KPIS

Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization.
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A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company KPIs, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year.

KPIS for HR Manager Key result area (Recruitment) KPI

Average lead time to recruit employee Performance score of new employee within six months

Key result area (Training and development) KPI

Training hours per employee/year % difference in the rate of productivity before and after training

Key result area (performance and career management) KPI

% of employees that fully execute their individual development plan % of employees that participate in career coaching program

Key result area (Employee retention and productivity)

KPI
% of employees that leave the organization in a given time period Profit per employee

Measurement of KPIS and the method of measuring Method of measuring

Key result areas
Key result areas are the main goals that HR manager needs to accomplish.

KPIS
Key performance indicators are measurable indicators used to evaluate your performance level Every Key Result Areas must have at least one KPI. Total number of KPIs shoud be 8 10 items.

Weight of KPI
Weight of each KPI should be defined. Weight of KPI is determined based on the scale of priority. Total weight should be 100.

Target
Targets are defined based on historical data and future expectations. Targets can be percentage, number, or score depending on the type of KPIs.

Actual
Actual is the actual results. Or target achievements. We should develop reporting system to capture these results.

Formula to find Score

Formula to calculate score : Actual / Target x 100 (for KPI Maximize, the higher the better) or Target / Actual x 100 (KPI Minimize; the lower the better).

Final Score formula

Formula to obtain Final Score = Score x Weight /100 .Final Score is used to determine bonus allocation, salary increase, and promotion. NO. KEY RESULT AREAS 1 RECRUIT MENT KPIS Weight of KPIS Target Actual Score 86

Final Score
13

Average lead 15 time to recruit employee Performance 15 score of new employee within six months TRAINING AND Training hours 10 DEVELOPMENT per employee/year % difference in the rate of productivity before and after training % of employees that fully execute their individual development plan % of employeesthat participate in career coaching program % of employees that leave the organization in a given time period Profit per employee 10

60 70 days calender days 80 82

103

15

40 hours /year 50%

37 hours 67%

93

134

13

PERFORMANCE AND CAREER MANAGEMENT

10

90%

80%

89

15

90%

74%

82

12

EMPLOYEE RETENTION AND PRODUCTIVITY

15

2%

2,30%

87

13

10

2 mio

1,9 mio

95

10

95