INTRODUCTION

Infosys Technologies Limited is a multinational information technology Services Company headquartered in Bangalore, India. It is one of India's largest IT companies with 105,453 professionals (including subsidiaries) as of Nov 9, 2009.It has offices in 22 countries and development centers in India, China, Australia, UK, Canada and Japan. Infosys was founded on July 2, 1981 in Pune by N R Narayana Murthy and six others:, N. S. Raghavan, Kris Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora, with N. S. Raghavan officially being the first employee of the company. Nandan Nilekani Murthy started the company by borrowing INR 10,000 from his wife Sudha Murthy. The company was incorporated as "Infosys Consultants Pvt Ltd.", with Raghavan's house in Model Colony, north-central Pune as the registered office. In 1982, Infosys opened an office in Bangalore, which soon became its headquarters. Infosys headquarters in Bangalore, India. Infosys went public in 1993. Interestingly, Infosys IPO was under subscribed but it was "bailed out" by US investment banker Morgan Stanley which picked up 13% of equity at the offer price of Rs. 95 per share. The share price surged to Rs. 8,100 by 1999 making it the costliest share on the market at the time. At that time, Infosys was among the 20 biggest companies by market capitalization on the NASDAQ well ahead of Adobe Systems, Novell and Lycos. From December 2008 till April 2009, Infosys fired over 2500 employees for poor performance. The company has been hit hard by lower income from a crisis hit European and North American market. On April 15, 2009 Infosys reported its first ever-sequential fall in its revenue in a decade during the March 2009 quarter.

HR policies in Infosys
Internally developed code of conduct and policies to guide us the following policies on various sustainability issues are adopted uniformly throughout the reporting entity . HIV (+) & AIDS CONTROL POLICY Infosys would take measures to prevent the incidence and spread of HIV and AIDS in the society. In case of need, the company would arrange to provide counseling and medical guidance to these patients and their families. QUALITY POLICY Consistent with the group purpose, Infosys shall constantly strive to improve the quality of life of the communities it serves through excellence in all facets of its activities. We are committed to create value for all our stakeholders by continually improving our systems and processes through innovation, involving all our employees. This policy shall form the basis of establishing and reviewing the Quality Objectives and shall be communicated across the organization. The policy will be reviewed to align with business direction and to comply with all the requirements of the Quality Management Standard. ENVIRONMENTAL, OCCUPATIONAL HEALTH & SAFETY POLICY Infosys reaffirms its commitment to provide safe working place and clean environment to its employees and other stakeholders as an integral part of its business philosophy and values. We will continually enhance our Environmental, Occupational Health & Safety (EHS) performance in our activities, products and services through a structured EHS management framework. Towards this commitment, we shall;

* Establish and achieve EHS objectives and targets. * Ensure compliance with applicable EHS legislation and other requirement and go beyond. * Conserve natural resources and energy by constantly seeking to reduce consumption and promoting waste avoidance and recycling measures. * Eliminate, minimize and/or control adverse environmental impacts and occupational health and safety risks by adopting appropriate "state-of-the-art"

technology and best EHS management practices at all levels sand functions. * Enhance awareness, skill and competence of our employees and contractors so as to enable them to demonstrate their involvement, responsibility and accountability for sound EHS performance. HUMAN RESOURCE POLICY Infosys recognizes that its people are the primary source of its competitiveness. It is committed to equal employment opportunities for attracting the best available talent and ensuring a cosmopolitan workforce. It will pursue management practices designed to enrich the quality of life of its employees, develop their potential and maximise their productivity. It will aim at ensuring transparency, fairness and equity in all its dealings with its employees. Infosys will strive continuously to foster a climate of openness, mutual trust and teamwork. ALCOHOL AND DRUGS POLICY Infosys believes that the loyalty and commitment of its employees depend upon the quality of life they are offered at work and at home. We recognize that indiscriminate use of alcohol and drugs is injurious to the wellbeing of individuals, their families and the community as a whole. We acknowledge that the misuse of these psychoactive substances is a major health and safety hazard. Infosys is therefore committed to creating an alcohol and drug-free environment at the work place. This would be achieved through the involvement of all employees and the Joint Departmental Councils in spearheading appropriate initiatives. The initiatives would include; * Raising awareness, through the dissemination of information, education and training and by promoting healthy life styles among our employees and their families. * Motivating those employees who have an alcohol/drug problem, to seek assistance, while maintaining confidentiality about such cases. RESEARCH POLICY Infosys believes that research provides the foundation for sustained, long-term, stakeholder delight. Infosys shall nurture and encourage innovative research in a creative ambience to ensure that the competitive advantage in its overall business is retained and surpassed. Towards this goal, the Company commits itself to providing all necessary resources and facilities for use by motivated researchers of the highest calibre. Research in Infosys shall be aligned to the

technological initiatives necessary to evolve and fulfil the overall business objectives of the Company. CORPORATE SOCIAL RESPONSIBILITY POLICY Infosys believes that the primary purpose of a business is to improve the quality of life of people. Infosys will volunteer its resources, to the extent it can reasonably afford, to sustain and improve healthy and prosperous environment and to improve the quality of life of the people of the areas in which it operates. ENERGY POLICY Infosys reaffirms its commitment to conserve scarce energy resources and shall endeavor to* Comply with national and international regulations. * Adopt best available technology for energy efficiency. * Implement world-class operating practices. * Conduct regular Energy Audit for continual improvement. * Promote energy efficiency through mass awareness.

Implementation The strategic goals of the organization are derived from Vision, Mission, Value, Policies and Code of Conduct (Refer Annexure-II) of the Organization. These goals as indicated in MD's Balance Score Card (Figure#3.7) deployed across the organization. These policies are applicable only to Infosys and not applicable to its subsidiaries, associates or supply chain partners. Listening to our shareholders The minutes are prepared for proceedings of Annual General Meeting. These minutes include the suggestions, comments and feedback from the shareholders. Concerns of shareholders are discussed in the Board Meeting and after prioritization of these concerns Board directs the management to integrate the same in business decision. Besides the AGM, Investor Satisfaction Surveys, meeting with investors and an Investor Grievance Cell are other forums through which shareholders provide recommendations or direction to the Board.

Employees in INFOSYS
Infosys Technologies is the second only company to cross the one-lakh employee mark after industry leader TCS. Infosys and its subsidiaries added 10,117 employees in the second quarter of this fiscal that ended on 30 September, taking the total head-count to 1,00,306 employees, Infosys said on Friday, oct 10 after announcing its quarterly results. During the quarter, the IT job market was under pressure due to the global financial crisis. Many IT firms had also postponed some of the new recruitments for next quarter.

Infosys announced its quarterly profit of a 30.2 per cent jump, helped by a weaker rupee, beating market forecasts. Infosys said July-September consolidated net profit rose to 14.32 billion rupees ($291 million) from 11 billion rupees a year ago. However, the results failed to cheer up its shares, which dipped to an intra-day low of Rs 1,040, down over 17 pc from its previous closing price.

Bangalore - India's IT bellwether Infosys Technologies plans to hire 25,000 during the ongoing fiscal year and hike wages by 11-13 percent for its offshore employees.
According to T.V. Mohandas Pai, head of human resource development and education and research, Infosys, the company added 5,947 employees (net addition 2,586) in fourth fiscal quarter of 2007-2008, and 33,177 employees (net 18,946) in the full year. In the ongoing year, the company plans to hire 25,000 people (8000 lower than last year) with nearly 18,000 people to be hired from various campuses in the country, taking the total number of employees from the present 91,187 to over 100,000, he said."We have already made campus offerings of 18,000 for this fiscal," Pai said. The company also plans to hire as many locals in the US, Europe, Australia, China and Mexico where it has set up development centers, he continued. The attrition rate has come marginally to 13.4 percent in fiscal 2008 as against 13.7 percent during the previous period, while the utilization rate has been at 76 percent as against 68.4 percent during the previous corresponding period, he added.The average salary hike this year would be between 11-13 percent (compared to 12-15 percent announced last year) for its Indian employees and 4-5 percent for overseas employees, Pai said. Nonetheless, the wage hike for the Indian staff would shave off 2.3 percent from the company's profit margins in the June quarter, while costs of processing visas would impact margins by 80 basis points (0.80 percent) in the same quarter, V. Balakrishnan, CFO, Infosys, said.Infosys has a training center in Mysore with a capacity to train 13,500 candidates every quarter - the largest training facility in the world. The campus also provides accommodation for 10,000 candidates and teaching staff.The company, which has been investing about Rs.700 crore ($175 million) each year towards training its employees, plans to invest Rs.1,000 crore ($250 million) more towards training next fiscal, Pai said.

Minimum Qualifications for HR:

The core functions for any Human Resource Department are:

1. Recruitment, 2. Performance Management 3. Training & development, 4. Compensation & Benefits, 5. Organizational Development, For above mentioned topics we need to study: 1. Principles of Management, 2. Organizational Behavior, 3. Human Resource Development, 4. Labor Laws, 5. Labor Welfare, 6. Personnel Management, 7. Wages & Salary Administration Labour Laws and Labor Welfare two subjects are highly recommended for the professionals or students who is willing to work as a factory HR or want to be specialized into Compensation & Benefits.

Human Resource Management: Best Practices in Infosys Technologies

Best Employer in India Infosys Technologies Ltd. (Infosys), based in Bangalore, India, was named 'The Best Company to Work for in India' by Business Today magazine in a survey conducted by Business Today, HR consulting firm Mercer, and international market research firm TNS. Infosys had been adjudged the 'Best Company to Work For' in 2001 and 2002 but had lost this position in the next couple of years (Refer Exhibit I for the 'Best companies to work for in India' from 2001-2006). In the 'Best Employer' survey conducted by Dataquest7-IDC8 in the year 2006, Infosys was adjudged the 'Dream Company to Work for.' Attracting the best and the brightest and creating a milieu where they operate at their highest potential is very important. Our campus and technology infrastructure is world-class, we pay a lot of attention to training and competency building, we try to have sophisticated appraisal systems, we try to reward performance through variable pay. These are all part of the same motive."10 Since the early 2000s, Infosys' operations had been growing rapidly across the world. The number of employees in the company also increased four-fold to 44,658 in March 2006 as compared to 10,738 in March 2001 (Refer Exhibit III for the number of employees in Infosys between 1995 and 2006). The company believed that its key assets were people and that it was important to bring its employees on par with the company's global competitors. In spite of its rapid global expansion, Infosys retained the culture of a small company. According to Bikramjeet Maitra (Maitra), Head of Human Resources, Infosys, "We like to maintain a smaller company touch and we have split the overall business into several smaller independent units of around 4,000 people each. On the company's HR practices, Nandan Nilekani (Nilekani), CEO, President and Managing Director of Infosys, commented, "It is about creating a highly motivated workforce because this is not a factory where you can monitor the quantum of output at the end of the day. But in the intellectual business you cannot do that. So, you have to create a motivated set of people who can operate. Infosys Technologies, might have earned fame among the freshers for its huge investment in the training and facilities, but the company seems to be loosing sheen among the existing employees who are expressing their grievance over the new HR policies.

Some of the major concerns are new roles introduced in the hierarchy, extended work timings and lower salaries than industry standards. The employees are also upset about the compulsory certification being introduced by the company for each level of the role and leadership, and the improper management of acknowledging the promotions. While all of them agree with the world-class training and the brand image that one gets as a fresher along with the on campus facilities like that of Development Center (DC) at Mysore, they say these brand value and the motivation come down with time, as the new policies that were introduced as a result of the downturn and cost cutting are disappointing and lack practicability. A Hyderabad-based Technology Analyst, who is currently on roll at Infosys said in a review posted at Glassdoor website that it is a crime to stay in the company for more than two years. Highlighting his personal experience, he said, With iRACE and the new CRR policies, career will stagnate after two years of serving this organization. Hikes come in a trickle. The top performers are expected to work 12 15 hours a day and still get peanuts in return. Motivation levels of a majority of employees are on an all time low. One of the new policies introduced is the a new role of Technology Analyst. The role of Technology Analysts that comes after Senior Software Engineer and the next movement in the role hierarchy (Program Analyst) comes after two years of working as a Technology Analyst. According to a survey on Indias Best Companies to Work For 2009, Infosys was ranked at 32 among top 50 companies, behind lesser known companies. Though the attrition rate, as compared to last quarter around 1252 employees have left the company in span of three months (October, November and December). The company announced to hire 24,000 professionals, which would include laterals as well. But the employees feel that given the huge capacity of bench (with no active project/client to work on), the company should focus on utilizing the present resource. As per the information gathered, around 1000 employees in Pune DC were on bench for almost a year. According to the company, the attrition rate is very marginal and not a matter of concern, however, since the job market is opening up, more employees might look at bidding adieu to the company.