KNOWLEDGE ACCOUNTS PAYABLE ACCOUNTS RECEIVABLE MANIFEST BILLING DATA ENTRY INVENTORY CONTROL COST ACCOUNTING CUSTOMER SERVICE

PAYROLL SCHEDULING MANIFEST RECONCILIATION ACCOUNT BILLING PURCHASING INVENTORY COST CONTROL ACCOUNT RECONCILIATION

GOAL To enter into a field to which I can excel and grow with the company and expand my knowledge. EDUCATION Graduated Zephyrhills High, Zephyrhills, Florida Florida State, Associate Degree in Business CNA/GNA, Maryland Board of Nursing

CroppMetcalfe, Inc., Beltsville, Md. Present Making outbound calls to schedule yearly maintenances Scheduling inbound calls for services and maintenances Selling of maintenance contracts, filters, water panels or other items the custo mer requested. Working in conjunction with dispatchers to schedule customers Updating files to include information on owners and tenants. Diakon Logistics, Inc., Beltsville, Md. 10 months February 2008-November 2008 Scheduling deliveries to coincide with customers wishes Routing using Orca and Routeview routing programs Contact with contract client on daily basis Investigation and resolution of complaints by customers and drivers Re-scheduling when necessary Oversee mileage and manifests Reconciliation of drivers manifests Preparation of payments for drivers 1099 Procurement and inventory of equipment and office supplies Other duties as necessary

Laid off due to downsizing as they hired too many people Tropical Plants, LLC, Beltsville, Md. 2 years March 2006- October 2008 Accounts Receivables Accounts Payable Investigation of inquiries of accounts Auditing of accounts and Reconciliation Manual billing of new accounts for first month Individual invoicing for separate items Notification of Increases & Decreases of accounts Collections and Payment Schedules for late accounts Bi-weekly and End of Month Aging reports Open Status Reports for Vendors Account Reconciliation Purchasing and inventory of office equipment and supplies Left due to personal medical reasons

MV Transportation, Beltsville, Md. October 2005-March 2006 Beltsville location November 2008-April 2008 Silver Spring location Contract with Washington Metro Transit Reconciliation of manifests for 200-300 drivers on daily basis Researching disputed information Accounts Receivables Disposition of cash and tokens Preparation of payroll for 300 drivers bi-weekly Investigation of mileage for driver on daily basis Investigation of customer complaints Purchasing and inventory of supplies Data entry Customer Service call center in Silver Spring Scheduling of clients for transportation to different locations Laid off due to re-structure of company CDS Air Transportation, Laurel, Md. 4 years May 2001-July 2005 Contract with Department of Navy Customer service rep for northeast region of United States Process accounts receivable and payable on weekly basis Schedule routing of freight with sub-contractors on daily basis for delivery and pick-up of freight to be delivered worldwide. Researching and backtracking of lost pieces Researching disputed information Rescheduling for special deliveries, inclimate weather, equipment breakdown Customer service Data entry Laid off due to loss of military contract Biospherics, Laurel, Md. 2 years Feb 2002-June 2004 (worked in the evenings)

Contract with Federal Trade Commission Inbound call center Taking inbound calls from consumers to file complaints against companies Provided information to consumers as per the federal law. Went through 3 month training program with FTC to learn federal laws. Also trained in fraud statutes

Wendys Restaurants, Maryland and Virginia locations 7 years Started as Assistant Manager Promoted to Training Manager for Maryland locations after two years. Trained all incoming manager and assistants in complete operations of stores. Relief work for all managers and assistants when they went on vacations. Left due to personal reasons. Non-Appropriated Funds, Ft. Rucker, Alabama 14 years Assistant Manager for five multi-craft retail shops for three years. Promoted to Manager of same for five years. Promoted to Co-Manager of Lake Lodge and Officers Club till 1984 Complete operations to include training, payroll, hiring, firing, inventory cont rol, purchasing, scheduling, accounts payable and receivables, cost control. Laid off due to military cutback.