference
Has a library news or
announcement such as notes from chief librarian, meeting etc. Online Reference Services. Online Reference Services e-mail test. Score criteria: 0 = don't answer or after the fifth days, 1 = bad (Answer on the fifth days), 2 = average (Answer on the fourth days), 3 = good (Answer on the third days). 4 = very good (Answer
0-1
Services
0-1-2-3-4-5
on the second days), 5 = excellent

(Answer on the same day)
23
Findings
The result of the research can be seen from Table 2.1- 2.3 and the front pages of the websites will be shown in the appendixes D-K.
24
Table 2.1: A Comparative Study of Academic Library Websites in Malaysia - Result on Category of Easy of Use.
CATEGORY: EASE OF USE

Sub-category Criteria FAQs "Help Menu
Academic Libraries
UiTM UMSj UPMJUSM
0 5
UM IUTM IUUM I HUM

0 5 1
Help menu
0 1
0 2
0 5
0 1
0
5
*Web site design
Type style and background make clear and readable Icon represent what is intended The layout is consistent from page to page Page's presentation is eyecatching
4 3 5 3
20
4 2 3 3
5 2 2 3
14
4 3 3 3
18
5 3 5 5
23
5 2 2 3
15
5 1
4 3
14
5 1 5 5 21
TOTAL SCOREI
13
NOTES on score criteria for Table 2.1 Score points are given by 1=YES and 0=NO If mark by * the score are as followed; 0=don't have, 1=bad, 2=average, 3=good, 4=very good and 5= excellent. Help menu score criteria: Mark by **. Help menu on 1-2 links = 2 (average), 3-4 links = 3 (good), 5-6 links = 4 (very good), 7 and above = 5 (excellent). Abbreviation: UiTM = Universiti Teknologi MARA, UMS = Universiti Malaysia Sabah, UPM = Universiti Putra Malaysia UM = Universiti Malaya, UTM = Universiti Teknologi Malaysia, UUM = Universiti Utara Malaysia HAM = International Islamic University Malaysia
Table 2.2: A Comparative Study of Academic Library Websites in Malaysia - Result on Category of User Confidence CATEGORY: USER CONFIDENCE Academic Libraries UiTM| UMS| UPM|USM |UM
Sub-category Currency
Criteria It has the date of last revision **lt has been updated in year 2001 Frequency of planned updates and revisions is stated.
Address
|UTM |UUM [HUM
1
5 0
1 2 0 1 1 1 1 1
1 5 0 1 1 1 1 1
1 4 0 1 1 0 0
1 5 0
1 5 0
1 5 0
1 5 0
Authority
Email Telephone Fax Can easily tell from the domain name where the page originates Content
Description of the resources' content (Online databases)
1 1 1
0 1
1 1 1
0
1 1 1
1
1
1
0 0 0
1 1 1 1
1
1
1
1
1
1
1
1
Navigation aids
There is a link back to the home

page on each supporting page
Link are easy to identify Link to the University H/page

TOTAL SCORE
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
0 1 1
1 1 1
14 | 12 | 15 | 12
14
15
11
15
NOTES on Score criteria for Table 2.2 Score points are given by 1=YES and 0=NO If mark by * the score are as followed; 0=don't have, 1=bad, 2=average, 3=good, 4=very good and 5= excellent Currency score criteria mark by ** the score are as followed; 0=don't have, 2=January, 3=February, 4=March and 5=April & May Abbreviation: UiTM = Universiti Teknologi MARA, UMS = Universiti Malaysia Sabah, UPM = Universiti Putra Malaysia UM = Universiti Malaya, UTM = Universiti Teknologi Malaysia, UUM = Universiti Utara Malaysia HAM = International Islamic University Malaysia
Table 2.3: A Comparative Study of Academic Library Websites in Malaysia - Result on Category of On Sites Resources
CATEGORY: ON SITE RESOURCES
Academic Libraries Criteria

Library History UiTM| UMS| UPM|USM JUM [UTM |UUM |IIUM
Sub-category Library Information
Vision/Mission Organization Charts Opening Hours

Rules & Regulations
Membership Map/Floor plan Who's Who in the library Library Collections Library Services Online Library Databases "Library databases (subscribe) "'Library Own Databases ****Malaysian Websites links World resources(others' database) Freetrail databases
Has online Library Catalogue Online reservation
1 1 0 1 1 1 0 1 1 1 1 0 2 1 1
1 1 1
1 1
0 1 1 1 0
1
0
1 1
0 0 0
1 1
0
0 0
1
0
1 1
3
0
1 1 1 1 1 1
4 3 5 1 1 1
0
1 1 1
0
1 1 1
1 1 1 1 1 1 1
1 1 1 1
0
1
1 1
1
0
1
0
1
0 0 0 0
1 1
1 1 1
3 0
1 1
1
5 0 1 0 1
4 5 5 1 1
5 5 5 1 1
5 5
2 1 1
Other Online Databases
2 0 1 1 0 0
Online Library Catalogue
1
0
1
0
Online renewal [ Library's Publication/Newsl Online Services Library news/publication online) Online Reference Services E-mail test on Online Ref. Services
1 1
0
1
0
1
0 0
1 [ 0 [ 0 | 0 | 1 | 1 | 0 | 1 |
1 0 0
0 1 0 0 3 26 1 3 0 5 1 0 1 0
TOTAL SCORE
18 | 15 [ 25
33 | 29 | 16 | 13 j
NOTES on score criteria for Table 2.3
Score points are given by 1=YES and 0=NO

If mark by * the score are as followed; 0=don't have, 1 =bad, 2=average, 3=good, 4=very good and 5= excellent.
Library databases score criteria: Mark by " 0=don't have, 1 database=bad, 2-4 databases=average, 5-9 databases=good, 10-15 databases=very good, 16 and above databases = excellent.
Library own databases score criteria: Mark by ***
0=don't have, 1 database=good, 2-3 databases=very good, 4 and above databases =excellent.
Malaysian links score criteria: Mark by ****. Link to such categories (Libraries websites, government agencies, etc)
Link to 1 category = 1 (bad), 2-4 categories = 2 (average), 5-7 = 3 (good), 8-10 = 4 (very good),
11 and above = 5 (excellent)

Abbreviation:
UiTM = Universrti Teknologi MARA, UMS = Universiti Malaysia Sabah, UPM = Universiti Putra Malaysia UM = Universiti Malaya, UTM = Universiti Teknologi Malaysia, UUM = Universiti Utara Malaysia HAM = International Islamic University Malaysia
Conclusion/ Recommendations/ Suggestions

In getting the result of the first objective of the research, that is, to identify the quality
criteria of academic library websites in Malaysia, examining has been done on selected
local library websites and it has been then combined with the three categories selected from Gomaz.com and a few criteria from the project by University of Georgia. The result is shown in Table 2.1 - 2.3. It is suggested that the librarian should consider the criteria
from the table when they intend to build or update their websites.
The result of the second objective is as follows: In the Category of Ease of Use, it has
shown that University Malaya Library has the highest score. For the Category of User
Confidence, Universiti Putra Malaysia (UPM) Library, Universiti Teknologi Malaysia (UTM) Library and International Islamic University Malaysia (IIUM) Library have the highest score. The three of them have the same score. The Category of On Site Resources
the University Malaya (UM) Library has the highest score.
Based on the total score from the three categories, the best academic library websites
goes to University Malaya Library.
After examining the abovementioned-selected websites, the following are the summaries
and recommendations:
When examining the criteria on FAQ and Help Menu, it is found that FAQ is not popular
at all. Universiti Teknologi Malaysia (UTM) Library is the only one, which has its FAQ,
function.
Most of the libraries have Help Menu but still a few libraries do not taking care of these
important criteria. Help Menu is a good short cut. Users know where they are and it helps
them not to go back to the Main Menu, when they intend to select to other location.
29
Web Design, which was examining by the students, is one of the most important criteria.
User will reach at the front page first. They will judge it whether it is good or not. This is
the first impression the library gives to their users. The web pages of the library are also actually presenting the University. If the University has received the ISO award whether it is ISO9000 or ISO9004, the web pages of the library must also show the same kind of
achievement. Website Design category gives the University Malaya (UM) Library the
highest score.
In the Category of User Confidence, it was found that most of the libraries make a good
updated for their websites especially in the front page, but when goes deeper to their links
still have, a few libraries do not update those links. Research did show that no libraries
give the frequency of their library updating.
Most of the library websites give the description of the online databases that they have. It helps users to make quick decision on which databases they should used. In addition, they
also provide good library information to their user.
Online Catalogue is necessary for all libraries. Research showed that all of the libraries
have it. UiTM library has produced better service through it online catalogue. It is not
only user can search, make a renewal and reserve the book but it is also provide them
with information of user profile which includes the list of books that been borrowed and
returned.
Most of the libraries have the Reference Department and it can be accessed in the websites. When users have problems, they may contact the reference librarian. However, some libraries prefer to link users problem through their feedback, comment, and
suggestion box. Some libraries listed their liaison officer for user to contact. In the email
test, which is intend to get response from the reference librarian or people in charge of
the websites, only three libraries have replied.
30
The poor response could be due to many reasons, example the server problems, where the email could not be reached the addresses, the officer in charge may be on leave or the
officer does not have the answers. However, the most important thing when the person in
charge received the email, they should inform the user if the action will take a few days to be settled. The three libraries that reply to this test are UM Library, UTM Library and
Universiti Sains Malaysia (USM) Library.
Watermark is one of the good style in producing the website, even though it was not a criteria for this study. It should be simple and not disturbing the user when reading the
web pages. UiTM library is the only library that has watermark in its link pages even
though there are still rooms for improvement.
Finally, it is suggested that librarian should consider their library websites as one of the
important sources in getting information when doing a library instruction to the new
students. It is not only to inform users of the services but also to guide them to proper
information and know how to use the facilities in the websites.
31
References
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Library: Chester. Retrieved January 29, 2001 from World Wide Web: http://www2.widener.edu/Wolfgram-Memorial-Librarvf/webevaluatioa/webeval.htm
The ALSC Children and Technology Committee (1997). How to tell if you are looking at
a great web site: selection criteria. Retrieved January 29, 2001 from World Wide Web:
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2001 from the World Wide Web: http://WH-w.cleannghouse.net/ratings.html
Balas, J. L. (2000, September). If you build it, will they come? Computer in Libraries,
20(8). Retrieved April 2, 2001 from EBSCO database on the World Wide Web:
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World Wide Web: http://www.ebsco.com

Beck, S. (2000). The good, the bad & the ugly: or why it's a good idea to evaluate web
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2, 2001 from the World Wide Web: http://www.ciolek.com/WWWVPLpages/QltvPaRes/QltyTruisms.html
Ciolek, T. M. (2000). Top 10 ways to make your WWW service a flop. Retrieved January
22, 2001 from the World Wide Web: http://wwH'.ciolek.com/WWWVLPages/QltyPages/FlopMaker.html
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Clyde, A. (1998, March/April). Evaluating and selecting Internet resources. Emergency Librarian. Retrieved January 10, 2001 from Proquest database on the World Wide Web:
http://proquest.umi.com/
Clyde, A (2000, December). School library web sites. Teacher Librarian, 28(2).
Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.cbsco.com Clyde, L. A. (2000). A strategic planning approach to Web site management. The
Electronic Library, 18(2), 97-108. Retrieved January 10, 2001 from Proquest database on
the World Wide Web: hup://proquestumi.com/

Everhart, N.(1996) Web page evaluation worksheet. St. John's University: N.Y.
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http://www.duke.ed ii/-~del/eval imtion.html
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http://hotbot.lvcos.com/about/
Kapoun, J (1998, July/August). Teaching undergrads WEB evaluation: a guide for library
instruction. C&RL News. Retrieved January 10, 2001 from World Wide Web:
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Kinik, K. (2001). The library that never closes. Forbes, 167(4). Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com
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Kirk, E. (1996). Practical steps in evaluating Internet resources. Retrieved February 3,

2001 from World Wide Web: http://milton.mse.jhu.edu:80Ql/research/education/practical.html
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35
APPENDIX A
List of Indicators of Information Quality compiled by University of Georgia in 1996 until
1998.
Source: Oliver, K.M.(1998). Evaluating the quality of Internet information sources. Retrieved January 10,
2001 from the World Wide Web: http://www.edtech.vt.edu/edtech/kmoliver/webeval/webeval.html
Rank Indicator
1 Is there a good organisational scheme (e.g., by subject, format, audience, chronology,
geography, authors, etc. Is the information sufficiently current to meet the user's needs?
Are there any obvious errors or misleading omissions in the document?
Are the links relevant and appropriate to the document? What is the author's name?
What is the author's professional or institutional affiliation?
Does the author or the sponsor of the site have a vested or commercial interest in the
topic? Are the links evaluated in any way prior to inclusion? When was the document last revised?
10 What is the title of the document? 11 Within what major fields, disciplines, or topics does the document fall? 12 Does the content fit the stated scope, purpose, and audience? 13 Is the content related to the user's needs? 14 Is the scope of the document clearly stated? 15 Is the author a recognised authority on the topic of the document? 16 If the document deals with controversial issues, is the bias of the author clearly
identified?
17 Does the author provide a bibliography or cite references to confirm the accuracy of
the information?
18 Is the title of the document descriptive of its content? 19 Is the site sponsored or cosponsored by an individual or group that has an established
36
position regarding the issues discussed in the document?

20 Is there a description of the document's content? 21 Does the use of graphics and icons contribute to the clarity and usability of the
information? 22 For what audience was the document designed?

23 What individual, group, or organisation sponsors and/or maintains the site? 24 What is the mission, purpose, or scope of the document?
What are the link selection criteria, if any?
26 Are there any obvious gaps or omissions in the coverage of the topic?
27 Is there provision for topic narrowing via conventions such as menus that follow the
organisational scheme?
28 Does the content fit the stated scope, purpose, and audience?
29 What is the author's training or experience with the topic? 30 Is the information presented in the document of a consistent quality?
Is the coverage of the topic sufficiently broad to meet the user's needs? 32 Is the author affiliated with an educational institution, research laboratory, governmental agency, or other reputable organisation related to the topic of the
document?
33 When was the document created?
34 Was the development of the document funded or otherwise supported by an
individual, group, or organisation other than the identified author?

35 Is the author's experience appropriate and related to the topic of the document?
36 Does the author provide verifiable statistics to support conclusions?

37 Are links annotated?
38 Does the document provide any new information on the topic?

39 If the resource is to be removed, does the site state where it will be available?
40 Did other individuals, groups, or organisations provide assistance in the creative
process?
41 Are there indications of careless or hasty preparation, such as spelling or grammatical
errors?
37
42 Is the document a primary (original, unfiltered material) or secondary (modified,

selected, or rearranged information about primary materials) source?
43 Are there indications of gender or racial biases and stereotyping in text or graphics? 44 What is the author's position title or academic rank?
45 Is the author's training appropriate and related to the topic of the document?
46 What do the links offer that is not easily available in other resources?
47 Is the user informed of improper or controversial materials (e.g., adult language,
sexually explicit material, gratuitous violence, etc.) within the document?
48 Is the document stable, or likely to be replaced or removed from the site at any time? 49 Has the author published related materials dealing with the topic of the document? 50 Is the site maintained by a university, governmental agency, or other reputable
organisation? 51 Are users informed of the type of information they are linking to (e.g., definitions, elaboration, example, etc.)? 52 Are the limits of the document stated?
53 Is the document integrated within a broader context or field of knowledge?
54 Are all sides of controversial issues presented, or is it necessary to seek alternative views?
55 Has the document been linked to or referenced by a recognised authority?
56 Does the site offer a variety of features in addition to delivering content (e.g., provides
e-mail links for further information, downloads, ordering, discussion lists)?

57 Is the methodology used to develop the resource described and appropriate to the
content? 58 Are links provided primarily to resources rather than just lists of resources? 59 Has the document been subjected to a peer review process?
60 Is there a description of the pattern for updates (e.g., weekly, annually, etc.)?
61 Does the author follow a recognised style manual to cite references and quoted
materials?
62 Does the information provided contradict or confirm the information from other
sources?
38
63 Is interactivity employed (e.g., can users click or input an answer and receive
feedback have an opportunity to practice what is presented, etc.)?

64 Are use strategies or lesson plans provided to assist teachers in using the document?
65 Are a variety of media employed to support learning modes (e.g., visual, aural,
numerical, verbal)?
66 Is the document designed to meet individual audience needs (multiple developmental
levels)? 67 Are there links to an appropriate range of Internet resources (e.g., links to gophers)?
68 Has an appropriate treatment been applied (e.g., game, simulation, tutorial, etc.) to
meet the objectives?

69 When was the document placed on the Internet?
70 Can the treatment employed be generalised to an appropriate range of situations (e.g.,
case based, real-world samples in addition to theoretical conjectures, etc.)?

71 What is the author's phone number?
39
APPENDIX B
List of Indicators of Site Quality compiled by University of Georgia in 1996 until 1998.
Source: Oliver, K.M.(1998). Evaluating the quality of Internet information sources. Retrieved January 10,
2001 from the World Wide Web: http://www.edtech.vt.edu/edtech/kmoliver/webeval/webeval.html
Rank Indicator
Is there a good organisational scheme (e.g., by subject, format, audience, chronology, geography, authors, etc.)?
Is the design so complex that it detracts from the content?

Are readability and legibility guidelines followed (e.g., sufficient colour and tone
contrast between text and background, font size, doesn't use all caps, etc.)?
Are the links clearly visible and understandable? Is there a consistent sense of context or understanding of position within the document at any given time?
Does the use of graphics and icons contribute to the clarity and usability of the
information?
What is the URL of the document?
How reliable are the links (are there inactive links or references to sites that have moved)?
What individual, group, or organisation sponsors and/or maintains the site?
10 Is it a commercial site that requires payment for full access?

11 Is there a table of contents that can be used to navigate within the document?
12 Is there an index that can be used to navigate within the document? 13 Is there provision for topic narrowing via conventions such as menus that follow the
organisational scheme?
14 Do essential instructions appear before links and other interactive portions? 15 If the resource is to be removed, does the site state where it will be available? 16 Does the document follow accepted graphic design principles (e.g., balance, unity,
proportion, simplicity, etc.)? 17 If commercial, is the price specified up-front?
40
18 What is the name of the site? 19 Do the creative elements enharupe the usability and appeal of the document? 20 Is it usually possible to reach the site, or is it frequently overloaded or shut down? 21 If involving confidential information, are interactions secured?
22 Does the document follow accepted text design principles (e.g., appropriate use of
headers, limited mix of type styles and sizes, etc.)?

23 Are links annotated?
24 Does the interface make use of consistent menu conventions from screen to screen
(e.g., terminology, icons, positioning on page, etc.)?

25 If linking to another page, is there a way to get back to the home page?
26 Are users informed of the type of file they are linking to (e.g., video, sound, text,
9 etc.)1?
27 Is the user informed of improper or controversial materials (e.g., adult language,

sexually explicit material, gratuitous violence, etc.) within the document? 28 Does the site offer a variety of features in addition to delivering content (e.g., provides
e-mail links for further information, downloads, ordering, discussion lists)?
29 Is the document source code free of bugs and breaks? 30 Is it easy to locate a particular page from any other page? 31 What is the URL of the site?
32 Is there a built-in search function within the document?

33 Are links provided primarily to resources rather than just lists of resources? 34 Is the document stable, or likely to be replaced or removed from the site at any time?
35 Is there a text alternative to the images?

36 Is interactivity employed (e.g., can users click or input an answer and receive
feedback, have an opportunity to practice what is presented, etc.)?

37 Does the page take a long time to download?
38 Does the use of time dependent media (e.g., animation, sound, video, etc.) contribute
to the affective appeal of the document?

39 Is attention paid to the needs of the disabled (e.g., text versions of sound files for the
audio impaired, etc.)?
41
40 Does the use of pictures or graphics add to the visual appeal of the page?
41 Does the document stimulate the user's creativity or thinking?
42 Are use strategies or lesson plans provided to assist teachers in using the document? 43 Are users informed of the type of information they are linking to (e.g., definitions, elaboration, example, etc.)?
44 Is the site English only or can speakers of other languages access the site in their
languages?
45 Is the information on individual pages concise, or is lengthy scrolling required?
46 Is there a system of "help' for those requiring it?

47
Are any rules for use of the site or resources within the site stated up front?
(e.g., icons and visuals for kids, or text links and indexes for adults, etc.)?
48 Are the visual metaphors employed (icons) appropriate for pre-defmed age groups 49 Is the site stable, or has the URL changed?
50 Does the resource attract and maintain the user's attention (e.g., use of humor, active
responding, feedback, etc.)?

51 Which formats does the site support (VRML, Netscape 2.0, Gopher, etc.)?
52 Are a variety of media employed to support learning modes (e.g., visual, aural,
numerical, verbal)?
53 How helpful is the "help" system? 54 Does the use of colour add to the visual appeal of the document?
55 If information is arranged in columns, does the page exceed a single screen?
56 If required, is the use that will be made of log-on information described?

57 Are users informed when they are about to link off the site containing the document?
58 Is the user informed when the host site is collecting usage data? 59 Have different versions been produced to support a variety of browsers? 60 Does the document show evidence of originality and creativity in the visual design
and layout?
61 Is the site designed to support group use or is it more individually based? 62 Does the site require a log-on? 63 Is content structured to be accessible during a single class period (30 or 40 minutes)?
42
64 Is there an image map that can be used to navigate within the document? 65 Are graphics shown in in-line form for quicker downloading? 66 Are there links to an appropriate range of Internet resources (e.g., links to gophers)? 67 Is there a description of the traffic levels at the site?
43
Appendix C
Survey on Academic Libraries Websites in Malaysia.
Thank you for your participation in this research. You will be showing eight selected academic libraries websites. On each websites. you will give four questions to answers. The answers are
base on your own judgement. You can choose the score as follows: 1 = bad, 2 = average, 3 = good, 4 = very good, 5 = excellent
Category: Websites Design

Criteria
Libraries Websites UiTM UMS UPM USM UM UTM UUM HUM
1 . Type style and back ground make clear
and readable 2. Icon represent what

is intended
3. The layout is
consistent from page
to page
4. Page presentation
eye catching
44
Appendix D
Perpustakaan Tun Abdul Razak, Universiti Teknologi MARA Website and Online
databases
45
PTAR UiTM Shah Alam
Page 1 of 1
el co me To Information bat a way "Perpustakaan Tun Abdu) Rttzak (PTAR)" UiTM Sh Malay version (click here)
Library Catalog
Customer [Services Information Services

:
Online Databases Online

Newspaper
lory
Electronics Resources
Online
(References
E-Journals
E-Books
Research Guides
Virtual
Library
University Libraries
vi; f M L Officers
ABOUT US > > STAPF Admiruslration
Librarhu: ,
; ^ y.,jiu.ti.!_!--. Depiii irnent : '.-br j)idn_lj;?v)5 inu:LuL> !.
Last Updated: April 23, 2001. visitor '
tsJgna]:';...-"
PTAR UiTM 40000 Shah Alam Selanyor ll: O3-S5164051
http://www.itm.edu.my/acactr/ptar/
5/24/01
Appendix
Universiti Malaysia Sabah Library Website and Online databases
48
Universiti Malaysia Sobah Library
Locked Bag 2073

88999 Koto Kinabalu, Sabah Tel. No. : 088 - 320000
Fax. No. : 088 - 320232
Comment : webmaster
Last update : 19 January 2001
Back to UMS Homepage
onlinedatabase
Page I of5
ON-LINE DATABASE
To further fullf ill the needs of library users especially for latest and faster retrieval of resources, the
library has subscribed a few on-line databases. However, these databases are accessible via campus network only. Those who intends to access the databases via off campus are advised to get in touch with
the Head of Readers and Information Service or Head of Multimedia and Archive Service.
Stated beiow are on-line databases subscribed by the library;
Berte-smann
On-Line Library Link o LINK is divided according to fields of life sciences, chemical sciences, geosciences, computer
science, mathematics, medicine, physics and astronomy.
ANBAR
The Anbar Electronic Intelligence Library comprehensively covers more than 800 top international journals. About 450 journals in management, 200 in computer science and 150 in civil engineering.
Emerald Intelligence+Fulltext delivers multi-user access to over 130 journals such as the European Journal of
Marketing, International Journal of Operations and
Kiii era Id
Production Management, Personnel Review, the TQM

Magazine and many more. The database contains over 25,000 management articles from its archive back from 1989.
r/'EBSGO
F/4il*Mki
EBSCOHost On-Line Journal gives a choice of accessing or searching for articles in a journal through EBSCOHost Web or EBSCOHost No Frame. EBSCOHost On-Line Journal contains fulltext and abstract of journals on Business Source Elite (960 journals), Academic Search Elite (1,250 journals), ERIC (750 journals), World Magazine Bank (270 journals), EBSCO Animals and EBSCO On-Line Citations.
tp://\vww.ums.edu.my/library/onlinedatabase.html
3/28/01
onlinedatabase
Page 2 of 5
ACM, the Association for Computing Machinery, is an international scientific and educational organization dedicated to advancing the arts, sciences, and applications of information technology. With a world-wide membership of 80,000, ACM functions as a locus for computing professionals and students working in the various fields of Information Technology.
GMID or Global Market Information Database provide EUROMONITOR

database to search for information about Country Data,
Consumer Lifestyles, Consumer Market Sizes, Forcasts, Companies and Brands, Information Sources, Major Market Profiles and Market Analysis.
Databases in Engineering Village 2 includes; Compendex Website Abstracts

US Patent Office
CRC Press Handbooks Industry Specs and Standards
LEXIS-NEXIS
LEXIS-NEXIS Academic Universe provides access to a wide range of news, business, legal, and reference information.
TRIAL DATABASE
Occasionaly , users will be informed about electronic journals which are on trial. Users are advised to
use this opportunity to use the trial database and at the end of the trial, comments from users are most welcome. The library will based the on-line database subscription from users comments. Jsted below ore some of the database which are on trial at the moment.
:p://www.ums.edu,my/library/onlinedatabase.html
3/28/01
onlinedatabase
Page 3 of 5
-&cinc1>ircf "* is your Web (reformation

Sdurc0 (Of st:icn,Hfit:, tirc-Knictal or^d rrvodictal (ST<Mj rosEsardh tbcal oifurs atx^ss to rr-ior thar5
SCIINCI
I , I DO journals (across I 6 fields o) science, rncl-rdir*tj Iha soc:ial stierM^s. 1"Ha St'icnccDirat:) pfiatform pravidcis ustsrswith is powurl^l search Erviîn.tj, tntuifivc n-iwigjiaHor!, aT"d unprEicoder^t-cd or:c.KSs to ftill-ttixl inforrrvtrfiors.
To be able to access this trial, click on the green icon 'Group-wide login'. Please note that the trial ends middle of March 2001.
The SciFinder Scholar is on trial at the moment.

This database is especially benef ial to Chemical
Students. However, the library is only able to provide limited access to this trial. Kindly refer to Library Building DKP Al, Bl and B2 for further information. Only few PC have this trial. Please refer to the text provided on how to access the database. Please note that the trial ends January 2001.
S C H O L A R
ProQuest*
PsycINFO trial by Proquest. This database is beneficial to students studying psychology and education. To be able to get access to this database, please note below; Account 1C)
Password
006RH8BJ4X welcome
Please note that this trial ends January 2001.
Please be informed that there is a FREE 5 DAY TRIAL of these database from Ei. 1. Ei Computing Village 2. Ei Engineering Village 3. Ei Paper Village Feel free to register and try them and give your
feedback to our Librarian.
http://www.ums.edu.my/library/onlinedatabase.html
J/28/01
onlinedatabase
Page 4 of 5
6BHC (to* srm t Cow* toe AN n0 nmrna
THE WALL STREET JOURNAL or WSJ.COM gives an exclusive 24-hour coverage from the most trusted and accurate sources of news and analysis on the world of business, have research business and investment prospects with detailed Briefing Books on over 22,000 companies around the world and provide 30-day archives for information from all the global editions of the The Wall Street Journal, Barren's Online and Dow Jones Newswires.
User Id : unimasabah Password : trial
Please be informed that the trials ends middle of

February 2001. Should you have problem in accessing the database kindly contact Librarian.
Aside from the above on-line databases, the library also have a collection of databases which is available in the form of CD-ROM such as 'Academic Search Fulltext International1, 'Aquatic Science and
Fisheries Abstract' (ASFA), 'Euromonitor', 'Global Book in Print', 'Pro-Quest Dissertation Abstract', 'Wilson - Applied Science / Business/ Humanities/ General Science/ Social Science Abstracts' and many more. For further information, kindty get in touch with our library staff at the Multimedia Counter in DKPA2.
Universiti Malaysia Sabah Library Locked Bag 2073

88999 Kota Kinabalu, Sabah Tel. No. : 088 - 320000 Fax. No. : 088 - 320232
Comment : webmaster
Home Highlight Service Facilities Important Information General Information UMS Catalogue fOPAC)
littp://www.ums.edu.my/library/onlinedatabase.html
i/28/01
Appendix F
Universiti Putra Malaysia Library Website and Online Journals
55
Online Journals
World Library Catalogues
UPM Library Databases - Web Access
ProQuest Digital Dissertations

NSTP E-Media UPM Research Online ^Pp UPM Dissertation Abstracts
Connected Learning House Malaysia Federal Ministries and Government Agencies Higher Institutions Higher Institution Libraries KLSE Public Listed Companies
Malaysian Library Catalogues Malaysian Newspapers

Circulation Electronic Databases Facilities Fee-based Services Information Literacy Course (EDU3Q14) Information Literacy Programme Interlibrary Loan Reference And Information MalaysianaWeb MASTICLink National Library of Malaysia National Digital Private Educational Institutions R & D Institutions
HFMLfaka
Distance Education (PJJ)
Universiti Putra Malaysia UPM Faculties & Centres
Book Reservation Interlibrary Loan Requests [ Guestbook]
Comments/Suggestion or Problem
Copyright ^Library. Universiti Putra Malaysia Last Updated : 12 April 2001
Online Journals
Page 1 of 3
Online Journals
Universiti Putra Malaysia library subscribes to the following online journals services :Cambridge Scientific Abstracts (usemameûpm, password=upml70)
Scope: Aquatic sciences & fisheries, Biomedical sciences, Biochemistry, Biotechnology & Bioengineering, Genetics, Microbiology, Neurosciences,Pharmacology & Toxicology, Zoological
Specialties & Ecology, Conference proceedings, Engineering & computer science, Environmental sciences & pollution management, Market research, Materials science
Computer Database
Scope: Computer-related product introductions, news, and reviews in areas such as hardware, software,
electronics, engineering, communications and application of technology
EBSCOhost on the World Wide Web (Click here to request for userid and password)
Scope: Social sciences, Humanities, General science, Multi-cultural studies, Education, Business, Management, Economics, Finance, Banking, Accounting, Nature and habitat of familiar animals
Economic Journals
Elsevier Science Journals Emerald Intelligence and Full Text Electronic Library
Scope: Engineering, General Management, Human Resources, Information Management,
Library & Information Services, Marketing, Operations, Production & Economics, Property, Quality, Training & Education
Ei Engineering Village
Scope: Aerospace engineering, Bioengineering, Chemical engineering, Civil engineering, Computer engineering, Electrical engineering, Environmental engineering, Manufacturing engineering, Materials engineering, Transportation engineering
IEE Online Journals (userid=upmserdang, password=auryal)NEW

Institute of Physics Electronic Journals
Scope: Condensed Matter and Materials Science, Applied Physics, Applied Mathematics and Mathematical Physics, Measurement Science and Sensors, Plasma Physics, Optical, Atomic and Molecular Physics, High Energy and Nuclear Physics, Medical and Biological Physics, Physics
Education, Computer Science, General
Journals on subscription with Ebsco (Click here to submit request for userid and password) American Heart Journal (usemame=uprnlib,password==uprnahj) Business Week The Chronicle of Higher Education Clinical Chemistry Development and Change European Journal of Endocrinology Industrial Relations Journal of Anatomy Journal of Applied Physiology The Journal of Clinical Investigation Journal of Clinical Psychology Journal of Graph Theory
http://www.lib.upm.edu.my/ejour.html
5/24/01
Online Journals Journal of Regional Science Mathematics of Computation MGG Molecular and General Genetics Pediatrics Review of Scientific Instruments Review of Modern Physics SIAM Journal of Mathematical Analysis SIAM Journal on Numerical Analysis SIAM Journal on Scientific Computing SIAM Review
Journals of the American Physiological Society AJP: Cell Physiology AJP: Endocrinology and Metabolism AJP: Gastrointestinal and Liver Physiology AJP: Lung Cellular and Molecular Physiology AJP: Heart and Circulatory Physiology AJP: Regulatory, Integrative and Comparative Physiology AJP: Renal Physiology AJP: Advances in Physiology Education American Journal of Physiology Journal of Applied Physiology Journal of Neurophysiology Physiological Review LINK Information Service (Springer Online Journals)NEW
Page 2 of 3
Scope: Chemical Sciences, Computer Science, Environmental Sciences, Life Sciences, Geosciences,
Engineering, Law, Mathematics, Physics and Astronomy, Economics, Medicine
Ovid Online (Click here to request for userid and password) (Online access to Medline and Ovid journals database, with full text access for the following journals on subscription:-) British Journal of Surgery Histopathology Journal of Behavioral Medicine Journal of Viral Hepatitis Transfusion Medicine American Journal of Obstetrics and Gynecology American Journal of Surgery Annals of Surgery . Archives of Opthalmology Current Opinion in Obstetrics & Gynecology Current Opinion in Psychiatry Family & Community Health Journal of Vascular Surgery Neurosurgery New England Journal of Medicine
Oxford Journals
Scope: Area Studies, Art History, Music and Visual Culture, Biochemistry and Molecular Biology, Biology and Ecology, Classics, Computing and Engineering, Economics and Business, Genetics, Geology,
History, Law, Linguistics and Philology, Literary Studies, Mathematics and Statistics, Media and Communication Studies, Medicine, Neurology and Neuroscience, Oncology, Orthodontics, Philosophy and Theology, Politics and International Relations, Psychology and Psychiatry, Public Health, Sociology, Social Policy and Social Work
(full-text access to the following journals on subscription with OUP Press)
5/24/01
Online Journals
Page 3 of 3
Biometrika Human Reproduction Update

IMA Journal of Applied Mathematics IMA Journal of Numerical Analysis Journal of Experimental Botany Mind Nucleic Acids Research
ProQuest Medical Library
Scope: Critical Issues, Earth Science, Health, In The News, Industry & Technology, People, Plants & Animals, Social Studies, Sports & Entertainment, Teacher Topics, The Arts.
Sciences of Soils (Online Journal for the Soil Sciences) Wiley Journals Online (fulltext available for the following journals only)
Biotechnology & Bioengineering
Cytometry Developmental Dynamics
Journal of Cellular Physiology Journal of Clinical Ultrasound Journal of Graph Theory

Journal of Policy Analysis and Management
Journal of Polymer Science

Software :Practice and Experience
Most of the above journals are accessible through the internet from -within UPM campus only.
The following journals/databases are on free trial access:Animalscience.com fusername=putra, password-library) Global Market Information Database (Company name=upmgmid, userid=upm, password=upm) On trial till 30th April 2001 Institute of Physics - free journals access (username=upmlib, password=upmiop) Nutritiongate.com (username=upm, password=Ubrary)
Last updated: llth May 2001
PM Library Mainpage
5/24/01
Appendix G
Perpustakaan Universiti Sains Malaysia Website and Databases/Electronic Journals
61
Peroustakaan Universit- fiiH;^ l Vl ot
AU Right f<eservsd ticn Division, Perpustakwr l>n;-/c
subscribed Databases - USM Virtual library
management (over 600 of which give full text articles).
Subscribed Databases - USM Virtual library

full text) on databases design, software development, webcommerce, LANS, WANS, intranets, and the internet.
Health Articles in approximately 230 journals (over 120 fulltext) on
page 2 of 4
physical and mental health, medical conditions, substance abuse, insurance, health policy, etc.
Articles in approximately 300 journals (over 200 fulltext) on medcine including nursing, pharmacology, physical therapy,
etc.
t ^communications Articles in approximately 92 journals (fulltext) on the
telecommunication industry.
Hnside Web
(Index to articles of journals and conference proceedings in the British Library Document Supply Centre (BLDSC).
Books, reports and doctoral theses are not available from Inside Web, but
from OPAC97 which is the OPAC of the British Library
(http://opciC97.bl.uK )
Note: For USM Library members, please get the password from Mr. Mohd. Pisol Ghadzali at interlib intetiibtfunoies usm.w or phone 04-6577888 ext.
3710. -o
Spnngtff LINK
Accessible within USM Campuses.
Access to the fulltext of over 400 journals (life sciences, chemical sciences, geosciences, computer science, mathematics, medicine, physics &
astronomy, engineering, environmental sciences, and economics.) from the Springer Publishing Group; includes access to the abstracts of their books.
KJSTGR
Accessible within the Main Campus only.

Access to Archives of 118 core scholarly journals in 15 subject areas.
Accessible within USM Campuses.
Source for scientific, technical and medical (STM) research that offers
access to more than 1 . 1 00 journals across 1 6 fields of science, including the social sciences.
Accessible within USM Campuses. Access to over 5 million abstracts from Compendex, full text research
articles, patents, standards and handbooks.

NSTP
http J/www.emed ia.com .my

This site provides you with information from The New Straits Times Press (Malaysia) Bemad [NSTP] group of publications (Newsbase) and information compiled by NSTP research team (Factfiles) on companies, personalities, countries and Malaysian States. For fulltext, search will be done by
Reference Librarians. Please request this service at the Reference Counter,
2nd. floor.
http://www.lib.usm.my/database.html
5/24/01
ouoscriDea databases - USM Virtual library
Page 3 of 4
PALMDJUS
http://netra.porim.gov.my/
Palm Oil Information Online Service (PALMOILIS) is a database service from PORIM to provide an electronic delivery information service on palm oil
to the Industry, Government departments / universities and the general
but also full-text databases, generated by other R&D Divisions/Units/Research Groups. Search will be done by Reference Librarians. Please request this service at
the Reference Counter, 2nd. floor.
SJRIMC'NK
public. The system hosts not only bibliographic and library-related databases
http://www.sirim.my/resource/sirimlnk.htm
SIRIMLINK provides access to a huge collection of technical information stored in SIRIM.
Search will be done by Reference Librarians. Please request this service at

the Reference Counter, 2nd. floor.
http://10.36.3.100 Access the CD-ROM databases individually on the network. Please click on "CD-NETACCESS 2000 ActiveAppMenu plug-in" for the INSTALLATION. Accessible within USM Campuses. If you have difficulties accessing these databases, please contact :Main Library - please contact the Librarian at: Reference Division - tel: 6577888 ext. 3723; e-mail:
rujukarÔ'notes.usm.rny
Medical Library - Mrs. Sofiah Hashim/Mrs. Rogayah Ali, tel. 09-7663422 or

09-7661700 ext. 1478
Perak Campus - The Librarian, tel. 05-3676901 ext. 5203
^Databases (or browsing and trial

Cambridge Scientific Abstracts Url : *rrp /www.csa2 .com This web site provides access to more than 50 databases published by CSA and its publishing partners covering major areas of research including materials science, environmental sciences and pollution management,
biological sciences, aquatic sciences and fisheries, biotechnology,

engineering, computer science, sociology, and linguistics. The trial will be valid until 30 October 2001.
ProQuest 500 URL: nnp//www.proquest.coiTV!r.:[iwebVRClv-.''j4i
Account ID: M9MKTGN73G Password: welcome
Combines most of the periodicals in many Proquest databases into a single Web resources. Together they constitute a complete core collection in
business and general reference. Currently provides citation and abstract of
Lttp://www.lib.usm.my/database.html
5/24/01
Subscribed Databases - USM Virtual library
rage ^ 01
6,900 journal titles. Access to over 3,000 full text titles with 70% of these in
full image. ProQuest updates between 60,000 to 100,000 articles daily.
Description of 17 Databases
ABI/INFORM Global Applied Science & Tech Plus
Accounting & Tax

Asian Business
PQ Computing
PQ Telecommunications
European Business
Banking Information Source
General Science Plus

PQ Education Complete
Academic Research Library

Social Science Plus
Career and Technical Education

ProQuest Medical Library
Religious Periodicals Pharmaceutical news Index
ProQuest Health
The trial will be valid until 31 Mac 2001.

SwetsnetNavigator
Url : :i:i Username : swets.trial Password : 1200
This web site contains: SwetsnetNavigator from Blackwell offers a single point of access to a large and growing range of full-text titles as well as tables of contents and journals and over 15,000 Tables of Contents) currently available,
abstracts. With 5,280 titles from 148publishers (full text of more than 500 SwetsnetNavigator provides a comprehensive source for electronic titles. The trial will be valid until 30 April 2001.
Êlectronic Journals >TitSe LiatjA-L) TUle List tM-Z)
^Subject List
Copyright 1996-2000 Library, Universiti Sains Malaysia. All rights reserved.
http://www.Hb.usm.my/database.html
5/24/01
Appendix H
University of Malaya Library Website and Online databases
67
p.m.
UMLibWeb: Online Databases
Page 1 of 3
Online Databases
Introduction
Online Databases
Login
Access restricted to only UM students, faculty, staff and registered Library members. QLogin required.
Enter Library Id
ACM Digital Library Association for Computing Machinery (ACM) Web : Active : Full-text ; CampusNet
Details AIDSearch (AIDSLINE, AIDSTRIALS & AIDSDRUGS)
j Trial Access
Global Market Information Database

(GMID) Euromonitor International Details
Your Library Id is your Library barcode number. Omit the X.

If you are NOT a valid UM
student, faculty or staff member you will be denied access. If you are denied access and you are indeed a valid student, faculty or staff member, please contact Client Services Division
(Call: 03-7967-3357) and
National Information Services Corporation (NISC USA) Web : Active : Bibliographic : Free Details American Institute of Physics (AIP) Online Journal American Institute of Physics Web : Active : Full-text : CampusNet
Details
Globalbooksinprlnt.com (GBIP)
R.R. Bowker
Details
ask them to add your patron record to the system. You will need to provide them with some additional information.
EDP Sciences EDP Sciences Web ; Active Full-text : CampusNet

Details
Membership
Document Delivery
Emerald Intelligence + Fulltext MCB University Press Web : Active : Full-text : CampusNet
Details
Expanded Academic ASAP International Gale Group Web : Active : Full-text : Username/Password Details
INSIDE
British Library
Web : Active : Full-text : Username/Password Details
loP Electronic Journals Institute of Physics and IOP Publishing Limited Web : Active : Full-text : CampusNet Details LEXIS-NEXIS Academic Universe
LEXIS-NEXIS Group Web : Active : Full-text : Username/Password Details
http://202.185.96.100:8000/umlibweb/asp-bin/onlinedatabases.asp
5/21/01
UMLibWeb: Online Databases
Page 2 of 3
lexis.com Research System

LEXIS-NEXIS Group Web : Active ; Full-text : Username/Password Details
Library Literature & Information Science H. W. Wilson Company Web : Active : Full-text : Username/Password Details
NSTP e-media
New Straits Times Press (Malaysia) Berhad Web : Active : Full-text : Username/Password Details Ovid Full Text Collections: Journals@Ovid Ovid Technologies, Inc. Web : Active : Full-text : Username/Password
Details
Palmoilis (Palm Oil Information Online Service) Malaysian Palm Oil Board (MPOB) Web : Active ; Bibliographic : Username/Password Details ProQuest Digital Dissertations (UMI) Bell & Howell Information and Learning Web : Active : Abstracts : CampusNet
Details
ProQuest online Bell & Howell Information and Learning Web : Active : Full-text : CampusNet
Details PsycINFO
NISC International, Inc Web ; Active : Bibliographic : CarnpusNet

Details
Science Direct
Elsevier Science Web : Active : Full-text : CampusNet
Details
SI RIM LINK Online SIRIM Berhad Web : Active : Full-text : Username/Password

Details
Springer LINK Online Libraries Springer Web ; Active : Abstracts : CampusNet Details
iBackTo Top
http://202.I85.96.100:8000/umlibweb/asp-binyonlinedatabases.asp
5/21/01
Appendix I
Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia Website and
Online databases
72
Readers' Advisory Inter-library Loan Purchasing Research Support Business Information Faculty Liaison Space Facilities Internet Facilities User Education and Schedule
FAQ PSZ
LIBRARY NEWSLETTER
VIRTUAL PSZ HANDBOOK
booKS onnne.
* PSZ ELECTRONIC DATABASES ^ HOMEPAGES OF INTEREST
Get connected to our online databases and CD-ROM collection
Links to Higher Institutions, Government Agencies, Corporate bodies, etc in Malaysia and worldwide.
ÎNTERNET TRAINING
* DIGITAL VERSION OF UTM's GUIDE TO THESIS WRITING
Training 1 and Training 2 (campus access)

* SEARCH ENGINES * CITING INTERNET RESOURCES * VISIT PSZ KL BRANCH
& BAHASA MALAYSIA VERSION
Digital version of the Full text with image of the printed version
(campus access)
* INFORMATION PACKAGE ON
MANAGEMENT AND LIST OF
BIBLIOGRAPHY
* SELECTIVE DISSEMINATION INFORMATION PACKAGE
^VIRTUAL PSZ LIBRARY TOUR
HELP TO NEW USERS UTM VIRTUAL LEARNING
Take a quick tour and get to know our Library

^ LIBRARY NEW ACCESSIONS LIST ^DIGITAL LIBRARY RESOURCES
Search Internet Resources according to subject or format including E-Journals, Enewspapers, standards, E-Dictionary, EEncyclopedia and Books/Publishers online ^ OPAC of other libraries in Malaysia,
httrv//www ns7 ntm mv/
S/97/OI
Help us to improve. Send your comments and suggestions to: webmaster@ppc,psz.utm.my

i~J sJ S^-'i i
\ J
Last updated 8 August 2
Perpustakaan Sultanah Zanariah's Databases
Page 1 of 5
KBJsCOhosi Provides abstracts and indexing for over 3.100 scholarly journals covering the social sciencesapplied science, humanities, education, and more. Also offer?, full text for over 1.000 journals
- , ,,-..,.-;,,,
inchidiiUi 380 journals dating back to 1990. Contains 2 databases i.e. Academic Search FullTEXT
Elite -und ERIC internet version
Dissertations Abstracts Online

UV!i\ Dissertation Abstracts database is the one central authoritative source for information about
doctoral dissertations and master's theses* in all subject areas.
village Engineering Village 2 is a new search environment from Engineering information. E Village 2 prcn ides access to over 5 million abstracts from Compendex, Website abstracts, US patent office, CRC press handbooks and Industry specs and standards from CSSmlb.
::iick PROQUEST DIRECT to access: any of the following databases

r roiii the ProQuest from page, click select database to access an\ of the
VBMKFORM Global J'hc premier business and management database providing extensive coverage of North America and the u- or Id. Find research on advertising, marketing, economics, human resources, finance, taxation, computers, and more. Also, information on more than 60.000 companies worldwide.
This comprehensive database combines H. W, Wilson's authoritative. Applied Science &

Technology indexing with cover-to-cover full images for the leading periodicals in science and technology. Subjects covered are aeronautics* chemical engineering, computer technology nuclear engineering, physics, telecommunications, transportation, and others.
Search, lop computing journals in full-text for current information on subjects such as diiu*hast- design, computer industry news, software development, v\eb commerce, LANs. WANs. Intrdnets, technology management, electronic commerce and others, indexing and abstracts are provided for 169 leading titles, with ! 50 of these complete with full text and unages, CYnerage for abstracts is from 1971 to 1983. Full text and images is available from 1^84 onwards.
http://161.139.37.248/slingshot/mdi_dbonline.htm
5/22/01
Page 2 of 5
rovides full-text for lop publications in telecommunications industry, includes magazines, journals and newsletters for the latest in ihis fast changing industry, Information includes indexes and abstracts are available for 68 titles, full text is available tor f>6 Titles and image? are available for 36 titles. Coverage lor abstracts is generally from 1976 TO 1985. l-'iill text
^r^
Emerald
Fmeraul imeMiê-nee and fulhexl electronic librarv spanning subjects such as: marketing, -._ genera! *... - i ' *.. t_management, h u m a n resources, quality., property, operations, production & economics, library & information services, information management, training. & education and eimineerinu.
Business & Industry Data Base

business & Industry database covers major US and international trade journal, publiciitions, regional, national and international newspapers and newsletters. Subjects cox'cnige includes industries, markets, products and events about companies. Over 1000 lilies from more than 30 countries are listed in alphabetical order and by country oforigin.
Gfolicrooline, (Grolier Online j i /

* h;icyclopedb Americana Online (updated quarterly). * Ciroiier Multimedia Encyclopedia Online (updated monthly). New Book of Knowlcddge Online (updated weekly). Grohcr Online provides 45.000 articles and more than 25 million words have been contributed b\ over 6.50U specialists in their respective disciplines. This database eo\er all academic field* and
c u m e u f u m topics.
LINK
' '
.INK-SPRINGER
Complete list of journal titles available in LINK, L I N K is u visionary informatiun service created Tor the Internet b\ iheScience Publisher Springer. J J N k i< Ji\idcd according 10 Held into the so-called Online Libraries of life sciences, chemical seieneex i-jeosdence-s, computer science, mathemarics. medicine, physics & astronomy, engineering,
http://161.139J7.248/slingshot/mdijibonline.htm
5/22/01
Page 3 of 5
I-ulHexHmage available for journals titles subscribed by PSZ

Providing desktop access to the SiiS! text of more than 1000 scientific, medical and technical journals published b> the world's
ieauine -ArUwiific publishers. Click on groupwide login
he American Society of Mechanical Enginee J-'ullieM/image available tor journals titles subscribed by PSZ Founded in 1880 a^ the Ameucan Society of Mechanical Engineers. It conducts one of die world's Isrgesi technical publishing operations, holds some 30 technical conferences and 200 professional
-.
user name : paidsub , asmejuly
AJiCF- Onitne Journals FulHexi.-image available lor journals litJe.s subscribed by PSZ
^yuev interScience } u-h.c\t'mijge a v a i l a b l e for journals lilies subscribed by PS/. Vccesîbk1 in PS/ Skudai only LOGIN ID : wilevpsz
S^WILEY
Password ; dbpsz
fc;f!?y
ilumk
*^ Instiiate ol'Phvsics PubJishin.g's Electronic Journals
5/22/01
Page 4 of 5
user mime : uttniib password : utmlibOl
PAJ..V3OIUS Pulm Oil information Online Service (PALMOIL1S) provide on electronic delivery information
service on palrit oil to the Industry, Government depanmenis/uni\ersities and the general public
user name : cmutmlib password ; oilres
S1RIML1NK
Pan ides access to ahuge collection of technical information, stored in S1RIM. The information
covers subjects such as Patents. Abstracts from articles and a directory of Malaysian expcns in
user name : utm pa>>vsofJ : utmmiris
e media NSTP on-line

mnnfam
Provides access to the complete text of NSTP Group newspapers mid magazines ( from 1991 \ and
Databases on Profiles of Public Listed Companies in KT.SK, Prominent Malaysian Personalities. of Mabvsia and Countries of the World.
At Login prompt type spac as usericl. (Make sure you have emered program name "telnct" on your brouser, Fj'you use Netscape, that ilie is entered into Options: Genera! Preferences ; Applications
.....Back to Previous,Page _Back to Main Page - -Visit PSZ Home Page _Visit PSZ Electronic News Paper Page Visit ITM's Intranet
tp://161.139.37.248/slingshot/mdi_dbonline.htm
5/22/01
Page 5 of 5
5/22/01
Appendix J
Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia Website and Online Journals
81
Online Journals Title Listing ; A - Z
via
I
CODE
DB
C j D | F 1 f Q | R | S | T
G U
H | 1 1J | K | L 1M V
| N
W | X | Y ! 7 | All Title
Note:
Detail Information
ASE - Academic Search Elite BSE - Business Source Premier ABI - Abi/INFORM Global Edition EBSCO - EbscoHost (Online) PQD - Proquest Direct (Online) MCB - MCB Universiti Press
EbscoHost Proquest Direct Emerald Library
||Title Listtng(s)
Academic Search Elite (Web, Excel) Business Source Premier (Web, Exce!) Abi/Inform Global Ed. (Web, Excel) Emerald Library (Web, Excel) El Computing Village (Web, Excel) Lexis-Nexis Universe (Web, Excel)
Vendor
URL to
access
El Computing Village
Lexis-Nexis Universe
httrv//www lih iinm pHu
Appendix K
International Islamic University Malaysia Website and Subscribed databases
84
ng for the post of technician

information click here
//iio.nu.
Welcome To 11 U M Library
12 taw Keviews
Page 2 of3
S PREMEDLINE SMEDLINE
^Gale-lnfoTrac ^MD Consult S LegalTrac
S Journal Literature
E Reference Books
0 Practice Guidelines B Patient Education Handouts

S Drug Information
^Mastic Link
S National S&T Minimum DataSet (NMDS)

(password required )
S S&T Management Information (STM) S IRPA - Intensification of Research in Priority Areas S Technology Bank
S CAD-CAM
S RSI - Remote Sensing Inventory ^MCB University Press ^CLJ ^Springer S Emerald Library
E Law Of Malaysia (password required)
HUNK
On-Trial Databases
!>NISC
E Construction & E MLA Bibliography 1991-2001/02 B MLA Bibliography E MLA Directory of Periodicals 2001/02 E The Internationa) Political Science Database E Global Market Information Database IB Halsburys Laws Direct S Business and Company Resources Centre E Computer Database E Expanded Academic ASAP and Back file E General Business File lnternat'1 and Back file S ECONbase
t>Silverplatter
KEuromonitor ' Butterworths pGale-lnfoTrac
iÊlsevier Science
| Home | About I Staff | Services | Catalogue | Databases | News | Feedback | Links | Web Mail | Top
Library, International Islamic University, Jalan Gombak 53100 Kuala Lumpur Phone : 603-20564000 Fax : 603-2056
Copyright 2001 HUM LIBRARY . All Right Reserved. Last Opfi^fed ; Thursday, May :.0, 3001 iO. 72 AW
ttp://lib.iiu.edu.my/onlinedb.htm
5/21/01
Appendix L
Email Test
Page 1 of2
From Rusliza <li2a@ppc.psz.utm.my> Date Monday, May 21, 2001 4:46 pm

To ar59@time.net.my
Subject Re: Research
Rusliza wrote:
> Tujuan mengadakan Laman Web PSZ adalah sebagai saluran untuk menyampaikan > maklumat terkini kepada ahlinya, mempromosi perkhidmatan PSZ dan member* > kemudahan mengakses kepada informasi secara global. > > > > > > Objektifnya; 1. Menyediakan maklumat secara Virtual1 yang efisyen dan efektif bagi kemudahan pengguna 2.Menyediakan maklumat dalam bentuk digital. 3.Menyediakan maklumat terkini untuk pengguna 4.Memilih dan menyediakan maklumat berfaedah dari Web 5. Membimbing pengguna strategi pencarian maklumat dan Internet yang
> berkesan > rosna taib wrote:
> > >From: "Abd. Rashid Abdullah" <ar59@time.net.my>

> > >To: rosna@ppc.psz.utm.my > > >Date: Mon, 21 May 2001 10:20:53 +0800
> > >Content-Language: en

> > >Subject: Research > > >X-Accept-Language: en
> > >Content-Disposition: inline > > >Abd.Rashid Abdullah > > >Faculty of Information Study
> > >Universiti Teknologi MARA > > >Shah Alam > > >21st May 2001
> > >To Mrs Rosna Taib > > >Chief Librarian
> > >Perpustakaan Sultanah Zanariah

> > >Universiti Teknologi Malaysia
> > >Dear Madam, > > >Research on Library Websites. > > >I am a student of Universiti Teknologi MARA and now doing a research on > > >library websites. For the purpose of my study, I would like to know: > > >1. The purpose and
> > >2. The objective of your website. > > >I appreciate if you could reply as soon as possible. > > >Thank You.
> > >Your Faithfully
http://jelawat.time.net.my/frame.html
5/22/01
Page 2 of2
> > >Abd. Rashid Abdullah > > >ar59@time.net.my
http://jelawat.time.net.my/frame.html
5/22/01
Page 1 of 1
From "CHE NORM A/LI B/USM" <cnorma@notes.usm.my>
Date Thursday, May 24, 2001 4:14 pm

To "Abd. Rashid Abdullah" <ar59@time.net.my>
Subject Re: Research Salam sejahtera, Encik Abd. Rashid Abdullah Faculty of Information Studies, UiTM
With reference to your e-mail to Ms Noor Ida Yang Rashdi,Automation Division, USM Library, the following is our response to your enquiry: 1. The purpose of the USM Library website is to enable and enhance global participation of the Library and its parent body, the Universiti Sains Malaysia. 2. The objective of our website is to be the (Virtual Library) gateway in the provision and dissemination of electronic information resources.
Che Norma Bahri
Senior Librarian Head of Reference and Information Division Universiti Sains Malaysia Library
time net mv/frame html
5/22/01

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A comparative study of Academic Libraries Websites in Malaysia

Abd. Rashid Abdullah (99348511)

Faculty of Information Studies Universiti Teknologi MARA

'C\;";AV 7!;"''Vx L-.i.-iiiiAKKAN

SMM 850 Independent Study

websites as compared to others.

SCOPE OF THE STUDY....................................................................................................... 2

SPECIFIC OBJECTIVES OF THE STUDY ........................................................................... ...3

LIMITATION OF STUDY ..................................................................................................... 4

WHY EVALUATE INTERNET INFORMATION RESOURCES.................................................... 5

Information dissemination. ................................................................................. 6

Commerce and Advertising................................................................................. 6

QUALITY INDICATORS IN EVALUATING INTERNET RESOURCES......................................... 7 THE ARGUS CLEARINGHOUSE.......................................................................................... 9

Level of Resources Evaluation.................................................................................. 10 Guide Design ............................................................................................................ 11

Guide Organizational Schemes................................................................................. 11

METHODS OF INVESTIGATION ........................................................................................ 14 DATA COLLECTION AND DATA ANALYSIS..................................................................... 14

CATEGORY 1 : EASY OF USE.......................................................................................... 15

CATEGORY 2 : USER CONFIDENCE................................................................................. 16

CATEGORY 3 : ON SITE RESOURCES .............................................................................. 17

Sub-Category 3.3 : Online Library Catalogue......................................................... 18

OBJECTIVE 2: To IDENTIFY THE MALAYSIAN ACADEMIC LIBRARY WEBSITE THAT MEET

CONCLUSION/ RECOMMENDATIONS/ SUGGESTIONS.................................... 29 REFERENCES................................................................................................................ 32

List of Indicators of Information Quality compiled by University of Georgia in 1996

Table 2.3: A Comparative Study of Academic Libraries Websites in Malaysia - Result

A comparative study of Academic Libraries Websites in Malaysia

important criteria will be used to determine the quality of Academic Libraries

not only inside the library building.

Scope of the study

intends to indicate strengths and weaknesses of these websites.

Library Website in Malaysia.

Specific Objectives of the study

user. There are other reasons such as:

Web search site (Notess, 2000). Magellan rhttp://ww\v.magalen.exicite.com/niagellan/Info/advancedtips.html) in it

Education and Training.

Commerce and Advertising.

Quality indicators in evaluating Internet resources.

Ciolek(1997), Smith(1997), Tillman(2000), Everhart(1996), Beck(2000),

1. Uniqueness of information, 2. Useful and informative. 3. Easy to find. 4.

Reviews. 6. Workability (user friendliness, required computing environment, search,

brows ability and organization, interactivity, connectivity), 7. Cost. (Smith, 1997).

1. Authorship and extent. 2. Date. 3. Depth. 4. Organization. 5. Audience. 6. Bias.

7. Innovation. (Sullivan, 2000).

of consolidation of criteria, evaluation of consolidated criteria and development of

resources. Among them are:

vary. Evaluate each web page independently)

homepage to determine the sources of information)

determine if advertising and informational content are supplied by the same

The Argus Clearinghouse

1. Level of Resources Description

Guides receive a rating of 1 to 5 checks for each criterion. An overall score of

> * / , / * / to / / / / is obtained by averaging the guide's score on these

Description of the update frequencies for resources.

Level of Resources Evaluation

Quality guides balance aesthetics with usability:

Guide Organizational Schemes

Guides can be organized in one or more ways, including:

By subject (e.g. sports can be broken up into soccer, racquetball, etc.)

By format (e.g., mailing lists, Web sites, etc.).

a By chronology (for a history guide). a By geography (for a guide to a region).

a By authors (for a literature guide).

methods, including: a Through, direct examination of a site.

Performance monitoring of secure and non-secure pages.

Q Mock transactions or account opening.