Education Bachelor of Science in Biology from The University of Massachusetts in Amherst, MA February 2006 Gloucester High School in Gloucester,

MA May 2000 Experience Supervisor A Operations fro LSG Skychefs at DFW Airport, TX (April 2008 - Presen t) Oversee the day to day operations of LSG Skychefs cold food production floor Manage a staff of 85 employees, Including a team of 75 Food Service Employees a nd 10 auditors Ensure that all employees are following all work and safety rules, while ensuri ng all employees are meeting their required run rates Federal Compliance: Ensure that operations meet and exceed FDA requirements, by following all pertinent HAACP rule ands regulations Customer Interaction: Prepare and present products for customer viewing and app roval Customer Service: Make certain that all products are prepared and packaged acco rding to customer approved specifications, all while meeting customer required K itchen Ready Times Quality Control: Spot check completed products on a daily basis ensuring the hi ghest quality is delivered to our customers Employee Relations: Foster employee participation in improving work processes v ia proactive communications and employee engagement Communication: Use internal feedback from our auditor team to communicate issue s and commendations to our employees Leadership: Utilize Face2Face meetings to relay important information to our te am and recognize good performance Standard Operating Procedures: develop and implement new SOPs, including the e nforcement of the employee handbook and communicating any policy and/or procedur e changes Discipline: When necessary enforce the companys progressive discipline policy General Manager for First Transit in Lowell, MA (August 2007 January 2008) Manage the day to day operations of Lowell Regional Transit Authoritys (LRTA) R oad Runner Paratransit and On Call demand response services Manage 21 Total Employees, including 16 Operators, 2 Supervisors, 3 Maintenance Personnel and a fleet of 20 demand response vehicles Union Negotiations: resolve operator grievances and disciplinary issues; adher e to LRTAs Labor Agreement Contract Compliance: ensure all services are meeting the requirements set by t he LRTA contract Federal Compliance: Paratransit and Dial-A-Ride service compliance with the Am ericans with Disabilities Act (ADA) Statistics: compile overtime, on-time performance, and operator attendance inf ormation In-house Reporting: weekly and monthly operational and financial reports for s enior management and corporate officials Federal Reporting: monthly reports for the National Transit Database to ensure compliance with all applicable laws and regulations Other Reporting: prepare accident response and investigations, monthly and ann ual ridership reports, and weekly payroll reports Standard Operating Procedures: develop and implement, including the enforcemen

t of the employee handbook and communicating any policy and/or procedure changes Employee Acquisition: responsible for recruiting, hiring, and training of new employees on an as needed basis Leadership: prepare for and lead monthly customer service and supervisor meeti ngs, including employee development initiatives Work Schedules: establish and review daily work schedules for supervisors and operators; develop and manage the operators biannual bid for shifts Trip Scheduling: Manage passenger scheduling of subscription and demand respon se trips for the Paratransit service and Dial-A-Ride Drive Cam Management: implemented and manage the LRTAs new Drive Cam system Discipline: responsible for conducting disciplinary actions up to and includin g termination Customer Service: respond to comments and complaints, including the performanc e of investigations and the implementation of resolutions or discipline as deter mined by the findings Community Meetings: represent LRTA at meetings and various events throughout the Lowell community Operations Manager for Veolia Transportation in Dallas, TX (March 2006 August 2 007) Manage the day to day operations of Dallas Area Rapid Transits (DART) Paratrans it and On Call demand response services Manage 290 Paratransit Operators, 14 On Call Operators, 15 Supervisors, 5 Assig nment Window Clerks and a fleet of 183 demand response vehicles, including 106 w heelchair equipped vans and 77 sedans Union Negotiations: resolve operator grievances and disciplinary issues; adher e to Veolias Labor Agreement Contract Compliance: ensure all services are meeting the requirements set by t he DART contract Statistics: compile overtime, on-time performance, and operator attendance inf ormation Reporting: weekly and monthly operational reports for senior management and co rporate officials Development of a Human Resources database to ensure the accuracy and validity o f employee personnel information, license expiration tracking, DOT physicals and medical card tracking, and motor vehicle background check Standard Operating Procedures: develop and implement, including the enforcemen t of the employee handbook and communicating any policy and/or procedure changes Employee Acquisition: responsible for recruiting, hiring, and training of new clerks and supervisors Work Schedules: prepare weekly for supervisors and assignment window clerks; d evelop and manage the operators biannual bid for shifts DriveCam Management: manage process and counsel/coach operators on proper driv ing techniques Discipline: responsible for conducting disciplinary actions up to and includin g termination Customer Service: respond to comments and complaints, including the performanc e of investigations and the implementation of resolutions or discipline as deter mined by the findings Community Meetings: represent Veolia Transportation at quarterly meetings and various community events Special Transportation Supervisor for UMass Transit Services in Amherst, MA (October 2000 March 2006) Manage the day to day operations of UMass Transit Services Manage a workforce comprised of 132 full-time University students; provided dir ect supervision to 30 Dial-A-Ride operators, 38 dispatchers, a fleet of over 50 transit coaches,

and seven wheelchair lift equipped Dial-A-Ride vehicles First responder to accidents and general emergency situations Design web based, transportation specific training for the UMass Online Web-Bas ed Learning Program Trip Scheduling: Manage passenger scheduling of subscription and demand respon se trips for the Paratransit service Federal Compliance: ensure fixed route and Paratransit service compliance with the Americans with Disabilities Act (ADA) Reporting: prepare accident response and investigations, monthly and annual ri dership reports, and weekly payroll reports Create dispatcher database to assist in registering and scheduling passengers Develop new passenger website to allow for more accessible service Collaborate on various marketing campaigns to help increase UMass Transit Servi ce ridership Standard Operating Procedures: develop and implement, including the enforcemen t of the employee handbook and communicating any policy and/or procedure changes Employee Acquisition: responsible for recruitment, hiring, training and superv ision of staff Leadership: conduct safety meetings for operators on a monthly basis; organize First Aid and CPR training on a biannual basis; attend meetings to provide feed back on new campus projects from the public transportation and ADA perspectives Work Schedules: create operator schedules to meet the needs of the transit sys tem while ensuring students fulfilled their academic requirements Customer Service: respond to comments and complaints, including the performanc e of investigations and the implementation of resolutions or discipline as deter mined by the findings Vehicle Maintenance: perform minor repairs to vehicles and ensure vehicle clea nliness Skills and Training Class B Commercial Drivers License with passenger, air brake, and tanker endors ements Software: proficient with Microsoft Access, Publisher, and Office Programs; ex perience with Web Based Training Tools, and utilization of Trapeze Scheduling So ftware Courses in public transportation systems, statistics, calculus, and environment al policy