W. PERRY GRAVLEY 627 Plum Run Court Bear, DE 19701 (302) 740-0104 wg1d24f0c@westpost.

net OBJECTIVE Seeking a human resources, sales management, or training and developmental posit ion. QUALIFICATIONS OVERVIEW * Human resource manager with Fortune 150 corporate experience. * Highly developed/highly successful training and development professional with solid track record in creating and delivering targeted seminars yielding dramati c improvements in profits, efficiency, retention, revenue, sales, performance, a nd cost savings. * Manager of facilities, operations, and personnel to achieve clearly defined co rporate and site goals. * Professional skills include: Sales operations Human resources Operations management Training and development Multi-site operations Recruiting Administration Workers compensation Organizational development Research and resolution * Use Power Point, Word, Excel and proprietary GEMS employee management system s oftware. PROFESSIONAL EXPERIENCE PATTERSON AUTOMOTIVE GROUP - BEAR, DE 2009-PRESENT Facility Manager Comprehensive responsibility for daily tire and auto service center operations w ith 8 service bays. * Increased tire sales revenue by 26%, and average repair order from $141 to $21 6 per car. * Decreased operational costs by 15%. THE GOODYEAR TIRE & RUBBER COMPANY - PHILADELPHIA, PA 1975-2009 Just Tires District Manager - DE, PA, MD, DC, VA (2003-2009) Managed 24 locations throughout the region. Accountable for the planning, develo pment, organization, and implementation of comprehensive operations and for achi eving annual goals. * Grew sales 9.2% to $10.7 million, and improved bottom line profitability by $5 00,000. * Grew tire sales 32/day to 43/day average for each location. Eastern Region HR Manager (1999-2003) Senior HR professional for 2700+ associates, managers, and sales professionals a cross a 16-state region encompassing New England and the Mid-Atlantic. Support a business unit grossing $465 million annually. Performed general recruiting and college recruiting for corporate internships, with annual hiring of approximatel y 400 new employees. Responsible for HR generalist matters, training and educati

on, employee relations, retention management, workers compensation, compliance, and conflict resolution. Directed 2 HR generalists. Managed/administered corpora te annual merit guidelines. * Managed recruiting initiatives and targeted sourcing yielding optimal quality in associate selection. * Named -Best of- industry average for low turnover of Location Managers, Servic e Managers, Sales Associates. * Contributed to $1.5 million annual bottom line savings via investigation, rese arch, and resolution initiatives. * Personally resolved 100+ business abuse/complaint issues achieving a litigatio n-free environment. THE GOODYEAR TIRE & RUBBER COMPANY (CONTINUED) Senior Business/HR Consultant - Northern Region (1997-1999) Managed training and organizational development for the Akron corporate complex and 6 USA plants/subsidiary facilities. * Provided Team Start-Up and High Performance Team training for 2 new joint vent ures (Assemblies on Time) encompassing tire and rim components. * Trained 100+ associates on corporate Targeted Selection interview process. * Developed/conducted 3 Area Manager Assessment centers (4-day program) for tire manufacturing facilities to determine/identify optimal candidates for line mana ger positions. Region Training Manager - Mid-Atlantic Region (1995-1997) Provided sales and management training for company and dealer associates from PA to WV. Generated annual training schedule for entire region. Managed the region al training center and 2 technical trainers. * Designed/developed/delivered training courses using information, conceptual, a nd skills format. * Conducted training needs analyses for 3 large multi-outlet dealers with traini ng curriculum and plans for all associates. * Increased attendee participation in sales and management training by 45%. * Increased technical training participation by 23%. * Designed/developed/delivered first national second generation training program s for 4 consecutive years. Senior Sales Trainer/Consumer Systems Training Consultant - Akron, OH (1988-1995 ) Conducted sales training and presented protocol seminars delivered to 750 retail managers and 4400 dealer managers throughout the 750 nationwide retail store ch ain. Delivered the following training: Operations Improvement; Best Practices; P roduct Selling Skills; and Product Knowledge. District Manager - Oklahoma City, OK (1984-1988) Division Training Center Manager/Store Manager/Retail Sales Manager (1975-1984) EDUCATION B.B.A. - Marketing; SAM HOUSTON STATE UNIVERSITY, TX Certified Trainer: Selected Courses Include: Territory Management Exceptional Selling Skills Managing for Productivity Turned On to Customer Service Building Sales Relationships Conflict Management High Performance Team Leader Targeted Selection Interview Process Team Building for Quality

Appraisal Process Quality Problem Solving Tools Coaching Skills Situational Leadership Front Line Service Communication Skills Service Manager & Store Manager