MANAGEMENT INFORMATION SYSTEMS

Part 05 :

Management Information Systems

Basic Concepts
: Erlangga Fausa
by

Teknik Industri Fakultas Teknologi Industri Universitas Islam Indonesia Yogyakarta - 2010
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Systems Concept
What is a System ? (definition) Systems characteristics & behaviour System modeling System approach & system thinking Why need system approach ? Etc

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System Characteristics
Objectives Functions Components/Subsystems Transformations/Processes Interaction/Interrelation sinergy System boundary Interface

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(Transformation/Process)

Input
System

Process

Output

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Interaction/interrelation
subsystem

C B

Input

Process
D

Output
E

System

Sinergy Integrated

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Systems Approach
Integration The whole Non-partial Interdependent

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Data & Information

data

Process

information

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Information Quality
(Source : James OBrien)

Time dimension : (Timeliness, currency, time period) Content dimension : (Accuracy, relevance, completeness, cociseness, etc.) Form dimension : (Clarity, presentation, etc.)
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Management Functions
Sales & Marketing Production Accounting & Financial Human Resource Research & Development Etc

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Management Processes
Planning :
Establish Goals & Develop Strategies and Tactics

Organizing :
Assign Responsibility to Individuals and Groups

Directing :
Lead by Motivating & Communicating

Controlling :
Evaluate and Adjust Organizational Performance

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Managers Roles (Henry Mintzberg)

Interpersonal : * Leader * Laison * Figurehead

Informational : * Monitor * Disseminator * Spokesperson

Decisional : * Entrepreneur * Disturbance Handler * Resource Allocator * Negotiator

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Management Levels
Competitive strategy
Strategi c

Tactical

Effective decision making

Operational/Transactiona l

Efficient business processes / operations

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Problems & Information Characteristics

Source : James OBrian Problems Characteristics Information Characteristics
Adhoc, unscheduled, summarized, infrequent, forward looking, external, wide scope.

Unstructured

Strategi c

Tactical
Semistructured
Operational/Transactiona l Eprespecified, scheduled, detailed, frequent, historical, internal, narrow focus.

Structured

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Management Information Systems

(Robert G. Murdick)
Management Information Systems

Planning

Organizing

Directing

Controlling

Strateg ic

MIS basic functions / activities: - Collects data, - Process & analyzes data, - Displays/reports information, - Stores data/information
HR

Tactical

Techniques of Management : * Quantitative Techniques * Behavioral Techniques * Decision Technique * Experience Rules

Capital/Money Operational/Transaction Materials Data/Information al Machines & Facilities

MANAGEMENT & ORGANIZATION

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IS SUPPORTS TO MANAGEMENT
(IS APPLICATIONS CLASSIFICATION)
Executive Information Systems (EIS) Strategic supports Decision Support Systems (DSS) Decision making support Transaction Processing Systems (TPS) <Database Management Systems> Office Automation Systems (OAS) Operational supports

Strategi c

Tactical

Operational/Transactiona l

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Other Applications Classification

(Source : Martin)

Enterprise Systems :
Transaction Processing Systems (TPS) Enterprise Resource Planning (ERP) Systems Data Warehousing Customer Relationship Management (CRM) Office Automation Groupware Intranets Factory Automation

Managerial Support Systems

Decision Support Systems (DSS) Data Mining Greoup Support Systems Geographic Information Systems (GIS) Executive Information Systems (EIS) Business Intelligence Systems Knowledge Management Systems Expert Systems Neural Networks Virtual Reality
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CLASSICAL vs SYSTEMS APPROACH

(Robert G. Murdick)

Classical (command line authority) Systems approach (information flows)

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Information Systems & Management Changes

(Issues and Chalanges)

New products and services

Market change
(Rapid change)

Management change
(Complexity & dynamics)

IS change
(Handling change and complexity with IT)
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IS architecture ? (characteristics ?)

Information Systems Architecture

(Characteristics)

Comprehensive Integrated (cross-functional) Flexible (change ready) Open (compatible) Secure Technology trend

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MANAGING COMPLEXITY OF ACTIVITIES

(Business objects modeling : example)
Definition (type, class, behavior)

Business objects

Concepts

Medical records
Protocol/Procedure (Clinical pathway)

Activities Activities Activities

Roles

Action Panels
(templates)

Resource

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IS SUPPORTS TO MANAGEMENT (IS APPLICATION CLASSIFICATION)

Strategi c

Executive Information Systems (EIS)

Tactical

Decision Support Systems (DSS)

Operational/Transactiona l

Transaction Processing Systems (TPS) <Database Management Systems> Office Automation Systems (AOS)

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Enterprise Resource Planning

(mySAP SAP/Genovate)

What is ERP ?

Enterprise Resource Planning (ERP)

Is an integrated software system typically used within organization that provides multiple functionalities including but not limited to sales, procurement, production, warehouse, accounting, payroll and human resource.

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ERP Concept : mySAP system

(mySAP SAP/Genovate)

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mySAP ERP Order Fulfillment

Sales Order Availability check Outbound Delivery Transportation Picking Goods Issue Billing Payment Processing

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mySAP ERP Procurement

Demand Determination Source Determination Supplier Selection Purchase Order Processing Order Monitoring Goods Receipt Invoice Verification Payment Processing

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mySAP ERP Financials (Source : mySAP)

Financials :

Financial Accounting Management Accounting Corporate governance Financial Supply Chain Management

Analytics

Strategic Enterprise Managegment Financial Analystics

Corporate Services

Travel Management Incentive and Commission Management Corporate Real Estate

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Enterprise Portals: Integration for the User (mySAP)

Information Portal Personalized platforms, content & services Selected iViews Employee directory, search Collaboration Portal Application integration Predefined roles Additional iViews Unification Portal Comprises Information & Collaboration Portal Unification Technology
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Welcome to the real demo of MIS application (a prototype of integrated information systems application) Thank You

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