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Air India is India's national flag carrier.

Although air transport was born in India on February 18, 1911 when Henri Piquet, flying a Humber bi-plane, carried mail from Allahabad to Naini Junction, some six miles away, the scheduled services in India, in the real sense, began on October 15, 1932. It was on this day that J.R.D. Tata, the father of Civil Aviation in India and founder of Air India, took off from Drigh Road Airport, Karachi, in a tiny, light singleengined de Havilland Puss Moth on his flight to Mumbai (then known as Bombay) via Ahmedabad. He landed with his precious load of mail on a grass strip at Juhu. At Mumbai, Neville Vintcent, a former RAF pilot who had come to India from Britain three years earlier on a barn-storming tour, during which he had surveyed a number of possible air routes, took over from J.R.D.Tata and flew the Puss Moth to Chennai (then Madras) via Bellary. Shri Arvind Jadhav Chairman and Managing Director, NACIL.

Shri E. K. Bharat Bhushan Joint Secretary & Financial Advisor, Ministry of Civil Aviation

Shri Prashant Narain Sukul Joint Secretary, Ministry of Civil Aviation

Shri K. M. Unni SBU Head-MRO(Airframe)

Shri Vipin K. Sharma SBU Head (Engg & Comp) & Alliance Air

Shri S. Chandrasekhar Director - Finance

Shri F. H. Major Air Chief Marshal (Retd.)

Shri Harsh Vardhan Neotia Chairman, Ambuja Realty Development Ltd.

Mr M.A. Yusuffali Managing Director, Emke Group

The logo of the new airline is a red coloured flying swan with the `Konark Chakra' in orange, placed inside it. The flying swan had been morphed from Air India's characteristic logo, `The Centaur', whereas the `Konark Chakra' was reminiscent of Indian's logo.

The new logo would feature prominently on the tail of the aircraft. While the aircraft will be ivory in colour, the base will retain the red streak of Air India. Running parallel to each other will be the orange and red speed lines from front door to the rear door, subtly signifying the individual identities merged into one. The brand name `Air India' will run across the tail of the aircraft.

'We call him a Maharajah for want of a better description. But his blood isn't blue. He may look like royalty, but he isn't royal.' These are the words of Bobby Kooka, the man who conceived the Maharajah. This now familiar lovable figure first made his appearance in Air India way back in 1946, when Bobby Kooka as Air India's Commercial Director and Umesh Rao, an artist with J.Walter Thompson Ltd., Mumbai, together created the Maharajah. The Maharajah began merely as a rich Indian potentate, symbolizing graciousness and high living. And somewhere along the line his creators gave him a distinctive personality: his outsized moustache, the striped turban and his aquiline nose. What began as an attempt as a design for an inflight memo pad grew to take Air India's sales and promotional messages to millions of travellers across the world. Today, this naughty diminutive Maharajah of Air India has become a world figure. He can be a lover boy in Paris, a sumo wrestler in Tokyo, a pavement artist, a Red Indian, a monk... he can effortlessly flirt with the beauties of the world. And most importantly, he can get away with it all. Simply because he is the Maharajah! He has completed 56 years and become the most recognizable mascot the world over. His antics, his expressions, his puns have allowed Air India to promote its services with a unique panache and an unmatched sense of subtle humour. In fact he has won numerous national and international awards for Air India for humour and originality in publicity. And as with all great men, he too has had his critics. But the millions of travellers whose lives he has touched far outnumber them. In fact, to them, the Maharajah with his inimitable style, charm and wit is a very real person. He's almost like a friend to every Air India traveller. A friend who reaches out with warmth and hospitality, even to the farthest corners of the world.

AIR INDIA ON THE UPSWING- LARGER FLEET AND EXPANDED NETWORK


Air India is India's finest flying Ambassador. The urge to excel and the enthusiasm, which characterised Air India's first flight, way back on October 15, 1932, is quintessential even today - thanks to Air Indians who have kept alive the tradition of flying high. The recent merger of Air India and Indian, the countrys leader in the domestic sector, has helped the airline to emerge as a major force in the airline industry. The re-branding exercise is currently underway and passengers are getting to see the unified face of the new invigorated Air India. The merged entity, which presently has a fleet of 136 aircraft, offers passengers seamless travel across domestic and international routes.

New Thrust
Air India is gradually expanding its fleet. Seventeen new aircraft - eight B777-200LRs and nine B777-300ERs have so far joined the fleet apart from 15 Airbus A-321s and 16 A-319s. On the international network Air India now operates 28 weekly

services to three destinations in the USA - New York, Newark and Chicago including a daily NonStop flight between Mumbai-New York and Delhi-New York following the induction of brand new Boeing 777-200LR in its fleet. With a fleet of 136 aircraft, Air India has been gradually expanding its network to cover new destinations in India and abroad.

NonStop Flights B777-200LR


The discerning passenger of today looks for speed and comfort. With the induction of the state-of-the-art B777-200LR aircraft, Air India now offers both speed and comfort through its nonstop services to New York. Daily Nonstop flights between Mumbai/Delhi-New York offer convenient departure and arrival timings, comfortable seats, 23 inch screen to watch 250 hours of video programming, mood lighting and gourmet food. The eight-seat First Class cabin has been designed to offer the passenger comfort and luxury with exclusivity. Each First Class seat can be transformed into a fully horizontal flat bed, 77 inches long and 31 inches wide. A passenger travelling First Class has the facility of convenio service i.e. meals at times preferred by a passenger. The 35-seat Executive Class cabin too has spacious and comfortable seats. Each seat can be transformed into a 72-inch long flat bed. The 195 Economy Class seats are ergonomically designed for comfort during the long haul flight. Mood Lighting the entire aircraft cabin has the facility of mood lighting in soft shades of mauve, green and pink to soothe and relax passengers.

B777-300ER
Air Indias B777-300ERs operated on Mumbai/Delhi London sectors have a total of 342 seats in three-class configuration four First Class, 35 Executive Class and 303 Economy Class seats. The First Class with 1-2-1 seating is designed to offer the premium traveller luxury, comfort and privacy and an extensive range of facilities. Each First Class seat is an individual cabin by itself. The seat, which is 23 wide and has a seat pitch of 80 inches, converts into 31-inch wide full flat bed. The seat offers lumbar support, a massage system and a large bi-folding meal table which slides and swivels, giving the passenger flexibility to move easily from his/her seat when the table is deployed. In Executive Class the 2-3-2 abreast 19.5 inches wide seats with a pitch of 76 inches, transform into 26.5 inch full flat beds. The seats have a large back shell and a divider between seats for privacy. The four-way movable leather headrest provides for greater comfort. In Economy Class the 3-3-3 abreast seats with a pitch of 33 inches and a 6-inch recline are 18 inches wide. All the seats, except those in the front row, have a roller type therapeutic leg rest installed in front for added comfort. Inflight Entertainment - Passengers can enjoy 350 hours of audio video on demand. There is something for each and every passenger movies, games, news and music. State-of-the-art Thales i500 inflight entertainment system, which provides high noise immunity, makes travelling on the long haul flights a pleasure. A USB port in all classes enables passengers to connect electronic devices, e.g. digital camera, keyboard, MP3 player and mobile phone.

Refurbished B747-400
Air India has also revamped its First Class on all its long haul Boeing 747-400s, deployed on the Mumbai-Frankfurt-Newark sector by retrofitting 180-degrees flat-bed seats in the First Class. The plush, new seats, offering highly innovative standards in design, safety, reliability and appearance, are equipped for work, sleep or rest in accordance with the passengers' preference. The re-configured First Class seats only 12, instead of 16 earlier.

Network
In its ever-growing quest for providing direct services from various points in India, Air India currently operates international flights from Mumbai and 16 other Indian cities, viz. Ahmedabad, Amritsar, Bangalore, Chennai, Delhi, Goa, Hyderabad, Kochi, Kolkata, Kozhikode, Lucknow, Jaipur, Varanasi, Tiruchirapalli, Gaya and Thiruvananthapuram. Commencement of international operations from these cities has obviated, to a very large extent, the need for passengers from these regions to necessarily travel to Mumbai and Delhi, the traditional gateways, for taking international flights. Passengers boarding or deplaning in these cities can now complete their immigration and custom formalities at their city airport, both at the time of departure and arrival. Air Indias global network currently, region-wise, is: Europe: London, Frankfurt, Paris Asia Pacific: Bangkok, Hong Kong, Kuala Lumpur, Osaka, Shanghai, Singapore, and Tokyo. Gulf & Middle East: Abu Dhabi, Bahrain, Dammam, Doha, Dubai, Jeddah, Kuwait, Muscat, Riyadh and Sharjah. South Asia: Colombo, Kabul, Kathmandu, Yangon and Male USA & Canada: Chicago, New Jersey, New York and Toronto.

Africa: Nairobi.

Code-sharing
Additionally, Air India has code-sharing arrangements with other international carriers. Air India's code share services are now available for: Europe: Delhi- Istanbul / Moscow / Paris / Tashkent / Vienna /Zurich ; Mumbai- Istanbul / Vienna/ Zurich ; Delhi/Mumbai Munich; Frankfurt - India (Bangalore, Chennai, Delhi, Hyderabad, Kolkata and Mumbai); Frankfurt- Amsterdam/Berlin/ Chicago / Copenhagen / Denver / Detroit / Dusseldorf / Los Angeles / Lyon / Munich / Oslo / Stockholm / Stuttgart / Washington / Zurich. USA & Canada: Kuala Lumpur-Los Angeles-Kuala Lumpur; Singapore-Los Angeles-Singapore; and Singapore-San FranciscoSingapore Asia Pacific: Ahmedabad-Singapore; Amritsar-Singapore; Bangalore-Singapore ; Bangalore-Bangkok; Bangalore-Kuala Lumpur; Bangkok-Shanghai; Bangkok-Hong Kong; Chennai-Bangkok; Delhi-Kuala Lumpur; Delhi-Singapore; KolkataBangkok/Singapore; Hyderabad-Bangkok / Kuala Lumpur / Singapore; Mumbai-Kuala Lumpur/Bangkok ; SingaporeBangkok/Kuala Lumpur; Thiruvananthapuram-Kuwait; Tokyo Bangkok Tokyo; South Asia: Kolkata- Chittagong / Dhaka Gulf & Middle-East: Bahrain-Delhi-Bahrain; Bahrain-Bangalore-Bahrain; Dubai-Chennai-Dubai; Dubai-Kochi-Dubai; KuwaitThiruvananthapuram-Kuwait; Kuwait-Chennai-Kuwait; and Kuwait-Kochi-Kuwait; Africa: Bangalore Mauritius; Delhi-Mauritius; Chennai-Mauritius; Mumbai-Mauritius; Australia: Melbourne-Singapore, Singapore-Brisbane; Singapore-Sydney; Kuala Lumpur-Melbourne;

Frankfurt -The New Hub


After taking the path of consolidation during the past one year, the airline has taken a major initiative towards strengthening its global network and has restructured its operations to Europe and USA by making Frankfurt its operational hub for Westbound flights. To begin with, Chicago and Newark flights offer more convenient connections to originating traffic from a larger geographical area in India with Mumbai-Chicago flights now operating from Delhi, instead of Mumbai. Passengers who wish to travel from Delhi to Newark are transferred to the Mumbai-Newark flight at Frankfurt. Likewise, passengers from Mumbai, who wish to proceed to Chicago, are transferred to the Delhi-Chicago flight at Frankfurt. The connection at Frankfurt is immediate. All these flights are operated with state-of-the-art 342-seater B777-300ER aircraft configured in three classes. Passengers bound for various European destinations can take Air India-Lufthansa code share flights after traveling on Air India operated flights on India-Frankfurt sector.

Domestic Operations
On the domestic front we operate to 64 stations out of which 17 are connected to our international destinations. The 172seater Airbus A321 aircraft connects all major metros, including all flights on the Delhi-Mumbai sector. Spacious cabin, comfortable seats and the luxury of in-flight entertainment make this a superior product that travellers look forward to. As more and more A321s and A319s join the fleet, they will gradually replace the A320s which are currently deployed on many domestic sectors. Convenient connectivity has been provided to/from major metros like Chennai, Kolkata, Hyderabad and Bangalore for passengers booked on the NonStop flights. Increasing occupancy levels on the NonStop flights is testimony to the popularity of this premium product. The Regional operations cover the following stations : Northern Region: Agra, Amritsar, Bhopal, Chandigarh,Dehradun, Delhi, Gwalior, Jaipur, Jabalpur, Jammu, Jodhpur, Khajuraho, Kulu, Leh, Lucknow,Ludhiana Pathankot, Raipur, Srinagar, Udaipur and Varanasi. Eastern Region: Agartala, Aizwal, Bagdogra, Bhubaneshwar, Dibrugarh, Dimapur, Gaya, Guwahati, Imphal, Jorhat, Kolkatta,

Lilabari, Patna, Port Blair, Ranchi, Shillong, Silchar and Tezpur. Western Region: Ahmedabad, Aurangabad, Bhavnagar, Bhuj, Goa, Indore, Jamnagar, Mumbai, Nagpur, Pune, Rajkot, Surat and Vadodara. Southern Region: Bangalore, Chennai, Coimbatore, Hyderabad, Kochi, Kozhikode, Madurai, Mangalore, Thiruvananthapuram, Tirupati, Tiruchirapalli and Vishakapatnam.

Frequent Flyer Programme


Air India has a Frequent Flyer Programme branded "Flying Returns. Members of the Flying Returns Programme (FRP), the most attractive FRP for the Indian traveller, can accrue mileage points while flying on Air India, Lufthansa and flights of Air Indias code share partners, and redeem them for award tickets on Air India or Lufthansa. Through tie-ups with leading hospitality-associated organisations in India, members can earn additional mileage points to redeem their tickets faster. "Flying Returns" has a membership of nearly 6,00,000 in India, the Gulf, UK, USA, Canada and South-East Asia.

Star Alliance
With a quantum jump in product profile resulting from induction of new aircraft and consequent expansion of network, Air India will be all set to join the Star Alliance by middle of 2010. Star Alliance, is a leading global airline alliance of 21 top international carriers. Once Air India becomes a member, passengers will enjoy enormous benefits, including seamless transfers while travelling across the world, more frequent flyer mileage points, code-sharing leading to a wider choice of flights and access to lounge facilities worldwide. The Star Alliance network offers more than 17,000 daily flights to 916 destinations in 160 countries.

Dining
Dining aboard Air India is a gourmet experience. The airline offers a choice of menus to suit all types of palates - Indian and Continental. Apart from these, there is western nouvelle cuisine, an appetizing choice of Asian specialities, and even Japanese meals on the India-Japan route. Besides, if any passenger has a special food requirement, he can choose from any of the 23 special meals, details of which are also available on the website http://www.airindia.in. The meal preference can also be intimated through the travel agent while making reservation. The menus are constantly revamped and the wines carried on board live up to the food they complement! Meals are served to First Class passengers in bone china crockery. Alcoholic beverages are served complimentary in all classes.

Inflight Entertainment
The selection of music on board Air India aircraft would be the envy of any radio station. Passengers can choose from Indian popular music, Indian Classical, Ghazals, Bollywood hits and from Western Classical, Pop, Jazz, Country and Nostalgia. A special channel for Regional songs has been compiled to suit all passengers coming from different regions. A Japanese channel is available for our Japanese passengers. Air India's video programmes include a choice of the most recent English and Hindi feature films. One-hour video magazine represents the finest in comedy, nature & wildlife, adventure, action and life style. There are special movies in Tamil and Malayalam selected for passengers travelling from Thiruvananthapuram, Kochi, Kozhikode and Chennai to the Gulf and Singapore.

Air India Express


Air Indias budget international airline, Air India Express, was launched in April 2005. Air India Express operates 200 weekly flights on its network between 17 Indian citieis viz. Ahmedabad, Amritsar, Chennai, Delhi, Hyderabad, Jaipur, Kochi, Kolkata, Kozhikode, Lucknow, Mangalore, Mumbai, Nagpur, Pune, Srinagar, Thiruvananthapuram and Tiruchirapally and 14 international stations viz. Abu Dhabi, Al Ain, Bahrain, Bangkok, Colombo, Dhaka, Doha, Dubai, Kuala Lumpur, Kuwait, Muscat, Salalah, Sharjah and Singapore. Online bookings can be done on http://www.airindiaexpress.in/

Facilities on the Ground


Besides the much-talked about and appreciated inflight service on board, ground facilities have also been upgraded. Air India's lounge for transit passengers at Mumbai Airport is equipped with shower facilities, specially designed slumberettes, Wi-Fi, a gymnasium and a business centre. First and Executive Class passengers can surf the net or send e-mail in the comfort of our business centre located in the Maharajah Lounge while waiting for their flight to depart. There is a lounge for unaccompanied minors as well. Air India has its own exclusive lounges at Delhi, London, Hong Kong and New York in addition

to the one in Mumbai. At other international airports, Air India has tie-ups with other international airlines or local Airports Authorities for lounge facility.

Speedy Message Service (SMS)


Users of Indian mobile telephones travelling from Indian stations are requested to provide their mobile numbers at the time of making their reservations to enable us to inform you by SMS in case your flight out of India is rescheduled within four days prior to departure. First and Executive Class passengers departing from Mumbai and Delhi airports can tele-check-in. A separate entry has been created for First and Executive Class passengers travelling from Mumbai. Several changes have been introduced at Mumbai and Delhi airports with the intent of streamlining airport procedures and enhancing efficiency to make Economy Class passengers' experience, from check-in to boarding of aircraft, absolutely hassle-free. The measures include additional X-ray machines, floor walkers in check-in area, the formation of a telephone enquiry cell and more efficient communications between various sections of the airport.

Advance Check-in
Passengers can take advantage of the advance check-in facility that is available at the airport and city office for the convenience of all passengers (including First, Executive and Economy Classes) travelling from Mumbai to the US, the UK and Europe. While First and Executive Class passengers can then report to the airport with their hand baggage just 45 minutes prior to the departure of the flight, Economy Class passengers are required to check-in only 90 minutes before scheduled departure time.

Online Booking
The quick, easy and convenient way to book AI tickets online through the Air India website http://www.airindia.in/. A passenger can make a booking for a sector of his choice for up to 5 adults, 4 children and 2 infants. These bookings can be made for flights from 4 hours until 360 days prior to departure of the flight. The passenger has to pay online using his credit card (Master/Visa). The processing of the credit card is done through a secure Payment Gateway Provider (PGP). Once the credit card has been validated and the card debited, the passenger gets a confirmation of his booking. An e ticket will be generated and the details with the e ticket link will be emailed to the passenger.

E-Ticketing
For online destinations Electronic tickets are available for travel between the following online points in India : Mumbai, Delhi, Hyderabad, Bangalore, Ahmedabad, Kolkata, Chennai, Kochi and Thiruvananthapuram; and online points in the USA New York, Newark and Chicago. Significant improvements introduced in all areas of Air India's operations on an on-going basis, reinforces the airline's commitment to quality and insistence on high standards. Air India has in tune with the times, emerged as a progressive forward looking airline, eager to satiate the growing needs and expectations of the discerning jet-age traveller of today.

Accolades
Air India has won the Galileo Express TravelWorld Award 2008 for the Best Short-Haul International Airline. The award was presented to Air India on December 10, 2008. Air India has an extensive network covering all major destinations in the Gulf and South East Asia from most major Indian cities. Air India has previously been a recipient of the Galileo Express TravelWorld Award for the Best International West Bound Airline out of India for three successive years as well as for launching the Best Corporate Social Responsibility Initiative. Air India was also conferred the prestigious Amity Corporate Excellence Award instituted by the Amity International Business School, Noida, Uttar Pradesh to honour Corporates with distinct vision, innovation, competitiveness and sustenance. It also won the Special category Award which recognises the Most significant corporate Social Responsibility initiative (CSR) taken by an organisation. Air India had won four other prestigious awards in 2006: 1) Dun and Bradstreet (D&B) which ranked the airline as the first in terms of revenue out of the top airline companies out of India; 2) Readers Digest Trusted Brand Award; 3) CNBC Awaaz Consumer Award 2006; and Best South Asian Airline award by readers of TTG Asia, TTG China, TTG Mice and TTG-BT Mice China, all renowned Mice and business travel publications.

The awards are an eloquent testimony to passengers faith in Air India and the airlines continued effort to ensure consumer satisfaction.

Air India Call Centers

Air India reservations can be accessed from MTNL/BSNL landlines within India on the common Toll Free No. 1800 22 77 22, and from mobile and private landline phones on the following numbers Today, Air India's modern fleet of Boeing and Airbus aircraft carries just about everything. From emeralds to elephants, pins to pigments, shrimps to super computers. That's why when you think of trading with India, or from India, Air India is your logical choice. An option which lakhs of corporates and international enterprises have made. We have the infrastructure and the network to ensure smooth transportation and delivery of cargo, worldwide.

Air India's cargo operations give you a capacity advantage, combined with a 13-city network in India alone. So you can arrange for hassle-free and direct Customs clearance both for your Export and Import cargo. In India, we fly to Mumbai, Delhi, Chennai, Thiruvananthapuram, Hyderabad, Bangalore, Kolkata, Ahmedabad, Goa, Kochi, Kozhikode and Lucknow. Internationally, Air India has tied up with various foreign airlines and trucking companies. This enables us to carry your cargo between Helsinki to Sydney.... or between any two points on the globe that you can think of. To support our Cargo operations, we have a highly skilled and experienced team of professionals backed by our Training Division of international repute to constantly upgrade skills of our personnel. At our warehouse in Mumbai, we have developed an indigenous system of inventory management for cargo handling of import/export functions. This takes care of the entire management of cargo, supports Electronic Data Interface (EDI) messages with Indian Customs and replaces to a great extent existing paper correspondence between Customs, Airlines, and the custodians. This also replaces manual handling and binning of cargo at the warehouse in Mumbai by Air India in our role as custodian and helps to identify large number of pieces for one Air Waybill with different weights and commodities binned in separate locations, track and identify arrival of part shipments under the same Air Waybills on different flights and maintain information on House Goods for a consol Air Waybill at the House Bill level.

Air India's Cargo operation flies everything; to just about anywhere. Not very surprising, when you consider how far and wide Indians have settled. Vast populations have settled in the Gulf, the US, UK, Africa and the Far East. It is to enable them to maintain links with their friends and families back home. And to let the entrepreneurs conveniently go about their business, that Air India has fine tuned its cargo services to their needs. An active member of IATA, Air India carries all types of cargo including dangerous goods (hazardous materials) and live animals, provided such shipments are tendered according to IATA Dangerous Goods Regulations and IATA Live Animals Regulations respectively. So if you have something you'd like to fly down to or from India, but aren't sure if we will, here's the complete list of the airline's cargo operations.

Personal Effects
Air India entered the Guinness Book of Records for evacuating the largest number of civilians during the Gulf war in 1990. With them, logically came their bag and baggage in the form of unaccompanied baggage in the belly of our aircraft.

Foodstuff

To book unaccompanied baggage, please contact any of our offices. For facilitating you in Customs clearance for your unaccompanied baggage at Indian airports, you or your representative should approach Indian Customs at the airport through our office with the following: a) Copy of Airway bill b) Passenger's passport c) Baggage Declaration Form (BDF), duly completed

Sentimental Shipments
We understand how traumatic it is to lose a dear one. That's why we make sure the mortal remains of the deceased are always carried with utmost care and concern. Besides passport of the deceased, the following documents are required for carriage of sentimental cargo : Death Certificate from a competent medical authority, Embalming and Packaging Certificate, Certificate issued by the Ambassador or his representative (Nationality of the deceased) with the deceased's full name, age at the time of death, place of death and photocopy of passport details. Photocopy of cancelled passport. It is necessary that the above documents are made in English, otherwise the same should be translated in English.

Postal Mail
Air India is undoubtedly the major carrier of postal mail out of India. We have also successfully bagged postal contracts from various Foreign Postal Administrations for uplift of Postal mail from their countries. For any enquiries, you may contact our local offices in the countries concerned or mail us.

Odd-Sized Cargo
Do you have any odd sized cargo or heavy pieces to carry? Don't worry. Like we handle valuables and livestock, we also possess expertise in logistics to carry heavy and odd-sized.

Dangerous Goods
India being an industrial and nuclear power, we regularly carry Dangerous Goods such as flammable, corrosive, poisonous and radioactive substances. Our Cargo staff is qualified under Dangerous Goods Regulations, to handle such consignments.

Valuables
In order to ensure security of your valuables, we have provided a container with a security locker, on flight. In fact, the entire operation of loading and unloading is carried out under the vigilant eyes of our Security personnel. India's largest foreign exchange earner is gems and jewellery, for which Air India gets its due share. White and yellow metals are our frequent flyers and a woman's best friend, diamonds, are our regular companions. Our carriage of valuables is not only restricted to gems and jewellery but also transportation of exquisite museum artifacts and paintings. Among other valuables, we once had the privilege of carrying exquisite paintings, the Padshahnama from Queen Elizabeth's Windsor Castle collections, dating back to the 17th Century Mughal period. But we never forget that your life is more precious than all the riches of the world. And, at all times, we adhere to the strictest security for transportation of cargo on our flights. Either we ensure that the cargo is retained in our warehouse for 24 hours before loading on the flight, or the cargo is physically checked or x-rayed.

Livestock
Over the years, we have acquired considerable expertise in carriage of livestock such as elephants, tigers, leopards, horses, cattle and pets. Recently Air India transported two plane loads of high breed horses from Europe to India.

Tips for Unaccompanied Baggage


To book unaccompanied baggage, please contact any of our offices. For facilitating you in Customs clearance for your unaccompanied baggage at Indian airports, you or your representative should approach Indian Customs at the airport through our office with the following: A) Copy of Airway bill B) Passenger's passport C) Baggage Declaration Form (BDF), duly completed

Mishandled Baggage
Any loss or damage to baggage must be reported immediately on arrival. All mishandled baggage is traced through the worldwide computerized tracer system. Passengers can check the status of their missing bag on this site

Couriers
Courier traffic is a rapidly growing market. Air India has been in the courier business transporting small packages and documents between destinations for years. As we now allow drop-off facility en-route, the on-board courier can carry courier loads to more than one destination, considerably saving on cost and time.

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