LORNA P. KIRLEW 251 Castleton Terrace * Upper Marlboro, MD 20774 * 301-213-5438 * lk117ea36@we stpost.

net HEALTHCARE ADMINISTRATION * FACILITY ADMINISTRATOR Offering 20+ years distinguished experience in multi-center management including expert cost cutting, workflow streamlining and launch of innovative programs/pr ojects that boost profitability and community reputation. Skilled in insurance c ontract negotiations, financial functions, QA/QC and compliance to city, state f ederal DCRA and JCHO guidelines. Passionate in maximizing healthcare facilities and synergizing technical, administrative and human resources to exceed expectat ions. Project Management * Operations Development * QA/QC * PR/Marketing * Community R elations Budgeting * Cost Cutting * Operations Strategy * Facility Growth Compliance WinWin Negotiations Consensus Building * Tax Functions * Program Development * Semi nars Administrative Skills 3rd Party Vendor Development * HR Functions * Financial Duties PROFESSIONAL EXPERIENCE UNION MULTI-CARE MEDICAL CENTER - WASHINGTON, DC 1997-2010 Director/Practice Administrator Leveraged extensive operational leadership skills to author a successful strateg y to end a $187K deficit and bring the facility into a positive cash flow. Began with 11 patients, eventually overseeing a annual 1595 patient census. Utilized strong communication and cons ensus-building skills to get MDs to better document work-in-progress, improving revenue capture. Led in-depth research to locate, recruit and hire medical speci alists to build their program within the facility. Performed win-win negotiations with Carefirst, MDIPA and several commercial plan s implementing a "one umbrella concept" for multiple medical services. Adminis tered all tax functions, reducing expenses through centralizing physicians' tax ID. Served as Medicare Liaison for the Washington Metropolitan area and QA Coord inator for Direct Patient Care. Oversaw all PR and marketing functions, partneri ng with the District of Columbia Licensure Division to change status to an "Ambu latory Center" rather than the current "office". Key Accomplishments * Directed all functions in organizing a highly popular seminar for doctors and politicians focusing on current healthcare issues, attended by major newspapers and exceeded attendance expectations. * Earned a record 95% in annual site visits from JCHO, DCRA and multiple inspect ions from insurance companies. * Challenged successfully insurance companies with revised ICD-9/CPT coding who had attempted to deny payment. * Integrated 6 new Specialty Services, including Cardiology with Diagnostic Test ing, Endocrinology, Podiatry and Urology, greatly increasing patient satisfacti on, revenue and improved control of the referral process. * Worked with key decision makers to bring in-house the more popular testing ser vices including Colon Cancer Screening, PFT Pulmonary Function Testing, Stress Test/Echocardiograms, mental health screening and podiatry procedures. ADDITIONAL EXPERIENCE (Details furnished upon request)

Fresensius Medical Care-BMA Dialysis Area Administrator * Spearheaded day to day administrative, clinical and engineering responsibiliti es for 6 dialysis units (4 free standing and 2 hospital-based). * Slashed hospital morality rate via improved QC/QA and patient education. * Earned a "Four Star Award" for effective and efficient launch of 2 new dialysi s units. LORNA P. KIRLEW * PAGE TWO * lk117ea36@westpost.net ADDITIONAL EXPERIENCE Cont... Sibley Memorial Hospital Assistant Director * Championed expert management of bed control, HR functions, payroll, marketing functions and integrating new MDs. * Improved efficiencies for the daily census for this 354 bed hospital. Women Infants Children Assistant Director * Aided in roll-out of this federally-funded health and nutrition program for wo men, infants, and children in Hartford, Connecticut. * Reached large numbers of untapped demographics through participating in local TV and radio marketing campaigns promoting nutritional workshops and seminars to low income women. EDUCATION Master of Science ~ Healthcare Administration/Medical Research (Magna Cum Laude) Bachelor of Science ~ Community Healthcare Services (Magna Cum Laude) Howard University, Washington DC Bachelor of Science ~ Community/Public Health Services (Summa Cum Laude) University of Conn/Manchester College PROFESSIONAL MEMBERSHIPS National Association of Healthcare Executives, Maryland National Association of Renal Administrators AWARDS/RECOGNITION US Congress, Health Summit (Healthy Women 2000) Employee of the Quarter, Sibley Memorial Hospital Employee of the Year, Providence Hospital Nephrology Administrator, International Consultant to Africa and the Caribbean