BENISHA A. MONTGOMERY 102 Glissade Drive * Fairdale, Kentucky 40118 502-361-4512 * bm11b7f34@westpost.

net MEDICAL OFFICE / OPERATIONS MANAGER Reputable, results focused Medical Office Manager with 15+ years experience in M edical Office Operations within highly fast paced environments. Strong backgroun d in surgical scheduling, process improvements, HIPPA compliance, electronic rec ords, program management, and financial management. Highly knowledgeable of all aspects of daily business operations including Personnel Management, Hiring, Pur chasing, Reporting, Medical Records Management, Billing, Coding, and regulatory compliance. Serves as a strong liaison between patients, office, and hospital de partments. CORE COMPETENCIES INCLUDE: * Project Management * Policy/Procedure Design * Front/Back Office Management * Team Leadership * Staff Training * Medical Order Processing * Medical Terminology * Operations Streamlining * Quality Customer Service * Medicare/Medicaid * Administrative Reporting * Surgery/Diagnostic Scheduling * Problem Solving * Policy/Procedure Design * Insurance Verification * AP/AR * Coding: CPT, ICD9 * Budgets/Financials PROFESSIONAL EXPERIENCE UNIVERSITY OB/GYN ASSOCIATES, PSC - Louisville, Kentucky 1992-2010 Provides patient centered women's healthcare. Teaching University practice with 6 divisions, 25+ Physicians, Nurse Practitioners, and associates. Business Office Manager Oversaw daily medical office operations for both private and clinical sector of the OB/GYN department. Directed, organized, and assisted physicians, vendors, an d patients. Managed front desk, and 25+ associates including medical assistants and ultrasonographers. Completed medical records management and surgical schedul ing. Collaborated with Billing Manager in order to ensure account receivables an d payables were completed. Ensured optimal levels of supplies for medical and of fice staff was purchased. Maintained and updated Operating Procedures and Manual s. Ensured 100% HIPPA compliance. Reviewed staff time and attendance, completed performance evaluations, hiring, coaching, and terminations. Completed special projects and assignments as needed. Gathered and analyzed data , prepared all administrative reporting from patient visits to customer satisfac tion reports for the Executive Director and Chairman of the department. Prepared medical documentation and compliance with insurance companies on-site walk thro ughs to obtain physician credentialing. Key Accomplishments: * Implemented a new purchasing process, resulting in $33K cost savings in medica l supplies and $109K cost savings in office supplies. * Streamlined operations processes, resulting in increased productivity and prof itability.

* Implemented several Information System conversions, including Electronic Healt hcare records. * Identified and met physician, staff, patient and community needs, resulting in high level of patient satisfaction. * Spearheaded Project Management efforts for a large scale department office mov e to a new HCOC office building. Completed projects on time and on budget with m inimal patient downtime. * Planned and organized the opening of a new satellite office. * Negotiated and completed submission of all contracts with insurance companies. * Maintained compliance in areas such as OSHA, HIPPA, and resolved issues as nee ded. * Hired, trained, and mentored new employees to ensure 100% client satisfaction. BENISHA A. MONTGOMERY Page 2 bm11b7f34@westpost.net ADDITIONAL EXPERIENCE NORTON HEALTHCARE, DOWNTOWN HOSPITAL - Louisville, Kentucky 1979-1992

Laboratory Clerk * Placed orders for blood work and other laboratory tests for patients in the Em ergency Room. * Fielded calls from multiple telephone lines and ensured test results were orga nized in their proper place for nursing staff. * Directed and placed specimens from hospital floors to the correct departments within the laboratory. Front Desk Assistant * Assisted Operating Room Director with daily schedules. * Answered and directed all incoming telephone calls, ran intercom system for 19 operating rooms, recovery room, and reception area. * Expedited communication between nursing stations, pre-op, physicians, and PCAs in order to ensure quality care for all operating room patients. Surgery Scheduling Associate * Completed scheduling procedures for surgical patients for all physician office s. * Created next day schedules, confirmed procedures with patients, and ensured al l required pre-certification tasks were completed. * Recommended and implemented an electronic surgery scheduling system "ORSOS" in order to increase efficiency.

EDUCATION / CREDENTIALS Associate Degree in Business Administration Graduate with Honors AMERICAN INTERCONTINENTAL UNIVERSITY Hoffman Estates, Illinois ADDITIONAL TRAINING Certificate in Management Development American Academy of Professional Coders

Medical & Surgical Terminology Human Resources for Effective Supervisors Certified in HIPPA Regulations TECHNICAL SKILLS MS Office, N-terprize Operating Systems, Medical Manager Medical Billing/Coding, CPT/ICD 9

BENISHA A. MONTGOMERY 102 Glissade Drive * Fairdale, Kentucky 40118 502-361-4512 * bm11b7f34@westpost.net

Dear Sir/Dear Madam: Offering proven experience in Medical Office / Operations Management that consis tently surpass goals, I am a dynamic and innovative professional. Talented at ov ersight of complex medical administrative management, I am naturally adept at ex ecuting departmental leadership, policy/procedure development, HIPPA compliance, and scheduling. In addition, I offer 15+ years experience leading operations in the medical and healthcare field. I have extensive knowledge of Medicare, Medicaid, and insuranc e billing procedures. I have managed front and back office staff and provide a s trong background in project management. An instinctive leader with the ability to create, clearly communicate, and build consensus in the sharing of a high level business vision, I am now seeking the opportunity to join an organization such as yours as Office Manager. A sample of my key achievements include: * Implemented a new purchasing process, resulting in $33K cost savings in medica l supplies and $109K cost savings in office supplies. * Streamlined operations processes, resulting in increased productivity and prof itability. * Implemented several Information System conversions, including Electronic Healt hcare records. * Identified and met physician, staff, patient and community needs, resulting in high level of patient satisfaction. I am a resourceful problem solver with the ability to create and lead change in extremely challenging environments. I possess a consistent history of leadership and strong moral and ethical code. For a more detailed presentation of my skill s and offerings, please review the enclosed resume and feel free to contact me a t your earliest convenience. Thank you for your consideration and I look forward to our conversation. Sincerely,

Benisha A. Montgomery