JOHN WELCH 3807 Rock Bay Drive, Louisville, Kentucky 40245 502.741.9889 jwelch812@yahoo.

com

QUALIFICATIONS PROFILE Remarkably astute, results-driven, and dynamic senior executive equipped with pr ogressive years of sales, marketing, and customer service experience. Show param ount efforts in acquiring new accounts, building territories, and expanding cust omer base. Exhibit superior talents in developing and innovating marketing strat egies and leading highly motivated sales staff to achieve solid bottom-line resu lts. Commended for delivering sales presentations as well as identifying and add ressing needs of diverse clients to ensure utmost satisfaction. Extremely capabl e to multitask in a fiercely competitive and fast-paced environment.

CORE STRENGTHS Strategic Business Development Marketing Campaigns and Promotions Unique Prospective Techniques Sales Action Plans Development Outstanding Customer Service and Relations Competitive Market Research and Analysis Persuasion, Negotiation, and Closing Skills Leadership, Training, and Team Building Conflict Resolution and Decision Making Articulate Oral and Written Communication

EMPLOYMENT HISTORY SERVICE CORPORATION, INC. ~ LOUISVILLE, KY: 20042010 Senior Sales Manager 20072010

Primarily held responsible for preparing yearly sales quota. Determined staffing requirements: recruited sales counselors to provide exceptional service to cust omers. Facilitated training to staff on sales techniques, legal requirements, an d company products, policies, and procedures; evaluated sales staff performance and addressed any personnel issues as necessary. Planned and organized weekly sa les meetings to measure goal achievement as well as to determine areas needing c ost reduction and improvement. Worked collaboratively with the sales team to enh ance overall efficiency and to elevate corporate profitability. Notable Achievements: Greatly surpassed annual sales quota by 105% in 2009, 111% in 2008, and 115% in 2007 thus generating $3.5M Conceptualized and implemented monthly marketing strategy to create lead base and build customer pipeline Family Service Supervisor / Team Trainer 20052007 Recruited, hired, trained, and spearheaded Family Service Consultant staff and a

dministrative staff. Proactively addressed customer complaints and performed fol low-up with potential / existing customers and their families. Notable Achievements: Gained distinction for exceeding personal target sales quota and product mix ratios as well as with family service consultants Orchestrated weekly activity and prepared reports for submission to the sales manager Family Service Consultant and Sales Team Trainer 20042005

Personally visited the family to generate leads and produce sales from those con tacts. Organized complete service arrangements, provided added-value options, an d attended graveside ceremony. Offered sensitive and personal support to family members and friends of the deceased. Notable Achievements: Achieved the highest sales amounting to more than $100K within four mont hs of tenure Initiated the development and implementation of sales strategies, includ ing motivational and incentive programs for family service consultants CHARTER FUNDING ~ LOUISVILLE, KY Loan Consultant / Market Planner 20022004 Instrumental in soliciting and originating mortgage loan applications including FHA, VA, Conventional, and IHFA Residential. Convened with potential mortgagors; identified their needs and negotiated terms and conditions of a loan. Built and cultivated long-term quality relationships with realtors, financial advisors, a ccountants, and attorneys to offer their clients with mortgage solutions. Notable Achievements: Originated innovative marketing and sales plans to generate new business opportunities Aggressively prospected leads and built a sales funnel generated by cold -calling, appointment setting, and effective marketing techniques PAPA JOHNS INTERNATIONAL, INC. ~ LOUISVILLE, KY: 19982002 DirectorTraining (Peopleversity) 20002002 Rendered high level of assistance in the development and modification of trainin g materials for workshops. Vigorously participated in three commercials and two training videos. Hosted corporate communication meetings and awarding ceremonies for groups numbering between 700 to 2,000 team members. Notable Achievements: Served as a significant contributor in developing and implementing Multi -Unit Supervisor Workshop Presided over the Peopleversity Workshops including Workplace Harassment and Performance Management Process to corporate and franchise members Franchise Training Consultant 19982000

Regularly interfaced with franchise trainers to determine performance needs, obj ectives, and progress. Coordinated all facets of training, group discussions, pr oject planning meetings, or conflict resolution meetings for specific franchise groups or entire groups. Notable Achievements: Evaluated trainers execution and adherence to Training Program Provided expert recommendations to franchise trainers, operating partner s, franchise consultants, and area supervisors

PRIOR WORK EXPERIENCE

DIRECTORTRAINING AND DEVELOPMENT ~ Chi-Chis Mexican Restaurants, Louisville, KY: 1994 COORDINATOREDUCATION AND DEVELOPMENT ~ Humana, Inc., Louisville, KY: 19921994

EDUCATION BACHELOR OF BUSINESS ADMINISTRATION ~ McKendree College, Louisville, KY: 1993

PROFESSIONAL TRAINING Myers-Briggs Type Indicator Professional Qualifying Program Achieve-Global Facilitation Program

ACTIVITIES Volunteer Coach in volleyball, golf, basketball, football, and baseball