THOMAS M. ZANOTTI 421 Winslow Way * Lake in the Hills, IL 60156 * (847) 515-1956 * tz122c050@westpost.

net SENIOR LEVEL PHYSICAL THERAPY EXECUTIVE Proven leader in recognition and implementation of current and future healthcare industry trends... Dynamic operating/management professional offering 10+ years of successful leadership positions in Rehabilitative environments. Outstanding Business Development skills. Client Expansion and Customer Retention Expert. In spired Leader, Mentor and Consultant. Creative passion in Rehabilitative healthcare leading to extraordinary results. Multi-Site & Single Facilities Management / Start-Up & Turnaround Management Exp ertise Excellent Planning & Development of Rehabilitation Programs * Strategic Planning & Analysis * Financial Budgets/Forecasting * Personnel Team Building * Organizational Restructuring * Community/Media Relations * Building Key Alliances * Project Management * Integrated Healthcare Delivery * Profit Center Realignment * Quality Control Management * Staffing & Training * Contract Negotiations * Regulatory Compliance Management * Leadership Development * Quality Customer Service BUSINESS DEVELOPMENT HIGHLIGHTS * Generate high ROI in Gross Revenue for various facilities. Managed budgets ran ging from ~$1M - $4.4M while generating gross revenues ranging from $2.2M - $10. 9M; representing an 82% revenue increase in some cases. * Significantly increased patient volumes 52% in short to medium-term time frame s. Focused on increasing patient volumes quickly by expanding relationships wit h key alliances in the healthcare industry. Additionally, secured several outrea ch contracts resulting in 67% increase in revenue. STRATEGIC PLANNING HIGHLIGHTS * Designed and opened 3 new outpatient facilities. Addressed need to serve incre ased referrals for outpatient physical therapy, occupational therapy, and speech language pathology services. * Increased procedures 58%. Addressed a growing demand to serve a rapid increase of referrals by extending facility's open hours, collaborating with HR on recru itment strategies for additional staff. Additionally, an improvement in the eff iciency of scheduling patient referrals was accomplished by implementing new pol icies and procedures. * Implementation of medical record scanning process. Ensured that facility was p repared for electronic record keeping trends in the healthcare industry with inn ovative technology. * Implementation of Centralized Scheduling Process (CSP). Selected and managed i mplementation of software program to improve operational efficiencies. * Project Management for Major Restructuring of facilities. Due to growth and de velopment of client scheduled referrals, structural expansions and renovations w ere necessary ranging 2,100 - 3,196 ft2. * New Space Design Project. Collaborated with architects in the development of n ew therapy space for In-patient, Out-patient and Day Rehab programs.

LEADERSHIP & PROGRAM DEVELOPMENT HIGHLIGHTS * Formulated various Rehabilitative Programs. Areas of program development incl ude lymph edema, pelvic floor, sports medicine, low vision and transitional reha b. * Decreased vacancy/turnover rate in Physical Therapy and Rehab services. Analy zed facilities' performance, created performance forecasts and identified areas needing improvement. Emphasized time management and eliminated time intensive ta sks with low payoff to raise awareness/increase productivity. * Maintain High Employee Retention Rates. Employ personnel team building techniq ues to ensure low annual turnovers not exceeding 5%. Empower staff through devel opment of diverse training and development programs. * Designed and developed Promotional activities/material in collaboration with m arketing team. CHRONOLOGICAL EMPLOYMENT HISTORY REHAB CARE GROUP, Arlington Heights, IL 2009 - 2010 Facility offering sub-acute rehabilitation, outpatient and home health services with 10 hourly staff and 4 per diem employees. Program Director - Managed day-to-day operations on ~$1M budget, including staff schedules, development of program policy and procedures, and marketing product and equipment purchasing. NORTHWEST COMMUNITY HOSPITAL, Arlington Heights, IL 1998 - 2009 A major facility with 4 outpatient physical medicine and rehabilitation areas wi th 64 employees (5 non-exempt, 57 hourly, and 2 registry). Director, Outpatient Physical Medicine & Rehabilitation Services - Directed dail y operations on a $4.4+M budget, including program development, marketing, polic y and procedures, and equipment assessments. EARLY PROFESSIONAL CAREER NORTHWEST COMMUNITY CONTINUING CARE CENTER, Arlington Heights, IL Facility offering sub-acute rehabilitation services with 61 employees (4 non-exe mpt, 39 hourly, and 18 per diem). Rehabilitation Program Manager: Vencare Ancillary Services/TheraTx - Managed $2. 2+M budget for staff schedules, marketing, program development, policy and proce dures, and product/equipment purchasing. WESTLAKE COMMUNITY HOSPITAL, A facility offering Physical es (6 non-exempt, 57 hourly, Manager - Progressive career is hospital group. Managed a Melrose Park, IL Therapy Services and Fitness Center with 88 employe and 25 on-call). growth of managing 3 different facilities within th $2.8M budget.

EDUCATION/PROFESSIONAL TRAINING Project Management, Loyola University, Chicago, IL Continuous Quality Improvement Training (CQI) BSc, Physical Therapy, University of Allied Health Sciences, Chicago Medical Sch ool, Chicago, IL Computer Skills: MS Office (Word, Excel, PowerPoint, Outlook)