A list of words and phrases to assist with the preparation of a government job application By: Glenn Ayrton Copyright

2009 www.selectioncriteriawriter.com

Table of Contents Disclaimer.......................................................................................... 3 Copyright Notice ................................................................................ 3 Teamwork / Team Building ................................................................ 4 Deadlines / Timelines / Prioritisation / Workflow Management ........... 5 Financial / Accounting ....................................................................... 5 Project Management ......................................................................... 6 Quality Assurance ............................................................................. 7 Written / Interpersonal Skills .............................................................. 7 Negotiation / Liaison / Communication............................................... 8 Use of Computers / Software ............................................................. 9 Analytical / Conceptual skills ............................................................. 9 Management / Supervisor / Team Leader........................................ 10 Continuous Improvement / Quality Framework ................................ 11 Customer Service ............................................................................ 11 Decision Making .............................................................................. 12 Goal Setting..................................................................................... 12 Change Management / Change Environment .................................. 13 Records Management ..................................................................... 13 Benefits Management ...................................................................... 14 Alphabetical List .............................................................................. 15



Disclaimer
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The words and phrases in this report are suggestions only and there is no inherent claim that such words and phrases are compatible and/or suitable for the industries and sectors of government that users of Selection Criteria Writer are either employed in or are seeking employment in. It is the responsibility of the job seeker to check and verify suitability of words and phrases as part of their job application research and development.

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CATEGORIES

Teamwork / Team Building

Allocation of responsibility Autonomy and influence Clear goals Coaching Cohesiveness Collaboration Communication skills Contribute to moral and cohesion Contributed Create a supportive environment Democratic processes Development Efficiency Enthusiasm Establishment of team goals and commitment Foster open communication Functionality of team Goal directed Inner dynamics Listening techniques Mentoring Multi skilling Mutual trust Objectives of team Open communication Participation and interaction Personality styles Planned and coordinated Rapport Respect of others Shared purpose Skill competency development Staff strengths and weakness Team accomplishments Team meetings Training Transparent communication Value working relationships



Deadlines / Timelines / Prioritisation / Workflow Management

Alternative scenarios Analyse consequences Bring up systems Calender Clear outcomes Critical milestones Delegate Diary Document management Focus Improved efficiency Lists Negotiate Planning Pre determined procedures Prioritisation Process modelling Renegotiate Reprioritise Schedule Systematic approach Time constraints To do list Workflow analysis Workflow management system Workflow modelling

Financial / Accounting
Accountable Analysis Annual budget cycle Audit Audit preparation Benchmarking processes Best practice Budget variances Comparative analysis Compliance Continuous improvement Corporate governance Corrective actions Cost centre management Data integrity Deliverables and outcomes Efficient



Financial delegations Governance Improved outcomes Internal and external implication Internal business initiatives Key deliverables Legislative requirements Monitoring Monthly accrual Output based Policies Procedures Productivity Projected expenditure Regulations Reporting Resource management Review Risk analysis System improvement Systematic approach Transparent Trends Variances

Project Management
Baseline scheduling Benchmarking Best practice Business case Change management Consultation Cost Deliverables Elimination of risk Evaluation Implementation Initiation Milestone management Milestones Monitoring and control Operational activities Planning Process mapping Project organisation Project scheduling Quality management



Resource Review and recommend Risk analysis Risk management Risk minimisation Scheduling Scope interface Scope management Specialist knowledge Stakeholder analysis Terms of reference

Quality Assurance
Accountability Audit Benchmarked Certification Consistently Criteria Develop Document Framework Implement Legislation Management systems Policy Principles Registration Requirements Responsibility Risk Specified Standards

Written / Interpersonal Skills

Accuracy Articulate Body language Build and maintain relationships Clarity Clear Clear purpose Concise Context requirements Defined criteria



Factual data Formatting Grammar Improve efficiencies Improve relationships Inclusive language Language Layout Logical Network Positive relationships Proof read Range of audience Rapport Receptive to concerns Researched Spelling Structured Target group Terminology Trouble shooting Working cooperatively

Negotiation / Liaison / Communication

Active listening Areas of commonality Assertiveness Clarification Concise Confident attitude Confidentiality Effective Empathise Explore and extend ideas Fluent Logical Mediated Outcomes Persuasive Problem solving Summarise and feedback Systematic consultation Understanding Workable arrangements



Use of Computers / Software

Accountability Accuracy Clarity Coaching Confidentiality Data integrity Data migration Data security Development Formatting Guidelines Knowledge base Layout Manuals Policy Priority Procedures Record management Research Security Speed Timeliness Training

Analytical / Conceptual skills

Advice and recommendations Analyse information Breakdown complex information Efficiency Efficient procedures Isolation of significant issues Preliminary analysis Resolve problem Solution Solution focused Understanding



Management / Supervisor / Team Leader

Achievement Activities Alliance Articulate service provision Business acumen Change management Clarity Clearly defined roles Cohesive Continuous improvement Contribution Decisions Deliverables Effective communication Ethical professional standards Future needs Goal achievement Goal orientated Governance Initiatives and direction Internal business processes Key change initiatives Key measurable Milestone monitoring Monitoring and reporting Motivated Organisational effectiveness Organise and plan Outcomes Outputs Partnership Performance Persuasive Process improvements Resource identification and allocation Resource management Respect Risk analysis Risk management Scope of responsibilities Strategic thinking System analysis Workflow operations



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Continuous Improvement / Quality Framework

Accountability Benchmarking Best practice Corporate objectives Enhance Evaluate work processes Evidence of practice Framework Measure Modify process Performance management Processes Reengineering Responsibilities Responsiveness Reviewed Service quality Standard operating procedures Standards Strategically integrated Strengthening Structure Systems Timeframes Transparency

Customer Service
Accurate information Body language Communication strategies Complaint handling skills Courtesy Debriefing skills Defusing tactics Friendly Helpful Keep informed Listening skills Managing customer expectations Personal interest Product / service knowledge Professionalism Rapport Timeliness



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Decision Making
Accurate knowledge Acquisition and analysis of data Action Analytical Complexity levels Consequences Discussion Effective decision making strategies Effectiveness Evaluation Historical data analysis Innovative methods Judgement Networking Planning Practical experience Problem solving Protection Research Responsibility Risk assessment Risk mitigation Straightforward calculation Strategies Support Systematic Techniques Trouble shooting

Goal Setting
Action orientation Activities Buy in Cohesiveness Collaboration Manage goal achievement Objectives Self discipline Strong foundation Vision



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Change Management / Change Environment

Change agent Communication Communication strategy Continuum Cost effective Create ownership Critical factors Culture Efficient services Facilitate learning Incremental Input factors Leadership Management by evidence Mitigation Organisational Parameters Process Quality outcomes Redesign Risk management Scope Stakeholders Strategic directions Structure System Training

Records Management
Accountability Archives Audit Business processes Best practice Compliance Confidentiality Continuous improvement Efficiency Legislation Migration of data Organisation



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Practice Preserve Privacy Record management principles Retain Security Strategic direction Systems Technology governance

Benefits Management
Alignment with policies and procedures Appropriate governance Articulated service provision Clarity of scope Communication Compliance Customer Service Deliverables Increased productivity Key change initiatives Linkages to Mitigation of risk / expenditure Performance management Process improvement Quality Resource identification Streamlined systems and process Transparent processes Workflow operations



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Alphabetical List
Accomplished Accountability Accountable Accuracy Accurate information Accurate knowledge Achieved Achievement Acquisition Action Action orientation Active listening Activities Advanced Advice and recommendations Alignment Alliance Allocation of responsibility Alternative scenarios Analyse consequences Analyse information Analysed Analysis Analysis of data Analytical Annual budget cycle Appropriate governance Archives Areas of commonality Articulate service provision Articulated Assertiveness Audit Audit preparation Autonomy and influence Baseline scheduling Benchmarked Benchmarking processes Best practice Body language Breakdown complex Bring up systems Budget variances Build effective Build relationships Business acumen Business case Business processes Buy in Calender Capabilities Certification Change agent Change management Clarification Clarity Clarity of scope Clear Clear goals Clear outcomes Clear purpose Clearly defined roles Coaching Cohesive Cohesiveness Collaboration Collegial environment Communicate effectively Communication Communication skills Communication strategy Comparative analysis Competitive advantage Compiled Complaint handling Complexity levels Compliance Concise Confident attitude Confidentiality Consequences Consistently Constructed Consultation Consultation processes Context requirements Continuous improvement Continuum Contribute to cohesion Contributed Contribution Corporate governance Corporate objectives Corrective actions Cost Cost centre management Cost effective Courtesy Create ownership Create supportive environment Criteria Critical factors Critical milestones Culture Customer Service Data integrity Data management Data migration Data security Debriefing skills Decisions Defined criteria Defusing tactics Delegate Deliverables Delivered Democratic processes Demonstrated Desired outcome Develop Developed Development Diary Discussion Diverse backgrounds Diversified Diversity Document Document management Dynamics Effective Effective communication Effective coordination Effective decision making Effective liaison Effectiveness Efficiency Efficient Efficient procedures Efficient services Elimination of risk Empathise Empowered Enhance Enthusiasm Established

Ethical professional standards Evaluate work processes Evaluated Evaluation Evidence of practice Expedited Explore and extend ideas External stakeholders Facilitate learning Facilitated Facilitation Factual data Financial delegations Financial standards Flexibility Fluent Focus Focused Formatting Formulated Foster open communication Framework Friendly Functionality of team Future needs Goal achievement Goal directed Goal orientated Governance Government agencies Grammar Guidelines Helpful Historical data analysis Identify Implementation Implemented Implemented strategies Improve efficiencies Improve relationships Improved Improved outcomes Inclusive Inclusive language Increased productivity Incremental Influenced Initiation Initiatives and direction Inner dynamics Innovative methods Input factors

Internal and external implication Internal business initiatives Internal business processes Internal stakeholders Interpersonal skills Interpret legislation Isolation of significant issues Judgement Keep informed Key activities Key change initiatives Key deliverables Key initiatives Key measurable Knowledge base Language Layout Lead Lead and influenced Leadership Learning Legislation Legislative framework Legislative requirements Liaised Linkages to Listening skills Listening techniques Lists Logical Maintain viability Maintained Maintained quality Manage goal achievement Management by evidence Management cycle Management systems Managing customer Manuals Mapping Maximised the benefits Measure Mediated Mentored Mentoring Migration of data Milestone management Milestones Milestone monitoring Mitigation Mitigation of risk Modelled

Modify process Monitored Monitoring Monitoring and control Monitoring and reporting Monthly accrual Motivated Multi skilling Mutual trust Negotiate Negotiated Network Networked Objectives Objectives of team Obtained Open communication Operational activities Optimise Organisation Organisational effectiveness Organisational needs Organise and plan Originated Outcomes Output based Output reporting Outputs Overarching Parameters Participated Participation and interaction Partnership Performance Performance indicators Performance management Performance measures Performed Personal interest Personality styles Persuaded Persuasive Planned and coordinated Planning Policies Policy Positive relationships Practical experience Practice Practice framework Pre determined procedures Preliminary analysis Preserve

Principles Prioritisation Priority Privacy Problem solving Procedures Process Process improvement Process mapping Process modelling Processes Product / service knowledge Productivity Professionalism Project organisation Project scheduling Projected Projected expenditure Proof read Protection Protocols Proven Quality Quality assurance Quality decision making Quality management Quality outcomes Range of audience Rapport Receptive to concerns Recommended Record management Redesign Reengineering Registration Regulations Renegotiate Reporting Reprioritise Requirements Research Research activities Resolve problem Resource Resource allocation Resource identification Resource management Respect Responsibilities Responsibility Responsiveness Restructured Retain

Review Reviewed Risk Risk analysis Risk assessment Risk management Risk minimisation Risk mitigation Scheduled Scheduling Scope Scope interface Scope management Scope of responsibilities Security Self discipline Service quality Shared purpose Simplified Skill competency Solution Solution focused Specialist knowledge Specified Speed Spelling Staff strengths and weaknesses Stakeholder analysis Stakeholders Standard operating procedures Standards Statistic Straightforward calculation Strategic direction Strategic thinking Strategically integrated Strategies Streamlined Streamlined systems and processes Strengthened Strengthening Strong foundation Structured Summarise and feedback Support Supported Sustainability System analysis System improvement Systematic

Systematic approach Systematic consultation Systems Target group Targets Team accomplishments Team meetings Techniques Technology governance Terminology Terms of reference Time constraints Timeframes Timeliness To do list Training Transparent communication Transparent processes Transparent Equitable Trends Trouble shooting Understanding Undertook Value working relationships Variances Viability Vision Workable arrangements Workflow analysis Workflow management systems Workflow modelling Workflow operations Workforce capability Working cooperatively