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Change Management for SAP BusinessObjects OEM Solution

Timothy Beaver
ACS, a Xerox Company

Murali Pabbisetty
Saama Technologies http://tinyurl.com/saamaumt

Agenda
Introductions Top Customer Challenges ACS Background & Situation
Universe Management Challenges Tool Evaluation & Assessment Process

Benefits Realized
Key Learnings

Saama and UMT Product Background

UMT Demonstration
Q&A

About ACS
ACS is the leading full-service provider of BPO and ITO solutions
Founded in 1988 Recognized FORTUNE 500 company $6.5 billion in annual revenue Operates 500 global locations Reaches more than 100 countries Maintains diverse client base Employs more than 76,000 people Acquired by Xerox in 2010

ACS Management Platform

ACS Environment Overview

Split locally into 9 linked, customized Universes One large vendor-provided Universe ~4800 objects ~800 tables ~1,120 conditions ~200+ reports

Challenges - Universe Updates

Universe (Metadata) Version control of Universes is manual, error prone No means to compare versions Confusion and delays due to multiple environments and multiple universe versions No simple means of determining effects of object changes Compliance Cannot readily identify changes to universes or reports Major difficulty to rollback to previous versions of universe and reports Tracking is manual
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Challenges - Report Development

Reporting
No documentation of reports linked to universe objects Manually created and maintained reference materials No means of searching for specific calculations or objects

Integrated Data Dictionary

Not easily created or maintained Lacks linkage Needed for developers and in preparation for client self-service

Evaluation Process
Install Universe Management Tool (UMT)
Test/document features Effectiveness Accuracy

Usefulness
Development life cycle phases

Identify UMT artifacts use per phase/role Team Review

UMT Assessment - Universe Updates

Old New

Automate discovery of differences between Universe versions Whats been changed? Whats been added? Whats been deleted? Support merging new versions to ACS customizations Discover impacts on the Universe from schema changes Automate Universe documentation Version control Discover impacts on reports from Universe changes (RIA) Identify reports that WILL fail rather than reports that DID fail!
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Report Development with UMT

Supports development of an Integrated Data Dictionary
Map Application pages -> Schema -> Universe Objects -> Reports

Reporting integrity accurate & specific requirements Speed-to-delivery Consistency Report definition documents
Automated Accurate Valuable resource for Business Analysts/Client relations

Testing - easily referenced design specifications

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Return on Investment
Universe Updates Estimated savings of $17, 280 per year Troubleshooting and Analysis Reporting Estimated $57,600 per year productivity gain

Monthly Scheduled Report Releases 7 new reports/30 report modifications per release 10% estimated productivity increase Yearly productivity gains $149,760
Total estimated Annual productivity gains: $224,640
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Key Learnings
Improve Quality / Customer Satisfaction
Get it right the first time

Improve Processes
Repeatable, sustainable Support with automated tools Support existing quality initiatives ITIL, ISO/IEC 20000, CMM / CMMI, Pharma (FDA) compliance

Reduce Cost
Shorter development cycle Less rework

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UMT Product Overview

Murali Pabbisetty
http://tinyurl.com/saamaumt - Free UMT Kit

Who we are:
Saama manages the data lifecycle in an enterprise to transform complex data streams into valuable information that directly impact business-critical decisions.

Strategize

Visualize

Operationalize

Pure-play BI provider since 1997 Unique vertical offerings Innovative IP-based solutions Experienced leadership team BI Pioneers in Advisory Board

Strong strategic partners Blue-chip client list Global presence - US, UK, India Acquired Sypherlink in 2009 Acquired InfoSTEP Inc. in 2010

Key Capabilities
Report Impact Analysis Zero Foot Print Bulk Update Properties Totally SDK Based Move and Difference Logs Compare and Merge Universes Flexible Equality and Move Rules Universe & Report Document

Switch Universe Optimal Performance

DB Changes Update

Universe Version Control Comprehensive Coverage

Pricing Annual Subscription

BOBJ Enterprise Customers Internal Use 0-20 Users > 20 Users $2,000 per user $1,500 per user

Maintenance and Support

All new upgrades

- Included
- Included

OEM Licenses Custom quote for perpetual licenses # of licenses # of customers Resell or Purchase

contract term
size of the company

UMT on SAP Ecohub

http://ecohub.sap.com/catalog/#!solution:universeMgmtTool http://tinyurl.com/saamaumt

Demo
Pratik Shah umt.sales@saama.com http://tinyurl.com/saamaumt - Free UMT Kit

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ITSM analytics - Product Upgrade strategy using UMT

Merge / Upgrade path for BMC Universe Auto Merge (complete merge/upgrade) Selective Merge ( module wise etc) Switching of universe reports between Customer universe and new universe. Comparison and Difference log generation for Customer and new product (universe) across different environments Documentation of old universe, customized universe and new universe Report Impact Analysis Log generation complete list of reports that could be impacted due to the changes made to the universe Report Preview and Documentation

BMC Software Operational Reporting

ITSM Universes - 5000+ Objects in each universe, 1000+ Reports
~24 migrations per year (including universe and reports) Saving of 4 days for each migration

We were able realize immediate ROI with UMT. The automated migration workflow made sure that the changes were informed and error free. The process was very efficient and reduced the time spent in development and administration. UMT also enabled a lot of new processes (compare and merge, RIA, compliance, version control) which were not previously possible out of the box.

Thank You
Murali Pabbisetty Pratik Shah umt.sales@saama.com http://tinyurl.com/saamaumt