Jerry L. Wright 3207 Hampshire Lane Waukegan, IL 60087 847-830-6376 jw1178910@westpost.net http://www.linkedin.

com/in/jerrywright29 SUMMARY Medical Equipment Service and Training professional providing classroom and hand s-on instruction of customized technical service procedures to customers and ser vice technicians throughout the United States and internationally. Innovative pr oblem solver with a history of implementing creative solutions that impact corpo rate performance. Proficient in Microsoft Office Word, Excel, PowerPoint. Key a reas of expertise: * Instructional Design * Troubleshooting * Team Trainer * Logistics Planning * Customer Relations * Customized Training * Equipment Installation and Maintenance * Equipment Service PROFESSIONAL EXPERIENCE Steris Corporation, Erie, PA 1979 - 2010 Global leader in infection prevention, contamination control, surgical and criti cal care technologies, with a long list of first-to-market products and industry -leading service innovations and thousands of customers in more than 60 countrie s. Medical Equipment Service Instructor 1991 - 2010 Developed and presented product-specific technical training to domestic and inte rnational healthcare biomedical technicians. * Designed and implemented multiday customer training programs on washing, steri lizing and surgical support equipment. * Provided one-on-one training as needed for individual technicians, as identifi ed by their supervisors. * Identified personnel to be recruited by district management for field service positions. * Maintained training records. * Evaluated training needs of technicians. * Worked in conjunction with field management to assess training needs and assis t in the professional development of field service personnel. * Planned all aspects of the training session, including analyzing the needs, de veloping the lesson plans, assembling the training materials, scheduling the tra ining session, and delivering the training. * Designed tracking system to monitor customer contact information. Service Specialist 1988 - 1991 Ensured customer satisfaction by providing on-site preventative maintenance, tro ubleshooting, repair, equipment modifications, and installation support on vario us mechanical, electro-mechanical, and electronic units. * Provided technical backup and service call escalation for other field service representatives. * Managed installation of new equipment within the district's territory. * Calculated pricing, generated quotations, and scheduled and performed environm ental analysis of employee exposure to Ethylene Oxide for OSHA compliance.

Steris Corporation, Service Specialist (continued) * Mentored new technicians. * Provided technical expertise for environmental monitoring systems. * Acted as hands-on project leader for the local service group. Service Supervisor 1985 - 1988 Developed and managed the growth and profitability of the district's field servi ce business through quality field service processes that maximized technician pr oductivity and efficiency. * Significantly improved the district's efficiency by realigning service territo ries. * Worked closely with sales staff to assist in securing new service opportunitie s. * Negotiated new service contracts as well as renewal contracts. * Assured a quality customer experience through the effective use of resources, frequent customer contact and maintaining quality standards. * Monitored technician performance through coaching and observations. * Reviewed and analyzed assigned territory for adequate manpower needs. Field Service Technician 1979 - 1985 Field maintenance, troubleshooting, repair, modification and installation suppor t on various mechanical, electro-mechanical and electronic units. * Exceeded service business objectives by more than 12%. * Corrected problematic equipment installations through proactive actions. * Increased contract maintenance business. EDUCATION Associate of Science (AS) in Biomedical Equipment Technology (partial completion ) Edinboro University, Edinboro, PA Gateway Technical Institute, Kenosha, WI Associate of Science (AS) in Engineering (partial completion) Moorpark College, Moorpark, CA Jerry L. Wright Page 2