Terri O'Neal Hamilton 770-366-0112 th118c564@westpost.

net

Skills: * 20 years in the software development industry, including QA Analyst, QA Manage r, Executive Director, Project Manager, and Business Analyst. One year in Hospi tality, Hotel / Casino software. Several years of Cash Management analysis and testing of different functions such as Wire Transfer International and Domestic (Repetitive and non-Repetitive), Billing, DDA, ACH (verification of NACHA file f ormat), Positive Pay, Stops, Imaging, Loans, etc., tested a secured web based en vironment for a postal transaction application , telephony software, three years in new development and maintenance, and testing Billing software integrated wit h PeopleSoft AR/GL, various modules of Banking software, and electrical meter so ftware, two years testing A/R, A/P, G/L, Financials, six months testing an e-Ch eck on line banking product integrated into an accounting software package, six years in Payroll, one year working with PeopleSoft Inventory Supply Chain, testi ng and storing documents in Documentum, 21CFR part 11 compliant for Pharmaceutic al companies. * Manager of QA department. Created standards per SDLC. Setup test environment, evaluated automated testing tools and defect tracking system. Made recommendati on to upper management. Met with software vendor, negotiated much cheaper price , proposed to management and purchased the software for the company. Developed test plans and test data and execute all phases of testing, successfully met so ftware release dates with a proven quality product. * Self -Starter, team player, strong analytical and problem solving skills, stro ng organizational skills, strong project management, and time management skills. * Provided clear, concise, and accurate documentation Design programs as a busin ess analyst to meet functional specifications and conform to internal standards. Gathered system requirements from business users to create business requiremen t specifications. * Involved in design, construction, and deployment phases of SDLC. Excellent ana lysis, presentation, documentation, and quality assurance skills. * Analyze, isolate, and resolve system/software issues. Analyzed specifications for completeness. * Served as a team leader in developing system functional specifications and use r interfaces. Perform knowledge transfer to other team members, Interface with I T staff, business users, and software/hardware suppliers. * Developed time estimates and provided written status reports to upper manageme nt. Able to work in team environment with self supervision. * Project management over documentation and training departments. * Quality Center 10.0, Quick Test Pro 10.0, LANSA 11, iad500, Unix, Microsoft Fr ont Page, SQL Enterprise, SQL Navigator Pro, SQL Plus 3.3, Oracle, Siebel, Ada ptec Easy CD Creator 3.01A, Norton AntiVirus, McAfee VirusScan, PQDI (PowerQuest Drive Image 2.01), Acrobat Reader 3.0, Microsoft Front Page, Microsoft Project, Microsoft Schedule+, Microsoft Office, Excel, Word 6.0, PowerPoint, Lotus Notes , MS Access, SQA Testing Tool, Test Director for Win Runner, Visual Source Safe, Defect Tracking Systems (PVCS Tracker), Team Track, Track-O-matic, ClearQuest a nd Lotus Notes, Remedy, Rational ReqPro, Test Manager, Rational Robot, SharePoin t, Documentum, OPX2. Possess basic knowledge of QAPartner, C language, VI Edit or, Cobol, Visual Basic, MS Test.

Professional Experience Agilysys, Inc. Alpharetta, Ga. Quality Assurance Manager July 2008 - November 2009

* Managed QA for multiple products within the hotel and casino industry. The so ftware consisted of everything in a hotel or casino from reservations to night a udit and reports in an iSeries (formally known as the AS400), client server (SQ L) environment. * Products consisted of LMS (Lodging Management System), New Look, Go-LMS (utili zing a guest hub), ResNet, ShowGate, and DataMagine. o LMS is a Property Management System which utilizes a 'green screen'. o New Look is the GUI version of LMS. o ResNet is the Internet booking engine for hotels. o ShowGate is the Ticketing Application. o DataMagine is the Imaging Application. * Brought in the New Look product on schedule, and with proven stats for quality . * Trained QA staff on the SDLC. * Managed the defect tracking databases for all of the above products. * Trained QA staff on how to manage the defect tracking database. * Trained QA how to export Requirements, Test Cases, and defects into Quality Ce nter using a MS Word or Excel template. * Customized the Excel template to have drop down boxes displaying all of the va lues for each field in QC for ease of use. * Created Microsoft Project project for resource scheduling to keep each product on track. * Created status reports using Quality Center for weekly status meetings with th e VP of Development, VP of Operations, and all product department managers. * Created processes and procedures for the Quality Assurance department, and tra ined each group for consistency, as well as trained development on the QA proces s. * Set test policy, procedures and data preparation as well as established QA Met rics. * Administered change control process of software development. * Developed and maintained the Quality Assurance Program Plan and implemented th e documented quality and testing policies, plans and processes to support the pl an. * Created training documents in PowerPoint. * Planned, organized, conducted, documented and tracked through closeout of the resultant findings, formal and informal quality reviews and software testing act ivities. * Reviewed manuals, plans, procedures and other quality related documents to imp lement quality. * Setup and managed projects / documents in SharePoint. * Evaluated quality results of activities. * Coordinated with Product and Project Managers to ensure problem identification , resolution, and tracking. * Recommended quality improvements or changes to Senior Management, developed pr ocesses, procedures, and systems and software work products to correct potential deficiencies. * Reviewed work and deliverable products for compliance with applicable work or contract instructions and criteria, standards and approved procedures, making te chnical comments and recommendations as appropriate. * Participated in verification of project work and contract products (requiremen ts, design, project plans). * Wrote 'how to manuals' for using Quality Center the Agilysys way, trained all of development and QA for consistency. * Wrote and gave performance reviews, including putting employee on the Performa nce Improvement Plan.

* Assisted Sr. Manager with her own status reports. * Ensured Product Managers, BA, Development, and QA followed the process for sof tware development. * Transitioned and trained Product Managers, BA, Development, and QA on the Agil e methodology from the Waterfall method. CheckFree Corp Norcross, Ga. Quality Assurance Manager Oct 2007 - May 2008

* Managed the testing effort for an online bill payment system, making payments, scanned checks, credit card payments, ach file, canceled payments, refunded, re versals and chargebacks in an extreme programming ASP.net environment. * Experience developing and executing test plans, test cases * Write and execute manual and automated test cases * Experience with software defect creation and tracking * Created Stories for Development to work on using Track-O-Matic * Document and retest defects using Team Track * Created queries and update statements in Microsoft SQL Server * Participate in project meetings and systems design efforts * Maintain a library of created test cases, updating cases as needed * Work with developers, project managers and others to maintain high levels of q uality on web applications * Updated xml files, verified they are in the correct format for submission * Ability to handle multiple projects at the same time. Flexibility and the abil ity to work well as a team member. * Supported 3 Product Managers and 3 Developers. Ultimate Software Weston, FL. Quality Assurance Analyst Nov 2005 - Sept 2007

* Fulfilled testing duties for Canadian Payroll system. Wrote and executed test cases using Test First in an extreme programming environment and Scrum methodolo gy. Queried a SQL database to verify data and expected output. * Helped product owner with the creation of acceptance tests as part of the requ irements. * Worked proactively with members of an Agile team to find and fix software defe cts. * Produced and maintain test coverage reports for functional and automation cove rage. * Analyzed defects / test results and be able to deduct the chain of events lead ing to a failure. * Gained a functional understanding of the product and operating system and beca me part of the ongoing feature and enhancement development effort. * Provided feedback on UltiPro product solutions, tools and other technical soft ware features. * Provided support when needed to other members of Quality Assurance, Product Ma nagement and Product Support. * Communicated critical issues and status updates in a timely manner to manageme nt. JPMorganChase Tampa, FL. Project Manager / Business Analyst May 2005 - Nov 2005

Fulfilled all project manager duties for GPBS project over Documentation and Tra ining. Developed Metrics to gauge project status of the procedures that needed to be written, what was started when, % completed at any given time and Actual Completion Date. Sent all completed documentation to the Traini ng Team and scheduled training. The teams consisted of 12 people.

Metavante Corp., Test Engineer

Norcross, Ga.

July 2004 - April 2005

Performed gap analysis of existing scripts to new functionality for future relea se. Wrote and executed test scripts for integration, system, and readiness (UAT ) testing in Mercury Test Director 8.0 for Cash Management web banking software. Modules included ACH, Wire Transfer International and Domestic (Repetitive and non-Repetitive), Positive Pay, Information Reporting. Identified defects / sys tem issues and captured details, including steps to repeat, in Mercury Test Dire ctor 8.0, and retested fixed defects. Used all modules in Test Director, Requir ements, Test Plan, Test Lab, Defects. Fundtech Corp., Norcross, Ga. uly 2004 Business Analyst / Functional System Documentation Specialist June 2003 - J

Worked closely with customers in a team environment to gather User Requirements, designed web screens and created the functional specification for Cash Manageme nt web banking software specifically Wire Transfer International and Domestic (R epetitive and non-Repetitive), Participated in the walk through meetings between the customers and development to accurately capture the requirements for the fu nctional specifications. Currently have 3 years experience with ACCESS (UNIX RS 6000) and 1 year with webACCESS (c++, HTML). Market Research Worked with the Sales Group and the General Manager to create pricing standard m atrix for ASP and In-house Cash Management (CASHplus) products. Capital One, Richmond, VA. Dec 2002 -June 2003 Test Coordinator Coordinate system testing efforts for a web based PeopleSoft eProcurement modul e for Purchasing within Capitol One and integrated third party vendor catalogs t o be used with the current supply chain Production system. Assist writing and r eview manual test cases using pre-established Test Conditions, Requirements and Business Rules to ensure successful testing of the customized module. Oversee th e generation and execution of automated test scripts based off the manual test scripts to be used for regression testing. Ensure accurate test coverage and tr ace ability across the entire life-cycle for Purchasing within Capitol One. Merck Pharmaceuticals, Blue Bell, PA. User Acceptance Test Coordinator / Manager May 2002 - Dec 2002

Experience working on large size pharmaceutical, clinical and non clinical proje cts. Thoroughly understand the challenges of implementing OPX2 across various gr oups and organizations. Have strong working relationship with Planisware (OPX2 developers Beniot Simminon and Antwoin) with a very solid worki ng knowledge of the OPX2 product. Strong expertise and experience in global OPX2 - Enterprise Resource Project Management Systems Pilot/Implementation (ERPM) including OPX2 analysis, planning and implementation to manage supply chain clinical trial, and non clinical proje ct for IT and project management. The OPX2 product implementation replaced Micro soft Project and other "home grown" systems. Very strong experience in participa ting with the implementation of various configurations of the OPX2 product suite including: OPX2 Portfolio and Resource Management (w/ OPX2 Pharma module) OPX2 Reporting OPX2 Internet Server Manage and identify activities to be conducted during User Acceptance Testing fo r the OPX2 Capacity Planning and Management System. Produce the documentation n

eeded to comply with company policy and current regulatory requirements and stor e in Documentum. Ensure the content, thoroughness, and consistency of all User Acceptance deliverables. Coordinate all User Acceptance activities with appropr iate personnel (Functional Managers, Project Managers, Capacity Planning Analyst s, developers, etc). Prepare test approach document, training presentation, sch eduled business users (30) to participate in UAT, write manual test cases for al l roles within the tool, store in Documentum and document issues in ClearQuest d atabase, meet with core team to prioritize issues and represent the users, commu nicate decisions back to users. Assist in writing the Configuration Management Plan and the Functional Requirement Specification for the Clinical and Pre-Clini cal areas. Pfizer Pharmaceuticals, Groton, CT July 2001 - May 2002 Test Coordinator/ Manager Manage and assess current test issues and challenges, build a team of test engi neers to create system test scripts both manual and automated using Test Manager and Rational Robot, and ensure all scripts are 21CFR part 11 compliant for the PeopleSoft version 8.14 web based Inventory supply chain module. Ensure the qual ity and completion of User Acceptance test scripts and manage all testing phases in the Software Development Life Cycle. Develop and maintain the project sched ule in Microsoft Project for multi site global project. Develop and ensure comp lete end to end Software Quality processes and procedures ranging from QA Strate gy and Process design, Configuration Management, Test Automation and hands-on (m anual) Test Execution, develop and test, test cases to ensure the validity of Do cumentum once approved and implemented, store all process and procedure document s in Documentum . Coordinate and communicate across functional areas to achieve project schedules . Clarify requirements by participating in requirements reviews. Oversee the ge neration and execution of automated and manual test scripts (positive and negat ive). Ensure accurate requirements coverage and traceability across the entire life-cycle of each product using Rational ReqPro and Rational Test Manager. Ma ke recommendations for product improvement. Develop System, User Acceptance, Pr oduction Qualification Test Procedures and include test objectives and test case s to meet the requirements of the federally regulated SDLC. Attend requirements reviews for assigned projects. Ensure the quality of feature (enhancement), def ect, regression, and System & Integration testing. Submit defects whenever req uirements were not satisfied during testing. Participate in project management , and related SDLC meetings. PlusFunds.com, New York, NY April 2000 - June 2001

Executive Director Quality Assurance Manager Lead a group of professionals in conducting testing for the leading independent service platform for hedge funds, providing realtime NAV's and daily risk measur es on hedge funds listed and traded by non-US Investors on the Bermuda Stock Exc hange. As projects adhered to SDLC methodology, enforced standards, as well as aid in the development and enhancement of them. Lead a team of 5 Directors in Quality Assurance and worked closely with application developers to design accur ate test plans. The test plans are executed in all aspects of functionality, reg ression, and performance testing of software releases. Responsible for staff su pervision, and project scheduling of test timetables for several Application fun ctions. Testing was done to applications and services being deployed in a rapid delivery mode. As such, the position involved heavy interaction with developers , development managers and operations. Computing environments are Open Systems (intranet/internet), primarily with Unix / Solaris, Oracle, NT.

PRIMARY RESPONSIBILITIES:

Perform and supervise applications testing for client server applications, custo mized third party products, back end batch processes and Web-based applications, in a rapid applications development environment Conducted and supervised funct ionality, regression, and performance testing of applications and services. Mai ntained relationships with QA team members, management, developers, development managers, and business users during testing phases to expedite the closure of an y open issues Interface across all Information Technology Services departments. Advocate for Quality Assurance and Best Practices; Developed and implemented po licies, procedures, systems, internal communications, controls and standards. R eviewed and approve functional and technical specifications, and provided feedba ck to developers, business analysts and technical writers. Created and maintained project plans. Was involved in all phases of the SDLC to ensure standards were maintained. Pub lished Quality Assurance Release Announcements, and provide metrics reporting. Communicate to the organization via weekly meetings, project status reports and projected plans. Strong knowledge with Quality Assurance Best Practices; Profic ient in Quality Assurance processes, process management, and the related technic al disciplines. Ability to handle and follow up on multiple of projects with overlapping deadlin es. Experience using automated testing tools and techniques; Mercury products of, Wi nrunner, and the like. Experience with open systems applications in Windows, Un ix, and NT technologies. Knowledge of Oracle, SQL and a variety of browsers, ht ml, XML, and Java. Experience with web-based testing, and familiarity with web deployment. Proficient at MS Office products, including MS Project; Visio. Abilities with facilitation, presentations, group meetings, communications, and negotiation. E xcellent analytical, written and verbal communication skills. and Financial Ind ustry experience. Sullivan and Cogliano Pitney Bowes, Shelton, CT. Sept 1999 - April 2000

Contractor - Senior Quality Engineer Responsible for developing and executing Business tests which include, Integrati on, System, and Regression testplans for a secured web based client server envir onment for a postal transaction application. Created users on a web based Broad Vision Help Desk application. Tested web based Signup, Installations and Help of the application. Engineered a project and test plan for testing 45 printers with 3 operating systems to establish a baseline of data for metrics to determin e if the application meets Postal specifications. Entered defects into ClearQue st database. Work with the Development staff during the testing phase of project s, attended meetings, reviewed specs. Information America, Atlanta, Ga. July 1999 - August 1999

Contractor - Senior Quality Assurance Engineer Responsible for developing Business tests which include, Integration, System, an d Regression Y2K testplans for a web based envionment using a 'People Find' and 'Search'application against Windows NT Work Station platform, and an Oracle Ser ver database. Created and queried SQL scripts, using SQL Enterprise in order to test the Functionality / Business part of the server. Intellivoice, Buckhead, Ga. April 1999 - July 1999

Contractor - Senior Quality Assurance Engineer Responsible for creating Functional Decomposition diagrams from Technical and Fu nctional Call Flow specifications in effort to generate traceable call-flows for testing purposes. This process often involved reverse engineering. Generated d etailed integration test cases from the traceable call-flows to effectively test

speech recognition applications that included voice-activated dialing and unifi ed messaging systems on an Oracle 8 server. Interacted with overseas customer, developers, and project managers to ensure timeliness of the quality process aga inst a time-critical delivery schedule. Assisted QA department with implementin g quality standards as well as began certification process for ISO 9001 S.I.G, Norcross, Ga. April 1999 Turner Broadcasting, Atlanta, Ga. Nov. 1998 -

Contractor - Senior Quality Assurance Engineer Responsible for reviewing Functional and Business Rules/Requirements, developing test plans and test cases, writing test scripts and executing. Work with BA's, Developers, Department Managers and other Quality Assurance Analysts to perform Functionality, and Business tests which include, Integration, System, Regressio n tests against Windows 95 / 98, Windows NT Work Station platforms, SQL Navigato r Pro and SQL Plus 3.3, within an Oracle Server database. Created and queried SQL scripts in order to test the Functionality / Business part of the server. C ompared PeopleSoft AR/GL, data to the SQL output from the server to verify integ rity of the data upload, and of the server code. Matrix Resources, Atlanta, Ga. Augus t 1998 - October 1998 Lanier World Wide, Tucker, Ga. Contractor - Senior Quality Assurance Engineer Responsible for writing test scripts and executing. Work with development and o ther Quality Engineers to perform Functionality, Business tests which include, I ntegration, System, Regression, Y2K testing for PeopleSoft against Windows 95, W indows NT platforms for SQL, and Oracle as well as performing dbsync using inter net and intranet setups. Matrix Resources, Atlanta, GA. April 1998 - August 1998 Schlumberger, Inc., West Union, South Carolina Contractor - Senior Quality Assurance Engineer Responsible for reviewing development design goal specs and giving feed back, wr iting test procedure outlines, and test procedures. Attend development meetings and give input. Work with development and other Quality Engineers to perform Fu nctionality, Business tests which include, Integration, System, Regression, Alph a, and Installation tests, against Windows 95, Windows NT platforms. Checkfree Corporation, Norcross, GA. August 1996 - April 1998 Senior Quality Assurance Engineer Responsible for implementation of SQE (Software Quality Engineering) test proces ses, to include development of test plans and scripts; Managing the software dev elopment process to ensure the quality processes are followed; coordinating effo rts among development, quality engineering, technical writers, and business anal ysts. Worked on the SDP (Software Development Process) Team to develop quality standar ds documents, to be used in assisting product development teams which will guide them through the development life cycle processes Assumed lead role in the testing efforts on four development client/server proje cts: Wire Transfer International and Domestic (Repetitive and non-Repetitive), Loans, Foreign Pay, Credit Union, and MicroACH (Dos) / MicroACH FileReceiver, (D os) / ACH Standalone (Windows 3.1 and 95/NT). Develop and validate test plans, using the automated testing tool SQA, based on Functional, and Technical Specifications, for new products, and maintenance to t he existing software product lines.

Work with Product Development staff prior to and during the testing phase of pro jects. Work with development and other Quality Engineers to perform Functionality, Busi ness, Integration, System, Regression, Alpha, and Installation Tests against PC, Dos/Windows, and UNIX platforms. Research and document defects, Compile Defect rate/tracking - Acceptance, and Pe rformance, which include (Defect Rate, Total Open Defects from Current Milestone s by Category, Total Open Defects by Severity Category - Fix Rate, Resubmit Rate , Defect Rate by Module or Feature, and System Test Cycles Required) respectivel y. Communicate results to Product Management, Project Management, Development Manag ement, Technical Writers Management, Usability Management, and QE Management. Peachtree Software, Norcross, GA. August 1994 - August 1996 Senior Quality Assurance Analyst Develop, write and execute test plans with expected results, execute test script s for accounting modules (Payroll - which involved using Commerce Clearing Hous e to ensure the accuracy of all state and federal tax calculations worked proper ly in the software; General Ledger; Accounts Receivable; Accounts Payable; Job C osting; and verify all Financial Reports). Work effectively against scheduled tasks in a PC environment. Communicate effec tively with design and the development team. Possess strong product knowledge. Review, comment on and approve design specs. Understand and administer QA processes. Troubleshoot and analyze defects to ascertain source and nature of defects, subm it defects. Retest bug fixes, perform regression test of each build and finall y perform an overall system test to ensure the quality of the product General Electric/Martin Marietta, Lakeland, FL. January 1990 - August 1994

Quality Assurance Manager Directed and coordinated the testing activities for 20 Analysts for five separat e databases supporting a production payroll system that serves 250,000 people in a global business environment. Work within a team environment to provide the highest quality possible in the va lidation of personnel accounting software changes. Develop, write and execute t est plans including expected and actual results for corrective and/or system, en hancement changes. Responsible for communicating with IMS and Operations weekly regarding the JCL c hanges for the approved change requests rolling to the production environment. Manage and own the CV10 test databases. Plan base usage to assure not only the change requests are tested in a timely fashion, but also that projects, exceptio n testing and critical fixes are approved and rolled when required. Resolve software contention issues, stage and run JCL library. Planned, directe d and coordinated two year-end activities. Including setting up the test databa ses, identifying resource needs, schedule test dates and places. Develop and ex press future release test plans based on work requests. Payroll Processor / Customer Service Representative / Auditor / Conversion Spec ialist Provide total payroll processing for several client sites. Interface with the B usinesses for process improvements and provide timely turnaround of problem reso lution. Travel and assist in conversions of new business. Continuously strive to improve the quality of product/service. Customer Service calls averaged 80+ per day with an average call time of 2 1/2 minutes. Education

DeVry University - Alpharetta, GA BS Technical Management / Hospitality Management -

June 2010 - Jan 2012

Keller Graduate School - Alpharetta, GA MS Information Systems Management / Project Management Gwinnett Tech - Lawrenceville, GA Accounting I, Accounting II, Accounting III Polk Community College - Lakeland, FL Business Management References Randy Long (678) 328-3484 - Team Leader at Fundtech John Reynolds QA Analyst, Agilysys 770-810-7849 Carol Crowell QA Analyst, Agilysys, Las Vegas 702-759-4777 Brandon Hamlin Product Manager, Corporate Business Development CheckFree - now part of Fiserv Mobile: 678-525-8366 bhamlin@checkfree.com Barbara Whiteside Sr. Product Manager, Corporate Business Development CheckFree - now part of Fiserv Mobile: 678-662-0248 bwhiteside@checkfree.com