Randal G Randal G. Rockett 8911 W.

132 Place ~ Overland Park, KS 66213 Home Phone (913) 897-0877; Cell Phone (913) 375-3534 rr1207156@westpost.net SUMMARY Over eleven years experience in medical administration, including quality assurance, logistics and collections. Organized and followed-up on strategy for improving collections of receivables through professional interaction leading to productivity increases of over 50%. Successfully transitioned seven regional branches into the local logistics center through detailed dispatch analysis. The results were improved processes and performance, including decreased driver overtime of over 20% within three months. Over three years experience as a call center credit and collections supervisor. Implemented and evaluated a cost/benefit ratio analysis to support change in department operating hours. Applied change with minimal impact on staffing and customer needs. Productivity improved by over 25% which led to significant operational savings. EMPLOYMENT HISTORY Apria Healthcare, Lenexa, KS Sept. 2000-Dec. 2010 DISPATCH ANALYST Oct. 2004-Dec. 2010 * Managed and monitored up to 30 driversa daily progress to ensure deliveries completed in a timely manner. * Identified and routed up to 120 orders for same-day medical equipment deliveries. * Coordinated with management on all action plans involving driver compliance with company objectives and procedures. * Reviewed internal reports generated by the UPS-LT Systems to identify strengths and areas of opportunity. * Communicated on a timely basis with company branches any issues that might affect services and efficiencies. QUALITY ASSURANCE COORDINATOR Aug. 2001-Oct. 2004 * Interacted and met with over 50 medical professionals to obtain government and industry compliant documentation for medical equipment

billing. * Trained internal and external team members by conducting compliance meetings to ensure timely billing. * Analyzed received documents for accuracy and completeness so company services could be billed. INSURANCE COLLECTOR Sept. 2000-Aug. 2001 * Collected past due receivables from private and government insurance for Apria and three other contracted providers. * Researched and gathered additional information for re-submission of claims after denials or partial payments. MEDICAL COLLECTIONS Accounting Solutions Dec. 1999-Aug. 2000 * Contracted with staffing firm to provide medical collections and customer service for several organizations while pursuing technical certification. * Worked at Apria Healthcare for three months prior to becoming hired on a permanent basis. MEDICAID COORDINATOR Olsten Health Services, Lenexa, KS Jan. 1999-Dec. 1999 * Verified Michigan Medicaid coverage for company patients and billed the appropriate agency for services rendered. * Ensured payments were applied accurately in addition to refunds and adjustments processed correctly. * Updated insurance data base as part of a dedicated team by working with the cash application department. CREDIT AND COLLECTIONS SUPERVISOR Alliance Data, Lenexa, KS Oct. 1995-Jan. 1999 * Supervised a work team of up to 25 customer service and collection call center associates.

* Coached individual associates to maximize performance through direct observations a minimum of three times per month. * Interviewed and evaluated internal and external applicants for department and organizational open positions. * Involved in the start up of servicing a new client portfolio by working with other management team members to develop new procedures. * Communicated and participated in leadership meetings focused on business process improvements. * Organized and allocated department work obligations with a team emphasis. EDUCATION * Avila University, Kansas City, MO - Bachelor of Science in Business Administration/Management - Graduated 1993 with 3.5 G.P.A. * IKON Technical, Overland Park, KS a" Obtained Microsoft Certified Professional Certification in 2000. COMMUNITY * Taught a class for the Greater KC Junior Achievement program * Co-Chairman of Heart of America United Way Committee * Co-Chairman of Community Blood Center, Blood Drive Committee * Member of The Race For The Cure Committee