MORTGAGE SERVICERS WEAR MANY HATS!! - MBA S National Mortgage Servicing Conference and Expo 2012

Servicers wear many hats.
MBAs NAtioNAl MortgAge ServiciNg coNfereNce & expo 2012 February 2124, 2012 OrlandO WOrld Center MarriOtt
Hang your hat here.

Mortgage servicers are called on to meet new and evolving challenges almost on a daily basis. With a constantly changing landscape, servicers must rise to growing demands, often take on additional roles and acquire new expertise. in effect, todays servicing professional must wear many hats.
MBAs National Mortgage Servicing Conference & Expo 2012
Mbas national Mortgage Servicing Conference & expo is the premier gathering for servicing professionals. the 2012 conference, February 2124, at the Orlando World Center Marriott, covers all the new developments in an evolving marketplace and connects you with thousands of your colleagues. as servicing continues to be in the spotlight of regulators and legislators, both on the state and national levels, as well as the media, consumer groups and beyond, this conference provides the latest information to help you succeed. as a proven leader on servicing issues, Mba is the only group that can put together the exact mix of programming and subject matter experts to help you understand how to do business efficiently and effectively in todays environment.
This Year
New
More General Sessions including the Hud, Va, Fannie Mae, Freddie Mac Forum
www.mortgagebankers.org/Servicing2012
MBAs National Mortgage Servicing Conference & Expo 2012 What You Get When You Attend
Peer-to-Peer Servicer-Only Discussions Updates from the OCC, FHFA and CFPB Economic Outlook Networking Opportunities (including two lunches and two receptions) 2012 Election Analysis and Potential Industry Impacts
Registration Savings
Group Registration Discounts: Need to register 10 or more people? Take advantage of special discounted group pricing. See the group registration form in this brochure or go to www.mortgagebankers.org/servicing2012 to save.
Register by January 24, 2012 for early-bird savings.
Who Should Attend
Residential mortgage loan servicers, including senior management, servicing managers, department heads, default managers, customer service managers, service providers, attorneys and other servicing personnel.
Get the latest conference updates, including event information, speaker announcements and more, when you follow Mba on twitter. Search for @mbamortgage to join our twitter community and use the hash tag #mbaserv12 to tweet about the upcoming conference. More ways to stay connected: Facebook: www.facebook.com/MbaMortgage LinkedIn: www.linkedin.com/groups?gid=32407
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Preliminary Agenda
Tuesday, February 21
7:30 a.m.7:00 p.m.
Subject to change
10:30 a.m.11:00 a.m.
Coffee Break in the Exhibit Hall

11:00 a.m.12:30 p.m.
CoNCurreNt SeSSioNS
Conference Registration
2:00 p.m.3:30 p.m.
Servicer-Only Roundtable Discussion An MBA Member Event (Invitation Only)

4:00 p.m.7:00 p.m.
Exhibit Hall Open

4:30 p.m.6:00 p.m.
HUD/VA Subcommittee Meeting

6:00 p.m.7:00 p.m.
Single Point of Contact: Whats Working? Whats Not? Servicer Perspectives Understanding Performance Management and Industry Scorecards Loss Management Current Challenges in REO Management and Disposition
12:15 p.m.1:30 p.m.
Welcome Reception in the Exhibit Hall Under the Boardwalk
Luncheon in the Exhibit Hall

1:30 p.m.3:00 p.m.
CoNCurreNt SeSSioNS
Wednesday, February 22
7:30 a.m.5:00 p.m.
7:30 a.m.8:30 a.m.
Continental Breakfast
8:30 a.m. -10:30 a.m.
Servicing Quality Oversight: A Look into the Future of Servicing Oversight Best Practices in Managing Short Sales Litigation Update: Addressing the Challenges of HAMP and HAFA FHFAs Servicer Compensation Proposals
3:00 p.m.3:15 p.m.
Opening General Session The 2012 Political Landscape and Industry Outlook from Washington Keynote: Paul Begala Panel: Treasury, FHFA, CFPB, HUD
10:30 a.m.6:00 p.m.
Refreshment Break in the Exhibit Hall

3:15 p.m.4:45 p.m.
General Session HUD, VA, Fannie Mae, Freddie Mac Forum

5:00 p.m.6:00 p.m.
Exhibit Hall Open
Opening Reception in the Exhibit Hall South Beach Style Continues on next page
download Mbas national Mortgage Servicing Conference & expo 2012 mobile app to access the conference schedule on the go. the app will be available for download to all attendees before and during the conference.
Youre Mobile and So Are We.
Sponsored by
Preliminary Agenda
Thursday, February 23
7:30 a.m.5:00 p.m. 1:45 p.m.2:45 p.m.
Continued
CoNCurreNt SeSSioNS
8:15 a.m.9:15 a.m.
Continental Breakfast
9:15 a.m.10:45 a.m.
General Session Outlook on the Mortgage Market and the Economy

10:30 a.m.4:00 p.m.
Judicial Foreclosures in Todays Environment Borrower Communication in a Post-SPOC World The New Normal: The Brave New World of Vendor Management Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions
2:45 p.m.3:00 p.m.
Exhibit Hall Open

10:45 a.m.11:00 a.m.
Refreshment Break in the Exhibit Hall

3:00 p.m.4:30 p.m.
CoNCurreNt SeSSioNS
Coffee Break in the Exhibit Hall

11:00 a.m.12:30 p.m.
CoNCurreNt SeSSioNS
Kicking the Boot Camps Gaining an Edge in Default Servicing Defensive Litigation Combating Fraud Property Preservation Protecting Neighborhoods One House at a Time Servicing Alignment Initiative Successes and Challenges with Adopting these New Requirements
12:30 p.m.1:45 p.m.
Foreclosure Mediation and Counseling Programs Managing and Protecting MSR Values Special Servicing Views from the Trenches How Housing and Legislation Will Affect Industry Loan Servicing Models in 2012
3:30 p.m.4:30 p.m.
Loan Administration Committee Meeting
Friday, February 24
8:30 a.m.12:30 p.m.
Luncheon in the Exhibit Hall
8:30 a.m.9:00 a.m.
Coffee Service
9:00 a.m.- 12:30 p.m.
Default Super Session

12:30 p.m.
Conference Concludes
General Sessions and Special Roundtable

Tuesday, February 21
2:00 p.m. 3:30 p.m.
Servicer-only roundtable Discussion: An MBA Member event Back by Popular Demand; Advance Sign-Up Required
Attention servicers of all sizes and specialties: Once again, we are offering a closed-door, facilitated peer group roundtable for senior management of servicing institutions. MBA will conduct a short survey on key topics prior to the roundtable and an agenda will be distributed. A senior servicing executive will lead the roundtable, in coordination with MBA staff. This intimate discussion is an invaluable opportunity to hear how others in servicing are dealing with the same issues that you are facing. All participants are encouraged to contribute insights and ideas. You must be a conference registrant with a mortgage servicing institution and an MBA member to attend this roundtable. Be sure to sign up for this session in advance (after registering for the conference) by contacting meetings@mortgagebankers.org.
Session Tracks
Mbas national Mortgage Servicing Conference & expo 2012 presents a number of educational sessions that address specific areas of expertise and interest to ensure you are getting the most out of your conference attendance. to help you decide which sessions meet your needs, we have categorized all sessions in the following four interest areas: Business Strategy and Operations Regulatory Reform, Compliance and Agency Updates Home Retention and Foreclosure Alternatives Foreclosure, Bankruptcy, REO and Other Default Issues
General Sessions and Special Roundtable

8:30 a.m. -10:15 a.m.
opening general Session the 2012 political landscape and industry outlook from Washington
Welcoming remarks Debra W. Still, CMB Chairman-Elect Mortgage Bankers Association
Keynote Speaker Paul Begala Political Analyst for CNN
Industry Panel with the Office of the Comptroller of the Currency (OCC), Federal Housing Finance Agency (FHFA) and Consumer Financial Protection Bureau (CFPB)
Kick off your conference with our keynote speaker CNN Political Analyst Paul Begala. With 2012 being an election year, Begala analyzes the political playing field and shares his predictions for November. He is part of the CNN political team that won an Emmy for its coverage of the 2006 elections and a Peabody Award for its coverage of the 2008 presidential election. Begala served as counselor to President Clinton in the White House, where he helped define and defend the Administrations agenda, from the State of the Union Address to the economic, domestic and international issues the White House faces each day. Clinton has described Begala as, a wit dynamo from Sugar Land, Texas who brought energy, focus and credibility to our efforts. After Begala speaks, stay to hear key staff from the OCC, FHFA and CFPB discuss recent industry developments and how they affect residential mortgage servicing.
Sponsored by
3:15 p.m.4:45 p.m.
general Session HUD, vA, fannie Mae, freddie Mac forum

As the industry works on solutions to the nations delinquency and foreclosure crisis you cant afford to miss this opportunity to hear representatives from Fannie Mae, Freddie Mac, U.S. Department of Housing and Urban Development (HUD) and U.S. Department of Veterans Affairs (VA) as they provide an update on the industry and efforts to stabilize the housing market and reduce delinquencies and foreclosures. Hear what is new and on the horizon in an ever-changing marketplace. This is a great opportunity to hear from the players whose actions impact your business day-to-day for years to come.
9:15 a.m. 10:45 a.m.
general Session outlook on the Mortgage Market and the economy
opening remarks Michael W. Young Chairman Mortgage Bankers Association
Speaker Jay Brinkmann, Ph.D. Chief Economist and Senior Vice President, Research and Education Mortgage Bankers Association
Speaker Mike Fratantoni, Ph.D. Vice President, Research and Education Mortgage Bankers Association
MBA Chief Economist and Senior Vice President of Research and Education, Jay Brinkmann, Ph.D. and MBA Vice President of Research and Education, Mike Fratantoni, Ph.D. give an in-depth breakdown of the real estate finance market, including current delinquency statistics, trends and the 20122013 outlook for the economy. Attend this session to hear the latest information that will directly impact your business and guide you on prudent ways to position yourself for success in the future.
Friday, February 24
9:00 a.m.12:30 p.m.
Join your colleagues at the Super Session for an energetic discussion on the latest issues in default servicing. This year some of the items being covered are Dodd-Frank, condominiums (super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modifications, investor-driven loss mitigation and other pertinent issues that will arise.
Concurrent Sessions
11:00 a.m.12:30 p.m.
Single point of contact: Whats Working? Whats Not? Servicer perspectives
BUSiNeSS StrAtegy AND operAtioNS
This panel of experts explores the implementation of a single point of contact (SPOC) and quality right party contact (QRPC) for borrower communications in the event of default. The panel of servicer experts discusses definitions and varying interpretations of SPOC, with particular emphasis on current regulatory thinking, and share implementation war stories and challenges. Special emphasis is placed on workflow management solutions, technology enhancements and position descriptions. Preliminary feedback from borrowers is shared. Finally, the panel will delve into SPOC adoption for servicers not under consent orders and incorporation into industry servicing standards.
regUlAtory reforM, coMpliANce AND AgeNcy UpDAteS
Understanding performance Management and industry Scorecards
The agencies have made sweeping changes to how they measure servicer performance by instituting revised measurements, criteria and associated incentives and remedies that focus on raising the bar on servicer performance. Join executives from Freddie Mac and Fannie Mae to gain an in-depth understanding of the Freddie Mac Servicing Success Program and the Fannie Mae S.T.A.R. Program. Discussion focuses on performance measurement methodology, criteria, alignment with the objectives of the joint-GSE Servicing Alignment Initiative and how current trends may influence the evolution of these programs in the future. Hear how servicers have adopted these performance standards and are using them today to make improvements.
HoMe reteNtioN AND forecloSUre AlterNAtiveS
loss Management
Attend this session to discuss issues around the losses that servicers are working to manage in their daily activities. Exchange ideas on how to reduce and or eliminate losses. Hear ideas from your peers on how to manage your claims department and claims system and whether outsourcing claims is the way to go. Topics to be discussed include unreimbursed FC and REO expenses, advance management, claims management and others.
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forecloSUre, BANKrUptcy, reo AND otHer DefAUlt iSSUeS
current challenges in reo Management and Disposition
Foreclosure timeframes continue to increase, and the mortgage industry is faced with unprecedented challenges on the REO front. Servicers and asset disposition companies share the responsibility of ensuring neighborhood stability while strategically moving assets. Hear expert panelists discuss REO trends, cost-efficient marketing strategies and approaches to mitigating risk. Panelists also cover the latest on retail alternatives: auction; bulk sale; rental; donation/public partnership (e.g. NCST/Habitat), including when and how to think about each and consider the long-term impact of Protecting Tenants at Foreclosure. Additional topics include: opening communications within default, combating fraud and how to calculate the return on the repair dollar and its impact on communities.
1:30 p.m.3:00 p.m.

Servicing Quality oversight: A look into the future of Servicing oversight
With all of the scrutiny around servicing quality, changes in government regulations, GSA Servicing Alignment and the new GSE scorecarding process, is now the time to step up quality control around loan servicing? This session looks at the market today, the issues of quality loan servicing, quality borrower engagement, loss mitigation outreach, foreclosure processing and documentation issues and the future of third-party confirmation of servicing quality. The session brings together perspectives from investors, servicers and third-party review firms to explore this volatile topic and discuss expectations and best practices going forward. Are you ready?
Best practices in Managing Short Sales
2010 was the year of regulation and 2011 the year of execution. This panel takes a look back at how the industry executed and how we can build upon that established foundation. As servicers and service providers become more tenured at short sales, this panel explores how to use this knowledge to improve the process and discusses the following questions: What is the plan of servicers in the year to come? How to improve the short sale process? How to capture more short sale? What technology is currently being used and what is still needed?
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Concurrent Sessions
1:30 p.m.3:00 p.m. (Continued)
litigation Update: Addressing the challenges of HAMp and HAfA
For the past three years, servicers have learned to comply with government programs, including the Home Affordable Refinance Program (HAMP) and Home Affordable Foreclosure Alternatives (HAFA) program. New programs meant to provide additional help for homeowners are now being challenged. With some forethought to compliance, a servicer can navigate and avoid litigation in all areas of servicing. Panelists highlight the latest information on federal law claims, including HAMP and HAFA litigation, OCC Consent Order, CFPB challenges to loss mitigation, Fair Debt Collections Practices Act (FDCPA), Equal Credit Opportunities Act (ECOA) and litigation in connection with the foreclosure process. Get updated on state law claims (including States Attorneys General Settlement with Servicers), claims against servicers and claims against borrowers.
fHfAs Servicer compensation proposal
FHFA and HUD presented several alternatives to the single-family mortgage servicing pay model in January of 2011. Join our panel for a detailed exploration of fee-for-service, including approaches to a reserve account structure. Discuss the pros and cons of the servicer compensation proposals with the panelists and your peers and learn the potential impacts of proposed structures on the servicing industry.
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11:00 a.m.12:30 p.m.
Kicking the Boot camps gaining an edge in Default Servicing Defensive litigation
For years plaintiffs attorneys have conducted weekend-long seminars styled as Boot Camps, designed to provide tips and form pleadings to attorneys intent upon delaying the foreclosure process and seeking unwarranted monetary damages. This results in excess costs and delays to the servicers, which eventually has a negative impact on the industry as a whole. The servicing industry has been slow to react to this organized attack. This panel, consisting of attorneys from coast-to-coast, serves as a mini-boot camp for managers, in-house counsel and outside law firms to discuss the latest trends and strategies used successfully across the country.
combating fraud
As the industry continues to weave its way through the inventory of defaulted loans, the opportunity for fraud continues to escalate. Whether it is fraud related to the loss mitigation process, foreclosure and/or REO, valuation of property plays a major role in all of these areas. Attend this session to discuss methods for identifying fraud, improving quality control and mitigating against fraud throughout the default continuum.
property preservation protecting Neighborhoods one House at a time
With increasing foreclosure timeframes as a result of our economic crisis coupled with documentation delays, moratoriums and servicer restraint, the mortgage industry is faced with the critical responsibility of ensuring properties are maintained. Mortgage servicers, field service providers and municipalities share the responsibility of ensuring compliance despite the increasing risk of litigation and regulatory oversight. Hear from expert panelists, including servicers, government representatives and property preservation companies, on how they navigate these obstacles to reduce neighborhood blight and protect home values. By working collaboratively with municipalities and business partners, the session asserts a united front to discuss national strategies and evaluate best practices for resolving these time-sensitive industry issues.
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Concurrent Sessions
11:00 a.m.12:30 p.m. (Continued)
Servicing Alignment initiative Successes and challenges with Adopting these New requirements
Consistent with the Servicing Alignment Initiative (SAI), the GSEs have made wide-ranging changes to servicing requirements designed to enhance and expedite borrower contact and resolution and align key default management requirements, including foreclosure timelines. This panel of servicers discusses how they have adopted these changes for borrower contact, delinquency management and foreclosure timelines. Hear about their areas of focus, including achieving greater consistency and efficiency in servicing operations, expediting completion of workout options and reducing the number of mortgages that ultimately result in foreclosure.
1:45 p.m.2:45 p.m.

Judicial foreclosures in todays environment
The events and trends of the past few years have affected the various stages of the mortgage default process, particularly when dealing with a jurisdiction that follows a judicial foreclosure process. Judicial scrutiny, standing, mediation/loss mitigation and increased litigation all have affected the procession of judicial foreclosures and the day-to-day processes of all involved in the mortgage default industry. Join our expert panelists as they discuss the most important challenges and issues the industry is currently dealing with in judicial foreclosure jurisdictions and what may be on the horizon.
Borrower communication in a post-Spoc World
A major aspect of regulatory and policy focus in 2011 has been on communication with borrowers. With the focus on customer-centric communication, what are servicers doing right now to make sure they can manage the requirements in a cost effective and reliable way? This session focuses on how companies have created an approach and applied tools to address the need to communicate with borrowers in a consistent and auditable way.
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the New Normal: the Brave New World of vendor Management
With consent orders in place, OCC directives issued and attorneys general settlements about to be imposed, the world of servicing as weve known it has changed drastically and will continue to do so going forward. In particular, vendor management and compliance assurance has become one of the most critical aspects for all facets of the industry. Join a panel of industry peers from across the industry as they discuss trends and best-in-class practices, which will facilitate compliance, streamline interactions and provide valuable support for successful strategies, processes and procedures.
federal Bankruptcy rules Update: New rules, New requirements, New Solutions
New Federal Bankruptcy Rules go into effect across the nation on December 1, 2011. There will be resulting changes and challenges to point of contact, reporting requirements for charges and fees assessed on loans in bankruptcy and new discharge procedures. A few cases should begin to paint a clearer picture of how such matters will be viewed from the bench. This session addresses the continued focus on loss mitigation and loan modifications in bankruptcy cases, as well as an update on other important aspects of the bankruptcy process such as standing and MERS.
3:00 p.m.4:30 p.m.

foreclosure Mediation and counseling programs
Join our panel of mediation process experts as they guide you through in-person and telephone mediation. Panelists share what works, how to measure success and why it is important for lenders and counsel to be prepared for mediation. Additionally, participants hear about how Fannie Mae initiatives are progressing and cases where mediation may not be the best option
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Concurrent Sessions
3:00 p.m.4:30 p.m. (Continued)
Managing and protecting MSr values
Servicers whether new or existing need to have a solid understanding of the accounting and financial management tools used in the business. This session provides an overview from technical experts regarding strategies and techniques for valuing and hedging mortgage servicing rights (MSRs). The following questions are discussed: What risks need to be managed, and what are the costs of doing so? How does loan type influence servicing value? What services and software tools are available to assist servicers in valuing their servicing rights? Special attention will be given to valuing MSRs in distressed portfolios, as well as potential changes in servicer compensation and effects on MSRs.
Special Servicing views from the trenches
Some prime servicers have decided to outsource their delinquent servicing to sub-servicers with high-touch capabilities in an effort to improve results. This panel provides viewpoints from both primary and special servicers. The session explores key issues, including how to select a special sub-servicer, design the transition process, design joint work processes (such as loan modification approvals) and implement oversight. Panelists also discuss the challenges faced by special servicers who take over delinquent servicing portfolios through acquisition or sub-servicing, including how they manage the increasing regulatory requirements and ways they prevent administrative problems and create seamless customer support. Finally, this session looks at ways loss mitigation strategies may differ between primary and special servicers.
How Housing and legislation Will Affect industry loan Servicing Models in 2012
This panel of industry, regulatory and legislative experts examines how the current state of U.S. housing along with state and federal legislation will affect all mortgage loan servicing models in 2012 and beyond.
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Friday, February 24
9:00 a.m.12:30 p.m.

Join your colleagues at the Super Session for an energetic discussion on the latest issues in default servicing. This year some of the items being covered are Dodd-Frank, condominiums (super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modifications, investor-driven loss mitigation and other pertinent issues that will arise.
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MBA Thanks Our Sponsors

Diamond
Platinum
Gold
Silver
Host
As of 11/15/2011
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Exhibitors
As of 11/7/2011
Allcounty Legal Support Americas Infomart, Inc. American Legal & Financial Network (ALFN) American Modern Insurance Group AMS Servicing, LLC Asset Management Specialists Inc. Asset Valuation & Marketing Assurant Specialty Property CampusMBA CBCInnovis Cityside Management Corporation Claims Recovery Financial Services (CRFS) Clear Capital CSC DataVerify, Inc. Dimont & Associates DRI Management Systems, Inc. Dyck-ONeal, Inc. EMason, Inc. eMortgage Logic, LLC Equator, LLC FEI, LLC FICS Field Asset Services, Inc. Firefly Legal Inc. Firm Solutions, LLC First American Five Brothers Gissen and Zawyer Process Service, Inc. Goodman Dean, Inc Harland Financial Solutions Hudson Cook, LLP/CounselorLibrary Integrated Asset Services, LLC Keystone Asset Management, Inc LCS Receivables Management, LLC Lender Processing Services, Inc. LOGS Network M & M Mortgage Services, Inc. McCalla Raymer, LLC Miken Construction Inc. Miniter Group MISMO Morningstar, Inc Mortgage Action Alliance
Mortgage Bankers Association Mortgage Cadence, LLC Mortgage Contracting Services, LLC Mortgage Lender Services, Inc. MSI Mymotioncalendar.com National Field Representatives Inc. Nationwide Title Clearing NCP Solutions, LLC Nectar Projects Inc. NVMS Overture Financial Solutions Priority Field Service Inc. Pro Teck Valuation Services Proctor Financial, Inc. ProVest, LLC Quality Claims Management Corporation Rekon Technologies Reliance Field Services REO Allegiance Inc. Reverse Mortgage Solutions, Inc. Safeguard Properties ServiceLink, FNFs National Lender Platform SourceMedia Stewart Lender Services Superior Home Services, Inc. T.D. Service Company TenA Companies, Inc. The IL Group The Law Offices of John D. Clunk Co., LPA The National Firm, LLC Trustee Corps USFN Venture Encoding Service, LTD VPS Walz Group Western Union Global Business Payments Wetzel Trott Wilson & Associates, P.L.L.C. Zackin Publications
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Extend Your Reach

Exhibits
Visit www.mortgagebankers.org/servicing2012 for MBAs National Mortgage Servicing Conference & Expo 2012 exhibit opportunities and Exhibitor Prospectus. For more information call (202) 557-2791 or email exhibitor@mortgagebankers.org.
Advertising
Advertise in MBA NewsLink and Mortgage Banking magazine to promote your company before, during and after MBAs National Mortgage Servicing Conference & Expo 2012. For print advertising opportunities, call (203) 834-8832 or send an email to advertising@ mortgagebankers.org to get premium placement and learn more about additional opportunities.
Sponsorships
Sponsorship of MBAs National Mortgage Servicing Conference & Expo 2012 is a highly visible, cost-effective way to reach managers in servicing, default, customer service, escrow and reporting, as well as foreclosure and bankruptcy attorneys, consultants and many other mortgage professionals. The various levels of conference sponsorship represent excellent opportunities to tailor a visibility program that meets your specific marketing needs, while positioning your company as a leader in the industry. Take advantage of this chance to deliver your companys message to nearly 2,000 attendees before, during and after the conference. For more information call (202) 557-2790 or email mbrady@mortgagebankers.org.
Affiliate Space
For more information call (202) 557-2773 or email mranjber@mortgagebankers.org.
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REGISTRATION AND TRAVEL INFORMATION

eASy wAyS to reGiSter
Online (Credit card) http://store.mortgagebankers.org Fax (Credit card) (202) 289-0671 Scan and Email (Credit card) meetings@mortgagebankers.org Phone (800) 793-6222, select option 3 MondayFriday, 9:00 a.m.5:00 p.m. ET Wire Transfer or ACH Visit www.mortgagebankers.org/wiretransfer Mail Payable to: Mortgage Bankers Association Mail to: Mortgage Bankers Association PO Box 10448 Uniondale, New York 11555-0448
Express Mail Payable to: Mortgage Bankers Association Mail to: Citi 1 RXR Plaza Lockbox Lower Level, WLBX #10448 Attn: J Brady / N Richards Uniondale, NY 11555 (800) 793-6222 (select option 3)
Use Express Mail for overnight deliveries to meet registration cutoff dates when applicable. Express Mail only ensures postmark date for registration fees. Please allow 35 working days for processing and confirmations.
reGiStrAtioN iNForMAtioN
Conference Registrant Information You can register for the convention as well as make hotel reservations through our secured web store. Simply visit www.mortgagebankers.org and click Conferences & Events. You may reserve hotel accommodations only after you have registered and paid for MBAs National Mortgage Servicing Conference & Expo 2012. Note: Registrant badges can only be picked up by the registered individual unless prior arrangements have been made. Substitutions Send requests in writing to the attention of Registration Substitutions and include a $50 processing fee. See Five Easy Ways to Register for contact information. To guarantee that your name will appear on the final registration list, your substitution request must be received on or before January 24, 2012. After January 24, all substitutions must be done on site. Cancellations and Refunds Cancellations received on or before January 24: Full refund minus $50 processing fee Cancellations received January 25February 14: 50 percent penalty applied to all registration cancellations February 14: No refunds made after this date Send substitution and cancellation requests by fax, mail, express mail or email (see information in Five Easy Ways to Register). Special Group Discount Cancellations and Refunds Policy If any person who has registered as part of the special group discounted rates cancels their registration, the standard Cancellations and Refunds policy will apply. In addition, the group discounted rates will be adjusted if applicable. For More Information Speaking Opportunities Norm Edwards, (202) 557-2793 nedwards@mortgagebankers.org Sponsorship Opportunities Mark Brady, (202) 557-2790 mbrady@mortgagebankers.org Web site www.mortgagebankers.org
Note: Please wear your conference badge at all times. Admittance to conference locations will be strictly enforced. A photo I.D. is required for badge pick-up.
trAVeL iNForMAtioN
Please contact Travel Incorporated, MBAs official travel agency, to take advantage of special discounts on airfare and car rentals. Reservations will include 510 percent savings depending on the destination and meeting. To contact Travel Incorporated, call (800) 524-3002. You may also contact our official air carriers and car rental agencies directly. For more information on participating carriers and discount codes, visit the convention web site at http://events.mortgagebankers. org/servicing2012/travel/. Airfare Discounts Please ask your travel or airline agent to use MBAs airline code when making your MBA travel arrangements. Using the appropriate meeting code will ensure discount savings for you and help MBA track its airline volume. Please refer to your conference registration confirmation letter for airline codes and applicability. Car Rental Discounts MBA members can obtain discounts by contacting the car rental agency directly and providing the identification number. Avis: www.avis.com; (800) 831-8000; Avis Worldwide Discount number A369400 Budget: www.budget.com; (800) 527-0700; T495200 Hertz: www.hertz.com; (800) 654-2200; ID# 316138 Hotel Accommodations The cutoff date for discounted hotel rates is January 25, 2012. This does not ensure availability of rooms. If rooms are available until January 25, you will receive the discounted hotel rate. After January 25, reservations are accepted on a space available basis only, and you may be charged the regular hotel rate. In order to receive MBAs special negotiated room rate, contact the hotel directly and state that you will be attending MBAs National Mortgage Servicing Conference & Expo 2011. Orlando World Center Marriott Hotel & Convention Center 8701 World Center Drive Orlando, FL 32821 Phone: (800) 380-7931 MBA discount rate: $224 single/double per night; $295$558 suite* Hotel cutoff date: January 25, 2012
* Suite requests must be pre-approved by MBA, please contact Masuda Ranjber via email at mranjber@ mortgagebankers.org or phone (202) 557-2773. Note: All reservations made within the MBA block must be for an active registration to MBAs National Mortgage Servicing Conference & Expo 2012. MBA will monitor the reservations on a regular basis. Any reservation that remains unaccompanied by an active registration for the conference will be subject to cancelation. nO audiO Or VideO taPinG OF tHe PrOGraM PerMitted
attire: buSineSS CaSual
MBA REGISTRATION FORM

Please check the appropriate category:
Registrations received with payment by January 24, 2012: MBA Member:* $1,015Nonmember: $1,970 MBA Member:* $1,205Nonmember: $2,170
ATTN: MBA Meetings
MBAs National Mortgage Servicing Conference & Expo 2012 February 2124, 2012Orlando World Center Marriott Hotel & Convention Center
Registrations received with payment after January 24, 2012: MBA Member:* $1,205Nonmember: $2,170
Registrations received with payment between February 2124, 2012:
reGiStrANt iNForMAtioN
Please list this information as you wish it to appear on your badge and on the registration list. Please type or print. Photocopy form for additional registrants.
Mr./Ms. First name Mi last name nickname
title
Customer id number**
Company name
Company address
City
State
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business Phone number
business Fax number
email address (please provide to receive confirmations via email)
Previous employer if employed less than two years
*Subject to membership verification. **To identify your Customer ID Number, please see the printed number located next to your name on the mail panel or call (800) 793-6222, select option 3. Not required to register. If you have special needs addressed by the Americans with Disabilities Act, please check here and attach a statement regarding your particular needs.
PAyMeNt iNForMAtioN
Payment Enclosed (Check Payable to: Mortgage Bankers Association) Bill my: VISA MasterCard American Express Discover
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name as it appears on Card
address if different from above
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Please return this form with proper payment to Mortgage bankers association. See Five easy Ways to register for address information. Photo/Video disclaimer: by registering for and attending this event, you agree that your image may be used at any time, without further notification, for printed materials, Web sites, social media and other marketing purposes.
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MBA GROUP REGISTRATION FORMATTN: MBA Meetings

MBAs National Mortgage Servicing Conference & Expo 2012 February 2124, 2012Orlando World Center Marriott Hotel & Convention Center
Please check the appropriate category:
Early registration received with payment by Jan. 24, 2012: 1020 Registrations$975 per member 21+ Registrations$930 per member Regular registration received with payment after Jan. 24, 2012: 1020 Registrations$1,165 per member 21+ Registrations$1,120 per member
Need to register 21 or more? Contact MBA Registrations at meetings@mortgagebankers.org. Group discount pricing available to MBA members only.* Reservations are accepted via fax only, (202) 289-0671, and all registrations must be submitted at the same time. Please photocopy this form and provide a separate registration form for each member of your group.
reGiStrANt iNForMAtioN
Please list this information as you wish it to appear on your badge and on the registration list. Please type or print. Photocopy form for additional registrants.
Mr./Ms. First name Mi last name nickname
title
Customer id number**
Company name
Company address
City
State
Zip
business Phone number
business Fax number
email address (please provide to receive confirmations via email)
Previous employer if employed less than two years
*Subject to membership verification. **To identify your Customer ID Number, please see the printed number located next to your name on the mail panel or call (800) 793-6222, select option 3. Not required to register. If you have special needs addressed by the Americans with Disabilities Act, please check here and attach a statement regarding your particular needs.
PAyMeNt iNForMAtioN
Payment Enclosed (Check Payable to: Mortgage Bankers Association) Bill my: VISA MasterCard American Express Discover
Credit Card account# expiration date
amount of Charge
name as it appears on Card
address if different from above
Signature
date
Please return this form with proper payment to Mortgage bankers association. See Five easy Ways to register for address information. Photo/Video disclaimer: by registering for and attending this event, you agree that your image may be used at any time, without further notification, for printed materials, Web sites, social media and other marketing purposes.
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PRESORT STANdARd US POSTAGE PA I D WASHINGTON dC Permit No. 3199
Save the Date
MBAs 99th Annual Convention & expo
October 2124, 2012, Chicago
It Pays to Be an MBA Member
Mba members enjoy lower pricing on all Mba meetings including Mbas national Mortgage Servicing Conference & expo. not an Mba Member? learn more at www.mortgagebankers.org/Membership.
Exhibit Hours Tuesday, February 21

4:00 p.m.-7:00 p.m.
10:30 a.m.-6:00 p.m.
10:30 a.m.-4:00 p.m.
Booth Prices Floorplan Download Application Online Application
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Company A2Z Field Services ABC Legal Services ACS, A Xerox Company ADFITECH, Inc. All Risks, LTD Allcounty Legal Support Inc/Alstate Process Service, Inc. America's Infomart, Inc.
Booth
112 515 304 1304 821 608
Products & Services

Field Inspection/Property Preservation Default Services Other Quality Assurance/Contract Services Asset Management, Insurance Products Due Diligence, Document Services, Foreclosure/Reconveyance Services
417
Field Inspection/Property Preservation, Appraisal Systems/Services, Asset Management, Real Estate Information Services, Default Services, Foreclosure/Reconveyance Services Attorneys, Associations, Default Services, Foreclosure/Reconveyance Services, Education/Training Insurance Products
American Legal & Financial Network (ALFN) American Modern Insurance Group AMS Servicing, LLC Asset Management Specialists Inc. Asset Valuation & Marketing
500
412
408 815
Asset Management, Outsource Specialists, Default Services Other
116
Due Diligence, Portfolio Analysis/Valuation/Hedging, Automated Property Valuations
Assurant Specialty Property Auction.com
300 1017
Field Inspection/Property Preservation, Asset Management Asset Management, Other, Default Services, Foreclosure/Reconveyance Services, Title Insurance/Services Other Field Inspection/Property Preservation, Asset Management, Outsource Specialists, Default Services Fraud Detection Services, Tax Return Verification Services, Credit Reporting/Scoring Products, Automated Property Valuations, Flood Information/Determination/Certification Services Field Inspection/Property Preservation, Asset Management
Aurora Bank FSB BestAssets
1200 605
CBCInnovis
1011
Cityside Management Corporation Claims Recovery Financial Services (CRFS) Clear Capital
415
817
Due Diligence, Default Services, Consultants, Education/Training
1001
Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Portfolio Analysis/Valuation/Hedging, Automated Property Valuations Risk Management Data/Services/Systems, Due Diligence, Real Estate Information Services Document Management/Workflow Systems, Mortgage Technology Products/Services, Underwriting Systems/Services, Web Site Designers, Internet Services/Technology Products
Code Violation Services, Inc. Consulting Plus, Inc.
520
CoreLogic CSC
200 410
Mortgage Technology Products/Services, Real Estate Information Services, Default Services Document Management/Workflow Systems, Due Diligence, Mortgage Technology Products/Services, Financial Programs, Internet Services/Technology Products Banking Services, Due Diligence, Electronic Document Delivery, Document Tracking/ERecording, eMortgage Solution Providers, Document Services Attorneys, Education/Training Risk Management Data/Services/Systems, Due Diligence, Fraud Detection Services, Default Services, Quality Assurance/Contract Services Other, Default Services Business Forms/Automated Solutions, Internet Services/Technology Products Subservicers, Default Services Document Management/Workflow Systems, Due Diligence, eMortgage Solution Providers, Consultants, Flood Information/Determination/Certification Services Other Due Diligence, Portfolio Analysis/Valuation/Hedging, Automated Property Valuations Other Other
CT Lien Solutions
203
Default Attorney Group Digital Risk, LLC
1012 419
Dimont & Associates DRI Management Systems, Inc. Dyck-O'Neal, Inc. ELM Services, LLC
911 403 507 513
eMason, Inc. eMortgage Logic, LLC Epiq Systems, Inc. Equator, LLC
1008 1013 101 701

4:00 p.m.-7:00 p.m.
10:30 a.m.-6:00 p.m.
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Company FEI, LLC FICS Field Asset Services, Inc. Firefly Legal Inc. Firm Solutions, LLC First American Mortgage Services First Valuation Fiserv Five Brothers
Booth
913 909 707 702 113 609
Products & Services

Field Inspection/Property Preservation, Default Services Mortgage Technology Products/Services Other Default Services Other Asset Management, Default Services, Foreclosure/Reconveyance Services, Title Insurance/Services Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Other Mortgage Technology Products/Services, Electronic Document Delivery, Default Services Document Management/Workflow Systems, Field Inspection/Property Preservation, Asset Management Systems, Default Services, Foreclosure/Reconveyance Services, Automated Property Valuations Mortgage Technology Products/Services, Appraisal Systems/Services, Electronic Document Delivery, Fraud Detection Services Other Document Management/Workflow Systems, Electronic Document Delivery, Document Services, Outsource Specialists, Internet Services/Technology Products
205 519 213
FNC, Inc.
1202
Freddie Mac FSSI
409 1110
GCC Servicing Systems Gissen and Zawyer Process Service, Inc. Goodman Dean, Inc Harland Financial Solutions
209 812
Mortgage Technology Products/Services, Internet Services/Technology Products Default Services
902 806
Appraisal Systems/Services, Asset Management, Default Services Risk Management Data/Services/Systems, Mortgage Technology Products/Services, Electronic Document Delivery, eMortgage Solution Providers, Other Other Publishers Attorneys, Publishers
Home Depot U.S.A., Inc. HousingWire Hudson Cook, LLP/CounselorLibrary iGATE Patni
310 308 1108
1204
Document Management/Workflow Systems, Mortgage Technology Products/Services, Integration Services, eMortgage Solution Providers, Outsource Specialists Due Diligence, Appraisal Systems/Services, Asset Management, Fraud Detection Services, Title Insurance/Services Due Diligence, Asset Management, Portfolio Analysis/Valuation/Hedging, Default Services, Automated Property Valuations Risk Management Data/Services/Systems, Fraud Detection Services, Quality Assurance/Contract Services Asset Management, Other, Outsource Specialists, Default Services
iMortgage Services
1306
Integrated Asset Services, LLC
307
Interthinx
618
Keystone Asset Management, Inc LCS Receivables Management, LLC Lender Processing Services, Inc. LERETA, LLC Lincoln Appraisal & Settlement Services LOGS Network M & M Mortgage Services, Inc. Matt Martin Real Estate Management, LLC McCalla Raymer, LLC Miken Construction Miniter Group
907
405
Other
901 511 920
Mortgage Technology Products/Services, Default Services, Consultants Other Appraisal Systems/Services, Title Insurance/Services
713 900 516
Attorneys, Default Services, Title Insurance/Services Other Asset Management
711 1308 1112
Attorneys, Foreclosure/Reconveyance Services Field Inspection/Property Preservation, Other Mortgage Technology Products/Services, Insurance Products, Mortgage Bankers, Mortgage Brokers, Outsource Specialists
Morningstar, Inc
1314
Due Diligence, Mortgage Technology Products/Services, Real Estate Information Services, Portfolio Analysis/Valuation/Hedging, Rating Agencies

4:00 p.m.-7:00 p.m.
10:30 a.m.-6:00 p.m.
10:30 a.m.-4:00 p.m.
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Company Mortgage Cadence, LLC
Booth
805
Products & Services

Document Management/Workflow Systems, Mortgage Technology Products/Services, Information Security Technology/Services, Document Services, Default Services Field Inspection/Property Preservation
Mortgage Contracting Services, LLC Mortgage Lender Services, Inc. MSI Mymotioncalendar.com National Creditors Connection, Inc. National Field Representatives Inc. Nations Title Agency Nationwide Title Clearing
601
312 700 1102 1318
Default Services, Foreclosure/Reconveyance Services Field Inspection/Property Preservation Strategic Staffing, Attorneys, Outsource Specialists, Internet Services/Technology Products Field Inspection/Property Preservation, Other, Outsource Specialists
406
Field Inspection/Property Preservation
816 1006
Other Mortgage Technology Products/Services, Secondary Market Systems/Services, Electronic Document Delivery, Other, Document Services, Outsource Specialists, Assignments, Release/Assignment Services Electronic Document Delivery, Document Services, Outsource Specialists Trustees, Default Services, Foreclosure/Reconveyance Services
NCP Solutions, LLC Nectar Projects Inc.
509 401
NVMS Orion Financial Group, Inc.
1104 620
Field Inspection/Property Preservation Document Services, Outsource Specialists, Assignments, Automated Property Valuations, Flood Information/Determination/Certification Services Risk Management Data/Services/Systems, Mortgage Technology Products/Services, Underwriting Systems/Services, Internet Services/Technology Products Field Inspection/Property Preservation, Other Field Inspection/Property Preservation Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Real Estate Information Services, Portfolio Analysis/Valuation/Hedging Mortgage Technology Products/Services, Insurance Products, Outsource Specialists Default Services, Foreclosure/Reconveyance Services Default Services Realty Tax Services, Insurance Products Other, Default Services
Overture Financial Solutions
612
PFS, Inc. Priority Field Services Inc. Pro Teck Valuation Services
614 814 1322
Proctor Financial, Inc. Prommis Solutions, LLC ProVest, LLC QBE FIRST Quality Claims Management Corporation Quality Mortgage Services, LLC RCS Recovery Services, LLC Real Integrated Technology, LLC
704 309 1100 301 917
1206 311 306
Due Diligence, Quality Assurance/Contract Services Other Due Diligence, Mortgage Technology Products/Services, Internet Services/Technology Products, Consultants Deficiency Recovery, Other, Subservicers, Outsource Specialists, Portfolio Analysis/Valuation/Hedging Document Management/Workflow Systems, Secondary Market Systems/Services, Assignments, Foreclosure/Reconveyance Services, Release/Assignment Services Field Inspection/Property Preservation, Default Services, Foreclosure/Reconveyance Services Other Associations Asset Management, Mortgage Bankers, Subservicers, Default Services, Consultants Document Management/Workflow Systems, Document Services, Outsource Specialists, Assignments, Release/Assignment Services Field Inspection/Property Preservation, Default Services, Foreclosure/Reconveyance Services Risk Management Data/Services/Systems, Mortgage Technology Products/Services, Business Forms/Automated Solutions, eMortgage Solution Providers
Real Time Resolutions, Inc.
915
Rekon Technologies
714
Reliance Field Services REO Allegiance Inc. REOMAC Reverse Mortgage Solutions, Inc. Richmond Monroe Group, Inc.
206 914 110 1320 125
Safeguard Properties Sapiens Americas Corp
801
ServiceLink, FNF's National Lender Platform
501
Appraisal Systems/Services, Asset Management, Integrated Closing Services, Default Services, Title Insurance/Services

4:00 p.m.-7:00 p.m.
10:30 a.m.-6:00 p.m.
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Company SourceMedia Spectrum Field Services Inc Sperlonga Data & Analytics
Booth
610 1010 518
Products & Services

Other Field Inspection/Property Preservation, Asset Management Risk Management Data/Services/Systems, Due Diligence, Mortgage Technology Products/Services Asset Management, Integrated Closing Services, Default Services, Title Insurance/Services Other Trustees, Document Management/Workflow Systems, Default Services, Foreclosure/Reconveyance Services, Release/Assignment Services Outsource Specialists, Quality Assurance/Contract Services Insurance Products, Flood Information/Determination/Certification Services Mortgage Technology Products/Services, Foreclosure/Reconveyance Services, Title Insurance/Services Attorneys, Education/Training Other Underwriting Systems/Services, Integrated Closing Services, Outsource Specialists, Title Insurance/Services, Automated Property Valuations
Stewart Lender Services Superior Home Services, Inc. T.D. Service Company
809 606 904
TenA Companies, Inc. The IL Group The Law Offices of John D. Clunk Co., LPA The National Firm, LLC Trustee Corps Urban Lending Solutions
1316 615 313
919 514 1014
USFN Venture Encoding Service, LTD VPS Walz Group Western Union Global Business Payments Wetzel Trott
1003 1009 210 1312 201
Trustees, Attorneys, Publishers, Education/Training Electronic Document Delivery, Other Field Inspection/Property Preservation, Asset Management, Other Other Other
617
Underwriting Systems/Services, Fraud Detection Services, Outsource Specialists, Quality Assurance/Contract Services Other Document Management/Workflow Systems, Mortgage Technology Products/Services
Wilson & Associates, P.L.L.C. Wolters Kluwer Financial Services Xactware Solutions, Inc. Zackin Publications
810 1310
114 621
Internet Services/Technology Products Publishers
ompany: Booth: Products & Services: Address:
Allcounty Legal Support Inc/Alstate Process Service, Inc. 608 Due Diligence, Document Services, Foreclosure/Reconveyance Services
60 Burt Dr Ste 2 Deer Park, NY 11729-5781 (631) 667-1800 (631) 667-0302 http://www.AlstateProcessService.co
Phone: Fax: Website URL:
Allcounty and Alstate have provided top quality comprehensive attorney services to lenders and law firms specializing in foreclosure and eviction.
Company: Booth: Products & Services: Address:
Default Attorney Group 1012 Attorneys, Education/Training
11895 Purcell Rd Lovettsville, VA 20180-1821 (703) 282-2941
http://www.defaultattorneygroup.com
DAG is a consortium of creditors' rights law firms from across the U.S. with representation in 25 states. DAG's Default Symposium Program brings high quality, customized default and REO training to your back yard in convenient locations near you
LOGS Network 713 Attorneys, Default Services, Title Insurance/Services
2121 Waukegan Rd Ste 300 Bannockburn, IL 60015-1831 (847) 770-4141 (847) 879-4847
Orion Financial Group, Inc. 620 Document Services, Outsource Specialists, Assignments, Automated Property Valuations, Flood Information/Determination/Certification Services 2860 Exchange Blvd Ste 100 Southlake, TX 76092-9151 (817) 424-1175 (817) 424-1172 http://www.orionfgi.com
Orion Financial Group, Inc. is the industry partner for assignments, title chain clean-up, lien releases, document retrieval, and beneficiary research. Protect your investment and improve compliance with Orion.
Rekon Technologies 714 Document Management/Workflow Systems, Secondary Market Systems/Services, Assignments, Foreclosure/Reconveyance Services, Release/Assignment Services 1 S Fair Oaks Ave Ste 206 Pasadena, CA 91105-1945 (626) 577-4350 (626) 577-4360 http://www.rekon.com
Rekon Technologies is a preferred software provider for top loan servicers. Solutions include Rekon, which enables efficient document preparation, tracking and recording and doc trak, for effective, management and tracking of files,
Richmond Monroe Group, Inc. 125 Document Management/Workflow Systems, Document Services, Outsource Specialists, Assignments, Release/Assignment Services PO Box 101 Kimberling City, MO 65686-0101 (417) 447-2931 (888) 308-8458 http://www.richmondmonroe.com
Schedule of Events
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Note: Meeting rooms may change, so please refer to the on-site program for final locations. Schedule subject to change. To see a complete event listing or to plan your schedule, click on "Create Custom Itinerary" below. Create Custom Itinerary
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Tuesday, February 21, 2012

02/21 2:00 p.m.3:30 p.m.
Servicer-Only Roundtable Discussion: An MBA Member Event (Closed)
Special Event
Contact Information:
Program Information: (800) 793-6222, select option 3 Exhibit Information: (202) 557-2791 Sponsorship Information: (202) 557-2790 02/22 Advertising: (203) 834-8832
Wednesday, February 22, 2012

02/22 8:30 a.m.10:15 a.m. 11:00 a.m.12:30 p.m. 11:00 a.m.12:30 p.m. 11:00 a.m.12:30 p.m. 11:00 a.m.12:30 p.m. 1:30 p.m.3:00 p.m. 1:30 p.m.3:00 p.m. 1:30 p.m.3:00 p.m. 1:30 p.m.3:00 p.m.
Opening General Session: The 2012 Political Landscape and Industry Outlook from Washington
General Session
Loss Management
Home Retention and Foreclosure Alternatives
02/22
Current Challenges in REO Management and Disposition
Foreclosure, Bankruptcy and other Default Issues
02/22
Single Point of Contact: What's Working? What's Not? Servicer Perspectives
Business Strategy and Operations
02/22
Understanding Performance Management and Industry Scorecards
Regulatory Reform, Compliance, Agency Updates
02/22
Litigation Update: Addressing the Challenges of HAMP and HAFA
02/22
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight
02/22
Best Practices in Managing Short Sales
02/22
FHFA's Servicer Compensation Proposal
http://events.mortgagebankers.org/servicing2012/sessions/default.aspx[12/20/2011 3:50:25 PM]
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Wednesday, February 22, 2012

02/22 3:15 p.m.4:45 p.m.
General Session: HUD, VA, Ginnie Mae, Freddie Mac Forum
General Session
Thursday, February 23, 2012

02/23 9:15 a.m.10:45 a.m. 11:00 a.m.12:30 p.m. 11:00 a.m.12:30 p.m. 11:00 a.m.12:30 p.m. 11:00 a.m.12:30 p.m. 1:45 p.m.2:45 p.m. 1:45 p.m.2:45 p.m. 1:45
General Session: Outlook on the Mortgage Market and the Economy
General Session
02/23
Kicking the Boot Camps - Gaining an Edge in Default Servicing Defensive Litigation
02/23
Property Preservation - Protecting Neighborhoods One House at a Time
02/23
Combating Fraud
02/23
Servicing Alignment Initiative - Successes and Challenges with Adopting these New Requirements
02/23
The New Normal: The Brave New World of Vendor Management
02/23
Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions
02/23
Borrower Communication in a Post-SPOC World
Home Retention and Foreclosure
p.m.2:45 p.m. 02/23 1:45 p.m.2:45 p.m.
Alternatives
Judicial Foreclosures in Today's Environment
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Thursday, February 23, 2012

02/23 3:00 p.m.4:30 p.m. 3:00 p.m.4:30 p.m. 3:00 p.m.4:30 p.m. 3:00 p.m.4:30 p.m.
How Housing and Legislation Will Affect Industry Loan Servicing Models in 2012
02/23
Managing and Protecting MSR Values
02/23
Foreclosure Mediation and Counseling Programs
02/23
Special Servicing - Views from the Trenches
Friday, February 24, 2012

02/24 9:00 a.m.12:30 p.m.
General Session
Schedule of Events
Diamond
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2010-2012 Mortgage Bankers Association |
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Servicer-Only Roundtable Discussion: An MBA Member Event (Closed) February 21, 2012 2:00 p.m.-3:30 p.m. Once again, we are offering a closed-door, facilitated peer group roundtable for senior management of servicing institutions. MBA will conduct a short survey on key topics prior to the roundtable and an agenda will be distributed. A senior servicing executive will lead the roundtable, in coordination with MBA staff. This intimate discussion is an invaluable opportunity to hear how others in servicing are dealing with the same issues that you are facing. All participants are encouraged to contribute insights and ideas. You must be a conference registrant with a mortgage servicing institution and an MBA member to attend this roundtable. Be sure to sign up for this session in advance (after registering for the conference) by contacting meetings@mortgagebankers.org.
Opening General Session: The 2012 Political Landscape and Industry Outlook from Washington February 22, 2012 8:30 a.m.-10:15 a.m. Kick off your conference with our keynote speaker CNN Political Analyst Paul Begala. With 2012 being an election year, Begala analyzes the political playing field and shares his predictions for November. He is part of the CNN political team that won an Emmy for its coverage of the 2006 elections and a Peabody Award for its coverage of the 2008 presidential election. Begala served as counselor to President Clinton in the White House, where he helped define and defend the Administrations agenda, from the State of the Union Address to the economic, domestic and international issues the White House faces each day. Clinton has described Begala as, a wit dynamo from Sugar Land, Texas who brought energy, focus and credibility to our efforts. After Begala speaks, stay to hear key staff from the OCC, FHFA and CFPB discuss recent industry developments and how they affect residential mortgage servicing.
Speaker(s):
Debra W. Still, CMB (Welcome Remarks) Chairman-Elect Mortgage Bankers Association Paul Begala Political Analyst CNN
Loss Management February 22, 2012 11:00 a.m.-12:30 p.m. Attend this session to discuss issues around the losses that servicers are working to manage in their daily activities. Exchange ideas on how to reduce and or eliminate losses. Hear ideas from your peers on how to manage your claims department and claims system and whether outsourcing claims is the way to go. Topics to be discussed include unreimbursed FC and REO expenses, advance management, claims management and others.
Moderator: David A. Hurt Senior Vice President - Business Development CoreLogic Speaker(s):
Jodi Gaines Chief Executive Officer Claims Recovery Financial Services (CRFS) Sarah P. Martin Chief - Single Family Claims Branch Department of Housing and Urban Development Dennis G. Stowe Chief Executive Officer Residential Credit Solutions, Inc.
Current Challenges in REO Management and Disposition February 22, 2012 11:00 a.m.-12:30 p.m. Foreclosure timeframes continue to increase, and the mortgage industry is faced with unprecedented challenges on the REO front. Servicers and asset disposition companies share the responsibility of ensuring neighborhood stability while strategically moving assets. Hear expert panelists discuss REO trends, cost-efficient marketing strategies and approaches to mitigating risk. Panelists also cover the latest on retail alternatives: auction; bulk sale; rental; donation / public partnership (e.g. NCST / Habitat), including when and how to think about each and consider the long-term impact of Protecting Tenants at Foreclosure. Additional topics include: opening communications within default, combating fraud and how to calculate the return on the repair dollar and its impact on communities.
Moderator: Caroline W. Reaves Chief Executive Officer Mortgage Contracting Services, LLC Speaker(s):
Jeff Connell Senior Vice President Nationstar Mortgage LLC Alan Jaffa Chief Executive Officer Safeguard Properties Mark P. Paniccia Group Vice President - REO Sun Trust Mortgage, Inc. David Sunlin Senior Vice President Bank of America
Single Point of Contact: What's Working? What's Not? Servicer Perspectives February 22, 2012 11:00 a.m.-12:30 p.m. This panel of experts explores the implementation of a single point of contact (SPOC) and quality right party contact (QRPC) for borrower communications in the event of default. The panel of servicer experts discusses definitions and varying interpretations of SPOC, with particular emphasis on current regulatory thinking, and share implementation war stories and challenges. Special emphasis is placed on workflow management solutions, technology enhancements and position descriptions. Preliminary feedback from borrowers is shared. Finally, the panel will delve into SPOC adoption for servicers not under consent orders and incorporation into industry servicing standards.
Moderator: Robert Caruso Executive Managing Director, Default Management Services Lender Processing Services, Inc. Speaker(s):
Raymond S. Barbone Executive Vice President - Mortgage Services BankUnited Randy Bockenstedt Senior Vice President Default Operations Wells Fargo Home Mortgage Patrick Carey Senior Vice President, Held for Investment and Specialty Segment Bank of America James B. Rodgers, Jr. Senior Vice President of Default Everhome Mortgage
Understanding Performance Management and Industry Scorecards February 22, 2012 11:00 a.m.-12:30 p.m. The agencies have made sweeping changes to how they measure servicer performance by instituting revised measurements, criteria and associated incentives and remedies that focus on raising the bar on servicer performance. Join executives from Freddie Mac and Fannie Mae to gain an in-depth understanding of the Freddie Mac Servicing Success Program and the Fannie Mae S.T.A.R. Program. Discussion focuses on performance measurement methodology, criteria, alignment with the objectives of the joint-GSE Servicing Alignment Initiative and how current trends may influence the evolution of these programs in the future. Hear how servicers have adopted these performance standards and are using them today to make improvements.
Litigation Update: Addressing the Challenges of HAMP and HAFA February 22, 2012 1:30 p.m.-3:00 p.m. For the past three years, servicers have learned to comply with government programs, including the Home Affordable Refinance Program (HAMP) and Home Affordable Foreclosure Alternatives (HAFA) program. New programs meant to provide additional help for homeowners are now being challenged. With some forethought to compliance, a servicer can navigate and avoid litigation in all areas of servicing. Panelists highlight the latest information on federal law claims, including HAMP and HAFA litigation, OCC Consent Order, CFPB challenges to loss mitigation, Fair Debt Collections Practices Act (FDCPA), Equal Credit Opportunities Act (ECOA) and litigation in connection with the foreclosure process. Get updated on state law claims (including States Attorneys General Settlement with Servicers), claims against servicers and claims against borrowers.
Moderator: Larry W. Johnson Senior Managing Partner Johnson & Freedman, LLC Speaker(s):
Daniel C. Consuegra Managing Partner Law Office of Daniel C. Consuegra Thomas J. Fritzlen Attorney Martin, Leigh, Laws & Fritzlen, PC Jennifer Monty Rieker Attorney Welman, Weinberg & Reis, Co., L.P.A. Anne Sutherland Executive Vice President and Legal Counsel Nationstar Mortgage LLC
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight February 22, 2012 1:30 p.m.-3:00 p.m. With all of the scrutiny around servicing quality, changes in government regulations, GSA Servicing Alignment and the new GSE scorecarding process, is now the time to step up quality control around loan servicing? This session looks at the market today, the issues of quality loan servicing, quality borrower engagement, loss mitigation outreach, foreclosure processing and documentation issues and the future of third-party confirmation of servicing quality. The session brings together perspectives from investors, servicers and third-party review firms to explore this volatile topic and discuss expectations and best practices going forward. Are you ready?
Speaker(s):
Scott Gillen, CMB, AMP Senior Vice President - Strategic Initiatives Stewart Lender Services
Best Practices in Managing Short Sales February 22, 2012 1:30 p.m.-3:00 p.m. 2010 was the year of regulation and 2011 the year of execution. This panel takes a look back at how the industry executed and how we can build upon that established foundation. As servicers and service providers become more tenured at short sales, this panel explores how to use this knowledge to improve the process and discusses the following questions: What is the plan of servicers in the year to come? How to improve the short sale process? How to capture more short sale? What technology is currently being used and what is still needed?
Moderator: Jane Kennedy National Sales Executive Default Services ServiceLink, FNF's National Lender Platform Speaker(s):
James I. Davis Executive Vice President American Home Mortgage Servicing, Inc. Leo Esposito Vice President - Loss Mitigation ServiceLink, FNF's National Lender Platform Robert Hora Executive Vice President Bank of America
FHFA's Servicer Compensation Proposal February 22, 2012 1:30 p.m.-3:00 p.m. FHFA and HUD presented several alternatives to the single-family mortgage servicing pay model in January of 2011. Join our panel for a detailed exploration of fee-for-service, including approaches to a reserve account structure. Discuss the pros and cons of the servicer compensation proposals with the panelists and your peers and learn the potential impacts of proposed structures on the servicing industry.
Moderator: James P. Gross Vice President of Financial Accounting and Public Policy Mortgage Bankers Association Speaker(s):
Theodore Tozer President Ginnie Mae
Kicking the Boot Camps - Gaining an Edge in Default Servicing Defensive Litigation February 23, 2012 11:00 a.m.-12:30 p.m. For years plaintiff's attorneys have conducted weekend-long seminars styled as "Boot Camps," designed to provide tips and form pleadings to attorneys intent upon delaying the foreclosure process and seeking unwarranted monetary damages. This results in excess costs and delays to the servicers, which eventually has a negative impact on the industry as a whole. The servicing industry has been slow to react to this organized attack. This panel, consisting of attorneys from coast-to-coast, serves as a mini-boot camp for managers, in-house counsel and outside law firms to discuss the latest trends and strategies used successfully across the country.
Moderator: Linda S. Finley Shareholder Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C. Speaker(s):
D. Keith Andress, Esq. Shareholder Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C. Robert T. Finlay Partner Wright, Finlay & Zak, LLP Kelly Herzik Shareholder Morris, Laing, Evans, Brock & Kennedy, Chtd. Susan E. Reid General Counsel McCalla Raymer, LLC
Property Preservation - Protecting Neighborhoods One House at a Time February 23, 2012 11:00 a.m.-12:30 p.m. With increasing foreclosure timeframes as a result of our economic crisis coupled with documentation delays, moratoriums and servicer restraint, the mortgage industry is faced with the critical responsibility of ensuring properties are maintained. Mortgage servicers, field service providers and municipalities share the responsibility of ensuring compliance despite the increasing risk of litigation and regulatory oversight. Hear from expert panelists, including servicers, government representatives and property preservation companies, on how they navigate these obstacles to reduce neighborhood blight and protect home values. By working collaboratively with municipalities and business partners, the session asserts a united front to discuss national strategies and evaluate best practices for resolving these time-sensitive industry issues.
Moderator: Sherilee Massier Assistant Vice President Well Fargo Home Mortgage Speaker(s):
Vicky Beever Operation Unit Manager JP Morgan Chase William Collins Mortgage Housing Specialist, GTR U.S. Department of Housing and Urban Development Tracy Hager Vice President of Operations Mortgage Contracting Services, LLC Alan Jaffa Chief Executive Officer Safeguard Properties David Sunlin Senior Vice President Bank of America
Servicing Alignment Initiative - Successes and Challenges with Adopting these New Requirements February 23, 2012 11:00 a.m.-12:30 p.m. Consistent with the Servicing Alignment Initiative (SAI), the GSEs have made wide-ranging changes to servicing requirements designed to enhance and expedite borrower contact and resolution and align key default management requirements, including foreclosure timelines. This panel of servicers discusses how they have adopted these changes for borrower contact, delinquency management and foreclosure timelines. Hear about their areas of focus, including achieving greater consistency and efficiency in servicing operations, expediting completion of workout options and reducing the number of mortgages that ultimately result in foreclosure.
Speaker(s):
Robert E. Kimble Senior Vice President, Servicing Policy & Quality Assurance Freddie Mac
Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions February 23, 2012 1:45 p.m.-2:45 p.m. New Federal Bankruptcy Rules go into effect across the nation on December 1, 2011. There will be resulting changes and challenges to point of contact, reporting requirements for charges and fees assessed on loans in bankruptcy and new discharge procedures. A few cases should begin to paint a clearer picture of how such matters will be viewed from the bench. This session addresses the continued focus on loss mitigation and loan modifications in bankruptcy cases, as well as an update on other important aspects of the bankruptcy process such as standing and MERS.
Moderator: Dan West Managing Attorney South & Associates Speaker(s):

Michael S. Arnovitz Shareholder, Managing Attorney Reimer Arnovitz Chernek & Jeffrey Co., LPA John Crane Associate General Counsel CitiGroup Marcy Ford, Esq. Partner Trott & Trott, PC Dianne Whatley Senior Vice President - Bankruptcy Bank of America
Borrower Communication in a Post-SPOC World February 23, 2012 1:45 p.m.-2:45 p.m. A major aspect of regulatory and policy focus in 2011 has been on communication with borrowers. With the focus on customer-centric communication, what are servicers doing right now to make sure they can manage the requirements in a cost effective and reliable way? This session focuses on how companies have created an approach and applied tools to address the need to communicate with borrowers in a consistent and auditable way.
Moderator: Neil J. Morse Principal Morse Communications Speaker(s):

Jay Loeb Vice President National Creditors Connection, Inc.
Judicial Foreclosures in Today's Environment February 23, 2012 1:45 p.m.-2:45 p.m. The events and trends of the past few years have affected the various stages of the mortgage default process, particularly when dealing with a jurisdiction that follows a judicial foreclosure process. Judicial scrutiny, standing, mediation / loss mitigation and increased litigation all have affected the procession of judicial foreclosures and the day-to-day processes of all involved in the mortgage default industry. Join our expert panelists as they discuss the most important challenges and issues the industry is currently dealing with in judicial foreclosure jurisdictions and what may be on the horizon.
Speaker(s):
Robert J. Hopp Chief Executive Officer The Hopp Law Firm, LLC Bill Newland Vice President NationStar Mortgage Marty M. Stone Managing Partner McCalla Raymer, LLC
Foreclosure Mediation and Counseling Programs February 23, 2012 3:00 p.m.-4:30 p.m. Join our panel of mediation process experts as they guide you through in-person and telephone mediation. Panelists share what works, how to measure success and why it is important for lenders and counsel to be prepared for mediation. Additionally, participants hear about how Fannie Mae initiatives are progressing and cases where mediation may not be the best option.
Speaker(s):
Bradley H. Blower General Counsel HOPE LoanPort Dana Dillard Senior Vice President, Special Mortgage Initiatives ResCap Daniel Olmos Senior Counsel at the Access to Justice Initiative U.S. Department of Justice Faith A. Schwartz Executive Director HOPE NOW Alliance
Special Servicing - Views from the Trenches February 23, 2012 3:00 p.m.-4:30 p.m. Some prime servicers have decided to outsource their delinquent servicing to sub-servicers with high-touch capabilities in an effort to improve results. This panel provides viewpoints from both primary and special servicers. The session explores key issues, including how to select a special sub-servicer, design the transition process, design joint work processes (such as loan modification approvals) and implement oversight. Panelists also discuss the challenges faced by special servicers who take over delinquent servicing portfolios through acquisition or sub-servicing, including how they manage the increasing regulatory requirements and ways they prevent administrative problems and create seamless customer support. Finally, this session looks at ways loss mitigation strategies may differ between primary and special servicers.
Default Super Session February 24, 2012 9:00 a.m.-12:30 p.m. Join your colleagues at the Super Session for an energetic discussion on the latest issues in default servicing. This year some of the items being covered are Dodd-Frank, condominiums (super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modifications, investor-driven loss mitigation and other pertinent issues that will arise. This special session will include representatives from American Home Mortgage Servicing, Inc., BB&T, Blommer Peterman, Cal-Western Reconveyance Corporation, Carrington Mortgage Holdings, Davidson Fink LLP, Doonan, Graves and Longoria, LLC, Dyke, Henry, Goldsholl & Winzerling PLC, Integrated Mortgage Solutions (IMS), Keith D. Weiner & Associates Co., LPA, Rushmore Loan Management, PHH Mortgage, Springboard, LLC, Statebridge Company, LLC, Weiner Brodsky Sidman Kider, PC and Wells Fargo Home Mortgage.
Moderator: Joel A. Freedman Partner Johnson & Freedman, LLC

MORTGAGE SERVICERS WEAR MANY HATS!! - MBA S National Mortgage Servicing Conference and Expo 2012

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MORTGAGE SERVICERS WEAR MANY HATS!! - MBA S National Mortgage Servicing Conference and Expo 2012

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Servicers wear many hats.

Hang your hat here.

MBAs National Mortgage Servicing Conference & Expo 2012

Register by January 24, 2012 for early-bird savings.

Who Should Attend

MBAs National Mortgage Servicing Conference & Expo 2012

10:30 a.m.11:00 a.m.

Coffee Break in the Exhibit Hall

Servicer-Only Roundtable Discussion An MBA Member Event (Invitation Only)

Exhibit Hall Open

HUD/VA Subcommittee Meeting

Welcome Reception in the Exhibit Hall Under the Boardwalk

Luncheon in the Exhibit Hall

Refreshment Break in the Exhibit Hall

General Session HUD, VA, Fannie Mae, Freddie Mac Forum

Exhibit Hall Open

Youre Mobile and So Are We.

General Session Outlook on the Mortgage Market and the Economy

Exhibit Hall Open

Refreshment Break in the Exhibit Hall

Coffee Break in the Exhibit Hall

Loan Administration Committee Meeting

Luncheon in the Exhibit Hall

Default Super Session

MBAs National Mortgage Servicing Conference & Expo 2012

General Sessions and Special Roundtable

General Sessions and Special Roundtable

Welcoming remarks Debra W. Still, CMB Chairman-Elect Mortgage Bankers Association

Keynote Speaker Paul Begala Political Analyst for CNN

general Session HUD, vA, fannie Mae, freddie Mac forum

MBAs National Mortgage Servicing Conference & Expo 2012

general Session outlook on the Mortgage Market and the economy

opening remarks Michael W. Young Chairman Mortgage Bankers Association

Default Super Session

Single point of contact: Whats Working? Whats Not? Servicer perspectives

BUSiNeSS StrAtegy AND operAtioNS

Understanding performance Management and industry Scorecards

MBAs National Mortgage Servicing Conference & Expo 2012

forecloSUre, BANKrUptcy, reo AND otHer DefAUlt iSSUeS

current challenges in reo Management and Disposition

1:30 p.m.3:00 p.m.

Servicing Quality oversight: A look into the future of Servicing oversight

Best practices in Managing Short Sales

litigation Update: Addressing the challenges of HAMp and HAfA

fHfAs Servicer compensation proposal

MBAs National Mortgage Servicing Conference & Expo 2012

property preservation protecting Neighborhoods one House at a time

1:45 p.m.2:45 p.m.

Judicial foreclosures in todays environment

Borrower communication in a post-Spoc World

MBAs National Mortgage Servicing Conference & Expo 2012

BUSiNeSS StrAtegy AND operAtioNS

the New Normal: the Brave New World of vendor Management

3:00 p.m.4:30 p.m.

foreclosure Mediation and counseling programs

Managing and protecting MSr values

Special Servicing views from the trenches

MBAs National Mortgage Servicing Conference & Expo 2012

Default Super Session

MBA Thanks Our Sponsors

MBAs National Mortgage Servicing Conference & Expo 2012

Extend Your Reach