John Tietjen at 832-703-3453 and luvcomtns@gmail.

com Qualifications: Help Desk, Desktop Support, A+ certified since 1998 and computer teacher. Relocated to Houston Texas. Help Desk for Time and Attendance Human Resource software. Used Salesforce for d ocumenting calls and gotomeeting for remote connections to install web based Ora cle software on Windows Server 2003 and 2008, XP, Vista, and 7. Installed and co nfigured the time clock so employees can punch in and out. Taught new Human Reso urce Managers how to make-ready for payroll. For existing customers, reconfigure d or repaired web based Oracle Time and Attendance software. Lone Wolf Software at Phoenix, AZ from 03/2009 12/2010 Help Desk, Level 2 for Dell. Awarded All Stars pin for outstanding performance S eptember 2008. Ranked 38 out of 312 technicians in quality assurance and then pr omoted to working help desk from home. On XP and Vista, solved routine problems as well as complex technical issues and dispatched parts to Dell customers, whi le demonstrating strong customer service. Laid off, Dell outsourced to the Phili ppines. Etelecare at Phoenix, AZ from 01/2007 11/2008 Help Desk agent and then promoted to trainer. Supported Microsoft Exchange email server: MAPI, POP, IMAP and RPC over HTTP. Blackberry/Goodlink/Palm & wireless OMA enabled email devices. Repair Public Folders, Alias, Distribution List Conta cts in the GAL. Brightmail Spam, Virus, Encryption for PC Outlook and Macintosh Mail. Supporting over one million email addresses for usa.net. Convergys at Denver, CO from 10/2005 12/2006 Taught and implemented student-centered lesson plans in computer technology for six hundred seventy students grades K-12, Title 1, international charter school. Academic courses taught were introduction to computers, HTML, Front Page, Micro soft Office and Mavis Beacon typing. Relocated to Colorado. Sabis International School at Phoenix, AZ from 08/2004 06/2005 Taught A + and Networking + certification. Also taught classes related to the Mi crosoft Office suite. Provided troubleshooting and upgrades to the schools serve r and student computers. Responsible for the ongoing maintenance of two computer labs with a total of 70 PCs including: troubleshooting hardware and software is sues, replace/upgrade hardware, manage backups, anti-virus updates, and installe d course specific software. School stopped offering the courses that I taught. National Institute of Technology at Houston, TX from 09/2002 08/2003 Taught A + and Networking + certification. Also taught resume writing, keyboardi ng and Microsoft Office. As Student Placement Director (20 hours), soliciting jo b orders for tech and administrative graduates for a small school. Designed and maintained job placement web site. Went out of business. CompuKnowledge School at Houston, TX from 09/2001 09/2002 EDUCATION AND CERTIFICATION Bachelor of Arts in Bible degree at Central Bible College in Springfield, MO 197 5 1998-2000 248 classroom hours A+ Certification, Novell 4.11, HTML, Java, Java Sc ript, Office 2000, Windows 2000, Paint Shop Pro at Kingwood and Montgomery Colle ge near Houston, TX Experience from 1998-2001 as a temporary computer contractor in Houston Texas Help Desk at Exult ( Pro Staff ) from 06/2001 - 08/2001

Help Desk assisting Human Resource managers with Peoplesoft. Help Desk for thousands of BP Amoco employees using the new Siebel software myHR website. Help Desk at Earthlink ( TAC Staffing ) from 01/2000 - 06/2001 Help Desk for Earthlink customers using Vantive database software. Provided ass essment, problem resolution and closure. Solved Internet connection issues invol ving a Dial - Up 56k modem, TCP/IP, various email clients and the Earthlink web browser. Desktop Support at J. L. Wortham ( TekSystems Temp Agency ) from 11/1999 - 12/19 99 Upgraded Novell Client and GroupWise. Performed Y2K upgrades on 300 Dell compute rs, also used various DOS commands on old 486 machines. Desktop Support at Compaq ( Total Technical Staffing ) from 06/1999 - 10/1999 Migrated old Windows 3.1 and old Novell server to a brand new NT4 server and new NT workstations on an oil tanker at sea. Established ocean satellite connection for phone, fax, telex and Lotus email. Following completion of the oil tanker m igration, completed a Y2K upgrade for Bank of America. Desktop Support at The Arrow Project ( Robert Half International ) from 07/1999 - 08/1999 Installed new Compaq computers and established Network Neighborhood icon setting s. Mapped users to local/network printers and configured public U drive. Downloa ded and installed IE5, Y2KW95, Print Shop, and Office 97 from NT 4 server. Desktop Support at SCI ( Interim Temp Agency ) from 06/1999 - 06/1999 Provided desktop support on a Novell/NT platform for 600 users. Installed softwa re and troubleshoot AS/400, ProCom, Cisco dial out, Office 97 and proprietary so ftware. Desktop Support at BP Amoco Oil & Wang Services ( Volt Staffing ) from 05/1999 06/1999 Migrated 2,000 Amoco users during the merger by erasing hard drives and ghost BP operating system and proprietary software. Installed NT exchange, user apps, ma pped printers and RAS laptops on a Compaq, IBM and Dell. Desktop Support at Compaq ( ATP Temps ) from 04/1999 - 04/1999 Responsible for refurbishing pc, servers and laptops after customer tried them o ut. Tested, reported errors then reconfigured and prepared for resale and custom er demos. Desktop Support at Sonnat Oil & Inacom Services ( TekSystems ) from 03/1999 - 04 /1999 Used firmware utility on 257 Compaq, IBM and Dell pc's for Y2K remediation\compl iance on a NT 4 network. Implemented NetCensus software. Desktop Support at Autocraft, Delco, Ford, GM ( TekSystems ) from 01/1999 - 03/1 999 Made 3 business units Windows 95 command.com, Win98 io.sys and 143 Office 97 fil es Y2K compliant in three states. Also upgraded operating system to NT 4. Teste d software to ensure it worked for the user. Desktop Support at Infinitel ( A + Authorized Service Center ) from 10/1998 - 12 /1998 A + Authorized Service Center and Value Added Reseller for Compaq and Dell. Buil t new pc's for on-site customers in the oil, investment and real estate business . Serviced on-site customer's software upgrades and troubleshooting needs. Decip hered common networking errors. Needed temp for increase.

Help Desk at Gateway ( Matrix/Convergys ) from 08/1998 - 09/1998 Performed Help Desk duties using Vantive database software. Provided assessment, problem resolution and closure of technical issues for Gateway Computer custome rs only.