PAT WYNN 6053 Saline Waterworks Road Saline, MI 48176 412.877.7190 pw125e852@westpost.

net PROFESSIONAL SUMMARY Vice President of Operations with excellent analytical and strategic planning sk ills, supported by a keen ability to identify and assess complex structures. Ab le to create innovative organizational solutions that drive profitability and re tain talent. Demonstrated strong ability to implement organizational strategi c plans that maximize performance at all levels through coaching, mentoring and training. Leads through articulating the organization's goals and objectives wi th clarity and transparency, successfully communicating to diverse employee popu lations. Gifted at creating and sustaining professional relationships that posi tively impact outcomes. Thrives in environments that value excellent results achieved through both individual and collaborative efforts. AREAS OF EXPERTISE Change and Conflict Management Leadership Coaching HR Policy and Procedures Empowerment and Team Management Budgeting and Forecasting High-level Relationship Management Employee Relations Problem Solving and Troubleshooting Selection and Hiring Process Talent Acquisition and Retention PROFESSIONAL EXPERIENCE Borders Group Inc. trades on the New York Stock Exchange under the symbol BGP. T he company is a leading global retailer of books, music, movies, and gift and st ationery items with total revenue of $3.2 billion. Vice President, Borders Sales Promotion, Specialty Retail, and Paperchase, 20072010 Responsible for sales, profitability, execution, and performance of 450 Borders Specialty Retail stores, and 600 Seasonal Businesses, throughout the US, generat ing $600 million in sales. Turned around Borders Specialty Retail in one year: moved business from a -6% comparable sales performance in 2006 to a +2% comparab le sales performance in 2007; achieved sales and shrink goals while significantl y reducing payroll and other operational costs. Saved over one million in payro ll over plan and achieved shrink goal of -1.2%. Liaison between Store Operations and Marketing/Merchandising groups. * Leveraged extensive relationships with all levels of field and home office tha t maximized performance and outcomes. * Assessed existing corporate communication protocols and created innovative vir tual and hard-copy communiques to 500 BSS and 250 BSR stores, which clearly defi ned weekly marketing and merchandising efforts, along with specific implementati on tactics and expected outcomes, resulting in 60% increased compliance. * Launched a quarterly National Business Promotion campaign in 500 stores to inc rease professional customer base that generated an additional 7% of a typical sa les day. * Created first ever nationwide recycling project for Borders, resulting in posi tive cash flow and dramatically improved public perception. * Created new methods of customized communications to specific markets and store s, that enabled select managers to test new promotions, while providing all mana gers real time metrics to inform all managers to generate additional sales. * Secured an exclusive contract with the Library of Congress to sponsor the Nati onal Book Festival in Washington, DC. Event generated $200,000 in full-priced sa les in an 8 hour time period and surpassed all previous book vendor sales by 40%

. o Identified significant merchandising and field structure inadequacies within t he Paperchase Gifts and Stationery organization that were detrimental to overall sales and profit performance. o Spear-headed an aggressive Paperchase clearance project that alleviated deadwo od inventory and spurred sales from -30% comp to -10% comp within two months. o Analyzed Paperchase payroll and travel expenses against the overall store aver ages and created a program of clear efficiencies that reduced payroll and travel expenses by $2M. * Managed Senior Event Marketing Managers (SEMMs) and inspired them to generate more in-store and local community events, which became a company-wide initiative . * Assessed the Corporate Sales Representatives structure, proposed and implement ed a more defined reporting structure clearly aligned with company roles and sal es accountability. * Collaborated with the executive team to identify and manage the closing of 212 underperforming Borders Specialty Retail locations during fiscal 2009; maintain ed employee morale and productivity by forthrightly communicating problems and s pecific solutions. * Kept field team intact throughout the closing process, and effectively placed high-performing specialty retail Store Managers and District Managers into appro priate positions within the Borders Superstore environment. * Specialty Retail saved yet another one million in payroll dollars over plan, and achieved a .9% shrink, for fiscal 2009. * Assessed, analyzed and created new field structure for Seasonal Business that increased efficiency, accuracy and overall sales, resulting in a +1% increase ov er previous year in a market that was down 10%. * Achieved the Best performance to sales and operational metrics in both 2007 an d 2008 of all Operations VPs within Borders Group. * Built field Regional Director Team from the ground up: one internal promotion, one outside hire, both of whom were the #1 and #2 Sales Director performers in 2008. Regional Sales Director, Borders Group Inc., 1995-2006 Supervised 15 DMs for both Specialty Retail and Borders Superstores, who were re sponsible for 225 stores. * 2001 and 2002 President's Club Winner: awarded to top Regional Director based on sales increase to both last year and plan, in addition to operational control s. * Moved region's performance from #10 of 10 regions to #4 of 10 regions within 9 months in 2006. * Actively involved and influential in development and implementation of the Pr eferred Reader Program, first ever book store loyalty program that generated bot h cash and customer allegiance. * Managed the acquisition and integration of two independent bookstore chains in to Waldenbooks/Borders Express, retaining or replacing existing talent, increasi ng sales and adding store count throughout the Northeast and Mid-Atlantic region s. * 2006 Excellence Award winner, for above and beyond teamwork and initiative to "meld" the two field groups (Borders Superstores and Borders Specialty). * Region of the Year in 2006. District Manager, Waldenbooks, 1983-1985 * District Manager of the Year, 1984 * Promoted to Regional Director after two years as DM Area Manager, General Nutrition Centers, 1982-1983 * Consistently exceeded sales and profitability goals for 30 stores throughout W estern Pennsylvania and West Virginia District Manager, Chess King, 1976-1982 * Promoted from store level position to DM. Supervised 15 stores in Western Pen nsylvania and West Virginia.

PROFESSIONAL DEVELOPMENT 40 hour course, Finance for the Non-Financial Manager, Ross School of Business, University of Michigan Intensive one-week management course with Personnel Decisions; Minneapolis, MN. Charter member, Leadership Development Council, Borders Group Inc. Created and presented numerous workshops within the organization on Leadership; Generating Sales; In-Store Merchandising; Visual Presentation; Hiring and Traini ng; Self-managed Teams; Managing a P&L; Shrink Reduction. Powerful Conversations, Career Directions, Ann Arbor, MI, ongoing management and leadership training "Why We Buy" training session conducted by Paco Underhill Field leader/liaison with McKinsey Company, Peer Based Improvement project Addressed Pittsburgh Council for the Arts author event (Philip Caputo), Heinz Ha ll, Pittsburgh, PA CPR certified EDUCATION John Carroll University, Cleveland, OH, BA, English Literature, magna cum laude